I was moved out of my unit twice in the computer system. Then I was promised two months free rent. However, that was not followed through with. Therefore, I was put in lien status. When discussing this issue on the phone with a U-Haul employee and explaining the two promised free months, the employee lied and stated they were from the corporate office and screamed at me over the phone. Afterwards, I fixed the lien issue. Recently, I came out to unit and found that the lock from that previous lien was still on my unit. I called customer service and the first agent proceeded to send me back to the cue. I did have better experience with second agent; he made sure that I actually was connected to someone at the facility. However, the facility did not have a key and had to saw the lock off. This entire episode took at least 45 minutes during which time my 82-year-old mother was waiting for me in the car. Additionally, a previous phone agent stated that he would report the behavior of the staff member who lied. He stated I would receive a response after he turned in the report. I was never contacted either by phone, text or email! Customer service needs to improve drastically!
Dionne Y. | Overall ExperienceSelf Storage Units in Asheville, NC, 28805
U-Haul Moving & Storage of E Asheville
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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Small | 5' x 5' x 9.5'
Miscellaneous Storage
Size Guide- Rate:
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$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $104.95 Per Month
1 Unit Left!
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Small | 5' x 6.5' x 9.5'
Miscellaneous Storage
Size Guide- Rate:
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$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
2 Units Left!
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Small | 5' x 8' x 9.5'
Miscellaneous Storage
Size Guide- Rate:
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$129.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $129.95 Per Month
1 Unit Left!
Split Level Storage
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Small | 5' x 5' x 8'
Miscellaneous Storage
Size Guide- Rate:
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$74.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $74.95 Per Month
2 Units Left!
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Small | 5' x 10' x 8'
1-2 Bedroom Home
Size Guide- Rate:
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$109.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $109.95 Per Month
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Small | 5' x 10' x 6.5'
1-2 Bedroom Home
Size Guide- Rate:
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$129.95
Per Month
- Split Level
- 1st Floor
- Street Level
- No Climate
- Rate:
- $129.95 Per Month
2 Units Left!
Storage Lockers
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Small | 5' x 5' x 8'
- Rate:
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$69.95
Per Month
- Lockers
- 1st Floor
- Upper Level
- No Climate
- Rate:
- $69.95 Per Month
2 Units Left!
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Small | 5' x 5' x 6.5'
- Rate:
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$94.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- No Climate
- Rate:
- $94.95 Per Month
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Small | 5' x 10' x 6.5'
- Rate:
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$129.95
Per Month
- Lockers
- 1st Floor
- Lower Level
- No Climate
- Rate:
- $129.95 Per Month
1 Unit Left!
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
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It would be helpful to have posting of hours match access hours. If there are changes to how one accesses the facility after hours please email all renters of this update.,thanks. Staff is friendly
CECILIA R. | Overall ExperienceThis is a facility and business preying on peoples with no where else to go during the pandemic. Secured a unit that was supposed to be 10x10 and get there to see its Unit 4000, which is 5x5x10H - when I asked was told there were not other units available. Since I was moving that day, and during COVID storage facilities in Asheville and surrounding were few and far between. They absolutely had other units available but knew I had no choice since I had also rented a uhaul truck for that same day to move. Compare cost of a bigger unit in Charlotte I have and chose to continue, where I pay $59/month this one cost the outrageous $124/month to start, and it was smaller! Then month by month the price just kept getting raised, using inflation as an excuse, knowing it was already wildly overpriced. Before I moved out rent was $139. If that was the only problem with this facility I would have probably just given below average. But then when I could not take the price hikes any longer and decided to move out and put everything in my unit in charlotte, we arrived to see the horrible conditions of my things and our unit. It was clear that whoever was cleaning the facility just simply walked through the inside halls with a leaf blower, pushing all the leaves an dust and dirt into the units, especially mine it appears, that had outward facing garages but inside open walls at the top. Showing no concern whatsoever for the folks things that were being storage on the other side of the walls. There was more dust, dirt and leaves in my unit that if I had stored thee things outside for the last few years. Water had clearly crept into the units from the garage doors not being sealed, as all of the wood furniture that was touching the ground had been rotting. Expensive furniture ruined, from the water and debris. This has been very easily the worst storage unit experience I have had in the carolinas and I've had more than 10. I will never use Uhaul again. And of course, when I notify Uhaul online that I am moving out and the unit is empty and lock removed on 9/29, I got confirmation back and expected to be done paying for you all to ruin my things, but no I am now being charge rent for the month of October, and late fees to boot. Yesterday got a lien notice. I will fight you all and this extra month of rent as long as it takes, you owe me thousands of dollars in ruined furniture and will not get a penny from me for a unit I didn't use in Oct.
Kevin I. | Overall ExperienceChase and Louis had excellent customer service. Helped me a lot to afford the storage, rental and also tips on where to dump my mattress
Catherine L. | Overall ExperiencePrice kept going up and up and up. Staff wasn't unfriendly but seemed non caring at times. Door to unit building locked many times even in middle of day, many times had to go get someone to unlock door. Overall, unit was bug/rodent free, temp steady, and very convenient location.
Carey L. | Overall ExperienceThe best part about this facility was the acting manager, Julian. I was unable to access my storage unit outside of office hours and when I contacted customer service, they offered no solution other than referring me to ANOTHER storage facility (to pay even more money to store my things until the morning)
Evelyn Love P. | First ImpressionsCustomer service is consistently terrible. I am telling all my friends how horrible your company is. I will never use you all again. Take notes from Penske about how to actually run a company because they are 1000xs better than y’all could ever hope to be. Hope you either shut down or change your business to actually run functionally so future people will not have to suffer as I and so many others have. See you never again!!!!
Emma S. | Overall ExperienceDirty cluttered sliding door access broken doors dirty
SHELLEY E. | First ImpressionsThe only reason I said no to convenient hours and gave four stars instead of five is because when I reserve the storage unit and the truck, this location was literally the only one that closed at 1:00 p.m. while the rest all closed later in the afternoon. Also, I kept having problems, or rather we kept having problems with their system as well as the website on my phone and I ended up being double charged when I was supposed to get my first month free of storage because I also rented a truck. Truck. I hope this gets resolved because this is money that I need and I was not supposed to be charged twice and speaking of this, I was charged more than what I was quoted or I was supposed to pay. If possible, get back to me and fix this! My number is 828 -712 -7019. Thank you
Fernando G. | First ImpressionsI had problems from day one when I took over the storage from a friend who I had been sharing the storage with. She decided to get her things out of the storage and told me that she had left the key and card up front. When I came to change everything over to my name they couldn’t find the key and charged me to cut the lock off . It was all down hill from there.
jennifer m. | Overall Experience