Customer Reviews for U-Haul Moving & Storage of Port Morris

4,149 reviews

780 E 138th St   Bronx, NY 10454
(Off Bruckner Blv)

(718) 993-0022

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri-Sat: 7 am–8 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 993-0022

780 E 138th St
Bronx, NY 10454
(Off Bruckner Blv)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri-Sat: 7 am–8 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My favorite team ❤️

Jazlin C 
Rating:
4.0

This is my third year. No more to say.

GREGORY A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY P 
Rating:
4.0

Customer did not leave a comment.

Raymond R 
Rating:
4.0

So hot so hot so hot.. might not be there too long very uncomfortable

victor t  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSEORLANDO V 
Rating:
3.0

Customer did not leave a comment.

maurice b 
Rating:
5.0

Customer did not leave a comment.

Emmanuel E 
Rating:
4.0

Customer did not leave a comment.

alejandrina v 
Rating:
5.0

Customer did not leave a comment.

HO S 
Rating:
4.0

Get more vans. But the overall it was nice to be able to meet some nice people at this location

Grindl B 
Rating:
5.0

Customer service was great .

Dante S 
Rating:
5.0

The staff at Port Morris was professional and extremely helpful! They were also very friendly. I highly recommend them for trucks and storage!

William K  |  Overall Experience 
Rating:
4.0

Yes Ms Cathy treated us very nice and she let us know what was what and how everything worked I appreciate her.

yvonne H 
Rating:
5.0

Customer did not leave a comment.

Xavier C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lennard C 
Rating:
5.0

Gas tank gauge not working I put extra gas in so mad at that part 15$ extra

ROBIN R 
Rating:
5.0

Thank you so much

Katie M 
Rating:
4.0

Customer did not leave a comment.

SAEED M 
Rating:
5.0

Evriting is ok

Miguel C 
Rating:
5.0

Customer did not leave a comment.

Emmanuel H 
Rating:
5.0

Educate customers especially first timers when they bring the equipment back what to do . Especially dropping keys.

Mohammed A 
Rating:
5.0

Customer did not leave a comment.

Eric S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria M 
Rating:
5.0

Customer did not leave a comment.

ABDULWAHED H 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL H 
Rating:
5.0

As I can see everything was excellent.

shanta d 
Rating:
5.0

It’s was a smooth transaction so I had nothing to add Thank U

Ruth H 
Rating:
5.0

George is the manager from this location 138 st Bronx he his staff are great always there to help me

FRANCISCO R 
Rating:
5.0

Every single person at this location goes above and beyond. Hazel, Kathlin, and Tyrone are a few names I got, but the truth is that everyone was friendly, helpful, and professional. I wish all U-Haul locations had such an amazing team. That being said, U-Haul really screwed me over as a company. 1. No one properly notified me of the location change for my UBox to Riverdale. If port Morris isn’t a UBox option, then don’t offer it through the reservation system! 2. Because of (1), I lost 2.5 hours getting to Riverdale from Port Morris - I only had a single day to move. 3. When I got to Riverdale, the absolute incompetence of the workers here led them to REJECT my foreign drivers license. According to them, I needed the International Driver Permit (IDP). The law in NY states that people can drive with their foreign licenses and that an IDP (essentially a glorified translation) isn’t necessary. Enterprise, Avis, and Budget don’t ask for it, AND NEITHER DOES U-HAUL AT OTHER LOCATIONS. This means I was essentially discriminated on grounds of my origin and I will explore a lawsuit accordingly. 4. Because of (3), I was forced to go back to Port Morris, on the hottest day in NYC, to get a truck. I finally got it there with ZERO issues at 2:45pm. Almost FIVE hours later. 5. I was left with a single hour to load up an entire cargo van and then get to Riverdale before they closed for the day (Sunday). I couldn’t load everything, so my moving costs DOUBLED. I didn’t have a place to park the cargo van overnight and had to return it, come back the next day, and get another to finish up loading in a Monday. Thankfully I had the flexibility, but what if I didn’t? 6. One of the workers who rejected my drivers license received me to get my reserved UBox. She DIDN’T CARE AT ALL when I mentioned I got the cargo van at Port Morris with no issues. Every single person at Riverdale, except the one who showed me the Ubox location, was disengaged, unfriendly, full of attitude, and far from helpful. So yeah, Port Morris is the location where you want to go if U-Haul is doing their best to screw you over. Riverdale is a shit show.

Gabriel C 
Rating:
5.0

Customer did not leave a comment.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Norberto M 
Rating:
3.0

Customer service good; the van we had was very clean. Negative was the bathroom was out of order for customers.

NINETTE H 
Rating:
2.0

Customer did not leave a comment.

Tanisha H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDIDO J 
Rating:
4.0

Customer did not leave a comment.

james c  |  First Impressions 
Rating:
5.0

Keep up the good work

James K 
Rating:
5.0

Customer did not leave a comment.

CHEILA K 
Rating:
5.0

Great service and clean equipment!

Orlando L 
Rating:
5.0

Customer did not leave a comment.

ALBERTOJUAN J 
Rating:
5.0

Coutious CSR, made my rental easy... Great price and location to get to.

Isidro I 
Rating:
1.0

The workers at the above address were not very professional. While they were supposed to hook everything up for me, the workers appeared to be preoccupied and did not help very much. All the time I was driving , I was always afraid something would fall off. Please retrain your workers to be professional and put customers first

STEPHANIE D 
Rating:
5.0

Excellent people.

FRANCISCO R 
Rating:
5.0

Customer did not leave a comment.

ARAMIS C 
Rating:
5.0

Customer did not leave a comment.

Cheila R 
Rating:
3.0

Customer did not leave a comment.

michael w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAJAIRA M 
Rating:
4.0

Estubiese Bueno que uno pudiera entregar la ban en cualquier establesimiento que tenga uhaul

Freddy D 
Rating:
5.0

Gracias por su atención

ANGEL E 
Rating:
5.0

Great stack they have there.

FRANCISCO R 
Rating:
5.0

Customer did not leave a comment.

Weslyn M 
Rating:
5.0

Very good

Anibal Y 
Rating:
5.0

Customer did not leave a comment.

ANGELOL S 
Rating:
5.0

Customer did not leave a comment.

Sandra B  |  Overall Experience 
Rating:
5.0

Excelente servicio. El personal es muy amable

wilton p 
Rating:
5.0

Customer did not leave a comment.

Sarah S 
Rating:
4.0

Customer did not leave a comment.

Jamal T 
Rating:
5.0

Thank you

Rolando S 
Rating:
5.0

So easy to drop off. really good service.

Kevin C 
Rating:
4.0

Needs more equipment for moving.

ADRIAN B 
Rating:
5.0

Customer did not leave a comment.

Murat S 
Rating:
5.0

Pretty much nothing. The place is working 100% fabulous. And I see really no improvements to make got great people that worked there and great customer service.

Ivan C 
Rating:
5.0

Great location with awesome people

Alberto D 
Rating:
5.0

You need to work picking up the phone. Son time peopled like to speak we someone live

JOSE V 
Rating:
4.0

Customer did not leave a comment.

ISMAEL G 
Rating:
5.0

My favorite U-Haul facility. You guys always do a great job! Thanks.

Edwin P 
Rating:
1.0

Customer did not leave a comment.

Dion W 
Rating:
5.0

Customer did not leave a comment.

SANDRA B 
Rating:
5.0

Customer did not leave a comment.

YORALSYJ C 
Rating:
5.0

Very good service thanks

RICARDO H 
Rating:
5.0

Customer did not leave a comment.

Omar S 
Rating:
5.0

The staff made the rental easy and fast. The rate was reasonable for a few hours. Thank you.

Leslie L 
Rating:
5.0

Customer did not leave a comment.

Edwy R 
Rating:
5.0

The U haul was the cleanest we rented!

Jonathan S 
Rating:
5.0

Customer did not leave a comment.

Paul W 
Rating:
5.0

Customer did not leave a comment.

Evelin R 
Rating:
5.0

Customer did not leave a comment.

Susan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Albert V 
Rating:
5.0

Customer did not leave a comment.

JOSEORLANDO V 
Rating:
5.0

Customer did not leave a comment.

DANIEL O 
Rating:
5.0

Customer did not leave a comment.

Rashele R 
Rating:
5.0

Great staff and thankful for the operating hours since I could only come after 6pm.

Tariku S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele G 
Rating:
5.0

Customer did not leave a comment.

Esmeralda H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hilda A 
Rating:
5.0

Customer service was great. I was in and out in no time. The staff was nice and knowledgable.

Cornelius S 
Rating:
4.0

Customer did not leave a comment.

Antonio J 
Rating:
2.0

Check all electrical before you rent out a unit

JENDELSON F 
Rating:
5.0

Customer did not leave a comment.

RICARDO R 
Rating:
5.0

Tires indicate low.. not sure what side

RAMON C 
Rating:
4.0

thanks

John B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEORLANDO V 
Rating:
5.0

Customer did not leave a comment.

JOSEORLANDO V 
Rating:
5.0

Customer did not leave a comment.

Len F 
Rating:
5.0

Customer did not leave a comment.

Amhed J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Albert R 
Rating:
5.0

Customer did not leave a comment.

Lizette S 
Rating:
5.0

Excellent service 👏

ANGEL G 
Rating:
5.0

Customer did not leave a comment.

Osarumwense P 
Rating:
5.0

They start my paper work as soon as I walk in the door.

Joe C 
Rating:
5.0

Entirely satisfied. Staff polite and helpful

Orville B 
Rating:
5.0

Nothing you guys are the best to make business with you and the best workers 😉 it was my pleasure renting from you guys

Carlos M 
Rating:
5.0

Very profesional

Miguel C 
Rating:
2.0

Customer did not leave a comment.

Juliahni F  |  Overall Experience 
Rating:
4.0

Ensure customer receives receipt of documentation. I was unaware of the fuel usage due to not receiving it via email. I tried to call the store and received no answer.

Tanisha R 
Rating:
4.0

The website should be improved when I went to return the U-Haul it gave me some problem's

Steven A 
Rating:
5.0

Keep providing excellent customer service. Thank you!

Dorian A 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

Customer did not leave a comment.

Moises S 
Rating:
5.0

Everything good. No complaints at all.

HOWARD G 
Rating:
5.0

Very helpful all the team!

Guillermo C 
Rating:
5.0

Muy buenas atenciones específicamente las de habla hispana muy buena atención al cliente los felicito

ANGEL E 
Rating:
5.0

Customer did not leave a comment.

Jerome P 
Rating:
5.0

It was a great experience, the staff was very helpful, helped me with all my questions and concerns…Definitely worth recommending

STEPHEN G 
Rating:
5.0

Customer did not leave a comment.

Julio U  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MARIA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria G  |  Online Move In 
Rating:
4.0

The facility is great. Well-lit, safe, convenient and affordable. The staff was always friendly and informative. Only this is that my unit had rats, and roaches and a lot of dust because the unit ceilings were open and not sealed. My items such as my bed, mattresses, dining table set and clothing were ruined and had to be discarded. So I basically paid for storage for nothing because I had to throw everything out.

Sandra C  |  Overall Experience 
Rating:
5.0

The staff were very attentive and helpful

Liya M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julio H  |  First Impressions 
Rating:
3.0

There is water leaks everywhere in the building the sixth floor is soaking wet, a customer was complaining about leaks on the fifth floor and I saw many tags on the sixth floor that said the unit has a water leak. Repairs need to be done to this facility.

Elijah O  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Victor S  |  Overall Experience 
Rating:
5.0

Very pleased with overall experience. Staff were knowledgeable polite and courteous. A+

JAIME C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hansraj L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Victor S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sharon R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duncan L  |  Overall Experience 
Rating:
4.0

Left my handtruck there and reported it as lost and found but other than that, great service.

REBEKAH G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yasmin J  |  Overall Experience 
Rating:
5.0

Excellent service, both rental and storage.

ROBERT S  |  Overall Experience 
Rating:
5.0

The move in process is very simple when booking online. However I picked this storage because I was offered a month free if I decided to also rent a uhaul moving truck as well. I called uhaul to confirm this and I was told because I moved within the same borough I did not qualify for the free month. Why was I able to pick this option online if that isn’t the case. Besides this inconvenience my moving experience was with uhaul was a decent.

Erica D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S  |  Online Move In 
Rating:
4.0

Thank you for your service.

Jorge C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danny R  |  Overall Experience 
Rating:
1.0

Horrible , dirty disgusting place.

martha k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANCE S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monica B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica P  |  Overall Experience 
Rating:
3.0

The location was out of the way No grace period given for payment, im a senior who's check day is on the 3rdbof the mo I asked bto be given until then for payment I was charged a $15 late fee every single month. This unfair practice to seniors is not to be ignored. I tryed to resolved this to No avail.

Irene S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie A  |  Overall Experience 
Rating:
2.0

I am so disappointed. I moved from a well maintained absolutely clean facility to U-Haul where my unit is deteriorating. I have peeling paint. I have what seems like what was a window (I can’t. I get so angry just thinking about what my unit looks like). There is no handle on my unit to pull up the gate. I have to use my hands on the ridges of the gate. I want to cry. I’m going speak to the manager and advise him/her about this unpleasant experience.

ANTONIO B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shateia B  |  Online Move In 
Rating:
2.0

They make you pay to many extra fees instead of working with you …

Kayla B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTICE A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denera M  |  Online Move In 
Rating:
3.0

Too much mice and rat droppings /urine all over my belongings also as a customer for over 10 years I should not have to pay to discard of anything in your facility /garbage you need to do better in that area.

DARRYL L  |  Overall Experience 
Rating:
5.0

This facility was very convenient, and the staff was helpful and courteous.

Rolando O  |  Overall Experience 
Rating:
5.0

Good service

Lansana S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

adonica g  |  Overall Experience 
Rating:
5.0

Only problem I have is the fee just went up again And now it 30 dollars more Datren DeVoe

Darren D  |  First Impressions 
Rating:
5.0

Great experience

Rolando O  |  First Impressions 
Rating:
5.0

So sad to leave Uhaul which is so popular that bigger units are all taken. We've been together for decades that helped my whole family's need - children come and go before/after school, overseas' assignment, marriages, etc... Part of our lives. Thank you for wonderful staff who have been so helpful and reasonable all these years. Heidi Pang

HEIDI P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiana Y  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Evelyn R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jaynell w  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

MAX M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adayns A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chante O  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeannette V  |  Online Move In 
Rating:
5.0

Very Friendly environment .

Rudy M  |  Online Move In 
Rating:
4.0

Need better pest control

mariella h  |  Overall Experience 
Rating:
4.0

Need better pest control

Mariella H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAMON S  |  Overall Experience 
Rating:
5.0

George was always great. Always available for any questions or concern. Kathy was always friendly and approachable. It was a pleasure to work with them.

Mildred S  |  Overall Experience 
Rating:
1.0

I'm not happy at all with you guys!!!!!! Actually I'm talking to a lawyer. This is Michael's wife again!! You guys sold our unit for 5 freaking dollars after I made payment plans with you guys!!! I even have it in black and white!!!!

MICHAEL J  |  Overall Experience 
Rating:
2.0

After making my reservation with the call center to rent a box truck from Grand Concourse I was offered a storage unit with the first month free at the 138th street location. Upon arrival the clerk cancelled my reservation and told me it’s not free for the first month. I advised her this is what I was offered from the call center and when I clicked on the link that I received in a text it said the price was $244 and $0 due upon move in. I asked her why my reservation was cancelled and she could not provide me with a response. The manager then said he couldn’t find my reservation even though I provided him the reservation number and I was forced to pay full price for a unit. I am very disappointed with the way this situation was handled and the games that were played. The only reason I came to this location which is out of my way is because I was receiving one month free. I tried calling the call center last night and after 38 minutes on hold I finally hung up. I would like some sort of concession for my troubles. Not only am I at a location out of the way for me, but I was also forced to pay for a unit that I would have gotten at a different location and possibly different company that offers first month free.

Venus M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosie A  |  Online Move In 
Rating:
5.0

Good experince

dennis r  |  Overall Experience 
Rating:
5.0

Thank you for saving our belongings after a family tragedy.

Bernice S  |  Overall Experience 
Rating:
3.0

Cuando llame anoche al numero que esta el elevador para cualquier problema la persona que atendio el despues de 10 llamada , estaba durmiendo cuando xontesto el telefono fue descorte sin ningun tipo de profesionalismo y muy mal educado.

Angelo G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jessica L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya S  |  Online Move In 
Rating:
5.0

Staff was very helpful and friendly.

Susan A  |  First Impressions 
Rating:
5.0

Sin comentarios excelente

Greyber P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinia G  |  Online Move In 
Rating:
5.0

Keep up the amazing customer service

Tammy M  |  Online Move In 
Rating:
5.0

Fué muy buena

Josefina F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHANTEL C  |  Overall Experience 
Rating:
5.0

So far no problem

Carmen P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus C  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Francisco A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALLYSON K  |  Online Move In 
Rating:
5.0

Amazing staff, very friendly and helpful every time I was there!

Brandon W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ashley W  |  Overall Experience 
Rating:
5.0

We arrived shortly after closing and a gentleman was still there who was so helpful showing us where our unit was and where to leave the truck. A great experience. Thank you!

DANIELLE M  |  Online Move In 
Rating:
5.0

She was a great help

Raymond A  |  First Impressions 
Rating:
5.0

Everything in this U-Haul Location is beautiful 🤩 nice and clean

Carlos H  |  First Impressions 
Rating:
5.0

Tyrell and Edwin they went above and beyond to helping me making my move in easy I give them 1000⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙏🏻

Carlos H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M  |  Overall Experience 
Rating:
5.0

I'm so happy

Jonas P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMARJ A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason R  |  Overall Experience 
Rating:
4.0

I had the service for 2 years and everything went well and my belongings were always secured.

Geymy O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darroold S  |  Overall Experience 
Rating:
5.0

Staff is very friendly. Excellent hours. Felt my things were very secure. Enough parking whenever I will go and check my storage.

Lexa R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kizzie H  |  Overall Experience 
Rating:
5.0

I think this facility is a very good facility clean must’ve been in there for seven years and when I pulled the dog you would’ve never known that I’ve been in there for seven years no bugs no webs still the same as I put it in thank you U-Haul for keeping myself safe safe

VIVIAN G  |  Overall Experience 
Rating:
5.0

Thank of every staff professionalism and Clean storage in the overall, and easy ways of Moving in and out of the storage room!

Migdalia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Geymy O  |  First Impressions 
Rating:
5.0

Was great experience

Irma A  |  Overall Experience 
Rating:
5.0

Luis was great. Very helpful and friendly

MILDRED S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Duane D  |  Overall Experience 
Rating:
5.0

Easy access, great service.

Juan M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciara V  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHENIQUAA T  |  First Impressions 
Rating:
2.0

I visited this site a day prior to my move in to verify the size I wanted was available at the online price quoted. Everything there checked. After driving 4.5 hours with my loaded truck however, the day I need to move in I open my storage unit to find a gigantic concrete Pilar inside which means the square footage I would be paying isn't what I'm getting!! I was speaking with a lady at the desk about the matter and interrupted by a rude guy who cleans the trucks that said "you'll have to take that up with uhaul"...the fact that the unit was a total misrepresentation of what I was sold meant nothing to either of the representatives inside the store which I find absurd as I find it hard to believe that NOONE there INCLUDING THE RUDE CLEANING GUY knew about my unit as well as any other units that are sold qith concrete obstructions inside!! This matter I hope Upper management will correct at this location and urge them to treat uhauls potential customers with a bit more respect and provide better customer service as all this could have been avoided. I'm now paying for this room and one additional until I find another storage location that opens up with the total square footage that I need!!!

CURTISEARL W  |  First Impressions 
Rating: