I have used this location 7 or 8 times over the last 12 years and this was the worst experience I have had. When I first arrived to pick up the trailer the Manager (Justin I think) was on the phone with what sounded like his manager. He was speaking with her on speaker phone and continued her conversation without ever acknowledging me. Not only did they continue this conversation for about 10 minutes, but I heard them talking about overbooking trailers and discounting units for customers. I'm a branding professional and focus on the "customer experience" and this was very offputting. The trailer was great and worked out well for us. However, when I returned the trailer I waited outside (like the sign says) for a Uhaul representative. There was a truck in front of this staging section with the door open, so I continued to wait for the rep. I waited for about 15 minutes and nobody came to greet me. When I finally got tired of waiting, I walked inside there was a guy on the phone. It sounded like a personal call and he hung up very quickly and how I could help. I explained that I had been waiting outside for someone help me return the trailer. He then blamed it on someone calling in sick, and then he said I'm sick too, sick of work. I very rarely write reviews (negative or positive) but I have used this location so many times with a good experience that I had to say something. I believe you have a culture / management problem here at this location and I felt that it was important to say something.
Alquiler de remolques y remolcado en Chandler, AZ en U-Haul Moving & Storage of Downtown Chandler
¿Te mudas de o a Chandler, AZ? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Chandler, AZ 85225 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Chandler, AZ
Remolques de carga
Los remolques de carga en Chandler, AZ son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage of Downtown Chandler!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Chandler, AZ 85225. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage of Downtown Chandler proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Chandler, AZ y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Chandler, AZ en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
The Manager on duty that day was a great help and very professional.
Excellent service at this location. Over and beyond my expectations
Nothing awesome staff !
Check the brakes
Truck was dirty inside and out. Cup holder broken. Windshield wiper falling apart.
There was an angry lady who held up the line for 40 minutes because the location did not have the truck she had reserved, and the employees seemed very slow and unrepentant as she tried to get her problem solved. I got my truck eventually, but it was a harrowing wait at 8 in the morning.
The women that work there are terrible...rude, rushed, intense. The manager and the guys are friendly, accommodating and customer friendly
Have used services at this facility several times and appteciate attention to detail.
I drove the truck 26 miles. I refilled the tank with over 2 gallons of gas. Yet, I was still charged fuel. I called to have the situation addressed and I have yet to hear from the site manager. If I had not stopped to refill, I would expect to be charged. But, to be charged even though the tank was refueled is ridiculous. Even worse, to not get a call back to resolve the problem shows poor customer service.
Service was excellent and Manny was very good!!
They don't answer there phone ... Needed help Called 8 times Waited No one answers Goofy Sorry
Estabon the manager and his staff were very helpful friendly and professional. Would highly recommend. ~Anthony
They were very busy or understaffed rented a few times from here and seems they are always understaffed. They lady was nice and gave me a $10 credit for waiting so long.
The fuel acceptance rate for this vehicle was extremely low, about 1 GPM. This makes refueling both troublesome and time consuming.
The employee who helped me was very nice polite and very helpful thank you for a great experience
Seems to be seriously understaffed Truck that I picked up definitely did not have a full tank of gas
Eliminate wait time in lobby area for services.
The guy who I dropped off trailer too was rude and had attitude
Service was great,thank you Steve. Steve explained everything from safety procedures to all detailed rental agreement, Steve was sure that trailer was hooked up right and safe for me to be on the road before leaving the premises.
My mom accidentally fill the gas tank to full before returning and asked for a refund. The man at the front desk was extremely rude and not helpful at all.
Friendly employees. Large lot that's easy to access in and out. Everything was ready to go
Had to wait a long time at the counter to be seen by anyone about the rental, but everything was just great.
I've used this U-Haul Center twice before and had a fine, normal experience. This time, because of the pandemic, I attempted to use the contact-free pickup option. A disaster from the start. The truck's keys were not placed in the lockbox (which required me to go inside the building), the truck was parked in front of customer parking spots where it became blocked in before checking out, and the gas tank was less than 1/4 full.