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Andrea H | Overall ExperienceSelf Storage Units in Brandon, FL, 33511
U-Haul Moving & Storage en Brandon
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Ok so the text messages I received online were not accurate. U-HAUL: Unit #4134 is ready for move-in! A lock is inside your unit. Access Code *24621# Move-in Date: 06/27/25. Open Next Steps inside the app. Was the message I received. The code didn’t work. There was no lock and because the code didn’t work the alarm went off.
Gregory M | Online Move InThe first person that waited on me did not seem to know what he was doing. He did not properly explain things. The next day the lady figured everything out, made the necessary changes and everything else went smoothly.
Monique B | First ImpressionsThe associate that helped me, Cozette, was very helpful and informative. My compliments to her for also having a friendly persona. Looking forward to using your facility for more than likely a period of up to a year, or possibly longer. Thanks again.
John F | First ImpressionsNo problems. Easy process and courteous staff.
James G | Overall Experiencebad side charges
STEPHANIE B | Overall ExperienceCustomer service went above n beyond too make my experience great
MELONY R | First ImpressionsThere was quite a mixup on the unit I rented - it had had been rerented!!!!
DONALD P | First ImpressionsOne of the best employees I’ve ever met very compassionate about his job Ryan did such a great job helping me out decideing what kind of unit I want
AGUSTIN J | Overall ExperienceThank you for all those who helped us. There was an African-American gentleman walking around the facility that offered assistance throughout my move. I didn't catch his name, but I appreciate his help!
TIFFANY W | Online Move InThe experience was above average as I watched Ms. Cozette handle each customer with care and professionalism. She was attentive to everyone who walked in and treated people like they should be treated wich is rare these days. I found her to be knowledgeable courteous and informative. She was very personable and has the skills of a leader. I am giving her a referral for a manager position. Her representation of U Haul was superb down to her uniform with earrings and a manicure to match. Ps. I see you Ms. Cozette. Thank you for a wonderful experience in a stressful move
Frank S | First ImpressionsI must say everybody was not only nice but also accommodating. Much needed on a dreaded day!
Timothy S | First ImpressionsAll personnel helpful, courteous and competent. thank you1
Chester A | Overall ExperienceKeep up the good work, nicest storage facility in the Brandon area.
TIMOTHY R | Overall ExperienceI scheduled the wrong storage unit but Johesnny helped me find a convenient storage unit that was bigger
Ahmad S | First ImpressionsThe staff was great and very professional and friendly. I was disappointed that I reserved a specific size on the first floor however when I got there, they didn’t have the size or location that I specifically asked for and reserved in advance.
ROXANNE J | First ImpressionsJohansey? Josahney? (sorry, I'm sure I spelled that wrong) was friendly and helpful. The facility was VERY clean and the products in the retail area were very well organized.
DAVID D | First Impressions