Customer Reviews for U-Haul Moving & Storage of Ajax

Rating:

5.0

Great overall experience with the equipment and staff we definitely recommend

Rating:

5.0

I was a bit confused with miles and km. But eventually figured it out.

Rating:

5.0

Excellent service 👌

Rating:

1.0

The worst experience ever. Very bad service, philthy vehicle and failure to deliver a so called Guaranteed truck reservation which caused me to go to three locations looking for a truck. Will never recommend U Haul services.

Rating:

5.0

Very attentive, great customer service. Keep doing what you're doing.

Rating:

5.0

I recently had the pleasure of assisting my friend with a move, and I must say, the entire process was quick, easy, and utterly painless. What impressed me the most was that the level of service has remained consistently excellent over the years. It's a testament to Kim's dedication and commitment to providing customers with a top-notch experience. It's rare to find a manager who not only sets high standards but also ensures they are met consistently. I highly recommend this facility for anyone in need of storage or moving services. Thanks to Kim and the entire team, my friend's move was not only stress-free but also a positive and memorable experience. Keep up the amazing work!

Rating:

5.0

Excellent everything! Love ❤️ ❤️ love

Rating:

5.0

Staff and customer service were amazing! Keep up the good work!

Rating:

1.0

Very unprofessional and charge me too much I told them I can drop the truck in Mississauga location but they didn't allow me and told me bring it back to Ajax from Mississauga that is why I get too much charge but god watching

Rating:

3.0

Make sure the trailer floor isn't coated in oil and that it doesn't have missing anchor points.

Rating:

5.0

The general manager lady was way too rude for parking my vehicle to a parking spot, and there was no sign to say customers can not park the car overnight. I don't like her attitude and for last 7 years my worst.experience with u haul. Next time I see thi lady I will talk to other staff. Thank you u haul for choosing this kind of staff to treat customers paying 150-200 each time.

Rating:

5.0

Excellent

Rating:

4.0

The staff helping with the hookup were great.

Rating:

5.0

Counter staff were excellent, they are great ambassadors for your brand

Rating:

5.0

There was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.

Rating:

5.0

On arrival, we were greeted quickly and warmly. The van was not equipped with USB plugs which made powering my phone a challenge.

Rating:

5.0

The location was fine. The problem is that I booked a U-Haul at a different location and 24 hours before pickup was forced to use this location instead.

Rating:

3.0

The location wasn't the issue it was the U-Haul app! I was at the location for my pick up time and didn't get the truck until 1 hour and 30 minutes later!! The app wouldn't scan my driver's license and each time I called in I was being transferred all over with no help...until I got 1 person who assisted and asked me to try the website instead of the app it self (which eventually worked)

Rating:

3.0

Phone number seems to be not in service for this location. Called several times as I had a question about the vehicle and automated service put me on hold.

Rating:

5.0

The staff were super helpful and friendly on the phone and in person. Great experience! Thank you!

Rating:

5.0

Nothing to improve very quick easy process

Rating:

5.0

Friendly staff, convenient location, price could be little lower but overall very good business

Rating:

5.0

Everything was excellent

Rating:

2.0

I am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.

Rating:

4.0

The process in which things are processed takes too long. Not just when it's busy. The people working there are all very kind and helpful with my interactions thus far.

Rating:

4.0

I had a great experience especially when at the ninth hour dealing with a miscommunication with my Moving Helper and Talik was extremely accommodating which made a world of difference for me... I will continue using this location for all of my moving and storage needs.

Rating:

5.0

Great service and helpful. Staff had an overall great experience will come back again.

Rating:

5.0

Check in and out were quick and easy.

Rating:

5.0

Some type of air freshener/atonimizer to freshen-up the vehicles in between use would be nice.

Rating:

1.0

I've been to this location two times. And twice front desk worker Jocelyne S was very rude and arrogant. I rent U-haul trailers a few times a week for my business and I never seen worker like this.

Rating:

5.0

Great service

Rating:

1.0

I went this location second time door was closed non of them available there I call the number provided nobody picked the call .its second time waist my time was don't know why u-haul provide them there service it should cancel contract with them

Rating:

2.0

Warn us ahead of time the many things that have to be done if one returns a truck after hours …. Very frustrating experience … also the staff were arguing among themselves at the counter as I was waiting for them to figure out what 15 foot truck I was getting

Rating:

5.0

Drop off location was great.

Rating:

1.0

Truck was not well maintained and due to that consume lots of gas. Although refill the gas same level they charge me for the gas money

Rating:

5.0

The same

Rating:

1.0

Ajax location horrible customer service. I was put threw hell & back. 1st the person before my order didn't bring the truck back. then i wait for hours. then you lend me a smaller truck after hours of waiting. then you call & tell me my truck is back. I come back & wait again. then the male manager tells me I don't have to pay for it & they are also giving me a $50 credit. Then he also says I can keep the truck overnight as compensation. Then my wife calls the next day & says we were having trouble closing the door which is why the truck was an hour late. then my wife speaks to the rude manager KIM which not only is not returning the call back she told my wife she would make, but also says that the male manager never offered any of those things that he told my husband. so they do give us the 50. credit but they charge us for the rental, the late return, & the second rental. Then I tell the rude KIM manager that I want to speak to a manager at head office & she says " I'll give you the number of the guest that was late bringing back the trailer & you can yell at them" I'm completely in shock! I can't believe this women had the nerve to offer me a private number of your customers, but i clearly didn't take her up on her offer which isn't acceptable & private against any customer service company. My wife then calls the 1800 number & the women there says my wife will get a call back from the highest manager of uhaul. well its been almost 2 months & no one has had the consideration to followup on the hell my wife had gone through with you horrible customer service and the customer privacy issue that this so called horrible manager KIM from the Ajax location.

Rating:

5.0

Great experience from the start to finish. Very helpful team

Rating:

5.0

Great customer service and the app was very easy to use.

Rating:

5.0

I put the entry in for the gas level but I did know that I had to bring the gas level back to half. I brought it back to the level that I record at the beginning of the rental. You may want to state this to the customer.

Rating:

5.0

I had a good experience at the Ajax location, staff members plate and courteous both when I picked up the vehicle and when I dropped it off kudos everyone

Rating:

5.0

Awesome facility and awesome employees. I have rented trailers and trucks from you and you always deliver with no snags. Pay what I expect to pay and get nothing but great service from competent and courteous employees. Thank you

Rating:

5.0

The service was great!

Rating:

5.0

Customer Service on pick up, check in and drop off were all amazing. Great location great sercice.

Rating:

5.0

Fast and easy, They hooked me up and when I returned they unhooked the trailer. No issues.

Rating:

5.0

Great staff. Manager ( her name escapes me) is always ready to help in any way. I would not go elsewhere. Even is a better cost was offered. Cheers Bert 🍻

Rating:

1.0

They made a mistake and the manager refused to correct it. He was very aggressive towards me nd dealt with the situation very immature.

Rating:

5.0

Keep doing what you guys are doing your staff was accommodating courteous friendly and professional thanks a lot

Rating:

4.0

I found nothing wrong with this rental

Rating:

5.0

Nothing! Absolutely fantastic service

Rating:

5.0

Excellent service

Rating:

4.0

Check in time is quite lengthy.

Rating:

3.0

The agent who checked me in doesn't seem to be a good fit for a customer facing role. For eg: When I presented myself at 11:15 AM for my 10 AM reservation she informed me that my truck hadn't come yet and I should come back in an hour. I asked her to check again and she was extremely condescending in her manner and told me to "just hang out" as there is no other truck. I asked for different size options in that case and that's when she realised she had made a mistake. That's ok, people make mistakes. I do too. Yet an apology or acknowledgement would've been nice or at the very least some toning down of her condescending tone. Alas! That was not to be. It continued with her asking for a back up name and phone number and then informing me that I am the only person allowed to drive. I said, that I will be the only one driving, to which she replied, "that's what I just told you." She mumbled a long list of instructions and if I had a question or a clarification about any of her instructions, I got an eye roll and just further talking down to. What surprised me is that all the other staff members that I had to interact with, including the girl who I returned the truck to, were excellent and very friendly and helpful. As I went to get my truck, it was boxed in between other trucks and I just went looking for other staff members to help me as I really did not want to deal with the girl checking me in even though she was free. I wish to point out that I didn't complain to her about our interaction and didn't want to escalate or create a scene. I just smiled and received my keys and got the help I needed from other employees. It was moving day for me and I had no desire for a confrontation. I wouldn't have called in to complain or even mentioned this but then Uhaul sent me emails asking for my feedback so here it is!

Rating:

5.0

Serve coffee

Rating:

5.0

Great Place…Great Service.

Rating:

5.0

professional

Rating:

4.0

You need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.

Rating:

5.0

Tylek is a perfect assistant Manager, great customer service skills

Rating:

5.0

Kim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Thank you!

Rating:

1.0

Even though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that “my invoice was correct and nothing was going to be done for the inconvenience” I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again

Rating:

3.0

Had difficulty with the app. Hard to up load identification.

Rating:

3.0

Staff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.

Rating:

5.0

Friendly staff

Rating:

5.0

A great experience. Staff was great!

Rating:

5.0

I would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.

Rating:

5.0

What a great place.. I will always use their service, just great prices

Rating:

4.0

the hallways were well lit; it was a little dark in the actual storage unit

Rating:

5.0

What a wonderful staff. Always so helpful, caring and kind. The best team I've come across 🙂

Rating:

4.0

good

Rating:

3.0

Great with service but still expensive for the footage use.

Rating:

5.0

Uhaul is always great! Never any complaints. :)

Rating:

5.0

It would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.

Rating:

5.0

This is the third time I’ve had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne

Rating:

5.0

The staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.

Rating:

5.0

The staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .

Rating:

5.0

I couldn’t ask for more. I will recommend you to everybody.

Rating:

1.0

I mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is

Rating:

5.0

Very friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.

Rating:

5.0

Best staff ever and the manager is excellent

Rating:

3.0

Nice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.

Rating:

5.0

Received really good service and perfect for my needs.

Rating:

1.0

I waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease

Rating:

4.0

We had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours

Rating:

1.0

People where mean and how

Rating:

5.0

The staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.

Rating:

5.0

The Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that

Rating:

2.0

Need better phone response time. I was on hold for 20 minutes. Uhal didn’t cancel my storage unit rent after I told them I was moving out.

Rating:

5.0

Great service. U-Haul saved the day for us,we'll definitely use it going forward.

Rating:

5.0

We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.

Rating:

1.0

I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn’t open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.

Rating:

3.0

mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.

Rating:

5.0

Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.

Rating:

5.0

Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne

Rating:

5.0

Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.

Rating:

5.0

I’ve rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I’d definitely recommend this storage location.

Rating:

5.0

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

Rating:

5.0

Great service. Patient, friendly staff and always ready to help.

Rating:

5.0

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Thank you!

Rating:

5.0

Simply the best and very friendly staff

Rating:

4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Rating:

5.0

Staff very helpful

Rating:

5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

Rating:

5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Rating:

5.0

I would recommend this storage even though I had trouble at two other locations

Rating:

5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Rating:

5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great