If you can't staff my return in real time, then send me a receipt when you process it, like you said you would, so that I don't have to waste my time calling the corporate office to get the contract closed and get my receipt.
Andrew H.Customer Reviews for U-Haul Moving & Storage of E Asheville
Testimonials From Recent Customers
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Excellent staff
James F. | First ImpressionsTruck promised was not usable was given a larger truck to use at no extra charge
JOHNTHOMAS S.I will search for other moving and storage companies before U-Haul as a last resort. Loaders hit my truck and never repaired it, call center mid-represented times, storage unit was difficult to access and billing continued to be messed up. Workers were nice but company was horrible.
Michael C. | Overall ExperienceStaff was very helpful.
Cynthia C.The early morning staff was really friendly. It was a pleasure.
David U.The staff are amazing. Very kind and professional.
April D. | Overall ExperienceStaff was very helpful and friendly! Had a great experience all around.
Hannah S.Counter staff were friendly and so helpful...Made my moving experience so wonderful..Was surprised on how well the 15 ft truck performed...
Billy S.This is my "go to" location in the Asheville area
Tammy B.The check engine light came on about half way through my move. This caused the equipment to begin going through gas very very quickly. I had a short move but this still ended up costing me more fuel than it should have.
Chris L.Excellent service from the staff at this location.
Joseph C.My van reeked of stale cigarettes & was not wiped inside on the dash or seats. No smoking needs to be enforced w extra charge if not obeyed. Easy to smell & tell.
SUSAN S.Employees were friendly
Danna B.Describe in detail where the truck is located on the lot
Charlotte D.Fill up the gas tank/require return will full tank
Christian H.Renting and returning was really quick.
BRUCE G.Customer service was great! Thank you.
Valerie H.Staff were very helpful. They thought I had left a personal key in the truck after completing my rental. It wasn't mine, but I am sure they are doing their best to track down whom it belongs to.l AAA guys.
benjamin B.My gas tank was not full. Hard to tell until I went to fill it up as required. I put over 6 gallons in and manually shut off pump while it was still filling. I had driven 6 miles. I'm sure the small truck gets more than 1 mile per gallon.
Eric H.Have someone check in the vehicle upon arrival - in the return lane?
Barry F.Excellent service
Peter D.The staff were very friendly and helpful. The truck we rented was clean and well maintained. Gracias.
Jackie D.nothing all is good .
Zoe H.The truck I used a 10 foot model, had parts falling off of it as I drove down the road. The left front blinker housing literally fell out of the vehicle and was bouncing against the front wheel as I drove down interstate 40. In addition the weather seal on the wind left side of the windshield also pulled off as I was driving down the highway and started flapping against the left mirror. My guess is that that vehicle was in an accident a while ago and whoever repaired it did a really bad job. In its current condition it is not safe to drive. Please call me if you have any questions. Jeff Hassel 978-204-1777
jeffrey H.Staff were very helpful and efficient. The actual storage area has obvious evidence of water infiltration. The area adjacent to our new storage are had trash in the hallway and moving blankets on the floor to absorb the water infiltration.
JAMES B. | First ImpressionsHelpful staff, calm and efficient despite being VERY busy.
JAMES B.Not sure, I'm not in the truck renting business, but I know of no improvement necessary.
Gary B.Kristian was extremely helpful in getting us through this stressful time.
Derek M. | First ImpressionsKudos to the woman working the checkin counter. A long line and working by herself, she remained calm and friendly during my 45 minutes of waiting. She deserves an award for her patience and calming influence in a long line of impatient patrons on a Sunday morning. It was all good indeed!!
ALAN W.Although I didn't get storage service, I found a closer location. The staff was PERFECT, professional and courteous. The location was clean and stocked.
Urgia L. | Overall ExperienceAll of the staff were courteous & friendly. Keep up the good work.
Rex P.Quick and efficient service. Sent my bill on email
Ricardo C.Thank yall for understanding while i was in the hospital\ stay Valealum401@gmail.com If iowe yall anything
Valeria E.Brought truck back with exactly the same amount of gas as I received it and still got a fuel charge …. Was offered a months free storage and they wouldn't do that either …. Uhaul basically sucks
Robert S.Nothing, the folks working at this location were friendly, helpful, kind and professional, and helped me feel confident loading my car onto a trailer and hauling it off with the truck. Y'all should give them a raise and make sure you take good care of them, because they are taking good care of your customers.
Tony H.Very rude employee and I will NEVER use this location again. In fact, I will post my experience on social media due to the treatment we received at this drop-off location.
Jim D.After being refused drop off at several locations, this location tried to refuse me as well after I had changed the drop-off location at the 800 number. It took her 10 minutes and arguing to get her to take the trailer. They were very obviously put out by the fact that I had dropped it off there because they felt they already had too many. I had to drive 45 minutes to get to the location after all the other closer locations refused to take my trailer. It was a terrible experience. I will not recommend or use Uhaul in the future if I can help it.
Tammie M.The trailer I was rented was full of dirt and ants and was compounded by water entering the trailer ruining many of our belongings. There was a visible patch on the roof of the trailer which I'm assuming is where the water leaked in from the rain. I called Uhaul and after being on hold for 30 minutes, I was directed to file a claim with repwest which I was then on hold with them and then a recording came on and directed me to file a claim on their website and then repwest contacted me to tell me that Uhaul does not need to cover damage caused by water or ants or dirt. If I wasn't worried about damage to my belongings, I would have acquired an open trailer instead of an enclosed one. Unbelievable that one cannot safely assume your belongings are safe when spending hard earned money on an enclosed trailer. Moving is difficult enough, getting to your destination and finding your stuff all messed up and then having to remove wet boxes after a 12 hour trip with two kids and a dog is just miserable. Shame on you, Uhaul.
Scott F.Never will use uhual again
Kyle J.I was greeted quickly and easy to find where to go.
Scott D.When I arrived to drop off the trailer I was told I was in the wrong place. I showed my paperwork and advised I confirmed online the drop off prior with Uhaul. I drove past several Uhaul places to get to this one but I was not given any other choice for drop off but this one. He unhooked it so I could be on my way. The person was nice, just frustrated that he had to take in a trailer with no where to put it. There were several people there trying to drop off at the same time.
Michael K.It was hard to find the truck. The lady behind the counter gets 6 stars. It was busy and she did a great job.
cyril B.Great service and well managed.
Ryan C F.Trucks need to be road tested more regularly and staff better trained to handle equipment malfunctions.
Kyle J.Good guys. Very helpful.
William B. | Overall ExperienceI believe that the new manager has brought the quality of service and customer care up to a great level. I was not pleased with the previous manager's lack of care in that department. I would be hesitant in recommending an outdoor unit there for several reasons- My storage unit always had leaves on the floor and puddles of water water beneath my boxes. I had to use a tiny 'rope' to pull my door open with, which left my hands hurting. Also , the door would come down and almost hit my head if I didn't grab it on its way back down and give it an extra hard push over my head. These are easy fixes, so I wouldn't hesitate to recommend outdoor units were those things taken care of.
Mary B. | Overall ExperienceEverything was good
Isibelle F.Nada
Robert P.Honor the contract. Overall shiesty business practices. And employee Charles Bryson unethical & changes contract to increase revenue. Is it UHauls intent to defraud the American Public? Will never rent from this Business again!!
julie G.Very efficient pick up/drop off and new vehicle. V good experience. Staff was v professional.
Richard H.Efficient and much less than PODS even with the help hired to load an unload :)
Kurt M.It was a great experience !!!
karen P.Can't think of any thing you meed to change.
Robert Y.The vehicle had less than half a tank of gas upon pickup (143 miles until empty). After refilling the gas tank (130 miles until empty)and returning the vehicle to a different location, I was charged almost $30 for gas.
Diana C.Only 1 staff on duty, very busy. It took 2 hrs to get my vehicle hooked up tp trailer so I could go. When I arrived at drop off Uhaul 6hrs drive later my vehicle was being held on the trailer by 1 chain in back. the chain in front wasn't hooked and both tie down straps on my front tires were laying on the trailer not strapped down to my tires. I'm so lucky my vehicle didn't roll off the back of the trailer.
REGINA W.I am still being billed when we have paid and received a receipt. I am very annoyed, after calling several times to again receive a bill.
jennifer c. | Overall ExperienceThe staff here are the nicest people!! Especially the older African American man who was as genuine and caring a person as I have ever met. I made sure to thank him for his kindness. I felt like I had found a soft landing place in a difficult situation.
Carla C. | Overall ExperienceLocation staff were great. However, phone operator that helped me never mentioned the unit was not on ground level. Access was 6' off the ground and not feasible. Had to rent another, pricier unit and wasn't told I would have to have insurance. Felt like a bait and switch. Will be finding another location after a month.
Michael C. | First ImpressionsMy only issue was I thought the charge for the storage unit was a bit steep
Ronald K. | Overall ExperienceWilliam and the rest of the Staff not only professional they all really go out of their way to be help. I just adore Mr. Ken, who greets everyone with warm welcome and a smile.
Lisa B. | Overall ExperienceWilliam was especially excellent
Ronald K. | First ImpressionsNo worries, No complaints. Thank you.
Wayne D. | Overall ExperienceThe access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.
James V. | Overall ExperienceBesides parking for customers everything at this location seemed good.
Brandon W. | First ImpressionsGeneral manager Jon Barrows is exemplary!
ANN R. | First ImpressionsIn my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .
Russel A. | Overall ExperienceI really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Gracias.
lauren e. | Overall ExperienceGreat experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. Jeff
Jeffrey E. | Overall ExperienceGreat staff, very helpful.
Brent B. | Overall ExperienceI needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! Gracias
James P. | First ImpressionsI had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn't available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn't feel safe leaving my items in the unit provided for an extended period of time.
BOBBIE B. | Overall ExperienceGuy at the drakes who helped me was great.
Michael B. | First ImpressionsWas not pleased with 5 day 26+dollars late fee
Brenda L. | Overall ExperiencePricing was fair & reasonable, Staffing very friendly & informative.
debra w. | First ImpressionsServicio al cliente de excelencia.
Kelly W. | Overall Experiencestaff doesnt remind customers of all the endless uhaul "conditions". paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again
Franklin G. | Overall ExperienceSome storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.
Heidi P. | First ImpressionsThey sold my stuff after I had made contact and paid my bill!!
JOSEPH G. | Overall ExperienceAlthough they were very busy, the staff was polite and the GM, Traci, was super helpful.
JONATHAN M. | First ImpressionsAWESOME Friendly Employees ready to help!
Linda Alicia L. | Overall ExperienceTraci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.
SUSAN C. | First ImpressionsMy experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs
Teddy F. | First ImpressionsOnly complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.
MICHAEL H. | First ImpressionsThe woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!
Adam G. | Overall ExperienceNeed to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!
denise c. | Overall ExperienceWell maintained and clean facility. Helpful Staff.
edward m. | Overall ExperienceThe parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.
Levi E. | Overall ExperienceTraci made point to check in with me about my preferred pronouns and that makes me feel very welcome!
Adrian P. | First ImpressionsEvery staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store
Jay F. | Overall ExperienceThe staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Gracias
bill n. | Overall ExperienceEverything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I'll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.
Oryhn K. | Overall ExperienceReally nice helpful people.
Virginia E. | Overall ExperienceIlluminated Moving Service is A++++++-They were the BEST!!!!!
Verdun H. | First ImpressionsI earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.
Dan S. | Overall ExperienceThe ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.
austin p. | Overall ExperienceAlthough this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.
Tonji V. | Overall ExperienceWay too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.
Forrest W. | Overall ExperienceStaff was very helpful.
Tonji V. | First ImpressionsVery convenient
David F. | Overall ExperienceTerrible Customer service around billing
Jake H. | Overall ExperienceThe lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..
cherly b. | First ImpressionsI need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn't actively rude & disinterested. Sometimes when you call, they'll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it's like they're constantly annoyed that customers are there.
Tara L. | Overall ExperienceThe few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won't go back bc they made it a very uncomfortable experience.
Tara L. | First ImpressionsEveryone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless
Melissa G. | First ImpressionsBad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks
Angela N. | First ImpressionsAlways a great experience at this location. One of the best UHaul facilities we've been to. Staff is hard working and attentive, best location in Asheville, hands down.
Jeffrey U. | First ImpressionsVery high cost monthly when compared to others.
Jonathan B. | Overall ExperienceVery friendly and helpful.
charles n. | First ImpressionsA bit expensive, especially after recent price increase. Otherwise great.
Robin G. | Overall ExperienceWhen asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.
Taminika M. | First ImpressionsHawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.
sylvia m. | First ImpressionsBueno
carl a. | Overall ExperienceDoes the Job, no complaints
Bobby W. | Overall Experiencewhen we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more
Rick C. | Overall ExperienceAvailable when I needed a storage space asap!
Carlie T. | First ImpressionsVery friendly and helpful staff and management
monique a. | First Impressions