Customer Reviews for U-Haul Moving & Storage of Port Morris

3,205 comentarios

780 E 138th St   Bronx, NY 10454
(Off Bruckner Blv)

(718) 993-0022

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie. - sáb.: 7 a. m. - 8 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(718) 993-0022

780 E 138th St
Bronx, NY 10454
(Off Bruckner Blv)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie. - sáb.: 7 a. m. - 8 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

You don't have to do anything there those people are wonderful I'm happy to go there every single time

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isidro R. 
Clasificación:
5.0

Wonderful staff fast, friendly and efficient.

Tangela Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

Excellent service!!!

Edward S. 
Clasificación:
5.0

Thank for everything God bless you always

Angel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andres A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eileen M. 
Clasificación:
5.0

Very clean and well stocked facility with helpful and friendly staff

Timothy L. 
Clasificación:
1.0

I was charged insurance that I never agreed to

Eric M. 
Clasificación:
5.0

Quick and efficient. Had not been to this location before. I will use this location again!

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciara V.  |  First Impressions 
Clasificación:
5.0

Staff couldn't have been any nicer or more helpful.

Michael T. 
Clasificación:
1.0

This location not only had me wait 30 minutes after making the reservation to get my truck. The manager or lady there had to make the reservation for me because it didn't work on my end. Now I find out I'm being charged 150 for missing or damage when there was absolutely nothing damaged or missing. On top of that, I wrote emails regarding my work sweater that was left in the truck and have gotten no response to my belongings. I need a refund, my belongings, and this place needs better management.

Javon L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHENIQUAA T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dion C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvin D. 
Clasificación:
2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

CURTISEARL W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Herman R. 
Clasificación:
4.0

The staff is very friendly and helpful, the prices are reasonable and the facility is very convenient.

Joshua W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua W. 
Clasificación:
5.0

N/C

Debora R. 
Clasificación:
5.0

Overall, my storage experience was superb. Even the restroom was immaculate and inviting, lol. Great staff! Great service! I will recommend this location to anyone and everyone I know looking for storage.

CHANCE S.  |  Overall Experience 
Clasificación:
5.0

Honestly, these guys are very respectful, resourceful, and helpful. Thanks for a wonderful and effective experience.

Chance S. 
Clasificación:
3.0

I wanted a one way rental and was given a price...when I went to pick up I was told it could only be done with a reservation and they had 2 but they were reserved. I was never told anything about a reservation when I inquired. Now I have to go to another location to pick up a truck.

Paula R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maximo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

Great facility.Always clean and staff was always nice and helpful. Great location as well, with ease of parking for loading and unloading.

chauncey t.  |  Overall Experience 
Clasificación:
5.0

Todo excelente muy amable el personal

JOSE V. 
Clasificación:
5.0

Porqué si uno entraga más de dos semanas antes del tiempo rentado, no le devuelven el dinero que queda a favor del cliente…??? En mi caso entregué el día 14 de septiembre y el pago próximo era el 4 de octubre…. Creo que me deberían de reponerme medio mes de renta…

luis j.  |  Overall Experience 
Clasificación:
1.0

Trailer came to me with a nail in tire , lights stopped working , axle bent , was promised this trailer at 3 different locations , last being changed the morning of having to drive 45 minutes out of my way delaying my trip

Joseph G. 
Clasificación:
4.0

Great customer service,

Nancy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brennan E. 
Clasificación:
5.0

No need to improve. The customer service was great. I went to the one one the grand concourse and the service was horrible. This is why I went to this location. Keep up the good work. ðŸ'ðŸ¾

Tasha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

June T. 
Clasificación:
3.0

The person checking in was not useful. Just told me to leave the key and I would get an email receipt. I want a record when I turn in my truck so he told me to do it on line. My overall experience is that Uhaul has a monopoly and does not care about the customer.

CRAIG C. 
Clasificación:
5.0

Friendly and approachable employees everybody was pleasant overall great experience renting from this location

Edward R. 
Clasificación:
1.0

Filthy truck, broken mirror and check engine light on. Nasty staff. Zero stars.

Charles J. 
Clasificación:
3.0

I shouldnt have to call to get a receipt. I should have gotten a receipt by now with the total cost of my rental when I dropped it off at night. Other than that good service.

Felix C. 
Clasificación:
2.0

Empyoeesbwere ruse and unhelpful. Nothing was clear and I don't felt like the they did a good job briefing me on the truck.

Chelsea M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Malik P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Benito C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
4.0

I would not recommend uhaul to anyone. My reservation was guaranteed in a location the night before around 4pm. We went to that location and there was no truck. We were told the reservation was canceled and no indication called to tell us that. They people at the Jersey city location we rude and not helpful. Just said it was cancelled. Then after waiting on hold had to drive from Jersey city to the Bronx with no accommodation.

Joseph R. 
Clasificación:
4.0

A little more information on which vehicle is yours to rent. Sent to a sea of vans to choose from. Advise on truck number locater n the future?

Caron C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kabongo N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charmaine Rose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILDRED C.  |  Overall Experience 
Clasificación:
5.0

The attendant was excellent. No attitude

Abdoul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danilo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harvey R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shetla J. 
Clasificación:
5.0

All went perfect

Denise C. 
Clasificación:
1.0

Uhaul screwed me over, had nothing available for me when I arrived, told me the only available vehicle was an hour away, then charged me double the original price citing gas, mileage, tolls, etc, and now refuses to refund me the difference. Never use uhaul, the reservation apparently isn't a guarantee, they'll just cancel it and not contact you.

Zachary S. 
Clasificación:
5.0

Show the customer to the vehicle. Customer service.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos M. 
Clasificación:
5.0

Amazing staff, had an issue withbmy reservation and was able to accommodate me! Great customer service! Thankyou George and the lady that helped me out on sunday!

Erika M. 
Clasificación:
5.0

Great experience and very good customer service.

Kent E. 
Clasificación:
5.0

El cliente no dejó un comentario.

XENIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bakare K. 
Clasificación:
3.0

I think if i already been here with a my license before the company should store it so they wouldn't be an issue .

Jose M. 
Clasificación:
3.0

Have the staff get off the phone with their friend who they were talking about their personal life with in great detail.

Marcy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver V. 
Clasificación:
5.0

Whatever you can do to make more efficiency your service will be welcome. Otherwise the best is already offered.

Babatounde M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco P. 
Clasificación:
5.0

Great first experience renting a U-haul! Please extend our thanks to the nice woman who checked us in! Will definitely be recommending to family and friends

Nita N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

Service was great. The only improvement would be to extend the hours of operation maybe opening a 6am.

Donald A. 
Clasificación:
1.0

Wasn't the location I picked.

HET A. 
Clasificación:
3.0

I handed over my keys at drop off, and the guy told me I'll get an email with my receipt and I was good to leave. I never got it, plus I got a missed call from the Uhaul location, so I called back and was on the phone for over an hour, between a being on hold and continuously getting redirected because nobody knew what was going on. Never resolved and never got my receipt.

CHERYL X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel R. 
Clasificación:
5.0

This facility do the impossible posible Thanks for your help Without you I wouldn't made it

Ramiro M. 
Clasificación:
5.0

Good job thanks for the help choosing the truck

Ramiro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phylicia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis J. 
Clasificación:
4.0

The gentleman to took the return info also provided bus and subway options to get back to where we were going.

RUFUS M. 
Clasificación:
5.0

Creo que en el personal necesitan mejorar, tube dificultades para comunicar porque mi inglés no es bueno, y había una persona que hablaba español y espero mucho para ayudarme pero no de buena manera, le exprese que debería ser más atentos con los clientes más cuando tiene difulcatades con el inglés y su respuesta no fue muy agradable, eso crítico el personal no fue muy agradable

Gabriel C. 
Clasificación:
2.0

Change the staff

Vili E. 
Clasificación:
4.0

I may have left my drivers license in the vehicle, and I'm boarding a flight tomorrow at 12:45am (have to leave the BX by 10am!) would love to get it back by then!

Ney P. 
Clasificación:
3.0

The lady who helped us was friendly and professional

Zoltan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnie R. 
Clasificación:
5.0

discount to Veterans,and loyal customer!

Edwin M. 
Clasificación:
1.0

Representative Cathy who I had spoken with in person was asked the question regarding the U-Haul in Haverstraw, NY. Unfortunately, she projected a disposition as if I annoyed her. Of course, the computer may not give one accurate information, I had to go out of my way and contacted Representative Rebecca at (718) 562-7418 who explained everything. Meanwhile, when I was speaking with her a gentleman behind the desk was trying to express his feedback. In the interim, I had Representative Rebecca on the speaker mode so she can communicate with her. Apparently, it appeared Representative Cathy was more interested discussing her party event with the other representative. Actually, if you view the footage on the camera you will see partial of this statement is valid. In conclusion, Representative Cathy needs to be re-trained and aware of her surroundings in customer service. Discussing personal issues while conducting business is not professional and staying focus until the transaction is complete with a "PLEASANT ATTITUDE" goes a long ways.

Glenn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix H. 
Clasificación:
5.0

Have trucks out and ready.

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon F. 
Clasificación:
1.0

Maitence the trucks

Tamara K. 
Clasificación:
5.0

I ordered a dolly but none was available. This was an inconvenience the day of the move. I wasn't charged for it, however, some other token acknowledging the inconvenience would have been appreciated.

John N. 
Clasificación:
4.0

Location is fine. Quick and easy pick up. However, when I reserved the truck online, I had received a $30 discount for using an alternate drop off point. When it came time to pay, I ended up paying full price. Not happy about this at all.

Luis G. 
Clasificación:
5.0

It was a great day good all around service

George J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayden T.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

CHANCE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zina S.  |  Overall Experience 
Clasificación:
5.0

Dee and George are amazingly knowledgeable helpful they both deserve raises

chanine s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra A.  |  First Impressions 
Clasificación:
5.0

I had my storage room at this facility for 16 years. I'm glad I chose this location. Always clean and the staff was ALWAYS helpful and pleasant!

CATHERINE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dayvon b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D.  |  First Impressions 
Clasificación:
5.0

Needed storage unit when COVID hit and I had to take my kid out of Columbia March of 2020. The staff was helpful in chortle right size storage unit and the building and unit easy to access.

Tracey D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edilberto O.  |  Overall Experience 
Clasificación:
3.0

It is possibly my fault as I am used to a quicker moving service and my better option was likely to "move in online" and not have to deal with the counter sign up and its lack of efficiency.

Angelo D.  |  First Impressions 
Clasificación:
5.0

la senorita que me atendio fue amable conmigo

Elba C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

Was great, everyone was very helpful. Thank you!!!

Stephanie L.  |  First Impressions 
Clasificación:
3.0

Price a little high

Tyrone B.  |  First Impressions 
Clasificación:
5.0

The staff members were very helpful and patient.

Tammy M.  |  First Impressions 
Clasificación:
5.0

This "Excellent" rating also applies to the U-Haul Storage Facility located at 780 East 138th Street, Bronx, NY. They do need to smooth the 4th floor, especially down the aisle of my Unit #4305.

Kyle N.  |  First Impressions 
Clasificación:
5.0

Very accommodating. Saw that I had a problem, and stepped in to help. Clean organized environment, and customer conscious staff. I would recommend at my church, and workplace.

Annette R.  |  First Impressions 
Clasificación:
5.0

Very clean and organize place

CARLTON L.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Graciela S.  |  First Impressions 
Clasificación:
5.0

None at this time

Kirk M.  |  First Impressions 
Clasificación:
1.0

Horrible never again

Julady C.  |  First Impressions 
Clasificación:
5.0

Bueno

anthony t. | Reservación
No se han enviado comentarios para esta ubicación.

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