Comentarios de los clientes para U-Haul Moving & Storage of Flushing

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Flushing

Clasificación general:

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James S.
Clasificación:

Great service

omar L.
Clasificación:

El cliente no dejó un comentario.

diane S.
Clasificación:

El cliente no dejó un comentario.

Chong Hui C.
Clasificación:

El cliente no dejó un comentario.

JOSEL C.
Clasificación:

Everything was fine just neet to put more people to attending and avoid long lines

Jacek J.
Clasificación:

Behind counter service was not professional, out side service was very costumer oriented and professional.

WILLIAMG S.
Clasificación:

long wait to pick up truck. Only 1 counter person. 6 people on line.

RODNEYSCOTT J.
Clasificación:

I waited for over 2 hours. Had 2 reservations that were canceled. It was a terrible mess of an experience. would not recommend store.

Carlos G.
Clasificación:

El cliente no dejó un comentario.

WIMPEREDISON B.
Clasificación:

El cliente no dejó un comentario.

Armando T.
Clasificación:

Front Desk services is bad

STEVENJOHN C.
Clasificación:

Everything was fine I have no comments

Patrick B.
Clasificación:

Everything was ok to me

Lhundup S.
Clasificación:

El cliente no dejó un comentario.

BERNIS D.
Clasificación:

El cliente no dejó un comentario.

degao X.
Clasificación:

El cliente no dejó un comentario.

Fengdong L.
Clasificación:

El cliente no dejó un comentario.

PHI TINH L.
Clasificación:

The customer service is worse specially the female worker. The males is fine and willing to assist but other female is really in a bad mood and couldn't be a little manner . The return service guy is excellent great and nice

Josue R.
Clasificación:

Nothing, I was very satisfied.

Min C.
Clasificación:

Every time over charges

Steven K.
Clasificación:

Everything was very smooth and the staff were extremely friendly and courteous.

SYLVIADEL CARMEN V.
Clasificación:

El cliente no dejó un comentario.

tashi T.
Clasificación:

El cliente no dejó un comentario.

Vivian F.
Clasificación:

I love the ability to conduct pickup and return online. Facility is clean and staff are very helpful.

Shlomo K.
Clasificación:

El cliente no dejó un comentario.

jonathan C.
Clasificación:

I was charged more then the miles I used it for. They didn't even check how many miles I used that's how I know and the worker had to ask me how many miles but to my understanding they suppose to check not just charge my card what ever they feel like.The van was also dirty and looked unkept.

STEVEN B.
Clasificación:

El cliente no dejó un comentario.

Henry H.
Clasificación:

El cliente no dejó un comentario.

zhirui W.
Clasificación:

I made reservation and get confirmed call from Uhaul representative of a 15' truck to pick up @10am on 10/17. But while I arrived there they told me that there's only cargo can was available for me to use if I want. I had to changed to that otherwise I can't do nothing that day. In the end I only moved half of my stuff. That's a worst experience!

JOSE T.
Clasificación:

I usually do not rent trucks, I rented a truck for two days but I did not know I could not park on residential streets. The person at the counter FAILED to inform me that I could NOT park on a residential street. I received a ticket for 65 dollars. Customers should've been informed about parking restrictions

Joseph S. | Overall Experience |
Clasificación:

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

keisha C.
Clasificación:

The wait on line was to long the employees are going there job but I was on line for more than 20 mins

Felix M.
Clasificación:

El cliente no dejó un comentario.

Julio O.
Clasificación:

El cliente no dejó un comentario.

Roberto L.
Clasificación:

I did the check in online at it was so cool... Was the first time for me so I was little confused and the young lady at the counter she was very nice and helped me through the process!! When they ask you the second phone number, make sure that is real.. because they will call the person to cofirm. .if not confirmed they will not be able to give you the rental van or truck.. Definitely I had a nice experience

david F.
Clasificación:

El cliente no dejó un comentario.

JEREMIA G. | Overall Experience |
Clasificación:

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

Padam T.
Clasificación:

Really frustrating!!They made a mistake giving my Truck to someone else but never felt guilty of it. Waited for completely 7 hours until the truck dropped off. I call the customer service and they kept on transferring for the entire day and asked to come for next day, Horrible! They are totally unprofessional! Never checked the gas and asked me next day. The truck was 1/4 on the gas and I did the same but they changed me full again. I never suggest my friends n family this location! Never. Totally worst experience of my life 😚😚 I had to pay extra $600 to my labors for the time they made me to wait.

Pedro R.
Clasificación:

Location employees are astonishing

PAULL K.
Clasificación:

i had a blpwout and waited 4 1/2 hours for service to come and change a tire??? this is actually the worst service i ever had in my life!!!!!

Dollie M.
Clasificación:

El cliente no dejó un comentario.

KEVIN Z.
Clasificación:

El cliente no dejó un comentario.

Jose S.
Clasificación:

The customer agent that made my contract was very professional and knowledgeable The service agent that hooked the trailer to my car was very professional knowledgeable and very helpful explaining the equipment to me it was a very very good experience was the third time I rented a trailer for a motorcycle I had no problems whatsoever thank you very much Jose Soto.

Karen L.
Clasificación:

Please make it more clear that in order to take out a rental vehicle, a reference number needs to be available to pick up the phone. This should have been stated when I was making the reservation, not when I was going through the check-in process. Also the woman at the counter at this location was pretty rude. The woman who called to help me was very helpful though.

CARLOS B. | Overall Experience |
Clasificación:

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

michael P.
Clasificación:

Both ratchets on the Auto Transport failed to remain locked resulting in the straps coming loose. Long wait times at the counter. You should have kiosks so people can choose their equipment and check inventory prior to getting to the desk, like at an airport. Ianna and Eddie are very nice. There was a woman who served me a few weeks ago who was very rude.

Robert A.
Clasificación:

El cliente no dejó un comentario.

Deni B.
Clasificación:

I waited in line for an hour to get my truck. Another customer needed a big truck that wasn't available. So I was asked at first do I really need my 15ft truck to which I said yes. The clerk went to speak to a manager and said my truck “wasnt available” which was sitting in the parking lot so I was stuck with a 10 ft truck which made me do 2 trips and I wasn't even able to be compensated for the miles which should have been 1 trip. They think I dont realize the other gentlemen was given my truck which was in the parking lot. Not a good experience. My mileage should be cut in half and refunded because it should have been 1 trip as planned.

Esther S.
Clasificación:

lower the per mile cost for local jobs.........$1.99/mile is a bit much. thank you.

Tino S.
Clasificación:

Thank you, Uhaul

mark B.
Clasificación:

Truck 154,000 miles piece of junk

Robert F.
Clasificación:

El cliente no dejó un comentario.

SAMUELA F.
Clasificación:

For my experience everything was great 👍 I didn't have no complaints it was fast n easy didn't know about uhaul but now I'll recommend it to anyone

Edgardo M.
Clasificación:

Great experience overall

jin C.
Clasificación:

El cliente no dejó un comentario.

Gustavo R.
Clasificación:

The lady who provided me the service had a bad attitude she shouldn't be working in customer service had no patience was very rude and arrogant I will be getting her name and reporting her and the guy at drop off was trying to over charge me I believe they did I should've took pictures of the miles even though I kept track of them they put like 20 extra miles on my bill horrible I will never use uhaul again or recommend it to anyone I know

FA N.
Clasificación:

El cliente no dejó un comentario.

Badr H.
Clasificación:

El cliente no dejó un comentario.

Jesse H.
Clasificación:

Counter guy is very poor service and bad attitude

Billy C.
Clasificación:

El cliente no dejó un comentario.

Zhengrong C.
Clasificación:

El cliente no dejó un comentario.

Peter V.
Clasificación:

El cliente no dejó un comentario.

tabraiz K.
Clasificación:

El cliente no dejó un comentario.

Grant G.
Clasificación:

The location that was scheduled to pick up my uhual changed last minute extremely disappointed with this and it set back the entire move

YAFEI L.
Clasificación:

El cliente no dejó un comentario.

Thomas S.
Clasificación:

Not Requiring 3 Forms of Contact I order to rent . I had to provide 3 Phone numbers plus E mail .

Mark S.
Clasificación:

El cliente no dejó un comentario.

DERRICK L.
Clasificación:

El cliente no dejó un comentario.

Eugene N.
Clasificación:

The mobile check-in process is slow and cumbersome. Additionally, you will still have in-person contact with folks. I recommend just going through the normal check-in process to save time

SHAZAMM I.
Clasificación:

El cliente no dejó un comentario.

Edgar B.
Clasificación:

The personnel I saw at that location was absolutely great every kind knowledgeable about all the information it was a female there and I appreciate all that she did

Tenzin R.
Clasificación:

El cliente no dejó un comentario.

wilson S.
Clasificación:

customer service is bad the teller looks and talk to me like he was mad at what he was does has no courtesy and respect for customers

eddie P.
Clasificación:

El cliente no dejó un comentario.

Derrick L.
Clasificación:

El cliente no dejó un comentario.

Jorge A.
Clasificación:

El cliente no dejó un comentario.

nicholas Y.
Clasificación:

El cliente no dejó un comentario.

Joshua C.
Clasificación:

Great service, polite people. My 2nd time using this location, and its been easy both times.

Michael W.
Clasificación:

Offloading the entire rental process onto the customers phone is disrespectful, rude and inefficient. No battery? No return. Broken camera? No return. The amount of personal information uhaul now requires to pick up a truck is invasive. All in all a miserable and time consuming process. Please go back to the simple method of truck rental that made your company so popular.

RICHARD K. | First Impressions |
Clasificación:

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

Elaine N.
Clasificación:

El cliente no dejó un comentario.

Diego V.
Clasificación:

El cliente no dejó un comentario.

DEBRA S.
Clasificación:

I was very disappointed when I found out the rental was only for 6hrs. I was only able to make 1 trip. I needed 2. The customer service rep over the phone said I could rent the truck for 24hrs, but kept insisting we could move in 6 hrs at the most. Poor customer service

John G.
Clasificación:

El cliente no dejó un comentario.

Cesar B.
Clasificación:

El cliente no dejó un comentario.

xiaoliang D.
Clasificación:

Oh my I can't speak English well ,so

pino G.
Clasificación:

El cliente no dejó un comentario.

Abdullah M.
Clasificación:

Do not take advantage of customer needs. I think online reservation is not crime that they would punished physically and financially. If a customer select a pick up location, then they should pick up his/her selected location; not from hundred miles away.

Eileen D.
Clasificación:

Customer parking for same day rentals

LUISENRIQUE G.
Clasificación:

El cliente no dejó un comentario.

LUIS G.
Clasificación:

El cliente no dejó un comentario.

Chun Hei T.
Clasificación:

More trucks, more deals, van was sticky and smells weird

Jimmy J.
Clasificación:

Had a rental at 6:30AM & it was packed at the very back of the lot, completely inaccessible & the keys were not located in the drop box. Thankfully there was an associate there who was able to help us out. Overall put us 30 minutes behind schedule, otherwise the experience was ok!

Jordan K.
Clasificación:

n/a

SANDRAIVETH B.
Clasificación:

El cliente no dejó un comentario.

Charles J.
Clasificación:

Truck was supposed to be able to be picked up at 7am on Sunday through the app. Message on the app said I had to wait till 9 am for an associate. I was there with friends to help me since 650 am. No right

Derek P.
Clasificación:

Staffs were nice but the online system for selfup for the rental truck were slow 30 minutes to get thur

Mike S.
Clasificación:

El cliente no dejó un comentario.

RAFAELA M.
Clasificación:

The stuff doesn't even try on helping is just take it or live it they have very poor customer service

Rajesh P.
Clasificación:

El cliente no dejó un comentario.

Robert N T.
Clasificación:

This location was fine. The problem was when I went to pick up the truck that I had reserved a month prior at a different location (Jamaica, which wasn't even the location I had reserved from, they changed it 12 hours before my pick up time) they did not have a truck for me because U-haul scheduling fucked up. I spent an hour and a half in the parking lot of the Jamaica U-Haul on the phone with many different people from U-Haul, mostly on hold until I finally reached a customer service agent who was able to get me a truck. They were holding all the trucks for reservations the next day. Tell me why, I had a reservation that day but other trucks were being held for someone tomorrow but not for the person standing in front of them with a reservation for that time? LOL. This was not an issue of any of the locations or the in person customer service people, this is an issue of how this company schedules. It makes 0 sense. Why was my reservation that I had for over a month not prioritized? The people at the location in person couldn't even help me! I had to call the 800 number. As if moving isn't stressful enough the truck rental couldn't even have their reservations straight. I understand times are crazy and the demand for moving trucks is very high but this was ridiculous. The person who was actually able to help me at the end had her shit together and was extremely apologetic, so thank you to her, but it took an hour and a half on hold and the rest of this experience was horrible and I won't ever use U-Haul again for a move.

CURTISANTON K.
Clasificación:

Easy access, everything clearly marked and labeled. Easy drop-off.

Steven S.
Clasificación:

Customer service wasn't helpful and rude. He told me to check in online which I did. I followed all instructions and I couldn't find the key. I asked him and he sent me to maintenance guy outside. I asked him and he didn't have it and told me to asked customer service. I went back inside and he told me rudely to ask the guys outside to check in the BOXES. He checked 12 boxes one by one. It took me 30 minutes just wait for the key until they decided to change my truck. They can do in the first time I asked him. Why he brought me back and forward so many times. Second when I found mileage out wrong in the paper, I went to him again right away but he just told me to take a picture. That cause me to wait long time for check out, because they have to fix my bill. Everything can be fix in the first time but customer service guy doesn't really care about his customer. Poor service. I saw he treat to other customers same thing. I will not go to this place anymore!

Stefanie K.
Clasificación:

El cliente no dejó un comentario.

david h. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angel M. | Overall Experience |
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El cliente no dejó un comentario.

Cindy C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ELIZABETH R. | Overall Experience |
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El cliente no dejó un comentario.

Renèe B. | First Impressions |
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El cliente no dejó un comentario.

kimone g. | Overall Experience |
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El cliente no dejó un comentario.

Pandhe K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

YING J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

leann c. | Overall Experience |
Clasificación:

I’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

thomas w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Felman A. | Overall Experience |
Clasificación:

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

Pedro R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

HAMERSON O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jamal A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tonita Q. | Overall Experience |
Clasificación:

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

MEIXIAN H. | Overall Experience |
Clasificación:

It is convenient for unloading the container and picking up the goods. Next time I’ll come back here.

thomas w. | First Impressions |
Clasificación:

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

Christian Z. | Overall Experience |
Clasificación:

Convenient office hours! Personnel was very helpful and great attitude!

NADYA M. | Overall Experience |
Clasificación:

Thanks

Alexandra C. | Overall Experience |
Clasificación:

The best!

RITA A. | Overall Experience |
Clasificación:

I wish the time at the register want so long but overall a good place.

Matthew B. | Overall Experience |
Clasificación:

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

Carlos Y. G. | First Impressions |
Clasificación:

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

PATRICK B. | Overall Experience |
Clasificación:

Great place

Tonita Q. | First Impressions |
Clasificación:

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

David R. | Overall Experience |
Clasificación:

Easy to do business with and all the charges are explained. No hidden charges

Stephen B. | First Impressions |
Clasificación:

Expert Customer Service!

Peter H. | Overall Experience |
Clasificación:

Could have more staff for quicker service.

ADOLFO M. | Overall Experience |
Clasificación:

Good staff

Cindy M. | First Impressions |
Clasificación:

Awesome customer service

David R. | First Impressions |
Clasificación:

It was hassle free

Andrew R. S. | First Impressions |
Clasificación:

did not get back in on deliver of storage card said storage was closed at 10:PM

erick a. | Overall Experience |
Clasificación:

Very clean and safe Place

LOUIS B. | Overall Experience |
Clasificación:

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

RITA A. | First Impressions |
Clasificación:

Great service. Made the transaction easy.

T JR R. | Overall Experience |
Clasificación:

The staff were very helpful. I couldn't have asked for better service.

beatriz m. | First Impressions |
Clasificación:

Excellent service

ALFREDO E. | Overall Experience |
Clasificación:

Thanks for a good experience

Susan F. | Overall Experience |
Clasificación:

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

DIANA B. | Overall Experience |
Clasificación:

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

Osvaldo V. | Overall Experience |
Clasificación:

Everything was very great. Thank you.

Ricardo W. | Overall Experience |
Clasificación:

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

steven M. | Overall Experience |
Clasificación:

very good

JIAQI CHIACHI C. | Overall Experience |
Clasificación:

Good facility.

Sanjay S. | Overall Experience |
Clasificación:

THANK YOU TO THE STAFF THERE

Josue R. | Overall Experience |
Clasificación:

👍

Walter S. | Overall Experience |
Clasificación:

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

Mary V. | Reservation |
Clasificación:

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

hok y. | Overall Experience |
Clasificación:

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

matthew d. | Overall Experience |
Clasificación:

A++

India C. | Overall Experience |
Clasificación:

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

Jonathan G. | Overall Experience |
Clasificación:

UHaul is the best

Leval G. | Overall Experience |
Clasificación:

n/a

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