trudy is so helpful! george and edward, the managers, are very helpful and responsive, too. thanks much!

Improve in your customer service and stop being rude and disrespectful to the customer. Manger is great, he listen to my complaints and was helpful. Thank you

I lost thousands of dollars worth of items I stored in the Uhaul storage unit due to the neighboring unit illegally storing gasoline. It leaked all over my storage items and I am extremely disappointed and sad considering I am a college student who will have a hard time replacing most of it. Not to mention, I am in dental school and had to store some books and notes that were destroyed. The manager did not respond in a timely manner at all and I had to even send him another email since he never responded to my first one. I understand that he may have been busy, but after I sent my second email to him he responded that he was aware of the incident.. so why not reach out to me or respond if he was aware? I am hoping to get a full reimbursement back. When I went to move my stuff out at night (bc it’s supposed to be 24/7 access) I was saddened to see it wasn’t opened bc the elevator wasn’t working. I would’ve appreciated an email from the storage facility letting everyone know that so I didn’t have to drive all that way just to have it closed. When we went the following day and had to deal with the gasoline all over my stored items, it was unbearably hot and proved that this facility unit is in fact not climate controlled. Overall, terrible experience and I will not be recommending any of my college friends or family to store with Uhaul.

👍👍👍✌

I had my storage for 5+ years. It was always clean and I appreciated that. The staff was always friendly and provided great customer service. The only thing I would change is to have air conditioner in the facility. But because it’s an old building, the cost to install one would be astronomical. Anyway, thank you. My stuff was safe throughout the years.

The staff has a positive attitude.

Was great, everyone was very helpful. Thank you!!!

Customer service friendly and helpful.

Thank you for the security of my family and I belongings

Some of the workers are good and some of the other workers don’t have a right way of talking to people but I got my point across.

Excellent service

Price a little high

none

The staff members were very helpful and patient.

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Very good service

Great staff and people. Easy in and out. After hours drop off is great and very easy. Nice job.

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Very good that they did a good job actually work the manager was super thank you thank you you all for your courtesy

Very clean and organize place

Very dissatisfied with the service, had to move to a different unit with better customer service