Comentarios del cliente para U-Haul Moving & Storage at Barlow Trail

Our stuff was stored because U-Haul shipped 9 U-boxes across Canada on an open flatbed (uncovered) in rain. Illness (cancer) prevented us from being able to empty the shed for 4 1/2 years. Great cash

Your safety chains aren’t technically legal. I don’t think they can be just a J hook. Mine constantly bounced off while driving. Very unsafe.

No complaints service was good

I booked my uhaul for 12 hours (weeks in advance) as I had a big move ahead of me. The day before someone called me and told me I could only have it for half of that time. They also changed my pick up location without telling me. When I got there I used the website to find my truck. Someone can rip to us and told us that they had already given it away. I was very disappointed in the entire experience.

Booked a week ago then late afternoon the day before i received an email saying i had to drive 191 kms to collect my trailer that i had booked in Calgary. No time to reorganize. Total panic and if i hadn't read my email i would have wasted a half day at the wrong location. Luckily we found this alternative although not ideal it worked.

Staff was very friendly and helpful, processing quickly the return.

The staff on-site were fantastic to deal with!

Great customer service.

The level or your service and quality of equipment is not where it should be. I spent 45 minutes cleaning ice and snow out of a trailer with an intermittent tail light that does not pull true.

I find the approach of Donna the GM and Valerie - Foolhardy, racist and downright stupid. Such people in high places are the reason of company's downfall.

Customer service wise it was incredible. Only thing that could have made my experience better would’ve been if there were more dollies available to drag my stuff down to the storage bin.

It's frustrating when booking well in advance to receive a phone call the day before the pick up from the venue saying reservations are invalid. Claiming online bookings are requests only and that certain vehicles are unavailable for the time periods you've booked for. Only for when you call back, customer service takes care of the booking and says that your booking is ready and good to go. It seems like a scam to receive more income on the weekend by forcing customers to schedule multiple bookings.

At the Barlow Tr store, both Sharla and Michelle provided first-rate customer service. The only hiccup was the storage unit that I believed that I had booked online turned out not to be booked.

Clean windows would be nice to be able to see. Pricing for a 1 round trip is pretty high.

To have gas in the tank

General Manager was rude when I asked to extend she didn’t care about our situation cause we couldn’t move in right away as the place we were moving into wasn’t vacant. The Landlord was trying to evict them but they wouldn’t move out right away. She didn’t care she just wanted the truck back.

Paid $170 for two weeks of storage because "Uhaul does not pro-rate".

The move in went very easy, the unit was clean with a rodent trap in it to protect my belongings and the move in was made easier with carts available at the loading dock.

Moving is stressful but this was the easiest part. Admittedly, I was intimidated to book this but it was so painless and totally straightforward. And on top of it all, every single person I talked to was helpful and incredibly friendly! It was a great experience, thank you.

Before renting out any truck make sure the inside is clean.

Was not informed of the need to use phone location services to drop equipment off after hours and was charged for non-compliance

frustrating to book truck for 24 hours but then get told must be back in 4 hours, longer time slots should be honored.

Nice and Cheap in-town

I think it's unreasonable to demand the personal information of a second person in order to secure a rental, particularly when that person has no relevance to the rental in question. Even if we're going to grant that a second point of contact is necessary (it's not, and it's never been demanded of me in any of my prior rentals), a simple phone number and first name should be sufficient. You have my drivers licence. You have my credit card. You don't need access to some irrelevant second party's information as well. And the claim that it's "in case we can't get ahold of you" is ridiculous. If you can't get a hold of me, neither can the person who's information you're demanding. There's no rational reason to demand this information and it's a suspicious practice in the first place.

It was great - fast and sweet.

24/7 wasn’t set up for me although I had specified pick up after hours, that was painful. I had been dropped off and therefore froze as this got straightened out which took almost 45 minutes.

Got one free month because I used your services from BC to Alberta. Thank you. I was 4 days past due and had to pay 200. + as you do not pro rate your storage. Found less expensive service elsewher.

Not happy at all with the service .. rented a truck in the morning and the lady at the counter didn’t provided needful information about the after hours drop off and whatever convenience fee they call .. and when you call to clarify rude customer service and said everything is on the contract .. I wonder to read this much long contract in the stress of moving ... GANG OF THIEVES ... Shitty place to Rent ... not recommend at all ...

Well organized and efficiently run operation.

The trailer wasn't that clean, I guess the perception of clean differs from person to person. It seems renting equipment gets more complex when it comes to the paperwork. Otherwise staff was great and helpful.

Be upfront about all applicable charges

More communication between staff

Your employees at the meridian location were very moody and not very pleasant they made me feel like I did something wrong and were very grumpy to talk to I will never use that location again I wish I remembered the employees names

The change where we couldn't have the truck for more than 5 hours on a weekend was very restricted, particularly at this location where when we drove by to drop in storage across the way, a lot of rental trucks were still sitting in the parking lot. I can understand being restricted if all the trucks were booked, but it didn't appear to be. We spent 4 hours longer moving than we planned because of this.

My items were moved in by uhaul from a uhaul truck rental I had that was picked up and towed because it was listed as abandoned. I have not had anyone call me back EVER.

NA

Even though I reserved online and supplied all the necessary paperwork, I was told to just come in verify your License and CC, and I would be on my way. I showed up at 9:00 am and there was only 1 service rep working and 4 people who did not pre-book.waiting in line. Cant say I was very pleased with the wait. By the time I was processed and hooked up the trailer it was 10:00 am. I showed the yard guy how dirty the trailer and the box was. Other than that the trailer was solid and easy to tow

UHaul has starting cutting corners in every way possible and the customer can tell. Understaffed and using technology and gimicks to replace workers and put more onus on the customer to complete the rental process. Convenience suffers. Price stays the same. This will hopefully spell the end of the business and the corporate paper pushers (and their $2.7 billion a year salaries) who keep designing new ways to screw over their clients.

it was easy and very convenient..

Someone needs to sweep all around those outside units it's disgusting how many nails and screws I found with my time being there which was almost five months I ended up with three flat tires $$$

1.) When I first booked a truck in this Uhaul store, there was a lady staff repeated loudly for my name, phone number and address. It had a few customers were waiting behind me, she disclosed my personal information to all people. Although I told her to not speak so loud, I didn’t want people would hear my personal information. She ignored me and kept doing the computer. She was not professional enough. 2.) Most staff look very tired for my several visits recently. They didn’t have smile, just like a robot.

Good service. Helpful in spite of how cold it was outside.

no waiting line...otherwise great

Staff are very friendly and customer focused, Sharla is very knowledgeable and was always courteous, great job.

Great staff. Quick and easy pick up and drop off.

Friendly staff.

I've had a one issue here in the past, but this experience was great! Super helpful and in top of things!

Experience is based on human interactions. While 1 employee Lewis went above and beyond to help, the stupidity of Valerie and Donna Bond, the GM knows no bounds. I am going to rent elsewhere.

Excellent service she was very quick even with the cold weather and all ways smiling overall great service

10 foot van was clean, found it was out of washer fluid. Topped it up and all was good.

i may possibly recommend to a friend

The staff where fantastic, They answered all my questions I felt very comfortable with the whole rental experience. Tom Campbell.

The uhual was towed and impounded because it was assumed abandoned but it was parked in a wal.art parking lot for less than 8 hours. I was not contacted by uhual regarding this even though they were notified immediately by the city and I was charged an additional 6 days rental of the truck for no reason. The staff at this location were rude and not helpful at all.

great experience. Great Staff. Thank you

The Customer service representative at the front desk was very rude and abrupt. We had booked online and confirmed our reservation for 24hrs. When we arrived we were told that our uhaul was not allowed for overnight moves. After negotiating, the CSR said we could have the original reservation but she "HAD TO HAVE IT" back by 2:30pm, instead of the original 24 hours. If this service is not allowed it should not be allowed to be booked online. Additionally, that CSR needs better training on how to deal with people and be more friendly.

The manager is not friendly she's very mean '' I don't think so I can go back there other employee very nice '' ?''

People were just overall rude

Very poor overall. Was not informed about the time limit on the rental until receiving a phone call 12 hours before the start of the rental contract, was then required to upsize my rental vehicle for additional time. Counter service was extremely slow when I went to pick up the vehicle, and then was brought a van with the incorrect serial number and had to wait an extra 5 minutes on top of the 15 mins I had already been there for. No space to leave my vehicle on the rental lot, luckily a friend was with me and was able to drive my car back to his place, after I was snidely informed by the counter staff that I had better not leave my vehicle on "her lot". Inside of van bed floor was FULL of broken glass and shards of plastic, one of my friends who was helping with the move cut his finger. How hard is it to take 2 minutes and sweep out the floor after each rental? When I informed the attendant checking in my vehicle, nothing was done about it. Overall a frustrating and unprofessional experience. Only positive is that the van didn't break down while I was driving it.

Very kind

The truck cab had a residue of tobacco odour, which was unpleasant to this non-smoker

The only thing was only one staff member was working, so things were a lot slower moving. However, I recognize it was New Years Eve!

Nothing everything worked out great

Even when all things went to hell in a basket . Uhaul was very patient and understanding and helpful . I really appreciated that making my experience fulfilling with no stress from them . Thank you U Haul R Evers

Customer service at check in was outstanding. The young lady on the desk exemplified what customer service is about.

Technical support team was a home run. The staff at their Barlow location in Calgary were all friendly and made things easy and quick.Would definitely recommend. You have definitely won my Buisness.

There are long waits for help at the counter — renting anything or asking questions. So many rules about everything, rudely enforced. You will always be treated like you are in the wrong.

Keep up the good work

Very helpful

Waited in line for 20 min to pickup a truck around 10 am.Also I wanted to return my storage around 12 pm and yes.... again I had to wait for another 20 min in line to return my storage....This location seriously short on staff.

Service is already great.

5 minutes, great staff... what a pleasure to deal with.

All staff were great in both Calgary and Kelowna . The truck was not clean on the inside when we got it and we had to sweep the back also. No one explained anything when we were given the truck , I realize it’s not rock science but a quick review of things would of been great before we pulled out. Other wise great service and will rent again Trevor

More staff at the front desk(s). On several occasions there was one person working, and a bit of a line up.

Final bill was well above the quote. Service was good. We will use your services again.

I had a very positive experience at this site. The staff are very helpful throughout the process of renting the storage locker to renting out the truck to move items.

Very busy place, but they do extremely well and are there to help.

Prorate monthly rent rates by days so that when you leave mid month, you don't loose an entire months worth of rent.

I stood in line for 53 minutes to sign one paper. Not enough staff at this location. When I got my storage locker I was told I would get the first month free as I rented a U-Haul, I never got a month

So friendly and worked with me so i could move in fast without feeling embarrassed by my situation!

The staff was excellent. Tip of the hat to Valerie. She was wonderful. However I was stuck in the elevator for 40 minutes and was delayed from using the elevator for about two hours!

Such a great service haven’t dad in Sydney, Australia. Wish they have that too.

Very friendly and efficient service. I had no issue dropping of my trailer and getting my storage locker. Very helpful staff.

Staff was knowledgeable and helpful. Busy facility had a bit of a wait in line waiting to speak with staff.

Great service, thanks Michelle!

After hours the parking lot access is plugged. Other storage areas, i.e. Sentinel Storage do not have this problem.

Happy with the service

Very good service and super super clean facility. Great access. I would return and recommend that place to people without hesitation. Great team

Great experience except for the crowded yard. Access to the storage at times was awkward due to uhaul trucks parked at it.

The manager was very helpful and addressed all my concern in a professional manner. I had a bad customer experience in Toronto, this location left a much better impression.

picking up my vehicle one lady was very pleasant and appropriate.dropping off three gentlemen in the back we're very rude disengaged andbe working with people. Nobody even took my keys or checkedveh

Busy but. Good service

My reservation for storage was problem-free and ready for my move. Clean facility and helpful staff.

All the staff was amazing yesterday when we returned our Uhaul and packed a storage locker. Belle who helped us both times was exceptional and extremely helpful. What an asset she is to your company.

Call me for an honest review

Great service

I need more than 200 characters to tell the story of how awful my U-Haul experience was. From first phone call to check-out it was horrifically inefficient. My possessions were stored. 1 star for that

Great service

This location is not secure at all. Some of my belongings were stolen from my UBox at this location.

Michelle is amazing help...

All the staff at Uhaul were very pleasant and helpful! Thanks for making a stressful time a little more bearable! Rich de Man

I like the fact that a 1 month locker rental was included in the out of town tailer rental. This made the move easier.

Customer service was great at this location.

All staff that I encountered were helpful and professional!

The storage space is clean. The manager Valerie did mention the slide door was jamming up and hard to close. Valerie said she would fix it at free of charge. But I need to leave a key with her. I will

Given the staff shortage the front service worker was calm, courteous and attentive. The yard worker was so helpful. He brought our UBox over via forklift and placed in a way that made offloading easy

Started when I called before my move and waited on the phone for an hour before speaking to someone at the location. Waited in line for an hour when dropping truck off and to get storage unit -dirty

I had a very negative experience with this storage location and have no intention in coming back. The office is extremely unorganized and most times there's a ridiculous line up that wastes my time.

The facility and all the people that work there are super friendly and hard working.

great service and friendlfystaff.

Good for the most part. But the counter administration service is the slowest uhaul ever visited. Clerk spent average 10-15 mins per customer. I waited 1 hr. finally my turns to beings contract works.

We waited in line for over 40 minutes in line just to be helped. The line was at least 10 people long behind us...and there were 2 people working (once the one came back from her break.)

I used to rent a storage unit & during that time it was total CHAOS for accessing my unit but now !?? I am treated with respect & courtesy & service has improved tremendously Thank you for everything

Great place very secure excellent staff

Not enough staff in the desk. Had to wait an hour in line.

-parking always a hassle, which makes moving in/out a pain -charged me a full month even though I was only in it 2 days (I know I should have read the contract) -never properly staffed -unorganized

The staff did not know wher to locate my U-Box.One desk staff spent 15 - 20 mins loking for my U-Box, and for Paul. She did not know the location of the Box # o; Took another 10 mins to locate the Box

the truck was filthy. our 15 ft truck was 45 min. out of town. we then ordered 20ft van . 100.00 more for ferries. not very impressed bill and sharon white

Good service but inventory management system needs work

The people are very helpful and nice.

The billing system is awful, we were over billed by three months. Our delivery date was missed totally with no phone calls, it ended up taking a week to have our Uboxes returned.

Probably the worst customer experience just because of organization reasons. The is no match between the available spots in the system to the actuall units. Needed an employee to go physically to go

I didn't visit the facility but the customer service was exceptional.

We have used this location several times picking up a Ubox that was transported from Ontario and both times the box was still bolted closed, luckily we had the tools to undue the bolts.

The staff went above and beyond to ensure my needs were met especially Nick and Donna thank you very much

Late equipment and misinformation caused one day delay and extra cost to us which u-haul refused to reimburse.

Actually, I didn't visit U-Haul facility in Calgary because I received my Ubox in my address. I'm satisfied with U-Haul support and the company helped me a lot in my move to the city.

The u-Box worked out for me. However the access locations on site for my U-box were not under covered. So if it rains or snows, it would not be a pleasant situation & harder to unload my items.

Need more staff and the lady that helped me took forever cuz she didnt know the software to well. So I would say more training on knowing there software.

U-HAUL on Meridian Rd Calgary always been a very good place for storage servicre, besides too many vehicles (U-Haul trucks) blocking access to indoor storage units !?!? Everything else is perfect

The queue was very long , waiting to be served but once my turn came, I was very happy with the service the young guy gave me, he gave me more time and was very helpful and courteous.

My experience with Uhaul was a series of mix-ups and miscommunications that left me vowing never to use the company again. I strongly suggest taking your business elsewhere.

Paul, who delivered my U-Boxes to my home, was friendly, efficient and helpful. A pleasure to work with him.

Everything was great the entire time i rented my storage space. I can't think of a single complaint. Thanks for everything.

the lady that helped me was very nice and friendly. the guys in the yard were helpful as well.

This location kept charging my card random amounts($1300+ In over charges). Took almost a week of me calling for someone to get back, claimed I would be refunded. Still waiting with a maxed out CC!

Donna bond at this location was very helpful in dealing with any and all issues. It was very nice to have been able to put a face to the name for once. Keep up the great work Donna

Wow, everyone I have dealt with at UHaul for this entire year 2018 has been shady. The managers at this location are useless cowards who hide upstairs from customers.

very poor customer service. no regard or value for the time of the person. the rep has no idea how to use the computer software system and i spent 2 hrs to just return the trailer and get my stuff in

We spent about 20mins when moved out of the storage unit trying to let the staff know. Then on our cc statement we have been billed an additional two months. Impossible to get staff on the phone!

Aurora, Ont office excellent. Calgary office seemed confused. It appears that your computer systems are poor & communication problematic. We were asked for our credit card information over 5 times.

Simple and easy

Atrocious experience. I had to spend 1/2 an hour waiting on an employee that was clearly not properly trained try to work through an archaic system, then ended up with the wrong locker.

The staff were super helpful and very nice but overworked and understaffed. They need more people there to run their business properly.

We had a mixed experience. Half of he people we worked with were excellent and half were very rude. One guy named Jordan did a stellar job both times we dealt with him and deserves to be recognized.

Waited in line for 60 minutes the first time, 30 minutes the second time. I was only 3rd in line. My Uhaul box couldn’t go to Edmonton forcing me to pay $340 extra renting a 15’ truck. Never use Uhaul

Thanks

They was very good Experience to me, I Quit my job because the company didn't pay me, so I was Having problems to Pay my storage, I talk to the Manager an he gives me the chance to pay it Slowly,

He was great! Helped me with everything and was quick also!

Thanks

This was the worst customer service experience I've ever had to deal with. I would never recommend this location or the Uboxes.

STAFF MEMBERS VERY GOOD AND FRIENDLY

system of calling in to the US is broken called October 21 to advise of the move out, Oct 25 autopayment went thru, called oct26, no response,emailed no response,went to store for resolution

Very helpful staff

None

Poor organization. Ubox not picked up, billed after it was picked up. People on phone call centre poor communication with location. 4th year of renting, every year has problems. Not returning again.

Disorganized rude , not friendly Same thing on return

Had to wat about 15 mins to be helped but that is only minor complaint

Very friendly and professional.

The uBox was not ready to be picked up when I arrived and I had to wait a hour for the staff to load it on a trailer for me. I had called ahead and was assured by the call center it would be ready.

Uhaul staff were more then helpful and really helped me when I was I need. I would definitely recommend uhaul to friends and family

I reserved a storage unit for Oct 11th. And when I went there the unit I wanted was not available. I'm really hoping I still don't get charge..

Uboxes were delivered 4 days late, after repeatedly lied to by staff that they were coming the very same day, when we were actually able to get ahold of staff. Literally wasted 20hrs of time waiting.

The place was a zoo, there were Uhaul vehicles everywhere blocking areas & people in, it was too busy & chaotic. I was not impressed with the storage facility

I have contact twice regarding my storage and have yet to get a call back regarding closing my rental, though I did get some emails about being in arears

wait too long to be serve, they move too slow when you have places and things to do.

The staff at this particular U-Haul they were unbelievably helpful and kind and caring about me and my journey. i Would very much recommend this one. I feel the staff are the best. Great workers.

I am still enjoying uhul customers benefit. Thanks!

Very helpful staff.

Very helpful and friendly.

This company is very disorganized and service is very poor. Will never use them again I would not recommend.

Not enough parking or access to storage units, needs redesign. Staff not able to direct with such a bad setup. Never an easy time getting to storage unit. no refund when out early. Wouldn’t use again.

very disapointed with this company, totally disrespectful and unsympathetic. dont return calls.

Called 24 hours in advance to have our ubox picked up. Arrived at our scheduled pick up time to then wait 45 minutes for someone to tell us it wasn’t ready and there was nothing they could do.

Storage was fine but the location was too busy and not staffed properly . Could be a better layout as there is not enough parking you have to park 3-4 blocks away to get to your storage unit

I also rented a truck to move and was completely shocked at the long wait ( 1 hr) in a line up to get it. It was understaffed for such a busyday! Check in online did not help the process!

Very congested yard. Other than that it worked perfectly.

I was almost satisfied with the service but after buying a lock and unpacking everything I was unable to lock my unit because of a faulty bent damaged slider that locks the door!!

I understand this is a Busy Facility but I had problems when I had originally booked my storage unit to come out, Then they threatend a lien of me There needs better organization and management involv

Very unorganized. I had reservation and confirmation and was told they didn't have the truck or the storage unit for my belongings that were already loaded. I had to go to another storage place.

Was very busy there when we arrived, the staff worked hard to accommodate everyone. The store closed at 5: pm but the staff stayed until all customers were taken care off.

The staff were very helpful

Thanks for everything.

This was the worst experience of all the rentals I have utilized. They didn't have either the truck or the storage unit the had been verified and confirmed. They had no excuse or reason.

Lost track of our pods when we arrived to another city they didnt know where they were. Multiple times when we arranged access to our box they were not ready. Took 5 days for them to pickup boxes.

Facility is very clean. Staff is very helpful. WE rented storage from them it is a little more than we wanted to pay as we are senior citizens.

The staff tending to the rental trucks & trailers always block access to the lockers docks & many many many times I had to park away from the dock & carry my goods a fair distance & couldn't get out !

reserved ground level easy access, was told the person didn't move out as planbed and had to LUGGGGG 26' worth of stuff to second floor with an elevator that wouldn't work. worst experience ever!

Great experience!

Outstanding service

All went well. No complaints but one suggestion on the car trailer I was towing behind the 26' uhaul moving truck. There are chains to help hold your vehicle down, straps would be much better.

I guess the thing is some of the staff that I first dealt with happen to be very well informed and friendly. But the following day the one lady was not to friendly. Kinda rude Infact

Facility overrun with trucks, trailers, etc. making it very hard to access the storage units. Loading zones at storage unit building usually occupied by rental trucks due to lack of parking. Headache!

TERRIBLE CUSTOMER SERVICE - they are terrible! customer is their last priority

N/A

not able to access facility even though I paid for 24 hr access. I had called the facility 5x only to deal with US.office in Arizona. Calls NEVER returned. No refund issued. no room to complain!

We would like to acknowledge Brent at thr Meridian Rd location for his special care and attention to our Uhaul needs. We had last minute issues but with his help we managed to get our rental and carr

My u-box was suppose to be ready for pick that I scheduled at a certain time but the trailer did not have a cover over one tire and it was not strapped down so we had to wait ~ 1hr for them.

U-haul, in general, couldn't give me any information with regards to where my u-boxes were in Canada once they left my pick-up location, but they did arrive on time and were quick to let me know.

Very unprofessional service there. I will not recommend this place to anyone I known.

Oddly enough, these questions don't apply to me this time. I didn't go to a U-Haul facility and I have no idea what the access hours were. Your service was excellent, everything handled on the phone.

We used the u-box's to move our son from Victoria to Calgary. Both delivery and pick up was so efficient. Service in both locations was excellent.

I don't have any issues with the storage facility but I have issues with booking help off the website and being charged in US dollar. I will not recommend to anyone to book off the website.

One bin was in front if the other door so I couldn't open it. Didn't fork lift it onto my drive way. So I had a VERY hard time getting the items out. A couple items collapsed onto of me because of thi

Every one of these employees were helpful in every way. Even helped me with 1 small item that was really heavy. This is huge as I am a woman with 2 herniated discs. Usually get BS I cant be responsibl

I appreciate all your help bless all the staff at UHAUL

You guys have really nailed it. Great service, great prices, great facility.

U Haul staff were friendly and helpful. And pro-active with any issues that arose. I would use the U Box again and again if needed. Having someone else drive was pivotal.

I don't know why you guys keep hounding me regarding the storage locker that we moved out of 6 months ago. I also don't understand why there Is an outstanding bill of 1500. Very poor service.

The shipment was supposed to be in Calgary May 26. When I arrived May 27 it was not there. Extremely annoying. UHaul did offer fair monetary compensation; therefore above average but not excellent.

Excellent as usual - thank you

Fantastic customer service. Was constantly impressed with all employees

our u box arrived safe and sound once again... thank you very much

Was difficult at times to access the unit as vehicles and trailers were parked around it.

hi

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Waited almost 3 hours for my ubox and trailer. there was apparently logistic issues they accidentally unloaded and misplaced my ubox. there was general chaos with all the people there.staff overworked

Very clean and new indoor storage. Friendly and helpful staff. Only complaint is that the overall layout makes for a congested loading ramp, but we were never completely prevented from gaining access