Comentarios del cliente para U-Haul Moving & Storage at Barlow Trail

Lady on the phone was not really helpful her tone was not acceptable this is my first time to this location I am very disappointed would never go back and never recommend to anyone in my contect thanks

Due to coronis 19 we all had to wait outside which was a pain but an excellent precaution due to social distancing. They had 2 people tending to customers and they were fast and friendly.

Outside of unit was extremely dirty. Inside wasn’t much better.

Excellent service at this location and I spoke to Lisa on the phone and she was incredibly nice and incredibly helpful as well. I rented a motorcycle trailer for my dirtbike and it got really muddy, so I called to let them in the morning after dropping it off, to see if I could either come clean it myself or I would rent it again for the day to clean it myself, because I was worried about a fee for cleaning the mud, and Lisa was so understanding and actually humorous about it, and ultimately didn't charge me for cleaning at all (or make me clean it like I was prepared to do lol). I think most rental places for basically anything would have taken advantage of this and charged me a high fee for cleaning. Anyway she was overall great to deal with when I was expecting some resistance too. She also sold me a storage unit at that same location because she was so helpful and asked the right questions. Will recommend 100% and talk to Lisa she's great.

Service was prompt. Everyone polite and diligent. In and out in record time. Changed reservations at last minute due to changing circumstances and done without fusss.

Tell the manager not to panic about coronavirus good attitude is making the store very uncomfortable.

Be upfront about your costs and when a customer makes a complaint the manager should have a presence instead of just hiding behind closed doors.Very upset about a "forced" coverage charge that was refused to be refunded.

It was all good.

Found it busy that is good but maybe add to make customet service more efficient

the truck heater was not working very cold 3.5 hr drive

Busy location, sometimes understaffed...you all keep on pushing! Keep up the good work!

Everyone was awesome thank you so much!

I was at uhaul at 7am as per uhaul agents advise...i did not get uhaul until 930am...and then i even had to call when i dropped it off. In the morning i was transferred four times and got put on hold for 45 mins

I was helped by a woman named Michelle who went above and beyond to make sure my storage was set up (on short notice and near the end of day). Excellent experience with her and would recommend this location

I absolutely couldn’t be happier and I thought the service was spectacular. Very good at keeping things running smooth and effortless : )

Once again, despite all the pressures of the pandemic the staff were very helpful and efficient.

We were firstly sent to the incorrect location by the service representative on the phone. When that clarified, and we arrived at the correct location of 520 Meridian Road NE, we were told there were no trucks available (even though we had a reservation) and we were asked if we could use a van. This was crazy...how do you expect us to move a full house in a van? If we wanted a van, we would have booked a van, not a truck! We were told to wait (outside if I may add) for an hour while they messed around inside helping other customers. After a while, it was clear they forgot about us. When a service representative came outside, we asked for an update on the situation. She rudely looked over and said, I'll get to you when I get to you and went back in. Finally, a young gentleman came out and we requested some proper service. He was accommodating and took down our details and went in. Within 10 minutes, he had a truck reserved for us. Unfortunately, it wouldn't be ready for two hours which greatly delayed the time of our move (which if I may add, was an urgent move due to our safety at the current place). We came back at 1:30 and thankfully there was a truck ready. I believe had it not been for the young employee helping, we would not have gotten a truck yesterday. U-Haul needs to get their stuff together...and might I add that I will be contacting u-haul for a refund as we had to pay extra for a larger truck than we needed. We had no other option.

The trailer was dirty with road grime on the outside and had broken plastic from a previous rental all over the inside. Function wise the trailer was in tip top shape!! I'd also like to give a huge shout out to the staff at this location!!! I was extremely busy when I arrived there and considering we are dealing with the Covid pandemic the staff were very fast, efficient, polite and still provided top notch service!!!! Thank you so very much!

Online reservation and was told had to have it back in 4 hrs and was charged a whole day........unaccetable and discourage to rent or mention the company.

The staff here was great! I have never had a worse customer experience from a manager though. I had a booking contract for 24 hours but then Donna called me and told me I could only have the truck for 8 hours and it would cost the same price. I had scheduled a bunch of work to happen surrounding this move, but this messed up a bunch of those plans. She was immediately rude when she called me and was extremely patronizing. I have already recommended multiple people not to use this location and will likely talk to the BBB about this incident.

Need more staff because this location is busy.

There was an adjustment made to my reservation the day before my move and it forced me to have to upgrade to a bigger truck for more money because the hours weren't long enough of a rental time. They also made changes to my order they changed the truck number without telling me. the truck was filthy in the cab and in the cargo box. None of the employees seemed to know what was happening at the time of pickup.

The rate increase during the downturn was the hardest part of this experience for us. Other than that we enjoyed our stay . Thank you for your help, we would use your services again for moving and storage.

Jake was awesome... helped me out and made everything easy. Jake made my day!! Thank you Jake! Billy B.

the trailer was not cleaned out and was full of coffee grinds all over the floor// my sofa now smells like coffee grinds

Very friendly staff and well managed. I’ll recommend this store to all my friends and family

Poor customer service. Seems like Uhaul will do anything to blame things on you. I was scared to drive the vehicle after the things written on the contract blamed everything on the customer. Never renting from Uhaul. Also please tell your employees to stay in fresh air for 5-10 minutes after smoking as i had to take my inhaler after the employee chose to walk in right away after his smoke break.

Make it available that people can rent trucks longer with an extra charge.

There had to be a short in the wiring had to be a short in the wiring harnessl

All the people that work there are very friendly. Thank you.

We did the self check in, which was easy. We booked for early morn. There were no lineups, and took all of five minutes to have everything vetified, and then we were on our way!

Always very satisfied dealing with U-haul.

Keep up the good work!

Trailer was all dirty and full of ice outside hiding some damage. In side was filthy , smelly and had to be swept out before my furniture could be loaded. And still got dirty from all the dinge and muck inside sliding door.

Really had a very bad experience. Had I not taken a picture of the dashboard at the start and finish, think would have gone wrong with unfair charge. The manager or supervisor that was there was rude and disrespectful. Seriously very bad experience yesterday. Cheers, Mamadou

A bit of a wait at pickup only one person on the till overall ??

Having a few more customer service counter staff. Only 1 on when I came in, he was on the phone, and there were 3-4 people waiting in line. Moved fast after another person showed up though

Completely ruined everything because you provided me with a van with a hole in it

This experience was absolutely disgusting. The earliest I could book my truck was 530pm on a Saturday meaning that I would be moving until about 930pm. The staff at the Barlow location forgot about my order and I ended up waiting an hour because of this and not securing my truck until 630pm causing me to move until 1030pm. When I was done I attempted to return the truck but a really bad snow storm hit calgary. En route to the Barlow location, the truck got stuck on a hill and I could not drive up it. After several attempts I had to reverse down the hill and return home where I safely parked the truck. The reason I could not drive up the hill was because the truck did not have snow tires, which is absurd because this occurred at the end of February in Calgary, AB when it is notorious to snow at that time of year. Being a grad student and out of a recent break up of a long term relationship, I specifically budgeted very carefully for this move. Being worried I was going to be charged an additional day I scoured my uhaul portal until late into the evening, after being already exhausted and stressed from my move, to figure out what I could do. I found an after hours page and submitted a note explaining my circumstance and where the truck was via an online template. I fell asleep and woke up in the morning to the truck not being there in my parking lot. Considering I did not receive a text or email, which seemed to be common practice for uhaul up until this point, I thought the uhaul had been stolen. Having recently had my own personal vehicle stolen a week before this, the extreme stress was warranted. Then I spoke to staff at uhaul and they had no record of where the truck was even furthering this extreme stress. I played phone tag with uhaul all day trying to figure out what had happened to this truck. I checked my voicemail and received a very crackled voicemail merely indicating that the roadside assistance team had retrieved the truck. They did NOT indicate whatsoever that there would be a charge attached to this service. I got a call from uhaul 1 hour before closing that day informing me of additional charges, and if it wasn’t paid in 7 days it would go to collections. Obviously stressed from a lack of sleep and worry that this truck had been stolen, I went directly to Barlow to discuss this. I offered to pay what I had agreed to (approx $80) but the manager refused. Despite my logical explanation and massive inconvenience Of this entire ordeal there was no attempt at helping to accommodate the extremely poor communication on uhauls part, and no attempt in acknowledging the surprise fees that a grad student moving out on her own certainly could not afford. Visibly stressed, I did not have the key on my as I was near Barlow when I received the phone call so I headed directly there to speak with someone in person. The management told me if I didn’t return the key by closing I’d be charged an extra day ONTOP of the unexpected fees. Creating

It’s not the location that is the problem. Uhaul is a joke. Rip people off on everything

Nothing maybe more parking

The truck was not clean at all

Good drop off location. Were helpful and friendly.

Great customer service. There was a long line and difficult people and your staff maintain positive, friendly and professionalism. You have a great team a the Barlow location. I have been using your services at this location for years, because of your staff. Thank you.

The product was and staff were good once we got there, however they called the day before we moved to say that we could only have the truck for 6 hrs instead of the 16hrs that the website and contract said was available. I suppose they make more money renting it twice in a day but we would have been screwed if there were any house possession delays.

Your online service indicated we could rent for 24 hours then we received a call 1 day prior to our rental date indicating we had only a 6 hour rental. Your store was so busy at time of check out that it took over an hour to obtain our trailer BUT we still only had the 6 hours rental time. TOTAL BS

For storage, provide “free” better moving equipment to support customers moving furniture into storage, I.e. today’s mattress do not fit into your “mattress cart”, and add at least a few flat bed style carts to move heavy items. Appreciate the free first month storage...Makes sense as I may rent another U-haul truck to move the items to a residence.

Busy location but still gets the job done.

The truck we rented was on time, the people who arranged it for us were amazing as there were not many trucks left. The truck we had sounded bad while starting, but it kept running! Great response, great staff, thank you for making what was an amazingly difficult day, somewhat okay.

Staff was not professional. I dropped the rental off after hours. The instructions were not clear how to drop off. One of the staff that was still there was not helpful at all. Fortunately a staff by the name of Michelle was friendly and assisted me. Kudos to her.

I came to this location when I moved last year at this time. Last year the service was awfully slow, taking upwards of 15 minutes to pick up your booked truck. This year, service times improved GREATLY. Not sure what systems you've changed but it's been a much better experience this time!

Please provide better instructions for mobile pickup. Unable to complete mobile pickup this morning because it could not verify I was at the location.

The line ups were pretty long. Both picking up and dropping off. Extra staff during those times would be helpful.

My first time using uhaul was very stressful. From pick up till drop off and prices turned put crazy a random charge of 30 $ that i didnt ask for. Will not use again.

vechile is not safe to drive. driver side window door is so loose. seem. to open any time while driven

The young lady that completed the reservation was very polite, professional, and informative, she represents uhaul very well.

The staff (except 3 (Michelle, Jake, Wyatt) are the only good things about Barlow location) were very poor service! My unit was blocked 90% of the time I was there by trucks or trailers, then when the snow hit, and started to melt it froze my door shut, to which they then tried to open my door with a fork lift and put a hole in it! This location makes me NEVER want to use uhual again, and neither will any of my hundreds of family and friends! I’ve tried to resolve my issues many times with little to no luck! And I will be contacting head office with all the pictures and complaints I have with this location AGAIN!!!

The app wasn’t working when I returned the equipment after hours.

I initially signed a for 7am to 6pm (I did my decision to book and planned the moving day based on this schedule). It was changed to end at 3pm and I found this when I got my key. Because I am working during the day I was not able to get the call letting me know of the change. It looks that they don't know how to leave a voice mail or send a text to call back.

My experience at this location was the best I've had as a customer in many years. The CSR that helped me was very friendly and helpful. They took extra time to help explain how to check in online, and even helped do a pre trip walkaround. I will definitely use U-HAUL for any of my future moves, and will recommend to my friends. Great job!!

Tires needs to be replaced because it’s easily get stock in the snow

The lady who processed our reservation was super efficient and friendly, I was highly impressed! The only downside was that the van wasn’t easy to find. Once we moved the car we went looking and couldn’t find the van. We found an employee and he had to move another van to get ours. Previously when I’ve rented cars or vans they are accessible right away, only a small thing but it took away from the fantastic service at the desk!

They walked us through the process, stress free move in and always a smiling face, even after a long busy day... one of the best in North America, quick and friendly.

Booked uHaul in advance for pickup. Used Mobile option. Showed up at our scheduled time of 7am, found our uHaul, but was blocked by all other Uhauls so we couldn’t get out. Had to drive back home in our own vehicle since the actual store wasn’t open until 9am , then waited on hold on phone for 30 mins, and the rep told us our only option was to wait until the Uhaul opened 2 hours later at 9am. I want my money back. It completely screwed up our moving arrangements. Please contact me immediately to solve this. Thanks.

Booked a 10' truck furniture dollies and blankets and everything was ready to go when I arrived. Reasonable rate and excellent service picking up and dropping off.

Front office was a gong show. No respect by staff of people’s time. Seems very Mis managed.

I dropped off the trailer at 2500 Barnett Highway, Port Moody, BC and not in Calgary.

Positive: Ease of access to get/return equipment is a special advantage of this location.

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

Good service. Helpful in spite of how cold it was outside.

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Very kind

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

Final bill was well above the quote. Service was good. We will use your services again.

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Very busy place, but they do extremely well and are there to help.

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

Such a great service haven’t dad in Sydney, Australia. Wish they have that too.

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Great service, thanks Michelle!

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Happy with the service

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

Busy but. Good service

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Call me for an honest review

Great service

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Great service

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Michelle is amazing help...

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Customer service was great at this location.

All staff that I encountered were helpful and professional!

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

The facility and all the people that work there are super friendly and hard working.

great service and friendlfystaff.

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Great place very secure excellent staff

Not enough staff in the desk. Had to wait an hour in line.

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

Good service but inventory management system needs work

The people are very helpful and nice.

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

I didn't visit the facility but the customer service was exceptional.

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Simple and easy

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Thanks

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

He was great! Helped me with everything and was quick also!

Thanks

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

STAFF MEMBERS VERY GOOD AND FRIENDLY

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Very helpful staff

None

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Disorganized rude , not friendly Same thing on return

Had to wat about 15 mins to be helped but that is only minor complaint

Very friendly and professional.

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

wait too long to be serve, they move too slow when you have places and things to do.

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

I am still enjoying uhul customers benefit. Thanks!

Very helpful staff.

Very helpful and friendly.

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Very congested yard. Other than that it worked perfectly.

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

The staff were very helpful

Thanks for everything.

This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Great experience!

Outstanding service

All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

N/A

not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!

We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr

My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.

U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.

Very unprofessional service there. I will not recommend this place to anyone I known.

Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.

We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.

I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.

One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi

Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl

I appreciate all your help bless all the staff at UHAUL

You guys have really nailed it. Great service, great prices, great facility.

U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.

I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.

The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.

Excellent as usual - thank you

Fantastic customer service. Was constantly impressed with all employees

our u box arrived safe and sound once again... thank you very much

Was difficult at times to access the unit as vehicles and trailers were parked around it.

hi

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Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked

Very clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access