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tina t | Overall ExperienceSelf Storage Units in Asheville, NC, 28803
U-Haul Moving & Storage en South Asheville
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Arden-Asheville Self Storage
7 New Rockwood Rd, Arden, NC 28704 View Available Units2.4 miles from this location -
U-Haul Moving & Storage of Hendersonville
1500 Airport Rd, Hendersonville, NC 28792 View Available Units13.6 miles from this location -
Hendersonville Self-Storage
1055 Keith Street, Hendersonville, NC 28792 View Available Units13.8 miles from this location -
Keep It Covered Boat/RV Storage
225 Utah Mountain Road, Waynesville, NC 28785 View Available Units28.2 miles from this location
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- 3.5 es la calificación promedio de clientes
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This U-Haul Storage facility has quite possibly the worst customer service I've ever seen. With the exception of one employee named James, every other person there is completely inept, habitually absent, and occasionally downright hostile. During the course of my renting a unit there, I was unable to get a prepaid debit card that I was forced to have mailed there for lack of any other permanent address. The mailbox was locked, and (in spite of their assurances to the contrary) I was never given the letter containing two weeks pay, since I never could check the mail myself. Pushing the issue escalated to the point where one of the black thugs who worked there got into a shouting argument with me at one point. Calling the cops didn't help because they weren't interested in getting to the bottom of the matter. Then, I was told I had to vacate the property in a week's time. I did finally manage to vacate and move to another far cheaper unit, and U-Haul still tried to charge my prepaid debit card for several months long after they knew I was long gone. Again, it's one of the worst run businesses I've ever had the displeasure to run into from the manager on down to the rest of mostly black riff raff, who pretend to work there but in reality are just collecting an undeserving paycheck.
PAUL M | Overall ExperienceBathroom was dirty, and I don't think it had soap. I haven't interacted with staff since September.
Kenneth F | Overall ExperienceLaQuesha was tremendously helpful and compassionate as this is the result of Hurricane Helene and subsequent injury. She’s knowledgeable and perhaps a lifesaver for me! Mary
mary b | First Impressionsgreat staff
JASON F | Overall ExperienceI love this place I was there 4 years
Rodrigous H | Overall ExperienceMy storage unit has a leak in the roof that causes water to run Into my storage unit. The clerk who put me in this unit was fully aware and still put me there. I was not told that I had to pay an extra fee to have 24 hr access. If my belongs are damaged I will sue this company.
Yvonne M | First ImpressionsClean storage facility. staff is friendly, nice. Had a problem, and it was dealt with professionally and remedied immediately. Manager took care of it and handled professionally.
Lillian P | First ImpressionsVery good experience
Frank m | Overall ExperienceStaff were helpful in helping me find my unit as there were multiple sections to the facility. Staff were cleaning while I was on site and multiple carts were available. Very convenient and easy to access.
Laura D | Online Move InI enjoyed my stay
Pamelia P | Overall ExperienceAll is well.
Juanita B | First ImpressionsI rented a “mobile pick up” turns out this location is not a mobile pick up. This significantly delayed the process having to renter all of my information at the counter. I also rented a storage unit. They had to reassign me THREE times because each unit they assigned me was illegally occupied or they “overbooked” it was absolutely ridiculous. I was late to meet my movers because of this. They also did not have the size truck I needed and gave me a much larger one which was very difficult to drive. After dropping off the truck and returning the keys in the drop. I get a notification from uhaul to my phone saying I needed to “complete the mobile drop off” asking for photos of the inside of the vehicle which I can not access because the keys are in the drop box. This was by far the most HORRIBLE uhaul experience and I have used and trusted uhaul over the years. If the location does not offer mobile pick up service, do not advertise for it. The employees were very friendly and helpful, this was a system error and needs to be FIXED!
Tynesha C | First ImpressionsAbsolutely the best Uhaul that I've ever visited!!!
lamar k | First ImpressionsThe staff at UHAUL were professional and very helpful. They went above and beyond to help accommodate my needs. I have recommended them to many of my associates who were in need of storage and employment. They handle difficult customers with patience and understanding. Great service all around! 👍🏼
valorie g | First ImpressionsThe only person there who seemed to be doing their job was James I believe his name was. Tall guy with long dreads. If he wasn’t there I wouldn’t have gotten any help. He made this whole experience a lot less stressful for me. BUT, he seemed to be the only one who cared. Definitely give him a raise because he deserves it. I suggest finding new staff other than him. He made the process of moving in and out stress free and actually listens to the customers.
seana h | Overall ExperienceFacility lighting needs to be updated as well as floors cleaned and resurfaced. Outside needs to be swept/sprayed down and equipment better managed as I had to move trailers myself to get access to the loading bay. Loading bay was not clean and not clear when I got in; could not back trailer completely in bay. Reaching out to “Jason”, I’m an electrician and contractor in the area, happy to help with these maintenance issues. Damon Painter 7044774965
Damon P | First Impressions