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Hing l. | Overall ExperienceSelf Storage Units in Flushing, NY, 11354
U-Haul Moving & Storage of Flushing
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U-Haul Moving & Storage of Port Morris
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Storage Customer Reviews
- 4.0 Average Customer Rating
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11pm access for travelers would br welcomed! thanks
Melinda P. | Overall ExperienceCuando uno no habla inglés deberían de tener un poco más de paciencia con los clientes Pero si recomendara a mis amigos
Mauro M. | First ImpressionsLeave after 27 years but staff treat us not fairly .
Yogesh J. | Overall ExperienceVery Clean and we got to donate some clothes. If ever we needed a storage again, will definitely come back to this one.
SAMUEL J. | Overall ExperienceThe staff does not communicate with each other!! I was almost dead in the hospital and I told the staff at the location and they could care less and only wanted payment! My things where auction off and there was many items that had sentimental value that are gone! I will never use U-Haul or refer anybody ever to your establishment!
JESSICAA B. | Overall ExperienceBeen using the storage facilities for about 15 yrs (2 different accounts) and in the beginning everything was okay... just okay. There were no storage facilities with 24 hr access in the area, so didn't have much choice. Prices, availability, cleanliness, and service was not all that bad. Was even offered a free month when a year was paid upfront. As time went by, prices were jacked up, started getting dirty from people leaving garbage all over or wait a good 30 - 45 mins standing in line just to get some help because online service wasn't available back then (and sometimes even to this day). Once the online service was available, the horror story began. Don't know who made it, but it was a shitshow. Couldn't use it without getting a migraine or constantly going down. Even up until today looks like a website that was made by a 80 year old person who just started using the internet. Hope they hire a second grader who can definitely make it better in 2024. Installed sliding doors that were shutoff or inoperable most of the time. Should've made it accessible to people with their cards or at least make the manual door wider for people that access at 2 or 3 in the morning to avoid the rush. And speaking of rushes, the traffic on the weekends to get to the storage facilities was a nightmare! The street traffic, is something that can't be controlled but during the day, there are so many soliciting "illegal aliens" that don't even speak English trying to look for work or sneak into the bathroom especially when it rains, snows, or the weather gets bad, they go stand inside the facilities where they don't belong! Even took pictures of some of them, and had to threaten to call police before finally leaving me alone. Recently, even during the day, there is no parking available for the storage unit owners because of the "genius" employees that park the UHAUL vehicles in our spots or the "mentally handicapped" people that leave their cars thinking it's all day free parking! And as for the nighttime, that's a whole other story. On top of the sliding door situation, sometimes the elevator was inoperable, someone sleeping in the bathroom, and it also seemed like some people were living in their storage units! Got dirtier and started to smell! After the so-called climate controlled atmosphere was placed in, this got worse. Also, on the weekends, almost definitely, we could barely get into the driveway because of the "idiots" that drop-off the vehicles so amazingly! Had to come back the next day soooo many times! ENOUGH IS ENOUGH! If I could request a refund everytime I was inconvenienced, UHAUL will probably pay me to use their storage. It is highly recommended NOT to rent the storage units unless you REALLY are a glutton for pain and REALLY have money or time to waste. But again, it's not like we have a choice around this area. If you must... GOOD LUCK!
Zenas T. | Overall ExperienceI not only enjoyed the storage ability but rental of your Uhaul trucks and vans...
JACQUELINE P. | Overall ExperienceThank you for having the space for me to store some stuff temporarily. It was tremendously helpful. As a new customer with no experience and not big on technology, your staff were very helpful. Grateful.
doreen h. | Overall ExperienceGreat location. Very busy and the computer system was down, causing a return trip to close out my bill. Otherwise a good experience all around. Thanks!
Chris S. | Overall ExperiencePeople who working for uhaul was very nice and very helpful. Especially, store manager was very nice and very helpful. Thank you very much !!!
Ji Hye H. | Overall Experience