The ladies had the vehicle ready before I arrived and had the area clear around my unit for moveout on two different days. Upon checkout and closing of my unit they also had everything prepared ahead of time so I could get finished quickly but they are so nice I had to stay and chat!
Peter B. | Overall ExperienceSelf Storage Units in Beavercreek, OH, 45432
U-Haul Moving & Storage of Beavercreek
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- 4.5 Average Customer Rating
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Nice staff and conveniently located.
Michael S. | Overall ExperienceI would have given your facility and it's operation an Excellent rating if it wasn't so precarious to navigate around all your equipment parked in front of the buildings. On the positive side, the young lady staffer was great. She was personable, knowledgeable, and helpful. The young man was also knowledgeable and helpful, but was more dry in his approach. That's not a complaint, but the differences were dramatic. Both were good and got the job done.
WILLIAM M. | Overall ExperienceThe unit leaked and I had to move to a different unit. Very inconvenient but accomplished
Peggy S. | Overall ExperienceI was happy with the facilities and the staff, and would recommend U-Haul to others in need of storage!
Debra G. | Overall ExperienceThe staff was always professional, courteous and knowledgeable. My only negative comment-access to the entry box was sometimes challenging because trailers were sometimes stored close to the entry box, making it difficult to utilize the key without opening the car door or stepping out of the car. Is wasa great facility for the storage of my recumbent bicycle because of the location along the bicycle trail. Very trail user friendly!
Garrett G. | Overall ExperienceParking and maneuvering vehicles is hard due to the tight space. The ceiling tiles were not secure and kept falling in. We put them back up multiple times. Animals were able to get in the unit (mice and raccoons). They do not pro-rate here. Paid for a month on the 13th, moved out on the 19th. No refund of any monies. Employees were polite and friendly.
JODI M. | Overall Experience1. They changed the lock on my unit and didn’t tell me. 2. The roof caved in in my unit and it took over a month to repair it. My stuff was covered in animal crap and chewed up nut shells.
Melissa J. | Overall ExperienceI think I was with you all around 5 yrs. Finally able to empty the thing out. Thank you for the service!
ronald s. | Overall ExperienceAbigail Cummings at this U-Haul Center is an absolute SUPERSTAR! I worked with over a dozen different U-Haul personnel over this moving period. No one compared to Abigail! She is a true asset to U-Haul.
Edward A. | Overall ExperienceThe inside of the unit was disgusting when we went to empty it. Styrofoam and insulation from the ceiling was all over everything and there was water damage from flooding on my items, dirt, dust, stink bugs, webs, everything had to be cleaned off before putting it into the truck. The boy at the desk was not rude but he was definitely not friendly and I felt like I was inconveniencing him.
Jennifer G. | Overall ExperienceI reserved a 10x20 unit online. Called earlier in the week prior to my check in to make sure unit was available. The day of check in the guy at the counter tells me he doesn’t have a 10x20 unit and therefore I need to pay more to get a 10x25 unit or I could go somewhere else. In addition, the unit has ceiling damages, bugs and spider webs. Not clean at all. Had to go back to the office few times to get 2 locks because the unit has 2 doors and the guy told me I was wrong. I asked for 2 access card for 2 authorized user and he would only give me one. Plus trucks parked on the access roads all over making getting in and out difficult. Not a good experience overall.
Shubhashis C. | First ImpressionsAbigail She is very professional, helpful, kind,the best customer service ever For sure what ever need Abi is the first option David
David p. | Overall ExperienceVery nice and professional
CRYSTAL TORIA P. | First ImpressionsGood location, price and great staff!
Todd H. | Overall ExperienceOne way rent very expensive compare with in town rates
David p. | First Impressions