Overall a good experience. I have two critiques that made this a 4 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste.
MICHAEL C. | Overall ExperienceSelf Storage Units in Augusta, ME, 04330
U-Haul Moving & Storage at Western Ave
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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Small | 5' x 7' x 6.5'
Miscellaneous Storage
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $99.95 Per Month
-
Small | 5' x 8' x 6.5'
Miscellaneous Storage
Size Guide- Rate:
-
$109.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $109.95 Per Month
-
Small | 6' x 7' x 6.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $114.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I did not like driving into the U-Haul driveway, towing my vehicle after a six hour trip, and not knowing who to talk to for assistance. There were several staff people there unbeknownst to me as they had no uniform or T-shirt, indicating that they were employees.
susan f. | First ImpressionsNeed to have more people especially in the Augusta I haul. Over all it was a good experience.
Jennifer P. | Overall ExperienceOne employee I would never want to deal with again. He did the rental truck return check. I’m not sure that I wasn’t still overpaying. He tried to add a $18 fee for the gas tank amount. The truck as returned just under full as what it was when I rented it. He tried to document 1/2 full tank. This guy was not pleasant in any way, was very arrogant! The other employee was very professional and verified that the gas tank was as I said. I’m sorry for not catching his name or the other guys name. One should be terminated and the other should get a raise. My complaint is of the rental truck and not the storage rental.
Betti-jo s. | First ImpressionsVery clean and staff were friendly, the staff were not well trained, however. I’m used the system, so I assisted in locating available storage at the facility. Also, I helped them navigate the check-in process… I am happy with the convenience of the storage and rental vehicle(s) at this facility.
William F. | First ImpressionsThe best customer service I have ever had
Marquesia G. | First ImpressionsThank you so much for your rental services! It was exactly what I needed for the time that I needed it and I would recommend it to anyone I know.
CATHERINE S. | Overall ExperienceThe young lady who worked in Saturday had a bad attitude when asked a question,or for help commend my dad owns this place I do as I PLEASE,am going to seek a lawyer, concerning some comments made,and going to make sure it's televised,
Joseph H. | Overall ExperienceGood work
brianna l. | First ImpressionsWe had a very positive experience at U haul storage.
Suzanne Y. | Overall Experience