Customer Reviews for U-Haul Moving & Storage at Barlow Trail

16,566 comentarios

520 Meridian Rd NE   Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

(403) 272-9802

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(403) 272-9802

520 Meridian Rd NE
Calgary, AB T2A2N7
(E Of Barlow Tr - 15 Minute Customer Parking Only)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great! Friendly and helpful staff, only thing is the trailer might have been attached too tightly (cords/chains) Otherwise great experience!

Jared S. 
Clasificación:
5.0

Excellent service, very informative. You will definitely have a return customer.

Athanasiof T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Varun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig R. 
Clasificación:
5.0

Drop off was quick and easy. The person that helped check us in was professional and was there to help as soon as I drove in.

Geordie F. 
Clasificación:
4.0

Lines are short, lot is comfortably large, but it can still take 20-30 mins to get all the paperwork in order.

John M. 
Clasificación:
5.0

Fill up gas tank before as it will be easier to fill after. Tricky and difficult in estimating the gas level

Iheanacho O. 
Clasificación:
3.0

The cute girl at the front was great at her job - she took care of me quickly and was well versed with the computer system. It was a bit of a shit show to get the trailer. Only a 4 pin? No vehicle for 20 years has has a 4 pin.

Glenn C. 
Clasificación:
1.0

This company is completely unprofessional. Zero organization. Had to drive to 3 difference location and didn't even get what I needed.

Dian L. 
Clasificación:
1.0

i got ripped off for over a hundred dollars. total scam. never deal with these thieves.

Chelsea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

The GM is the back bone of this location.

Shakiba S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick S. 
Clasificación:
5.0

Nice stuff, great service

Sideqe Ghulam R. 
Clasificación:
4.0

Explain the location of the vehicle better to avoid walking the entire site before finding it. Explain where to find the vehicle ID number Let the customer know at the check out which damage is already on the vehicle. I had to take a picture of the damage, and report it before leaving.

Erwin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce E. 
Clasificación:
3.0

Most of the staff were quite friendly. Smoothly run operation. Convenient location. Only issue was the trailer wasn't well cleaned out (though it wasn't noticeable initially), and there was a screw from a previous user's dirt left in the trailer that I almost missed when I was cleaning out the trailer (sweeping the dirt out onto my driveway) prior to returning the rental location. This could have caused me a flat. Otherwise, no issues.

Graeme G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaitlin D. 
Clasificación:
5.0

The staff were amazing, everything I needed to know, they walked me through. I have never used a storage facility in the past, and I received all the information I needed to help me.

Christina N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Utkarsh P.  |  Overall Experience 
Clasificación:
1.0

Location was under staffed and very busy, pick up was very chaotic and frustrating. Drop off process was smooth and quick.

lesa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

coralee martha c.  |  Overall Experience 
Clasificación:
5.0

Quite pleased with the experience.

Don S. 
Clasificación:
4.0

I rented a Uhaul from July 15 to July 24. They closed two minutes before I arrived so I left the key in the box. I put in about $35 extra dollars in gas. When I got the receipt the next day, I was charged $20 for not doing online check out. Not so impressed after putting so much extra gas in the truck. Roland 403-671-1952

Roland M. 
Clasificación:
5.0

The Gentleman was so friendly and professional !!!

Malek Z. 
Clasificación:
3.0

Would have been nice to have someone there to assist check-in

Kevin P. 
Clasificación:
5.0

I have rented at this location many times over the years and have consistently received the best possible service. I have not one complaint. I would like to say thanks to the efficient check in person, who checked everything on the van competently, and quickly.

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

Hi, The truck I just rented was clean but needs a garage visit: The brakes and engine are poor compared to other 20ft UHaul trucks I've rented. Thanks! Stephane Parent

Stephane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amarjit H. 
Clasificación:
5.0

possibly have more employees to handle the amount of people there on a saturday.

Troy P. 
Clasificación:
5.0

Super good customer service awesome guys in the back.

gabor P. 
Clasificación:
5.0

Really appreciate the service we received here. We reserved a 26 truck and once we saw it it was way too large to fit at our moving location, the attendant was so nice and offered us a smaller truck on the spot. Quick and easy, very informative about the whole process.

Courtney W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khemraj H. 
Clasificación:
3.0

The staff I'm referring to is no longer with your company. I had a very bad experience with the previous manager of your meridian rd ne Calgary Alberta Canada location she was rude insulting and threatening and her treatment of me was unjust

Derek M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASPREET S. 
Clasificación:
5.0

The staff were very nice and professional. The initial truck assigned to us was blocked and they were able to quickly assign us a new truck. The return process was also quick and efficient. It was worth going further to this location.

Margaret C. 
Clasificación:
5.0

Par excellence

NIRMAL S. 
Clasificación:
5.0

Well Done

Daniel W. 
Clasificación:
5.0

The entire experience was positive, had so issues on line, but confirmed by phone which worked for me

Harold Allen F. 
Clasificación:
3.0

In general give confirmations a lot further ahead than 24hrs, Having timed everything for an entire house move around availability of the van, to then be told earlier that the van may not be available at the location on the actual day is just not good enough. Also planned for / reserved availability of appliance dolly to be told (as first customer in the door in the morning!) it wasn't available led to potential injury for my two sons, and absolute unavoidable damage to a staircase wall manipulating a very heavy item out from a basement.

Ken D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shauna H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zinat M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT H. 
Clasificación:
5.0

I booked a u-Haul at Location#1 first on over 20 days prior to our move, and I was told by u-Haul that they cannot fulfill my reservation one day prior to the reservation date. Time and location were changed to location #2 and one hour late. On the day, we were called 30 minutes prior to our reserved time by location #2 saying they don't have a truck for us and they don't open until three hours later. They asked me to contact u-Haul. Contacting Calgary u-Haul scheduling went good as the operator was extremely helpful. However, the experience of changing time and location on a very short notice is very frustrating, especially for long distance moving. Experience at our final location was excellent.

Haihan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond T.  |  First Impressions 
Clasificación:
3.0

Even though I set up everything online to pick up the vehicle, I stood in line for 45 minutes to speak to an agent and get the keys to the vehicle. This process seems like it could be streamlined for those that have already checked-in online.

Sarah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
5.0

The staff made me feel welcome and were very helpful. A great experience after a really big move .

Theresa N.  |  First Impressions 
Clasificación:
1.0

Don't charge people for two days when they only use for 6 hours

Jaime H. 
Clasificación:
3.0

Very busy and office was messy and uninviting.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron G. 
Clasificación:
5.0

I had booked a 4 by 8 cargo trailer. The day before I needed it I was told that I would have to take the 5 by 8 for more money. Price should have been for a 4 by 8 still. Left a bad taste. Other than that all was great.

Timothy B. 
Clasificación:
2.0

The truck was filthy and I took video and pictures before taking it. The gas was incorrect (meaning way off) and I was also billed twice for the vehicle. Major problems at this location. I have heard it is a management problem and it needs to be corrected. More staff are needed and clearly fluent in English should be a requirement not broken English. Referring to front counter staff. I have no doubt this place needs a new manager after talking with staff and other customers. I'm very disappointed :(

Donald Laurence L. 
Clasificación:
2.0

When I picked up the keys, I asked for extra time, at least an hour. I was told it would be ok. But the order/contract never got updated. When I went out to inspect the truck, the appliance dolly and furniture dolly were not in the truck. When I went back in the office, i was advised that there were no furniture dollies left, which are issued first-come-first-served. What is the point of a reservation system? I was caught totally off guard and faced a real challenge moving furniture down a long hallway to an elevator. I have used U Haul a number of times of the years, mostly at this location. This is the only negative experience that I can recall.

Gordon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
4.0

not enought staff serving customers. only 2 staff taking care of 10 customers or more

Gregg P. 
Clasificación:
5.0

Very Good

Sergii M. 
Clasificación:
2.0

The customer service rep was not pleasant and not efficient, but slow and rude. I waited for about half a hr to finish checking out.

Yanguang Y. 
Clasificación:
5.0

Customer service staff Hillary was very nice, efficient and accommodating. Very helpful and pleasant.

Irene H. 
Clasificación:
3.0

Need to check the moving van more often. The van was noisy while you are driving with

Said H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene Patrick B. 
Clasificación:
1.0

I ordered trolley 3 days in advance and was told it's not not available on pick up. When I was late to deliver the truck I was immediately charged and extra day even though it was a 6hr instead of day rental. That is not fair. At least some grace would have made up for the initial understanding I provided in good faith.

Frederick N. 
Clasificación:
5.0

Very friendly staff

Molly S.  |  First Impressions 
Clasificación:
1.0

Not enough staff and they are obviously overworked. Perhaps if you paid a living rage you would be able to hire friendly and knowledgeable staff. We had good a experience where we rented a storage unit. The location had enough staff. We're friendly, knowledgeable and helpful.

Olivier S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian S. 
Clasificación:
5.0

Yes ofcourse

Beyan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel A. 
Clasificación:
5.0

Good location to rent. Same cannot be said for the deadman's flat location and the Hawkstone location.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic M. 
Clasificación:
4.0

Precheck for any engine lights on the dash

Harold V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Great location and great staff

guy F. 
Clasificación:
4.0

When I picked up the trailer the guy that hooked it up to the truck was phenomenal and personable. Let him know he did a great job please.

Kevin D. 
Clasificación:
4.0

It was difficult to find a staff when I needed help with accessing my locker or had a question. No one seemed to be around and/or available but once I found someone they were always very helpful.

Mackenzie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sakhi D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne M. 
Clasificación:
1.0

The equipment wasn't available. Will have not received my refund.

Jenny B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clint B. 
Clasificación:
5.0

Nick and his do a great job.

Lyle D. 
Clasificación:
5.0

Everything was very professional and smooth so the only suggestion would be more staff available to move the lines a bit quicker

Shirley C. 
Clasificación:
5.0

Not sure everything was great they were very friendly.everything was perfect. Thank you very much for everything.

Peggy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crispin S. 
Clasificación:
5.0

More clear information in the customer service.

Mohammed M. 
Clasificación:
5.0

Ariel was very concise and helpful and clear on everything i may or may not be charged fpr this rental one of the best staff interactions ive had anywhere :)

roy T. 
Clasificación:
3.0

There were no dollies or trolleys available at this facility

CRAIG R.  |  First Impressions 
Clasificación:
1.0

Customer service was awful. Waited over an hour to be helped and receive my uhaul. When we book a time spot I shouldn't have to wait an hour to get it. when I go to return it , they take another hour to help me as there is one employee and several customers. Poor service and bad time management. You need way more employees I will never use uhaul again specially from that location.

Colton D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
3.0

Lights not working on the trailer

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  Overall Experience 
Clasificación:
5.0

Valerie was exceptionally friendly and helpful and so was Nick. It was the most pleasant Uhaul experience I’ve ever had!

Kenneth W.  |  First Impressions 
Clasificación:
5.0

Nothing! It was an exceptional above average experience for uhaul.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brodie W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasmukh V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL F.  |  Overall Experience 
Clasificación:
4.0

Big help and savings!

Mark Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S. 
Clasificación:
5.0

Thank you, Royal Moves

Royal M. 
Clasificación:
5.0

Great experience! Thank you so much for the excellent service!

PATRICIA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
1.0

Staff can’t be bothered to help properly.

Tamara D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gomer C.  |  Overall Experience 
Clasificación:
1.0

Aboslute worst customer service ever. The U-Haul inmedicine hat in a billion times better. this place is so terrible I wouldn't even recommend to my enemies.

Sarah A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Logan W.  |  First Impressions 
Clasificación:
5.0

Gracias

Iluminata L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B.  |  First Impressions 
Clasificación:
4.0

Gracias

william W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leigh ann e.  |  Overall Experience 
Clasificación:
5.0

Thank you Maria for all your help! Definitely speaking Spanish made it easier for me to explain what I needed. Thank you, Jorge

Jorge M.  |  First Impressions 
Clasificación:
4.0

Over all the experience was a easy and no stress becacuce of all the other things that were happening in the reason for the rental.

Ole O.  |  Overall Experience 
Clasificación:
3.0

Under-staffed. Please provide your workers with the resources they need to succeed.

Joshua M.  |  Overall Experience 
Clasificación:
5.0

i used this location before and was very pleased so when i needed a storage unit again, i came back.. people are friendly and helpful.

Shirley L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy E.  |  Overall Experience 
Clasificación:
5.0

I had a wow experience at a reasonable price, good job guys. Everywhere was neat and dry, accessibility was dope. Excellent staff always willing to help. Polite and professional and friendly. Good job guys. I could literally live there, hahaha

Godslove B.  |  Overall Experience 
Clasificación:
1.0

easily the worst experience i have ever had at a storage facility and i will never return. took the staff up to 50 minutes to move a truck blocking access to my unit. the unit was mangled and exposed to the elements, manager was informed but didn’t bother to clear up any issues . absolute disaster of an operation from the front desk to the management and i have already warned everyone i can possibly can to stay away from this place.

JESSE P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

coralee martha c.  |  First Impressions 
Clasificación:
5.0

Samanatha was amazing to deal with and so accommodating.

Beverly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damion B.  |  Overall Experience 
Clasificación:
3.0

Good storage unit, good truck, just expensive and did not explain the additional charges to me. Just told me to pay more.

Jessica L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn A.  |  First Impressions 
Clasificación:
3.0

Equipment is in the way. Facility very over crowded that it's difficult to get to storage doors. Everything else is perfect.

Jennifer c.  |  First Impressions 
Clasificación:
2.0

I had a very poor experience at this location… I understand they were busy with long line ups… But I stood in line twice 15 minutes each time for one of the staff to just allow other people walking in to just go straight to their counter… people were disposing of their own personal furniture while moving in their storage units I noticed also… I feel that there’s no visible bright direction where to punch in your code because I was punching in at the wrong place which then made me go back because my card wasn’t working… Meanwhile it was because I was not using the right one… I had gassed up the vehicle I rented when i went to return 1st time but was so busy and I wasn’t able to unload due to full spaces so I left with an arrangement with staff member that i would try again next day and not be charged another day… I ended up returning later in the day to unload because I was not able to do it the next day and i was charged again for the gas… when I went to unload my stuff in my storage I could not open it so I thought that there was something wrong with the locker and ended up having to switch to one that did open but I did not realize that the locks were just sticky and needed to be WD-4’d.

ELIZABETH V.  |  First Impressions 
Clasificación:
2.0

She stated if the term is 6 months or better the second month is free. We'll I paid for 2 months and they included the last day of March as a full month so the next pmt. date is 6/29/22 as per her prompt explanation it should be end of July just for 1 day in my calculations. Do you not acknowledge this that way or is this another issue?

Margaret M.  |  First Impressions 
Clasificación:
5.0

U-haul had the very good, clean & very well maintained Truck.

Harpreet S.  |  First Impressions 
Clasificación:
4.0

Could use longer hours in storage weekends be around 8pm .

Randolph T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R.  |  First Impressions 
Clasificación:
1.0

Is there anything less than zero? Manager is so rude the whole long line of customers was openly complaining about their past experiences. Manager evicted me with no cause, refused to allow me access, and in the end stole all my things I had piled out of his building back in just because it would inconvenience me. I used to be a loyal uhual customer and would refer anyone I met there. Never again. THIS PLACE IS DIRTY, UNSECURE, POORLY MANAGED, UNEDUCATED STAFF, HOURS ARE CUT BACK FOR NO REASON, COMMUNICATION IS RUDE AND POOR, I've never had a worse experience anywhere else ever.

Kellie B.  |  Overall Experience 
Clasificación:
5.0

Great people. Good atmosphere. I like when professionals are buttoned down but can remain friendly and calm.

Dean D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna M.  |  First Impressions 
Clasificación:
2.0

The correct resolution to Uhaul's air in renting the auto transporter is to refund the 26 foot truck rental for Calgary to Seattle and provide a credit for the truck rental from Seattle to Corona California. Unfortunately your staff, which specifically included youAt the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I've been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete At the time of my payment repeatedly ignored my request to verify that my truck information was correct. The truck has always been a four-door quad cab Dodge 4 x 4… I pointed this out to the staff repeatedly upon renting the transport that the information in the system was wrong. This came back to haunt me after I've been repeatedly told that I could pick up the transport hauler on Sunday morning, the staff would help me attaching to the 26 foot truck and everything was complete when the decision was yours as the general manager both Tanner and Samantha blamed the staff and you for not double checking and confirming and said I should be compensated… Now that the decision seems to be Samantha's she has taking a 180 and is denying responsibility. This is shameful and the reason Barlow has the reputation that it does dating back a number of years. It would save everybody a lot of time and money to simply credit my rental of the truck between Calgary and Corona. Everyone seems to be ignoring the fact that this is not my fault, I have been upfront transparent and proactive while Uhaul has not only broken their customer agreement but also put me in a position of having to spend the time and at least $2000-$3000 to have my truck transported from Calgary to corona because of time constraints which were entirely Uhaul's fault. I hope you will reconsider this proposal and save every One involved a lot of time and embarrassment in the process. I'm asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I'm not standing there in person. This is a regrettable experience and I'm hoping that levelheaded Uhaul employers, area managers are corporate will One involved a lot of time and embarrassment in the process. I'm asking for the bare minimum and resent the fact that your own staff has gone from turning against you when it was your decision to now turning against me when I'm not standing there in person. This is a regrettable experience and I'm hoping that levelheaded Uhaul Decision makers or, area managers well step in and peacefully resolve the unfortunate mistakes made by Uhaul and its representatives in this particular case. It cost Uhaul virtually nothing to make this right… And considering it's gonna cost me out of pocket cash at least 2000 or $3000. I believe this is the right and most expedient way to handle this so we can all just move on instead of being forced to escalate to corporate involvement and potential small claims or legal action which may expose Uhaul to triple damages and attorneys fees in the end. Regards, KURT ONEILL 425-773-8778

Kurt O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Melanie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alix S.  |  First Impressions 
Clasificación:
5.0

Your staff who checked me in was very exceptional please promote her

Godslove B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie M.  |  First Impressions 
Clasificación:
1.0

I bought two locks for the storage doors because of the ice on the road around storage doors, we couldn't unload the truck. I fell twice there. It is a serious safety hazard. We decided to go to another storage facility. I returned the locks and they told me that i would see the credit for locks later but never received the credit on amex. Please issue my credit of $22.

Erkut S.  |  Overall Experience 
Clasificación:
1.0

The parking lot is so full of thick ice it's basically a dangerous skating rink and I almost fell multiple times. In freezing weather below zero there were dogs chained up outside on the ice barking. The area where you pull up to unload and enter the indoor storage area was full of trucks and trailers empty and in the way. There was a trailer parked diagonally across two spots so my boyfriend had to pick it up and roll it out of the way so that we could pull our truck in and unload it. The carts at this location are awful with bars all over them instead of flat carts making most of them useless when moving. The place was under construction, dirty, and most of the lockers down are row were broken off their tracks. After I checked in with the girl at the Uhaul front desk the lock was still on the door when I started to unload my truck. The door of the unit was broken on ours and the employee had to fight with it for over fifteen minutes while we stood and waited. All this time the clock was ticking for us to drop off the Uhaul at a different location after we unload it. Frustrating. The staff did their best but the facility is poorly maintained. Way too many vehicles parked there, almost no room to drive around in there with a car let alone a truck. No parking really at this location. Awful experience.

Alexandra F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri-Ann B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN B.  |  Overall Experience 
Clasificación:
2.0

Am very upset with our whole experience yesterday. With all the paperwork to get the truck and with the uboxes. There was a lot of time wasted trying to get the uboxes. And trying to get the trailers hooked up to the truck. We were told that the truck would be ready and all hooked up, which it wasn't. And the second time we went back for our second trailer of uboxes, it was the same all over. We were told to wait with the trailer, but then I was told to go into the office to release the trailer for us. Once we were at the second uhaul centre, the setup was not set up for the uboxes. The boxes are put on one at the back to open, the other one is on the side but you could not pull the trailer into the loading area and had to unload outside. The unit I rented was broken so they moved us to a different one further away from the door. When we brought back the second trailer, there was someone in the other bay so we had to wait until they were gone because we couldn't open the second door because there wasn't room. Once we able to start unloading, we were going as quick as we could. We had two more items to unload but we were told that they were closing and we had to leave. They wouldn't even let unload the last two pieces. We were told that they were open 24 hours but they were closing at 7:00 and it was past 7:00. But we were never told they were closing. I was not told when I rented the unit or when I picked up my swipe card. We had to bring those pieces back to my place and unload them there. And I don't have room for them but we had to return the truck and uboxes so they had to come here because I am not paying to move them again. Overall, I will not be using uhaul to move out my things. I will rent movers to do so and will not recommend uhaul to anyone after this experience.

April S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mackenzie H.  |  First Impressions 
Clasificación:
5.0

A worker helped me remove a frozen lock from the back of my Uhaul truck so I could get it unloaded. Very helpful staff.

James H.  |  First Impressions 
Clasificación:
5.0

Always a pleasure doing business with UHaul.

Nathan M.  |  First Impressions 
Clasificación:
1.0

UHaul allowed someone to use my email address which out verification. The SPAM email did not include a unsubscribe option which is a legal requirement in the EU.

William H.  |  First Impressions 
Clasificación:
1.0

Between losing items & not having 24 hrs access, which I paid for. Getting blocked in the yard in -20'sC weather when I had my small dog with me. Staff being rude to me & my helpers. Running over a hitch that had been placed in front of our tires

Terri H.  |  Overall Experience 
Clasificación:
2.0

It took several hours to get past some e flag issue that was never explained to get into my unit I reserved online.

Kellie B.  |  First Impressions 
Clasificación:
5.0

Overall very good experience!

Tracy E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Naveed S.  |  Overall Experience 
Clasificación:
4.0

It seems to be a global issue in Your offices that Ive encountered. You have some staff in advanced stages of life trying to navigate their way through your computer systems, whether it be Uhaul Rentals or Uhaul Storage the checkout times are ridiculously long. I stood in line for no less than upon check in. I cant help but think perhaps an easier format be implemented or invest in more in depth training for these staff, as She was indeed a pleasant person. However I will also say this 1 employee made sure she went above and beyond to make sure I wasnt charged for the truck not starting that morning and getting Me into 2 storage lockers when 1 large one wasnt available, and for free the 1st month. one of the other yard staff even cleaned the truck and cargo hold without charge. So yes I would definitely recommend this facility, just have some patience with the counter staff, which I know patience comes in short supply during a move ha ha ha, I would have rated "Excellent" , the reason I didnt is at the feet of Corporate Uhaul not at Customer Service level, which seems typical of large corporations, the ones raking in all the dough are usually so verrrry outta touch with the People who earn them their luxuries, which is sad because I bet most of those great employees are probly making minimum wage or close to it, the financial tides need to turn to reflect the People not the Greedy Corporations!!!!

Allan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn Z.  |  Overall Experience 
Clasificación:
5.0

Overall the best experience dealing with Uhaul.

Pearl O.  |  Overall Experience 
Clasificación:
5.0

The lot was very congested but when asked the vehicle was moved quickly. The lot was very icy but I understand the temperature had been up and down for over a week

Barbara S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby C.  |  First Impressions 
Clasificación:
3.0

It was very difficult to manoeuvre the trailer around the lot. Explanation was not given if fully about what exactly happens when you go to storage area. I went to my locker and a security strap was still on my locker and I did not have tools to remove it. I had to call someone to come as the lot was full of ice snow and water to walk through was difficult. When I opened the locker the alarm went off. Someone turned it off but quickly went about his work and out of my sight. I wasn't sure of what to do. Although this was my experience the staff friendliness and prompt service made up for it.

TAMARA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley L.  |  Overall Experience 
Clasificación:
3.0

Communication could be better.

James S.  |  First Impressions 
Clasificación:
1.0

Agent changes our reservation saying we don't need the storage unit that big. We needed a big one and when the stuff doesn't fit the y sat they don't have bigger units and we have nowhere to put our stuff. Will not use uhaul again

Michaelle A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennette w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE G.  |  Overall Experience 
Clasificación:
4.0

I wasn't advised of the non 24 hour access of my storage unit when I originally signed up, and I didn't know that I had to swipe my access card to check in/check out. Just a little information would of been nice

Benjamin S.  |  First Impressions 
Clasificación:
5.0

The staff were amazing, friendly, and helpful! My only issue with the facility was due to security of the site ( The area can get kind of scummy, and it did cause my wife issue to the point she wouldn't go alone) And because of this very same issue, the facility was often blocked off and locked due to security concerns, good on the staff for realizing that was necessary for customer safety, but kinda negated the 24 hour secure storage access portion. The facility was great, the staff were phenomenal and we will 100% be using this location in the future!

Troy Dana N.  |  Overall Experience 
Clasificación:
2.0

Arrived to pick up our uhual at 8:30. Doors locked no one there. We ended up not getting out uhaul until 9:45 when someone finally arrived to open. We also paid for a dolly, but there wasn't one in the uhaul.

Kylie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jojo C.  |  First Impressions 
Clasificación:
3.0

The pad did not work to prevent the alarm. The day I wanted to move out, Nov 12, the elevator wasn't working I had to change everything the rental of the Uhaul and workers for Nov 13. However things worked ok next day. Thank you, Mariam

mariam w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherri-Ann B.  |  First Impressions 
Clasificación:
5.0

Thanks for a great place and helpful staff from renting pods, trucks and storage for any occasion!!!!

Ramona L.  |  Overall Experience 
Clasificación:
4.0

First time storage rental so nothing for comparison. Ended up using the unit for about a week and only 2 days of actual storage.

Teresa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ekaterina P.  |  Overall Experience 
Clasificación:
1.0

Pas de chariot de disponible, ascenseur brisés, impossible de rentrer avec un camion dans la cour pour décharger le camion de déménagement. J'ai du annuler ma réservation de storage et aller voir ailleurs

Patrick B.  |  Online Move In 
Clasificación:
2.0

Need friendlier and more helpful staff. Waiting 15 minutes while they figure out your card isn't acceptable. Lots off staff moving trucks around but very little in the office.

dan M.  |  Overall Experience 
Clasificación:
4.0

Hard to grade as a first time user with nothing for comparison

Teresa M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris N.  |  First Impressions 
Clasificación:
4.0

At the time of move-in the alarm went off several times while we were inside because some people did not enter their code when coming into the building. At 7 pm when the location was closing I was still in the building and by myself. I knew the location was closing but didn't expect the alarm to go off. When the alarm went off it startled me and caused me to have a panic attack. That was due to a previous experience at my workplace when my alarm code was not yet activated so entering it cause the alarm to activate which led to police being dispatched with weapons pulled. Fortunately other family was there for me to contact. When I called them my daughter was told by an employee that it was because the building was locked but our code was entered so we were okay to be there an police would not be sent. Other than the alarm issue, the move-in was exceptional. It is also impressive to see the recycling area to reduce stuff going into the landfill and helping others obtain possible needed items.

KATHY S.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

mohac e.  |  Overall Experience 
Clasificación:
4.0

Zaman and his team are very friendly and very willing to help you with all of your moving needs. We had a great experience with this Uhaul location and we will continue to use their services in the future. ¡Gracias!

marlie v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L.  |  First Impressions 
Clasificación:
2.0

It was very hard to drive in due to all the equipment all over the place no organization when it was time to move out there was only two trollies for everyone to use so I had to carry a lot of my stuff. There was a mixup with my first payment and The manager would not come down to talk to us staff was not helpful at all

Margaret W.  |  Overall Experience 
Clasificación:
4.0

Very well organized and staff very helpful Thanks, Mariam

mariam w.  |  First Impressions 
Clasificación:
5.0

Had several bad experiences previous to this. For example I thought I had reserved a unit at Barlow Trail, drove from Edmnonton 4 hours with a 15 footer U Haul truck, hired two young men from your moving company, arrived around 3:30 pm and was told there was no reservation for me even though I had spoken 3 different staff in 3 different call centres who told me that my unit at Barlow was reserved but staff at Barlow said it was not. I was forced to go across the street to PS Storage and pay an outrageous amount for a unit. I was quite angry at U Haul and while write the CEO later. This time the experience at Barlwo was much better. I was served by manager, first name Shea who is excellent to deal with. Gracias.

Edward S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya F.  |  Overall Experience 
Clasificación:
4.0

Faced a small issue of having limited access hours on Thanks Giving.

jagadeesh m.  |  First Impressions 
Clasificación:
1.0

the overall rules of uhaul are archaic , the staff are un-personable and unhelpful , ( with exception to one young lady named Hillary ) my TIME - as a paying customer , seams too be , COMPLETELY AND TOTALLY INVALUABLE AND DISRESPECTED most of the staff seamed confused , disorganized , and disinterested , and they were slow to react , or actually help in anyway and they did not make any of our interactions efficient , or intelligently executed , in anyway mostly because , they were bound by the companies policies , the overall feeling that I was left with , was that , I was an inconvenience , and a chore to have to deal with , as a customer of theirs , my view and overall experience could be summed up by saying that , - high school students doing a school project on how to rent a space , and execute that transaction , would do a better job , I will rent trucks ( with trepidation and anxiousness out of pure necessity going forward , but I wouldn’t use uhaul storage space for free going forward ) thanks for nothing at all

DAN F.  |  Overall Experience 
Clasificación:
2.0

The person that checked me in had no idea what she was doing. She kept asking other staff for help and it was clear from their reaction that it's a regular issue and that they did not feel like helping her anymore

Stanislav A.  |  First Impressions 
Clasificación:
4.0

Just need more staff in the office so people are not standing around so long

Karen R.  |  Overall Experience 
Clasificación:
5.0

Super nice staff, really helpful!

Ricardo B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arjun K.  |  First Impressions 
Clasificación:
3.0

Very slow customer service.

Fahad B.  |  Overall Experience 
Clasificación: