Staff are friendly and competent.
HERMAN L | First ImpressionsSelf Storage Units in Ajax, ON, L1S1S3
U-Haul Moving & Storage en Ajax
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Excellent work.
alfrado p | Overall ExperienceJoss was very helpful and accommodating. Explaining everything and giving me the best price and promotions available. Great overall experience.
Catherine c | First ImpressionsArrived after office hours. Procedures were clear & worked perfectly with one exception - large main door would not open, had to use small door
Derek T | Online Move InEasy access and well maintained and secure facility.
ABIODUN O | Overall ExperienceMost definitely never going back nor recommending. The “Assistant Manager” was rude and his mouth? Attitude and verbal language was totally unethical and unprofessional. Never seen such behavior both verbally and physically. Yelling at my kids too while I was off loading
REAN C | First ImpressionsI Rate it below average for 3 reasons: 1. The unit I reserved on Sept 2023 was not available and we learned that on arival and at that point we had to get a bigger storage unit and pay more. 2. Uhaul had a rate increase within one year of our usage. 3. Unloading the unit was a disaster because you can't have a sign for people not to park their car in front of loading/unloading door? The movers had to park far on the side street that cost us more to unloading and some of our furniture was damaged because on uneasy access. I will
rod n | Overall ExperienceI would never recommend this place for anyone they caused me so much grief and headaches so much so I’m probably gonna sue
eric h | Overall ExperienceThe staff is very accommodating and helpful Kim was the manager that I spoke to and she was very informative and helpful. She was superb. I was at the Ajax location.
kimberly b | Overall ExperienceIt was a pleasure
Stuart G | Overall ExperienceI like to say thanks to all the employees you are very helpful and very knowledgeable I really appreciate God bless
Frederick N | Overall ExperienceThe worst experience ever renting my U-Haul truck I had my U-Haul truck rented for 10:30am I get there to do the online check-in mobile it tells me I don’t have a rental. I have to wait on hold for over an hour to find out the keys for the truck stolen. Then I have to find a new truck. I already paid for the moving crew U-Haul from 11:30 to 2:30 by the time I got there after getting my truck was 2:00 And nobody is willing on reimbursing me for the mess up that was made that I paid the moving crew for the time to help me unload my storage unit and get it in my house. I had to do that all by myself to get in my house, not happy at all.
ALANNA C | Overall ExperienceStaff was good with respect to my enquires. However to my disappointment yesterday when I had my furniture removed only to find out my new couch & lounge chair covered with MOUSE DROPPINGS. I AM TOTALY DISGUSTED !! I WILL NEVER RETUN TO THIS COMPANY NOR WILLL I REFER FAMILY OR FRIENDS..!!!!
LILLIAN V | Overall ExperienceMy journey with uhaul started August 22,2024 with a rental 5X8 trailer on a one way to oshawa in which i booked in advance and i was given the offer of a month free rental storage unit. When i was ready to pick up trailer there was none available of course i was notified of this at the last minute and i was then told that if i wanted a trailer it could only be a the one under a 5x8 and i would have to pick it up in either bellville or brockville which was obviously not at all convient as i said this was told to me very last minute, the lady i spoke with on the phone had know care in the world it was not her problem, being that moving is already a stressful time and i had booked this well in advance i was very upset,and also due to the fact iwas going to be a month later renting another trailer from uhaul to relocate out of province so good money i am spending at uhaul. I had to then rent a truck 10x? in which i had to arrange someone to drive my car as i had to now drive the truck another inconvience. this was all from the Kingston location and i believe your scheduling department in Ottawa. Once getting to storage which was farther then oshawa another inconvience as they had lnow storage so off to Ajax i had to go. Once at Ajax i put my things in storage and booked a one way 5x8 trailer for my next move to Nova Scotia, i had to leave my things in storage a few days longer then expected a few days and they then charged me for a whole month which was 190.00 dollars, so now i have paid more for a truck because there was know trailer which was booked ahead and now i am paying for a month extra for keeping my things in storage a few days longer in which i notified them in advance of that as well. So was my service good at a very stressful time, i am pretty sure you can figure out that know not at all, were the people at the counter at the ajax facility nice yes but with no alternatives or care how much more i spent or all the inconviences uhaul created for me, the communication within uhaul is horrible, and customer service is the worst as a good paying customer with a big move i was not impressed i think compensation should have giving to me in this whole ordeal. Only thing good was the clean over priced storage unit other then that it was a horrible experience. Regards Tracy Jones 902-350-2520
TRACY J | Overall ExperienceI am very satisfied with the dealing of U- Haul and all the staff over the phone and in person were very nice and very understanding. Keep it up U-Haul.
ELANGOVAN M | Overall ExperiencePunati from the scheduling and changes depart of east end is a legend! She is a great prospect for U-Haul for greater roles - I always rented the moving trucks with U-Haul and has it pretty much an annual thing for me. I must say Punati was professional, patient, and very considerate. Saleq at Ajax U-Haul location was also very helpful, patience, professional and considerate. They both have won my trust with U-Haul for future. I have had bad previous experiences with how the customers are spoken with, the dominant voice and sarcastic responses. I think these two are GEMS.
Syed S | First Impressions