When calling the centre the wait times are very long and not very appropriate being out on hold and left there for long durations. I understand they are busy but very difficult to call the facility. Need more automated responses or information.
Patty W. | Overall ExperienceSelf Storage Units in Calgary, AB, T2C2C4
U-Haul Moving & Storage of Calgary
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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My billing is on 14 th of each month and I moved out on the 18th 4 days later . I was charged a full month and when I asked a prorated credit it was denied. I did not appreciate. When u call this location. They answer the phone but never come back thought it was rude. Bathroom are not clean and luck supplies. Would appreciate if I could get credit back
Raymond B. | Overall ExperienceThe storage unit suited my needs and staff were great!
Hrvoje K. | Overall ExperienceI chose above average only cause the hours coulda been a bit better but still goid we were rushed in are situaton but you guys are amazing cause there was accommodations definitely would a recommend to everyone
Karrie-lynn L. | First ImpressionsExcellent services! Thank you
Bill T. | Overall ExperienceWe were impressed with the staff friendliness and willingness to give their customer a very positive experience. They listen and understand the customer's needs. We can mention Princy at the front desk and Dinson Devassy, General Manager. Thank you!
Melania D. | First ImpressionsPrincy and Dinson are great people to work with. I appreciate their help, very helpful and accommodating people. Awesome customer service. Big THANK YOU to them. Rest of the team was also helpful. Thank you!
Abdo B. | First ImpressionsI recommend this location to anyone who's planning on renting a storage or even a truck. Everyone was accommodating, especially Princy. She has explained the rules and procedures upon check-in thoroughly. I’m giving 5 stars because of the good customer service that was given by Princy. However, I still have some pending cases/issues that they need to process.
Mary Grace R. | First ImpressionsTo send 5 different notices, dated 4 days apart, then held so that they arrive in my mailbox at the same time, stating we had til the 20 of August to pay current months rent, when we did not recieve til the 22 of Aug. You, the manager, are responsible for getting mail out in an expeditious time frame. Not 2 weeks after letters are dated. Thanks for the added stress on me and my wife. We have spoken to a lawyer, have been told we have grounds for small claims. We will not recommend anyone to use u-haul. This is the second time U-Haul has taken it threatened to take our belongings. We had a storage locker in NE. Moved from full locker to smaller locker, had name, address, phone number on file, u-haul decided that sending belongings to auction was better rhsn contacting us. We had about 5000 stolen by u-haul. Never again. You are a wimp, can't even return calls. Your staff is lacking, both in numbers and education.
Randy G. | Overall ExperienceStaff here were very helpful and accomidating to what I needed. Prices were good. No complaints. Would use again and recommendcto others.
DOUG K. | Overall ExperienceI do have an issue with the information I was provided, as I was told I could show up the day of my rental booking and load in. But when I stopped by they said it was first come first served, so I presumably would have lost the space or had no where to take it. As they were almost fully booked. And this rental facility said if I didn't book now I wouldn't be ensured to have anything, so I booked on the 22nd of August. Which also means I will have to store the stuff there for another 10+ days, so I am paying a full month for 10 days of rental space. Seems very misleading to me.
michael p. | First ImpressionsMuch better service than at the other location
Elizabeth C. | First ImpressionsI have not been told how a storage unit that I never requested could be in my name, and a collection letter sent, without a signed agreement.
Michael M. | Overall Experience