Customer Reviews for U-Haul Moving & Storage of Beavercreek

1,977 comentarios

1168 Old Mill Ln   Beavercreek, OH 45432
(N Of E 35)

(937) 429-0069

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 429-0069

1168 Old Mill Ln
Beavercreek, OH 45432
(N Of E 35)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone here was nice and efficient!

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant K. 
Clasificación:
5.0

Good experience. Shop worker very nice and knowledgeable

ALYSON N. 
Clasificación:
5.0

Everyone I interacted with were excellent and attentive.

Robert M. 
Clasificación:
5.0

The young lady and the young gentlemen that helped me were knowledgeable and friendly. Very easy and quick experience. A+

BURRIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN C. 
Clasificación:
5.0

Great Service!!!

Donny S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

rebecca p.  |  Overall Experience 
Clasificación:
5.0

Great service!

JUDITH N. 
Clasificación:
5.0

Everything was outstanding!

TODD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA R. 
Clasificación:
5.0

The representative at this location was willing to work with me, change the reservation start time so that fit into my schedule, and the rental worked out well.

FREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Employee was concise and helpful. Van was extremely clean. Drop off was quick and easy.

ALI K. 
Clasificación:
5.0

It didn't have the lock inside the unit but we went to the front counter and he gave us one and apologized! No worries! Thanks so much!

Cassandra W.  |  Online Move In 
Clasificación:
4.0

My one issue was that I was expecting there to be a lock in the unit waiting for me but there was not. Other than that, instructions were clear and helpful, registration was great: quick and easy. Getting in and out was simple. The location is small so storage for the uhaul rental equipment wasn't great and created some Obstacles to navigate around but otherwise the property was fine. I would choose to go here again.

Jesse C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  First Impressions 
Clasificación:
3.0

We over filled the gas tank and we did not receive any compensation for that… we should have gotten 10 bucks off the bill ….

PHILIP U. 
Clasificación:
2.0

El cliente no dejó un comentario.

valerie h.  |  Overall Experience 
Clasificación:
2.0

We had damage to most of our items through water, mold and rodent. We had to throw away half of the items that we had stored there. Rodents are through our plastic tubs and storage boxes. Water was leaking inside the unit and ruined our wood table. And everything in the back left corner was covered in mold when we moved out.

Michael W.  |  Overall Experience 
Clasificación:
5.0

Manager was excellent at getting me the trailer I needed, awesome customer service. I visit her for ALL my rental needs

MICHAEL D. 
Clasificación:
5.0

Dakota and his staff were always helpful and professional.

Kathy L.  |  Overall Experience 
Clasificación:
5.0

The two men working there were very friendly and helpful.

TERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

Great staff and easy access.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

Dakota was great to work with!

Brenda R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUDITH N. 
Clasificación:
5.0

Seems to be a busy location. We have not had any issues when we have used this facility

Peter H.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for 1200 am from the U-Haul website. I noticed the business was going to be closed at 1100pm, so I went in to chat with them (because they dont answer their phone). They said they wont be open so come back in morning around 8-9am. I did just that and they gave away my 26' truck to someone else because I didnt pick it up at 1200am. I was furious. I had to go get a 20' from another location which added another 40 miles to my rental, thus $40 more. Completely unacceptable.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMA M. 
Clasificación:
3.0

Does have mice in the outdoor areas . But everything was amazing

Natalya F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
5.0

Thank you so much! :)

Shanna M.  |  First Impressions 
Clasificación:
5.0

Nothing. Excellent service.

PATRICK L. 
Clasificación:
3.0

Oil/Check engine light flickered on & off and the entire screen flashed white now & again. VERY distracting!

KATHRYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

The rental was easy to set up, Representatives we're all helpful and courteous, and everything worked as promised. That is why I always return to the Beavercreek location!

JERRY P. 
Clasificación:
1.0

I reserved a unit online because it said it was available. I reserved it 5 days ahead of time and when I arrived at the facility I was told the unit www not available and had to get a bigger unit that I didn't need that cost me more money. 5 days you had to call me to tell me the unit was available and no one did. I'm not happy and will not use the facility again.

Kendall W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Dakota. Easy to work with. Friendly. Helpful.

SEAN B. 
Clasificación:
4.0

Very convenient. The stuff was very professional and friendly. However, the 20ft truck we rented was pretty banged up. Also, I thank God my husband check the oil before leaving the lot. The truck was low by 2 and a half quarts. The stuff did fill it, but I am not sure who is responsible for checking these things before renting a truck out. Happy my husband checked as it could have been a really bad experience. I did let the receiving truck location in Berea know that the truck needs service!

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
3.0

The employees were very helpful.

STEPHANIE L. 
Clasificación:
1.0

I got charged a second for 118 fucking dollars for no damn reason!!! There was no damages or anything to the truck

AKEEM M. 
Clasificación:
5.0

The person on site was awesome and very helpful. The truck...not so much.

CHARLES H. 
Clasificación:
5.0

Staff was super efficient & a pleasure to work with. Truck was immaculate & perfect. ¡Gracias!

CHRISTINE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

layla l.  |  First Impressions 
Clasificación:
5.0

Nice truck, easy check-in and checkout, helpful staff.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily S.  |  Overall Experience 
Clasificación:
4.0

Too much expensive

THEONESTE N. 
Clasificación:
5.0

Quick and easy pick-up and return. Associates were courteous and fast.

TIMOTHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE G. 
Clasificación:
5.0

Friendly and helpful staff. Thanks

Fortunato N. 
Clasificación:
5.0

The customer service reps were very helpful and pleasant to work with.

STEVE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE W. 
Clasificación:
1.0

Rented storage at this location. My furniture was covered in mold and rat crap. I have renters insurance but I shouldn't have to file a claim because their facility is poorly kept

LORRIE M. 
Clasificación:
5.0

Everything went very smoothly. We rented an appliance dolly which made moving even easier. The person helping us was knowledgeable and friendly. We will use this location again.

Mary Jane S. 
Clasificación:
1.0

The location booked my truck to someone else without telling me an hour before I planned to return it. Then they told me there will be a $50 late charge if not back in time which was around 3:00. Now I would be ok if I was told that at the time of the reservation… but they didn't say anything about it. I consider that a misrepresentation of allowed time and charges.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
4.0

Just reduce the price, I have been taxed higher than ever.

JACQUES K. 
Clasificación:
3.0

The grounds are clean the facilities clean everything seems well organized. The staff has always seemed to be friendly and informative and helpful. My only gripe is that it was stated that it was climate controlled even though it's an outside unit and I have experienced molds and mildews,.

MARY K T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD K. 
Clasificación:
5.0

Dakota, Matt and Kelsey outstanding for truck and storage needs

MARK J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY K. 
Clasificación:
1.0

I rented the pick up truck for 7 days. I did return 2 hours late so I expected some charge.. my card was charged $170. When I called I was told I was “over mileage” but my receipt states I rented 1 week 1 day only driving 550 miles… not good business won't be renting from this location again.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD J. 
Clasificación:
5.0

Dakota and team are always great to work with.

SCOTT A. 
Clasificación:
5.0

Employee in the morning was super nice and professional and so is the afternoon employee. thank so much

TON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY A. 
Clasificación:
5.0

Drop off was quick and hassle free. The trailer handled great. Overall, the rental was a good experience.

Paul M. 
Clasificación:
5.0

Your customer service representative was very courteous and professional.

HENRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
5.0

Tires that blew appeared to not be in the best condition to begin with. Delay caused by tire issue made a short move into a 5 hour move

CAROLYN F. 
Clasificación:
5.0

Owner really went above and beyond to make sure I had the best storage unit. Would highly recommend!

Abigail B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vladimir B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Had an extremely bad experience with movers you had to use on your website, it would be better not to recommend if they are not insured and you are unaware they are on drugs and do poor work. That's from the website - not this location which is great.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

Manager is excellent. Lot is too small

GARRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
4.0

More help to answer phones. I called and was on hold for 45 min and never got through. After being in the office I realized there's only one employee required to handle everything

CHRISTOPHER W. 
Clasificación:
5.0

Absolutely nothing. Dakota the manager of the beavercreek store is nothing short of amazing. Hire more people like him!

JARED D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
2.0

Mice problem in unit that destroyed some of my belongings and mold/moisture in unit too. Contacted rep west and awaiting a response.

Jeremy F.  |  Overall Experience 
Clasificación:
3.0

Having a problem with billing, called your customer service, was on hold for 35 minutes. No answers. He was clueless and hard to understand him. Now I have to call back and wait on customer service another 30 minutes.

THOMAS H. 
Clasificación:
1.0

Our Uhaul did not have working runner lights and it leaked. We drove through several rain storms and not only was this dangerous with no runner lights but our things were wet when we arrived. We were extremely frustrated and disappointed!

JEFFREY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A. 
Clasificación:
5.0

Easy peasy love dealing with these guys

STEVEN C. 
Clasificación:
5.0

The staff was extremely helpful and friendly!

JUSTIN O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY C. 
Clasificación:
5.0

Very helpful staff

Johnny K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

Great friendly professional customer service

MARSHALL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
2.0

Overall I always prefer to use this location. On this occasion, it did not go so well. We loaded up our trailer and took off like normal. We got to our destination and there was a lock on the trailer. We had to go back to the U-Haul and they said it was from a previous customer. It was extremely frustrating as we had to come back and spend more money in gas and waste more time in driving and waiting for them to cut the lock off. I always thought they were supposed to check the trailers once people dropped them off to make sure they were cleaned out and have them ready. This was clearly not the case. When I showed back up, I was honestly expecting them to be more sorry about the situation and realize how inconvenient it was with my time and money spent on gas. They didn't say much and sent me on my way. With as much business I give them, I expected something different.

LUKE L. 
Clasificación:
3.0

Change oil light was on Radio only worked intermittently Back up camera only worked intermittently It seemed like there was a loose connection for the radio camera panel

ASHLEY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

Key fobs that are to big for key drop go into the top of the box not smashed through the key slot that is to small.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
5.0

iPhone App was buggy during return process -- couldn't take photo -- just displayed a blank/black screen. Had to go inside and have employee perform return.

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIE R. 
Clasificación:
4.0

Parking lot is too small. No place to park.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad T.  |  Overall Experience 
Clasificación:
4.0

Ready to go, just some minor debris cleanup needed at move in. No complaints.

Gene B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher M.  |  First Impressions 
Clasificación:
4.0

I am going to give ' above average' because of the patient young man who waited on me after I leased the unit online. When we arrived, the unit we leased was locked with someone else's lock and blocked with a car. However, the young man at the desk apologized and said that unit should never have been listed as available (their system assigns open units) assigned me another unit & then when I decided it was too small, he changed me to a larger unit, all very patiently. He walked me down to show me where the unit was located and how to used the key pad entry and explained the unit alarms.

Sheri S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariah I.  |  Overall Experience 
Clasificación:
4.0

had some mice problems, but overall it was fine, thanks!

Eric M.  |  Overall Experience 
Clasificación:
2.0

Unfortunately your facility rented me a 10x20 storage unit with a leak in the roof. Now I'm out thousands of dollars for ruined furniture and household goods. The insurance I paid for through uhaul will only give me a thousand dollars which doesn't come close to all that we've lost.

Dave W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaiah C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

amber S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy G.  |  Overall Experience 
Clasificación:
5.0

I moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.

ANDREW N.  |  Overall Experience 
Clasificación:
5.0

Dakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.

Steve N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G.  |  Overall Experience 
Clasificación:
5.0

The staff (Dakota) was always professional and friendly.

DEMETRIA H.  |  Overall Experience 
Clasificación:
5.0

Dakota was very helpful.

Eric M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

paul h.  |  First Impressions 
Clasificación:
5.0

Very positive experience, facility is close to my house and the staff are friendly and helpful.

Todd H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M.  |  Overall Experience 
Clasificación:
4.0

Actually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.

Carole S.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful

MARK G.  |  First Impressions 
Clasificación:
5.0

Dakota runs a tight ship and we enjoyed dealing with him. Very hospitable.

Jim L.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Daniel S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S.  |  Online Move In 
Clasificación:
4.0

Customer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!

francis c.  |  First Impressions 
Clasificación:
1.0

When I arrived there was no storage unit available for us that we had reserved. I called the day prior to coordinate us unloading due to Memorial Day the movers could assist the following day. The rep assured no issue and no charge. The next day there was no unit, staff was rude, they cancelled our unit despite our call the day prior and blamed us for the coordinating issue. There was a unit vacant after 45 minutes of phone calls to other locations. Our unit has a broken gutter directly above it. This was a horrible experience and will not recommend nor use facility again.

Kayla P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley L.  |  First Impressions 
Clasificación:
5.0

Kelsie was extremely helpful and wonderful to work with. I will definitely be back!

JOSHUA D.  |  First Impressions 
Clasificación:
5.0

Great service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.

eric k.  |  First Impressions 
Clasificación:
5.0

They only thing I was confused about was, I thought the first month was free. I had to pay for the first month when I went to sign the the paperwork. So I paid for a reservation and then the 1st month.

Sheena S.  |  First Impressions 
Clasificación:
5.0

Great staff! Always feel comfortable coming here.

James W.  |  First Impressions 
Clasificación:
5.0

Very pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.

deb r.  |  First Impressions 
Clasificación:
5.0

Everything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.

CHRISTOPHER C.  |  First Impressions 
Clasificación:
5.0

Everything ran smoothly great job!!!!!

Renee W.  |  First Impressions 
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