Comentarios del cliente para U-Haul Moving & Storage of E Asheville

Don’t push customers to buy CDW. Allow customers to park on your lot, not across the busy roadway.

Main “supervising” employee was extremely rude and unfriendly. (Short hair, masculine female) forced herself under the hood of my vehicle even though she admitted having no idea what to look for fuse wise. She kept my paperwork after forcing me to go get a different vehicle (not needed) then accused me of taking it. My check in was a opening and didn’t get to depart with rental until 2.5 hours later.

They said they emailed a receipt but I never got it. Had to clear the ice and water from the back of the pickup myself.

I could not check in or out online which people should be able to do.

Show on the website which locations have self pickup!!!! I chose a location right by my house cause we don’t have a vehicle and we walk there to find out it didn’t have a self pickup and we had to take an Uber across town making us late for our appointment! It was a disaster and complete waste of time

Quick pickup easy return.

The manager on duty needs customer service classes. It was the worst experience I ever had. I will not be using uhaul again.

It took a REALLY long time to figure out where the key dropbox was located. Better signage and instruction from mobile check-out would be nice.

Do away with online pick up and drop off self check process.

Good

Does the Job, no complaints

You might review staffing qualities and hire those candidates with good customer service practices.

Customer service was excellent. Everything was ready to roll when we got there for our appointment.

On my trip a warning light went on on the dashboard. I called the U-haul number and the woman I spoke with had not idea what it was...

Don't charge them an extra fee when they do you're company a favor

Location needs more staff. Long wait time both during pick-up and drop-off.

Despite having reserved a UHaul van in advance, I arrived and had to wait in a line that was at least six people long for almost 30 minutes. The clerk was rude and unapologetic — and slow in checking me in. Then, the van I received had a dashboard light come on that said the right front tire is low and needs air. I have been a regular monthly customer of this location for more than 10 years — and I felt I was treated with disrespect. I feel UHaul should credit my account about $100 for the 30 minutes I had to wait in line and then for renting me a van with a right front tire that was low on air.

Running lights were not working, had to return it next morning in the dark- afraid the trailer was going to be rear ended.

The selection of equipment, additional supplies and staff attitude and helpfulness were exceptional

The person who helped me with my rental was extremely nice and very conversational. The whole experience was very relax, and they were a big reason why.

I left the contract under the passenger seat (no glove compartment?), but didn't need it - everything digitalized and easy. Thanks again!

Staff was very polite and helpful.

Customer service! I ended up being extremely late for work because I had to wait Over 30 minutes to return a freaking tow dolly. I ended up crying because I was so pissed off. Personally I think I should’ve been able to keep the tow dolly, Or at least should not of been charged for it because it was already worn and didn’t hardly have any tread left on the wheels but I had to return it before went to work so I didn’t get charged anymore.

The Lady and the Gentleman, were very kind, their attention was quick and kind, they helped me a lot and I would recommend them to my friends and family., BEST CUSTOMER SERVICE EVER

very good and efficient

The equipment return is the weak link. Had to wait in line close to 30 minutes before staff was able to accept and inspect the return.

The people at Kinfolk saved the day! Found out at 3:30 the day before an 8 30 am pick up we were rerouted 22 MI to pick up another truck. I called U-Haul talked with Shawna who never came back to the phone so I started calling around myself and found kinfolk had one truck although it was larger it was the only truck near me I could find at the last minute. I had reserved a truck the beginning of the prior week yet I didn't find out till the afternoon before that I couldn't pick it up in Marion North Carolina as planned. It took hours to get this situated, of course at greater expense since we had no choice but to get a larger truck at the last minute. When we checked it into Asheville North Carolina we were told it needed gas yet my husband had filled it up prior to return. He agreed with the woman who was so rude that the level of gas wasn't registering as full yet no more gas could be put in as would spill out. We were not aware there was an issue with a gas gauge reflecting correctly. The woman who wouldn't listen and who treated my husband like he was dirt wouldn't consider that there might be an issue with the gauge. We understand it's her responsibility to check these but there's no reason to be mean.

The sanitizer or deoderant spray used in the vehicle was way too much. We had to drive with the windows down in 18 degree weather because we had headaches and trouble breathing.

The truck was in poor mechanical condition.

The tire light came on and stayed on for the duration of my rental time. I pulled over to check tires myself and had to call UHaul Roadside Assistance to make sure the vehicle was ok to drive. Other than that, the vehicle was clean and worked well.

Nothing I had a good experience.

This location was wonderful. The Key West location cost me 3 extra hours by saying my car was prepared for the trailer when it needed hitch lights. I’m grateful the smart and capable long red-haired woman in Asheville locates it for me in Greenville and the squired never into their schedule at the last minute.

The u-haul representative who assisted, Miles, was outstanding. Very pleasant and efficient.

I like it??

It came as a surprise that U-Haul had to make a phone call to an alternate contact in order for me to rent the truck. It was confusing and only slow down the process for me and everyone in the long line behind me. I made the reservation by phone so would have sped up the process if I knew ahead of time.

Staff handled the rental quickly and efficiently both on the pick up and the drop off.

The people working were awesome. I arrived later than I planned, just a few minutes before closing and both staff were very courteous and friendly. A+ for customer service!

Since cell coverage is weak, it would be nice to have several kiosks to do check-in that does not require an associate.

I was was charged for damage to Truck that I didn't do!!!

The truck had an alignment problem, pulled to the right the entire trip. Quite irresponsible to rent out such a vehicle, did I mention a liability, and dumb on your part.

Very nice facility very nice people to deal with

Very friendly and efficient service.

On line check out and check in is too cumbersome.

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

I'm not sure how me having to immediately fill the truck up with fuel in order to drive it is acceptable.

Great and helpful staff!!

Where is the orange drop box?. I walked around the entire building three times and Looked by the main entrance like it says online. Spent over 30 mins doing this. Never found it, had to push the key under the automatic door. What the hell man?!

We rented a trailer for 2 days . Was due back at 9am. We were running late, so i called they said, no problem i will extend your time. Well when we got there they charged us for a extra day. Was not happy about that at all

Extremely slow and employees did not know what they were doing.

Took over and hour each time to pickup the car hauler and truck. Truck engine light came on several times and truck ran very poorly.

Very helpfull and polite.

The truck had mechanical issues (no heat or defroster) for the entire trip. I had to wear a hat and coat to stay warm for 12 hours. The windows kept fogging up and I had reduced visibility for the entire trip. The receiving employee in the 28805 office was not concerned about addressing my concerns.

Our sales agent was awesome!! He was helpful, knowledgeable and very personable!

Available when I needed a storage space asap!

Very friendly and helpful staff and management

UHaul is a very dependable company.

This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

Excellent service

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Excellent experience with Dave.

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Great in everything! I rent from only you!

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Excellent service!

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

The staff was amazing and so helpful. We could not have asked for a better experience!

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

They were a great help, and very friendly.

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

The staff was very helpful. I had no problems with how I was able to access the unit.

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Thank you

Bad costumer service

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

My move out dare was October 8th, not the 17th.

Friendly staff

Thank you all for taking care of my stuff and all your kindness ..

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

Very polite and accommodating staff.

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

Always busy!

the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

Excellent ! Excellent !Excellent !

Good experience all around.

The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.

I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.