Comentarios del cliente para U-Haul Moving & Storage of E Asheville
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of E Asheville
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Donald B. en
Knowledgeable, patient, friendly above all.
Steven H. en
Had a large selection available.
Benjamin J. en
Having additional staff to help the 2 folks with the number of customers. The 2 staff did great, just need more of them -- had online reservation and waited 30min. to be helped.
Margaret D. en
The Swannanoa River Rd staff were especially accommodating and helpful, which gratefully facilitated our move. Thank you so much!!!
Brenda P. en
This was my first time using the personal check in and check out using the app. It worked out really well. I appreciate the 24/7 opportunity. You’re allowed for express check in and check out. Very convenient.
Tabitha H. en
Very friendly
Matt C. en
Great job and friendly/knowledgeable staff.
Deborah T. en
Excellent service
John L. en
First called uhaul in asheville nc and they sent me to woodfin. And the guy said he just had rotation truck not long distance trucks so he was helpful and he called and told then was sent to brevard rd to a storage unit waited there for an hour non showed up so once again called uhaul told them what was going on and they sent me to swanannoa river rd where i finally got a truck and these people were super nice. So loaded up and tn bound
tom M. en
Good, friendly customer service
William D. en
Biggest Uhaul facility I have ever seen. Very organized and professional.
Lance A. en
Used this location multiple times. Efficient and professional
Denise K. en
I really do not have any comments other than Miles is a Magician! Professional, friendly and the job was done efficiently, like 30 min or less!
Elliott B. en
Perfect experience!!
Charles D. en
Thanks l really. dont see any improvements to be made. Miles did a great job for us.,.!!! Charles Davison
MALIK J. en
THE STAFF WAS SO FRIENDLY AND VERY HELPFUL!!! THANK YOU GUYS! THIS LOCATION NEEDS WIFI IN ORDER TO COMPLETE ONLINE TRUCK PICK UP, IT IS A PAIN IN THE A** TRYING TO DO IT WITH POOR CELLULAR SERVICE IN THIS MOUNTAIN LOCATION WITH LIMITED SERVICE. WIFI WOULD GREATLY EXPEDITE THIS PROCESS AND HELP MAKE YOUR EMPLOYEES' DAY A LITTLE EASIER. CHEERS!
Conner L. en
Great service no issues
Joseph D. en
Everything was good. But my furniture dolly and movers dolly where not in the truck after I got to site to move and it was a pain in the ads to move with out them. And I got charged for the rental on them but didn't get them
Lance B. en
I got over charged I called after I did the log in to show my truck was there it tride to charge me for gas and more miles I didn’t use and the lady left a note for this office to not charge me untill they had talked to me first but they did anyways I went down there to work it out they could only refund me part of it cause there truck mileage was messed up and it takes y’all forever to return the money so I have to go borrow money so my pregnant wife can eat till I get paid all cause they didn’t listen to the note the lady left I will not rent from this location again at all and one lady said it’s the banks fault my money didn’t come right then and I said no my bank puts it in soon as they get it and I said I made a return at Walmart the morning and I got it right then called my bank and they said the same thing that they post it soon as they receive it and the lady continued to argue with me that it was my banks fault it wasn’t it was there fault for charging even tho they were told not to till they talked to me and it’s there fault the money is not sent to the bank right then and there fault I had to borrow money to feed my pregnant wife the guy named miles I beleive was great he’s new I beleive and was trying to help the older white lady don’t know her name was a snob but anyways still waiting for my money and I will never use this location again unless they make mr miles the head over that location
Alejandro C. en
Long wait to pick up, and even longer to drop off. A few more people during peak hours would do it. They told me I could drop it off on line, but I like dealing with humans and had to go to the location anyway. Vehicle was clean ok, the steering very loose. Otherwise no problem.
Joseph S. en
Very helpful
Eugene C. en
I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.
najeeb r. en
Excellent experience with Dave.
Donna F. en
At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.
William J. en
The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.
James S. en
I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654
Frank S. en
I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)
Mary L. en
Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.
ann b. en
Great in everything! I rent from only you!
Matthew C. en
Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.
Maddie G. en
Excellent service!
Christopher B. en
My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.
AMY B. en
Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.
Mary L. en
Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.
Alex P. en
My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!
Anne K. en
AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.
Elizabeth W. en
The staff was amazing and so helpful. We could not have asked for a better experience!
emily c. en
I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.
Mark D. en
Michael S was friendly, fast and took care of all my questions. Great job. Thank you.
nathan w. en
They were a great help, and very friendly.
Carol K. en
Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!
Nina G. en
The staff was very helpful. I had no problems with how I was able to access the unit.
russell a. en
I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .
frank u. en
Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult
Margo M. en
I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)
Ron S. en
Thank you
Bethaney L. en
Bad costumer service
Craig L. en
I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.
Precious R. en
My move out dare was October 8th, not the 17th.
CLIFFORD A L. en
Friendly staff
Sandra D. en
Thank you all for taking care of my stuff and all your kindness ..
TERRY C. en
Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.
Rocky J. en
Very polite and accommodating staff.
russell a. en
This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .
Kendra C. en
There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.
gordon i. en
Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!
Catharine S. en
Always busy!
Deborah K. en
the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.
russell a. en
Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.
John H. en
Excellent ! Excellent !Excellent !
leigh s. en
Good experience all around.
Lisa D. en
The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?
Heather Marie W. en
The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.
alecia b. en
I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.