Customer Reviews for U-Haul Moving & Storage of Flushing

8452 comentarios

3630 College Point Blvd   Flushing, NY 11354
(At 36th Road)

(718) 359-1919

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(718) 359-1919

3630 College Point Blvd
Flushing, NY 11354
(At 36th Road)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing...great job!

JOHNC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
1.0

Worst service ever. Will be telling everyone I know to stay away from U-haul. Keys weren't at the lockbox location then was on hold for 2 hours. PATHETIC

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHDI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZUSSYEUNICE L. 
Clasificación:
2.0

The drop off was very easy at this location. The customer service was horrible. The agent found a parking ticket in the center counsel and said this is yours ( yelling). I told him this in not mine and he threw it on the ground. I had to pick it up and show that it was from late March and I just picked the truck up today(April 10th). It wasn't mine! He said you can just throw it away then. The pattern with Uhual is the customer service is garbage. I usually use Uhual when I move, but the past two experiences have been really bad. I would probably look into another service the next time I move!!

Alexander S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VYACHESLAV G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JORGE J. 
Clasificación:
5.0

Answer the phone a little quicker maybe. Other than that I have no complaints concerning my previous experience with Uhaul. You made things very simple and easy, from pick to drop off. The svc reps were knowledgeable, courteous, professional, and respectful.

MARVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TARAN B. 
Clasificación:
1.0

I rent vans from there very often and ever single time I do when I return it you guys always find something wrong with it when I return that absolutely was not caused by me and then charge me, or have me slip cash on the seat. This has been the worst experience ever! Very very unprofessional.

Jonathan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORGEALBEIRO E. 
Clasificación:
4.0

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

john g.  |  First Impressions 
Clasificación:
2.0

They charge extra they say 19.99 a day and really is 43.87 is to expensive

MILTONLEONARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur J D. 
Clasificación:
5.0

The staff in the yard and office were Very patient and accommodating. Gracias.

Nikolas J. 
Clasificación:
3.0

Staff are not particularly friendly; when asked about the dolly I reserved, one staff told me not available and not attempt to help further. However, we were super appreciative with one particular employee who went above and beyond to help us locate one. Thank you! We were over charged on the fuel when returning the truck. Despite we already filled it back to the level of fuel when we picked up the truck, we were still being charged. Called to dispute and was given a follow up number but no one has followed up.

Wai Keung V. 
Clasificación:
5.0

Fast, safe and cheapy

Laura S. 
Clasificación:
5.0

In Queens, Andre and his team are all organized and efficient. Great experience! Why I choose uHaul.

Cullen O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia V. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEGAO Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHMICHAEL R. 
Clasificación:
3.0

My truck had a ceiling leak in the corner and a few of my boxes got wet and broke obviously because cardboard cant get wet really inconvenienced my move in experience also dont understand why that truck is being rented out especially because it was a rainy day and forecast for my entire rental period

DEIJA S. 
Clasificación:
5.0

The staff was friendly and helpful

JAMES B. 
Clasificación:
3.0

Was a very efficient experienced, but for someone who doesn't rent a Uhaul very often, and not familiar with the process, the whole customer experience felt very "rushed." I realize they are busy, but on return of the vehicle- got barked at to do the lights test, reverse- etc. Would help to have a minute to gather belongings, get settled after a long stressful drive through NYC traffic.

Brendan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAUL R. 
Clasificación:
5.0

Awesome experience every time. I use uhaul a lot and this location is great

SETH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAKOVOST P. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEGAO Y. 
Clasificación:
5.0

The woman at the front desk was very helpful and friendly. We didn't have a reservation but she was still happy to help. Thank you again uhaul !

CYNTHIA B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura R. 
Clasificación:
5.0

Drop off was easy as 123.. Just was " wow "with the rates for milage.. But no other complaints💜

Janice R. 
Clasificación:
4.0

Just wish trailer was available at the original scheduled time when I made the reservation. My plans to pack had to be modified. Otherwise a good experience.

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUN-QI C. 
Clasificación:
3.0

The waiting time it is horrible

Alba G. 
Clasificación:
4.0

Long wait time to return the truck they are understaffed.

Bilail Q. 
Clasificación:
1.0

I had a small accident with your Ban and you rechargedme $1700 from my account and took without asked me!!! I didn't see any receive from the mechanical bills. How can I know for real that my little accident was $1700 dollars?? You haven't showed any receipt from the mechanic.. I am so disappointed from you guys!!.

TATIANA T. 
Clasificación:
5.0

Girl at the counter: very polite and helpful Thanks

JOSEWILSON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorimar V. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUN L. 
Clasificación:
3.0

Better customer experience

ROBERTW Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dahlia M. 
Clasificación:
5.0

at the moment nothing

G L. 
Clasificación:
4.0

I have been to this place about 3 times the last 2 months. All counter service was great. The first 2 times when I go outside to pick up vehicle, it was handle with professional service. Only this last time when i went out o pick up vehicle, All the attendant did was push the remote and set off the alarm and tell me to go look for the vehicle where sound is from?....He never drove the truck to the station and or explain what to do...Perhaps he thinks I don't speak English and sort of discriminated me?

YEEPING Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIAI R. 
Clasificación:
2.0

Very rude, I was asking about the all the charges and they seemed and displayed that they were very bothered by this and was rushing me out the store. Mind you at this time the store was empty, but I stood firm and persisted on understanding the variables that added up to the grand total. Ended up that I was overcharged with a wrongfully charged cleaning fee but I brought the vehicle back clean and the cleaners vouched for my claim and they issued the refund. Overall experience subpar bad customer service.

LAMONTJ J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHERWILLI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANBAUTISTA P. 
Clasificación:
4.0

Need more front desk staff

HERBERTR C. 
Clasificación:
1.0

The price was way too high for the insurance, wish they would refund that, it was a RIP off in a time I lost my job because of covid 19

MOHAMEDIMRAN H. 
Clasificación:
5.0

The representative at the college point blvd location was very professional and pleasant. It made our already stressful day more easier.

henry P. 
Clasificación:
5.0

Everything is great

FELIX D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDDY R. 
Clasificación:
5.0

I rented an Appliance Doll and I got it five times because they said I didn't return it. You give it the same day next to the Van. I still don't get my money back for 4 days.

Jose M. 
Clasificación:
5.0

Excelente

JORGE P. 
Clasificación:
5.0

Nothing much. It was simple and easy.

CHARLENEFRIEDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio B. 
Clasificación:
5.0

Almost 3years I enjoyed the clean and convenient Storage facility with 0 problems.

Jacky A.  |  Overall Experience 
Clasificación:
1.0

I purchased insurance and the van rental was sideswiped while parked. Upon returning the vehicle, I was shown a bill for 1400 when I had already opted for collision damage insurance. And no response since I emailed them about it.

Xanaan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KWANGYUL C. 
Clasificación:
3.0

Drop off service is terrible

JEFFREYD C. 
Clasificación:
2.0

1) RESERVED A DOLLY - WAS NOT PUT IN VAN. 2) THOUGHT I ORDERED 2 U-HAUL BLACK TOTE BAGS - NEVER PUT ON THE BILL, HENCE DID NOT GET TOTE BAGS. 3) WINDSHIELD WAS DIRTY BOTH INSIDE AND OUT - NECESSARY FOR ME TO CLEAN TO PREVENT THE SUN'S GLARE.. 4) EXTENDED WAIT TIME RETURNING THE VAN

Arthur S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HARRY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jian wen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan D. 
Clasificación:
5.0

The return was seamless. It was well-organized for such a busy place. The staff was very friendly, and had me on my way quickly.

Tom R. 
Clasificación:
5.0

N/C

Sean S. 
Clasificación:
1.0

Very rude staff extremely poor customer service.

DAVIDEDWARD L. 
Clasificación:
4.0

You guys did okay.

Stephen B. 
Clasificación:
1.0

You should have good service, It was terrible today. I ask questions,no one answered, I didn't buy insurance,so the worker searched a very small damage to charge me, I told him I didn't do that, I said I think I am a good customer, I am not a lyer,no answer,very quite.bad attitude.

WEI L. 
Clasificación:
1.0

Your extra charge is too expensive

SHIXING Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZIHONG Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S.  |  Overall Experience 
Clasificación:
5.0

Excelente

Yakup M. 
Clasificación:
1.0

Horrible glitchy smartphone rental process. Arrived 6:20 AM, got nowhere on my own and telephone support was well intentioned but completely ineffective. So when they opened I went into office and found 5 people on line and one agent. Didn't get my keys till well after 7. Worst rental experience of my life!!

Mark T. 
Clasificación:
4.0

More personal to process customers. Wait wasn't bad but 15- 20 minutes when you're in a hurry seems like an eternity.

yisroel K. 
Clasificación:
5.0

Staff was very helpful, the truck was clean, and I parked my car there until I was done

Diane S. 
Clasificación:
3.0

Yes better train that customer service representative Jeffrey tries to double charge me I ended up paying whatever the gas fee was. no help very upsetting did not even try to help me with the situation very antagonistic would return but someone needs to check that man!

JEFFREY M. 
Clasificación:
5.0

The service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.

EDDISON S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Arash I.  |  Overall Experience 
Clasificación:
5.0

Just fine

Lorenzo C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Byung H. 
Clasificación:
4.0

It took too long to find the vehical I was renting and then it wouldn't start and Ineeded assistance to get another van.The staff were exceptional in helping me. Return of vehical took too long waiting.

Robin F. 
Clasificación:
5.0

This was my second time renting a trailer. I can only say that other than having to travel across the city, from Brooklyn to Queens, for a pickup, all went well!

robert L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tausa W. 
Clasificación:
4.0

Keep snow yard clean

RAMONA F. 
Clasificación:
5.0

Staff was friendly and very helpfull

Estefania C. 
Clasificación:
3.0

Please improve the performance and quality at receptionist.

Jingye G. 
Clasificación:
1.0

This machines not accept credit card. They say don't work

GALO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Griffin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viviana C. 
Clasificación:
3.0

Wheel alignment on van was off so wasn't an easy drive! Also someone needs to show customers where to find things like mirror adjusters, wipers etc. It isn't our vehicle and we shouldn't have to try to find these things.

Swalonda J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis N. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVANA G. 
Clasificación:
5.0

Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Sí

Sharonda J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chunjing z.  |  Overall Experience 
Clasificación:
3.0

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

shuyong w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ester p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josip L.  |  Overall Experience 
Clasificación:
5.0

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

Joseph S.  |  Overall Experience 
Clasificación:
1.0

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

JEREMIA G.  |  Overall Experience 
Clasificación:
5.0

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

CARLOS B.  |  Overall Experience 
Clasificación:
5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

RICHARD K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Renèe B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

kimone g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pandhe K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YING J.  |  First Impressions 
Clasificación:
2.0

I've rented storage units in many places. Uhaul was the only one who don't pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

leann c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas w.  |  Overall Experience 
Clasificación:
5.0

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

Felman A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMERSON O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal A.  |  First Impressions 
Clasificación:
1.0

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

Tonita Q.  |  Overall Experience 
Clasificación:
5.0

It is convenient for unloading the container and picking up the goods. Next time I'll come back here.

MEIXIAN H.  |  Overall Experience 
Clasificación:
5.0

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

thomas w.  |  First Impressions 
Clasificación:
5.0

Convenient office hours! Personnel was very helpful and great attitude!

Christian Z.  |  Overall Experience 
Clasificación:
4.0

Gracias

NADYA M.  |  Overall Experience 
Clasificación:
5.0

The best!

Alexandra C.  |  Overall Experience 
Clasificación:
5.0

I wish the time at the register want so long but overall a good place.

RITA A.  |  Overall Experience 
Clasificación:
5.0

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

Matthew B.  |  Overall Experience 
Clasificación:
4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Carlos Y. G.  |  First Impressions 
Clasificación:
5.0

Great place

PATRICK B.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

Tonita Q.  |  First Impressions 
Clasificación:
5.0

Easy to do business with and all the charges are explained. No hidden charges

David R.  |  Overall Experience 
Clasificación:
5.0

Expert Customer Service!

Stephen B.  |  First Impressions 
Clasificación:
4.0

Could have more staff for quicker service.

Peter H.  |  Overall Experience 
Clasificación:
5.0

Good staff

ADOLFO M.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service

Cindy M.  |  First Impressions 
Clasificación:
5.0

It was hassle free

David R.  |  First Impressions 
Clasificación:
2.0

did not get back in on deliver of storage card said storage was closed at 10:PM

Andrew R. S.  |  First Impressions 
Clasificación:
5.0

Very clean and safe Place

erick a.  |  Overall Experience 
Clasificación:
5.0

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

LOUIS B.  |  Overall Experience 
Clasificación:
5.0

Great service. Made the transaction easy.

RITA A.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful. I couldn't have asked for better service.

T JR R.  |  Overall Experience 
Clasificación:
5.0

Excellent service

beatriz m.  |  First Impressions 
Clasificación:
4.0

Thanks for a good experience

ALFREDO E.  |  Overall Experience 
Clasificación:
2.0

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

Susan F.  |  Overall Experience 
Clasificación:
5.0

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

DIANA B.  |  Overall Experience 
Clasificación:
5.0

Everything was very great. Thank you.

Osvaldo V.  |  Overall Experience 
Clasificación:
4.0

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

Ricardo W.  |  Overall Experience 
Clasificación:
5.0

very good

steven M.  |  Overall Experience 
Clasificación:
4.0

Good facility.

JIAQI CHIACHI C.  |  Overall Experience 
Clasificación:
5.0

THANK YOU TO THE STAFF THERE

Sanjay S.  |  Overall Experience 
Clasificación:
5.0

👍

Josue R.  |  Overall Experience 
Clasificación:
4.0

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

Walter S.  |  Overall Experience 
Clasificación:
5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Mary V. | Reservación
Clasificación:
1.0

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

hok y.  |  Overall Experience 
Clasificación:
5.0

A++

matthew d.  |  Overall Experience 
Clasificación:
5.0

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

India C.  |  Overall Experience 
Clasificación:
5.0

UHaul is the best

Jonathan G.  |  Overall Experience 
Clasificación:
4.0

n/a

Leval G.  |  Overall Experience 
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Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

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