Pleasant staff, clean equipment, good online information, excellent overall service.Gregory E.
Customer Reviews for U-Haul Moving & Storage of E Asheville
Asheville, NC 28805
(At the mall and near Wal-Mart)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steve N.
El cliente no dejó un comentario.Jacqueline M.
Nothing wrong with the facility, but the online pick up process was not very good. It sends you all over the lot to find the truck first, then makes you go inside for the key, which seemed to defeat the purpose of doing it online. Then when I returned the truck, the instructions said to park, take pictures, etc. then turn in the key. However the store employee told me I was supposed to pull into a certain area and shouldn't have parked it. He was nice and moved the truck for me, but it was an annoying process for both of us.Kayla J.
All good! Easy to do businessEric A.
Labor is a key element to your operation and there is were i think you need is more laborRonald B.
2 things. 1. I wish they had a parking area on site for day use customers. Parking across the street in the gravel lot made me a bit apprehensive. 2. The mobile check-in/check-out was fine, but I never received an email or text with my final itemized receipt. As a small business owner using uHaul for business use, this documentation is vital to my record keeping.Bryan K.
El cliente no dejó un comentario.CLAIRE P.
El cliente no dejó un comentario.Austin B.
I was charged 20 dollars for after hour drop off, before I did the app I put the keys in the drop box could not get the miles the truck was full and as clean as I picked it up, I tried to call next morning to explain but the store had a 20 minute wait time, had to go to work, the bill came over before I could call back. I will not ever do business with you again!Clifford H.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Leslie L.
Well first they didn't have the right size truk we had to take a bigger one. Then the ABS Lights come on and stay on the whole time we drove it over and down a mountain very scary for me. Then the wind shield wipers were terrible and it rained the whole drive. I am handicapped with PTSD and I called the HIckory location to see if someone could come and get it so I didn't have to worry about it but to no avail the manager said no one was at that location to drive it. To beat all I was then charged another 104.00 dollars when I turned the truck in. If I have to carry my stuff next time I move I will before I call u haul again. My name is Charles Flannigan and you can call me if you want to hear it from me. 8286411967Charles F.
Where was the drop off box? We spent almost 30 mins at this location doing the self return. We walked around the whole place looking for the key box and ended up having to shove the keys under the door.Kate M.
El cliente no dejó un comentario.Steven K.
El cliente no dejó un comentario.James C.
Canceled my truck. Had to drive a long way before getting the trailer and rented a penske truck . This is the second time it has been cancelled and cost me a lot of time and moneyRobert D.
I filled everything out online then had to do it again. Then you required waking my sick wife on some ridiculous rule than no real co practices. As a local CEO I felt the protocol and how it was delivered was horrendous.Carl A.
This location seemed understaffed, and we had to wait to pick up and drop off our rental, however the staff were working hard. The GM was especially friendly and helpful.Deborah C.
El cliente no dejó un comentario.peter M.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.George E.
Trying to call this place is a complete waste of time. they rather tell you to check in/out through your phone than really help you with the process.Zhane B.
El cliente no dejó un comentario.Christopher H.
Central customer service phone lines much too busy and takes far too long to get help. Two calls I had to make took over a hour and half of my time and unreasonable wait times. The two agents I talked to were nothing short of great and very helpful, they just need UHaul management to get them help and stop wasting valuable time of their customers.Nelson B.
The drop off was very quick and smooth! The customer service rep was great!Thomas J.
Great staff! They checked us in, and out, quickly and efficiently.Edward L.
El cliente no dejó un comentario.MARCY R.
The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!Adam G. | Overall Experience
Service was exceptional thanks to Tracy, she's the manager and seems to be everywhere doing everything! Amazing multi tasker...but clearly needs more employees to help run the business!Al T.
El cliente no dejó un comentario.john H.
I spend at least 15 - 20 mins looking for the key drop! It did not look like the one in the picture!!! It was just a slot in the door and was not clearly markedALICE W.
El cliente no dejó un comentario.Austin B.
El cliente no dejó un comentario.Victoria D.
We had no air conditioning the whole way . It was brokenðŸ˜Gregg F.
My contract had pickup and drop off locations clearly designated. However when picking up the drop off location was wrong. I waited 30 minutes while the manager tried to fix it and couldn't. Seems like it wasn't my problem and I should have been able to get my rental and go.Greg S.
Just a shout out : Jean was awesome to work with! It was nice to deal with someone for the check-in who's so friendly and helpful.Johnathan H.
El cliente no dejó un comentario.John R. | First Impressions
El cliente no dejó un comentario.Dana D.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.John R.
Uhaul has very nice professional staff with great attitude yÃ¿Nicky F.
El cliente no dejó un comentario.Alycia F.
El cliente no dejó un comentario.Maceo K.
Excellent experience.James S.
We had a 24/7 reservation but was unable to use my mobile phone on-site to pick up our truck even after the attendant confirmed we were doing things correctly and the settings on my phone were correct. We've always been forced to come inside, wait in line and repeatedly state that we don't want or need additional insurance coverage. The truck was parked so tightly next to the adjacent truck that we couldn't walk around it to detect pre-existing damage. The windshield was streaked with dead bugs and the windshield washer was non-functional.JERRY E.
El cliente no dejó un comentario.Tyler R.
The drop box could be more obviousJOYCE P.
Very slow serviceJEFFREY A.
Provide a clean environment, wear masks, be more organized and efficient. WEAR MASKS.Martha T.
Young lady who assisted was excellentRAY K.
it's not your fault but this location is situated in an incredibly sketchy and unsafe feeling area after darkCLAIRE W.
El cliente no dejó un comentario.Anne P.
El cliente no dejó un comentario.ELIZABETH O.
I must say I don't remember the person name who served us,but incredibly professional and very nice person. Must say though your 800 number and local are appalling. I waited on the phone more tjan 30 minutes. I hung upJean-Piero S.
Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!denise c. | Overall Experience
There was a little confusion with another customer using counter check-in and myself using the automated check-in. I had the keys in hand from the lockbox but the other customer had also been told that truck was for them. In the end it worked out well for me. I finished the check-in process and took the truck. I am not sure about the inconvenience for the other customer.Forrest S.
El cliente no dejó un comentario.HERIBERTO G.
I was under the impression that my experience would be contact free but this location does not seem to offer contactless rentals. There was no drop box for me to get and return the key. I had to go into the store and get the key from an associate and do the same to return the key. This was not the expectation set by U-Haul.Johnathan P.
El cliente no dejó un comentario.Veronica B.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.David M.
Well maintained and clean facility. Helpful Staff.edward m. | Overall Experience
Super friendly and professional staff. I rented a 10 foot truck, it was in great shape, would use this location again.Elizabeth S.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Ryan C.
Staff were very friendly and helpful. A pleasant experience. The online check-in/return system is a little annoying for those of us who have poor reception but that's not this location's fault.DAVID E.
El cliente no dejó un comentario.Timothy S.
no onsite parkingchristopher J.
El cliente no dejó un comentario.Benjamin P.
Every bit of my experience was AMAZING!!!!Coreen D.
El cliente no dejó un comentario.Diana J.
The young lady who checked me in was very helpful and made my experience as nice as it was.Linda G.
El cliente no dejó un comentario.EDWARD E.
It was a very excellent experience, from renting, moving to returning the truck. Service was way above par, from the front desk to the outside inspection, etc. I look forward to my next trip with U-Haul.Morris W.
Van was comfortable and road well. Service was fine. contactless phone pickup with good. No one was at the store when I came to drop it off but a cleaning staff person helped me.Duncan M.
The staff here are exceptionally helpful. Great folks.Catherine B.
El cliente no dejó un comentario.Shannon H.
I returned a cargo van this morning, when I arrived there were two people to be service one at the counter with your employee and one customer and me. After waiting 45 minutes, your employee looked over me & asked the gentleman behind are you next. He politely told her no the lady that's standing in front of me is next. Now mind there's 4 more customers now, She took my key and said I'll be right back, which was another 30 min. She walk up to me & told me my total and said I could go the would charge my card the balance owed. I step to the counter mind you, because I was standing at the first social distance floor marking and told I prefer receiving a receipt now and stated to her the u to utility dolly was not in the van and I needed credit for it. She gave me 2 receipts one for the Van rental and one for credit. I asked her why didn't she make the adjustment, she stated I'll receive it in couple days to my credit card . Customer service is no longer, I waited for 1 1/2 hr to be serviced and she dismissed me in less than 5 minutes. Would I use your service again or recommend. Hopefully your next employee will be about customer service.Joann S.
El cliente no dejó un comentario.GERARDO O.
Great service and friendly staffDarryl G.
El cliente no dejó un comentario.ANNE B.
The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.Levi E. | Overall Experience
Horrible gas mileage even for a box truck, brakes felt non existent and the windshield wipers were utterly uselessZACHARY W.
Actually give them the truck that was reserved. We did not need or want the larger size truck that you gave us even though we reserved a smaller one.Stephen R.
El cliente no dejó un comentario.Robert C.
Awesome service and support from this team. Very organized and efficient. One of the best I have seen! Thank you and a repeat customer definitely!WILLIAM A.
They were able to accommodate within reason and explained rental options to me before making any purchase. ¡Gracias!AMY B.
El cliente no dejó un comentario.Keva R.
El cliente no dejó un comentario.JEFFREY B.
El cliente no dejó un comentario.HUNTER W.
El cliente no dejó un comentario.Phillip L.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Doug S.
Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!Adrian P. | First Impressions
Was not informed that there is an â€œafter hours drop off feeâ€. Extra charge was put on my bill, then was informed that they couldn't refund my money for up to 5 days.Benjamin A.
Due to a few problems with uploading photos, that delayed getting out faster. The representative at the Swannanoal was helpful, with great customer skills that assured me it would be noted & remedied. Corp customer service was great, assuring & understanding of the issues. They made the experience wonderful with their wonderful customer and remeservice response & remedy of all issues.Donald J.
Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship storeJay F. | Overall Experience
El cliente no dejó un comentario.Tate P.
Increase staff. The young lady was alone and swamp. She did great but was overwhelmed.Jesse B.
Check out wasn't as quick/easy as app suggested. Air conditioner did not work! 5+ hours sweating in a hot truck with windows down on interstate.Michael L.
Great customer service! My son left some expensive technology in the truck and we got a call after dropping it off that it was there- very grateful!Geraldine N.
When I picked my truck up I was told it just came back from service. The truck had more miles then what the contract said. When I returned the truck there was nobody there to help. I was told to do the self check in which I did. 1 person outside cleaning the truck was the only person I saw. I was charged extra miles that I shouldn't have. I reset the trip when I picked up the truck.JAMES G.
El cliente no dejó un comentario.MARGARET A.
El cliente no dejó un comentario.Jean-Piero S.
El cliente no dejó un comentario.David M. | Overall Experience
The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Graciasbill n. | Overall Experience
El cliente no dejó un comentario.Ariel P. | Overall Experience
Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I'll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.Oryhn K. | Overall Experience
Really nice helpful people.Virginia E. | Overall Experience
Illuminated Moving Service is A++++++-They were the BEST!!!!!Verdun H. | First Impressions
I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.Dan S. | Overall Experience
The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.austin p. | Overall Experience
El cliente no dejó un comentario.Ryan T. | Overall Experience
Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.Tonji V. | Overall Experience
Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.Forrest W. | Overall Experience
El cliente no dejó un comentario.Michael H. | Online Move In
El cliente no dejó un comentario.Mark T. | First Impressions
Staff was very helpful.Tonji V. | First Impressions
Very convenientDavid F. | Overall Experience
El cliente no dejó un comentario.Melissa G. | Overall Experience
Terrible Customer service around billingJake H. | Overall Experience
El cliente no dejó un comentario.David F. | First Impressions
El cliente no dejó un comentario.douglas r. | First Impressions
The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..cherly b. | First Impressions
I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn't actively rude & disinterested. Sometimes when you call, they'll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it's like they're constantly annoyed that customers are there.Tara L. | Overall Experience
El cliente no dejó un comentario.Ivonne or timothy H. | Overall Experience
The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won't go back bc they made it a very uncomfortable experience.Tara L. | First Impressions
Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamlessMelissa G. | First Impressions
El cliente no dejó un comentario.RJ C. | Overall Experience
Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masksAngela N. | First Impressions
Always a great experience at this location. One of the best UHaul facilities we've been to. Staff is hard working and attentive, best location in Asheville, hands down.Jeffrey U. | First Impressions
El cliente no dejó un comentario.Cynthia W. | First Impressions
El cliente no dejó un comentario.jacqueline m. | First Impressions
El cliente no dejó un comentario.Michelle P. | Overall Experience
Very high cost monthly when compared to others.Jonathan B. | Overall Experience
Very friendly and helpful.charles n. | First Impressions
A bit expensive, especially after recent price increase. Otherwise great.Joshua G. | Overall Experience
El cliente no dejó un comentario.Jessica J. | First Impressions
When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.Taminika M. | First Impressions
Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.sylvia m. | First Impressions
Buenocarl a. | Overall Experience
Does the Job, no complaintsBobby W. | Overall Experience
when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have moreRick C. | Overall Experience
Available when I needed a storage space asap!Carlie T. | First Impressions
Very friendly and helpful staff and managementmonique a. | First Impressions
UHaul is a very dependable company.ALISON S. | Overall Experience
This isn't a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.nathan k. | Overall Experience
Excellent serviceDeborah T. | First Impressions
I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.Eugene C. | Overall Experience
Excellent experience with Dave.najeeb r. | First Impressions
At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.Donna F. | First Impressions
The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.William J. | Overall Experience
I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654James S. | Overall Experience
I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)Frank S. | Overall Experience
Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.Mary L. | Overall Experience
Great in everything! I rent from only you!ann b. | First Impressions
Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.Matthew C. | Overall Experience
Excellent service!Maddie G. | First Impressions
My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.Christopher B. | Overall Experience
Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.AMY B. | Overall Experience
Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.Mary L. | First Impressions
My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don't go to dealers for auto transports!!Alex P. | First Impressions
AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.Anne K. | First Impressions
The staff was amazing and so helpful. We could not have asked for a better experience!Elizabeth W. | Overall Experience
I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.emily c. | Overall Experience
Michael S was friendly, fast and took care of all my questions. Great job. Thank you.Mark D. | First Impressions
They were a great help, and very friendly.nathan w. | First Impressions
Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!Carol K. | Overall Experience
The staff was very helpful. I had no problems with how I was able to access the unit.Nina G. | Overall Experience
I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .russell a. | First Impressions
Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficultfrank u. | Overall Experience
I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)Margo M. | Overall Experience
GraciasRon S. | Overall Experience
Bad costumer serviceBethaney L. | Overall Experience
I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.Craig L. | Overall Experience
My move out dare was October 8th, not the 17th.Precious R. | Overall Experience
Personal amableCLIFFORD A L. | Overall Experience
Thank you all for taking care of my stuff and all your kindness ..Sandra D. | Overall Experience
Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.TERRY C. | Reservación
Very polite and accommodating staff.Rocky J. | Overall Experience
This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .russell a. | Reservación
There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.Kendra C. | Overall Experience
Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!gordon i. | Overall Experience
Always busy!Catharine S. | Overall Experience
the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.Deborah K. | Overall Experience
Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.russell a. | Overall Experience
Excellent ! Excellent !Excellent !John H. | Overall Experience
Good experience all around.leigh s. | Overall Experience
The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?Lisa D. | Overall Experience
The staff was rude and not helpful. When asked if I could talk to the manager the gal replied "she she's really busy". The place is very inconvenient and the storage units are dark.Heather Marie W. | Overall Experience
I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.alecia b. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!