My moving experience with U-Haul was very convenient, cost competitive, and comfortable. The service with kind staff members was fantastic. I will definitely use U-Haul again for the future moving. Thank you my favorite company, Uhaul...!
Jimmy L | Overall ExperienceSelf Storage Units in Calgary, AB, T2A2N7
U-Haul Moving & Storage en Barlow Trail
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Thank you Keep up the good job
TONY M | Overall ExperienceMost storage places are very similar but U-Haul has a family feel to it. For this location I would say the staff makes this place even better and I believe it’s all due to how the owner operates the facility. I can’t remember the owners name but she is the best owner I’ve ever met, she cares for her customers as much as she does for her staff. Excellent job and GOD Bless, thank you.
Irfanullah S | Overall ExperienceThe storage clean, and safe, but the workers, conceited, arrogant, they don't pay attention to their work. I was not at home and my storage expired on September 26th, I dont receved any mail, email or phone before 2-3 days , how remind me. I come back and go in the office, the lady said $10 more because late payment. This not big deal, but when I pay everything and I unpack the storage and after one day I got the threatening email, from Nicholas Sim it shouldn't have been. I replied back and I wrote I'm asking for an apology letter because you didn't manage your work well, unfortunately the Nicholas ignore my email.
TUNDE Z | Overall ExperienceStaff was helpful and easy to talk to, but getting thru on the phone or just tryna communicate is sort of difficult other than that thank u for your use of your facility.
Trian K | Overall ExperienceThis was by far the worst experience I’ve ever had with any vendor. I was lured in by their "one month free storage" offer, only to find out it was contingent on paying for the first month upfront. That’s when the nightmare started. I began receiving "Delinquency Notices" via email and mail, despite having paid. Contacting customer service was nearly impossible. When I finally got through by emailing various addresses I found online, only two responded. One said, "Sorry, we only handle logistics," and the other, the location manager, attempted to help by offering a month for $1.00 as compensation for the inconvenience. However, the issues didn’t stop. I was locked out every week due to "Delinquent Account" status, which wasn’t true. The first excuse from management was that I used a different lock on my unit, which was a blatant lie— I had purchased the lock directly from that U-Haul location when I signed the contract. Thankfully, I found a much better storage facility with courteous staff, completely unlike U-Haul. When I moved out, there was no apology—just a casual remark that "it’s the system" that mistakenly flagged me as delinquent. What a joke! The stress this caused was unbelievable. I will never use you guys again.
Khurram R | Overall ExperienceI do only wish that I was able to store my collectors Munga and my dirtbike and generator as well. That part was a tad inconvenient as it is hard to find where to store all that.
Sepp D | First ImpressionsThe staff were helpful when needed and pleasant to deal ith. For some reason my access code was always an issue and most times I had to get the office to disarm the alarm system for my unit so I wasn't setting off the alarm Signing out and activating the alarm never seemed to be an issue Overall, I am satisfied with my experience and would reccomend the facility to others.
KATHY S | Overall ExperienceGreat customer service with Valerie and her team!
Winfred E | Overall ExperienceOnly issue is lengthy wait time to see booking agent. Need more desk staff.
DONALD j | Overall ExperienceSafe, clean and excellent location 100% satisfy
Gustavo B | Overall ExperienceMy storage reservation made over the phone was only put through as a quote, somewhat frustrating. Only one person working the desk, waited in line for over a half hour and there were customers lined up outside at one point. Overall staff were very pleasant!
Terresa B | First Impressions