Professional and kindBrent L.
Customer Reviews for U-Haul Moving & Storage of Downtown Chandler
Chandler, AZ 85225
(Btwn Warner & Ray)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent Service and equipment. Well managed facility.Michael P.
El cliente no dejó un comentario.DESIREE L.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Clint P.
I had some issues with the installation due to parts missing in the kit. Brent's team went above and beyond to remedy the situation.Karen P.
KJeep upEMMANUEL A.
El cliente no dejó un comentario.James B.
I decided to leave U-Haul storage because of your data breach when I had addressed this issue with your employees I was given bogus phone numbers to call and make my concerns known. I refuse to do business with a company who's concerns are more about making money off of our personal data then doing an honest businessJames S. | Overall Experience
Brent and the entire team at this location are awesome. Great customer service.Kenneth N.
El cliente no dejó un comentario.Mark D.
The manager and staff were absolutely amazing . Thank youuuuuuu!!MARLI V. | First Impressions
Why does it take so long for me to get my receiptMichael S.
Everything was great!Stephen C.
El cliente no dejó un comentario.Refugio S.
El cliente no dejó un comentario.Lilia M.
El cliente no dejó un comentario.Lucille W.
El cliente no dejó un comentario.Priscilla H.
My unit was in the back dirt lot, a lot of dust and MUD because of the rain. My unit was in front of a huge water puddle and made it difficult to access my unit without dragging mud into it.the back lot needs asphalt. There was also no climate control available so I had to get my stuff out of there before it got too hot. If you have high end furniture this is probably not the best place to store your items. Price was reasonable. it's an old lot so don't have high expectations if you plan to store items here.JONATHAN J. | Overall Experience
Both ladies did great. Efficient as possible. No process improvements needed.Richard J.
Customer service was terrific! I had to change arrival date several times...and each time they were very polite and professional. I really appreciated it and they made the move so much smoother.Glenn G.
El cliente no dejó un comentario.Roslyn I.
El cliente no dejó un comentario.Maureen C.
Got brand spanking new Van for rent. Staff really polite and process of renting and returning smooth. Would recommend and will use this location again. ThxJasmin A.
Renting was easy and quick. The truck ran very good with no problems.Tristine C.
El cliente no dejó un comentario.Nick B.
El cliente no dejó un comentario.Harold R.
El cliente no dejó un comentario.OWEN T.
El cliente no dejó un comentario.Gene P.
Quick easy and friendlyDan W.
The â€œearly check inâ€ app is cumbersome. I was asked to upload my license last night, and then again this morning, in the parking lot when I arrived. Seemed a bit much to ask during a supposed expedited check in.Timothy F.
Because gate was left open and they broke into my StorageOsvaldo L. | Overall Experience
El cliente no dejó un comentario.Tema C. | Overall Experience
El cliente no dejó un comentario.Tema C.
El cliente no dejó un comentario.RICHARD R.
El cliente no dejó un comentario.Sophia L.
El cliente no dejó un comentario.Felicia C.
Fast and friendlyCarl M.
Staff are always friendly and helpful. The location is convient.Debbie S.
The trailer was clean inside and everything worked. The outside has seen better days and could stand some TLC.Brent G.
You did fine and the price was very fair. ¡Gracias!Arlene R.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Pablo R.
El cliente no dejó un comentario.Derrick D.
El cliente no dejó un comentario.Mitchelle M.
Have peoples rental truck ready and not try to give them something else they didn't not reserved. I had the worst experience my rental truck was not ready they gave me a smaller truck when I had made reservations. The manager and supervisor were rude and not very helfulEnrique L.
The truck smelled disgusting. Cigarette smoke and some terrible smelling fragrance. We also got a flat tire on the way to get to our location. The gentleman helping us had zero personality, never smiled, gave eye contact and was very cold in manner.Megan N.
El cliente no dejó un comentario.Verich V.
El cliente no dejó un comentario.Verich V.
Everything was perfect thank youDaniel J.
El cliente no dejó un comentario.Jimmy J.
Excellent service from the hold staff. Special thanks to the management for extra help.Charles P.
El cliente no dejó un comentario.MOLLYANN P.
I was thrilled with the service that the man who hooked up my trailer provided. I had a burnt fuse that he helped me diagnose and even replaced it happily. I wish I had gotten his name, but his actions were beyond the expectations that I have of U-Haul. Very thankful for his help in getting me on my way.Jordan M.
El cliente no dejó un comentario.Branka S.
Everything was great!CRISTINA J.
El cliente no dejó un comentario.LEE T.
Everyone was great!!!!Dona B.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.Susan V.
Overcharged 65 dollars, and haven't received my money back as of yet.DAVID Y.
Staff that helped unhook the trailer were was super friendly and kind. I appreciated the positive attitude.Dan F.
El cliente no dejó un comentario.Zachary H.
I had doing business with this location few times, they are good/professional every times I deal with 👍👍👍👍👍Lik W.
Ruth-Anne was terrific!Michael K.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.Santainya R. | First Impressions
El cliente no dejó un comentario.Matthew L.
I emailed the office and told them 2x I was going to be using the truck a couple days more each time. Never received any response. Then on the night I was going to return it I was pulled over and had 18 guns pulled on me and my husband got stolen vehicle!!! We were both arrested and put in jail. Because of this I have theft charges which has ruined my career and my husband is most likely going to prison next week for it. So on top of being evicted... Having to send my kids away to Cali to keep from being homeless.. my son being involved in a car accident and being arrested because someone missed the emails.... This rental has ruined my life.melissa M.
Staff was very friendly and attentive. I appreciated that they explained all charges right up front.Rob B.
Regarding equipment - the truck - may have an exhaust leak into the cab. When the AC or the heat was running, and windows were up, I got a very bad headache right away. I opened the windows (difficult in the rain we had yesterday) and they went away as fast as it came. I don't normally get headaches either. Also, the windshield wipers need to be replaced soon, they softened a little after turning them on, but the driver side view out the window was not great.VANESSA O.
Wonderful experience. Rented Twice in 2 weeks. Same location. People are helpful, friendly, professional and made my moving much more easier. Thank you!!!Mari L.
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Kenneth N.
El cliente no dejó un comentario.ERICH T.
El cliente no dejó un comentario.alan C.
El cliente no dejó un comentario.mitch P.
El cliente no dejó un comentario.Thiago M.
El cliente no dejó un comentario.Kimberly P.
trailer was in excellent shape,DUANE P.
El cliente no dejó un comentario.RICHARD R.
I'm waiting on my refund and I'm being ignored. Can you do something about it?JEFFREY H.
Our key broke in the lock.. and they were able to help with! Friendly and great customer serviceAntonino L. | Online Move In
Thank you for a I stressful experience while moving Friendly Reasonable Awesome!! Thank you again!!!Mari L.
I tried to use A Better Move LLC. They never showed up. I called them multiple times. 4 hours after the scheduled time I got call from them.Jeremy P.
El cliente no dejó un comentario.BRIAN A.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.Lakshmi Narayana R.
El cliente no dejó un comentario.Keely S.
El cliente no dejó un comentario.Jennifer W.
Best customer service! Manager Brett and his staff go above and beyond to make sure the rentals are available, in great condition, and the rental process took just minutes. Ease of pick up and drop off make this Uhaul location the best in the east valleyGuy J.
Great experienceGregory H.
The staff would not let me lift a finger to do anything. That is very rare customer service indeed!MIKE K.
El cliente no dejó un comentario.bettie M.
Over chargedSamantha C.
El cliente no dejó un comentario.ROBERT N.
El cliente no dejó un comentario.Richard A.
El cliente no dejó un comentario.Glenn W.
El cliente no dejó un comentario.Nicholas W.
Just make the self pick up human friendly, just way too long to check inNakeiya T.
El cliente no dejó un comentario.DEREK P.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Stormy W.
El cliente no dejó un comentario.Kristine R.
Great servicejeff R.
I was disappointed that I was unable to receive any of my last payment. I paid my monthly bill and the next day I took the trailer out.Terry S. | Overall Experience
El cliente no dejó un comentario.Gloria R. | Online Move In
El cliente no dejó un comentario.Tema C. | First Impressions
El cliente no dejó un comentario.Svetomir S. | Online Move In
El cliente no dejó un comentario.Francis H. | Overall Experience
It's pretty dusty but it's AZ. I only worry about Pest getting in my Unit. As there was a Big rat trap in my unit. And there was no climate control option at this facility. But the unit/box truck container was clean. And for the size the price was not too bad. Easy access is a plus. So I'm happy with it.JONATHAN J. | First Impressions
El cliente no dejó un comentario.Dave H. | Overall Experience
The employees at Chandler U-Haul were kind, friendly and respectful to my needs. I will use them again in the future.Brad D. | Overall Experience
El cliente no dejó un comentario.Reginald H. | Online Move In
El cliente no dejó un comentario.Gibson P. | First Impressions
El cliente no dejó un comentario.kim s. | Overall Experience
El cliente no dejó un comentario.MELINDA H. | First Impressions
Seamless experience.Janeen C. | Overall Experience
El cliente no dejó un comentario.GEORGE G. | Overall Experience
I could never get in contact with Management nor the office when I leave emails or messages and when I finally got to my storage unit it had been rambled through and a storage tub full of expensive purses one being valued at $4000 and 10 others in a bin were stolen from employees or management at this used hall facility I do not recommend this location at all no integrity nor honesty for their customers belongings.LUZ D. | Overall Experience
El cliente no dejó un comentario.Dewey C. | Overall Experience
El cliente no dejó un comentario.nora f. | First Impressions
El cliente no dejó un comentario.john h. | First Impressions
El cliente no dejó un comentario.camille f. | Overall Experience
El cliente no dejó un comentario.whiteny G. | Overall Experience
El cliente no dejó un comentario.Thatiana A. | First Impressions
Better lighting would be nice , but overall secure and comfortableDonte S. | Overall Experience
The unit itself is not up too par. Not air conditioned and has issues with the lock. Unit is under par itself but workers were good. I haul needs to fix up the unitsJacob P. | Online Move In
El cliente no dejó un comentario.Adia T. | Online Move In
El cliente no dejó un comentario.William F. | First Impressions
Transportation always seems to over book but the the staff handled the customers very well.Raul G. | First Impressions
I wish I could remember the office girls names but both were very friendly and helpful.kelley l. | First Impressions
El cliente no dejó un comentario.James D. | First Impressions
El cliente no dejó un comentario.Tou Y. | First Impressions
I continue to be disappointed with the reservation system. Both times I arrived to investigate the location and then to park my vehicle for storage I was told there was a possibility that I would have to go to another location. When a reservation is made for a location it should be available!Devra C. | First Impressions
Outstanding staff members and very helpfulMarcus M. | Overall Experience
Very goodKojo O. | Overall Experience
I am relieved to organize my items that I need for use later. I appreciate the great work.Bryson T. | Online Move In
El cliente no dejó un comentario.RICHARD W. | Overall Experience
The guy helping me at U-Haul was kind, friendly, and he was good remembering numbers so I didn't have to repeat myself. I rented a pick up truck and rented a parking spot to put my car hauler trailer. Pick up and return was a great experience for me. Thank you workers of U-Haul!!!Johnathan E. | First Impressions
The staff went above and beyond to help out where they could. They were very kind and I am very grateful for that.Elizabeth H. | First Impressions
My move in date was up and down waiting but was able move in. U-Haul was outstanding was able to work with me. Five-star for the staffMarcus M. | First Impressions
Ryan was an awesome help!Ralph S. | First Impressions
El cliente no dejó un comentario.Ava W. | First Impressions
U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!Mensah F. | First Impressions
El cliente no dejó un comentario.Tim E. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone's "issues" with a smile.Bernard A. | First Impressions
Too tired to comment. Gitca U-commenter I can rent?Scott M. | Online Move In
Everyone was good except the girl that rented me the truck to move out. She wasn't very friend. Well rude. I was super nice to her and she wouldn't make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn't have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn't feel welcome at all. She had short multi colored short hair. I don't think I will rent anything from hula again.linda d. | Overall Experience
El cliente no dejó un comentario.Tim E. | First Impressions
El cliente no dejó un comentario.Anthony W. | Online Move In
Thank you all for your excellent help when needed this past year!Caren K. | Overall Experience
Clean, quick, convenient.Scott E. | Online Move In
El cliente no dejó un comentario.Ronald s. | Overall Experience
El cliente no dejó un comentario.Ronald s. | First Impressions
El cliente no dejó un comentario.Theodore J. | Overall Experience
Customer service is very good and the employees are very helpful and kindDamion E. | First Impressions
Good friendly 1st experience, Felt like there was some caring employees helping me.Garry R. | First Impressions
Very helpfulJessica R. | First Impressions
The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicelyCynthia M. | Overall Experience
Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vezJose Q. | First Impressions
El cliente no dejó un comentario.Fernando U. | First Impressions
In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.Terra H. | First Impressions
The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.linda d. | First Impressions
Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.Francis K. | Overall Experience
El cliente no dejó un comentario.MARILYN M. | First Impressions
El cliente no dejó un comentario.Ricardo T. | Overall Experience
El cliente no dejó un comentario.Ella G. | First Impressions
Shawn was awesome. Went out of his way to get me set up with a storage unitSTEVE F. | First Impressions
Great staff!Lyle R. | Overall Experience
El cliente no dejó un comentario.Donnchadh S. | First Impressions
El cliente no dejó un comentario.Michael B. | Overall Experience
Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.Lyle R. | First Impressions
El cliente no dejó un comentario.Rita C. | Overall Experience
Thanks for the great service!ellie A. | Overall Experience
I have never used a storage facility before so I have nothing to compare it to.charlotte l. | Overall Experience
When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike BernardMichael B. | First Impressions
El cliente no dejó un comentario.NAZRUL T. | Overall Experience
-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn't know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they're lighting has not changed on if it's a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!Jeanne t. | Overall Experience
El cliente no dejó un comentario.Cory M. | Overall Experience
Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.Keith J. | First Impressions
El cliente no dejó un comentario.NAZRUL T. | First Impressions
El cliente no dejó un comentario.MIGUEL C. | First Impressions
El cliente no dejó un comentario.George O. | Overall Experience
Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.jennifer m. | Overall Experience
This is my location of choice. I always get good service.Betty E. | Overall Experience
El cliente no dejó un comentario.April B. | Online Move In
Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpfulMichelle H. | Overall Experience
This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called " customer service" people. Feel free to contact me. It's because of the nice man Justin that works at Chandler that I decided to keep my stuff there.Sara S. | First Impressions
Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that locationMichelle H. | First Impressions
The office personnel were very helpful. Thanks for helping me.ann a. | Overall Experience
We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.Thomas K. | First Impressions
Staff was very helpfulThomas M. | First Impressions
Very quick and I’m depth serviceKyller G. | First Impressions
Charles helped me make an informed decision about storing my belongings. He was kind & professional.charlotte l. | First Impressions
When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.Tom F. | First Impressions
My battery was stolen from my vehicleprince m. | Overall Experience
xxxxxKEN S. | Overall Experience
Everything was excellentEDWARD S. | First Impressions
it was always clean and the guys were always helpful, friendly and very professional.Devon M. | Overall Experience
Excellent ! Staff went out of their way to make sure I was happy and taken care of.Debra H. | First Impressions
Staff super friendly but when you call the store always transfer you to another place and not convinceIVAN M. | Overall Experience
Everything was AOKAYRobert V. | Overall Experience
Very good, courteous and helpful staffmelissa t. | Overall Experience
GraciasAhmed M. | Overall Experience
Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don't have wire on the top, but weird people in units!corinne s. | Overall Experience
Thank you for your kind help.RASHAD K. | First Impressions
Felt like going home!! Everyone was respectful and helpful. Great job!joseph m. | Overall Experience
Very convenientbrad m. | Overall Experience
From the moment I entered the store until I returned the vehicle, excellence throughout.MARIO ANDREW H. | First Impressions
Courteous and rapidGwen W. | First Impressions
Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.Darshon H. | Overall Experience
The team was very professional and confidentmarlon s. | First Impressions