Service was an hour past scheduled time
David LingenfelterCustomer Reviews for U-Haul Moving & Storage of Ajax
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great all around experience
Ian MacphersonAlways great service, one suggestion though, the ramps are generally over looks when cleaning . My ramp had ice salt all over it .
WILLIAM MCLEANAll good
lora duncanCustomer service was exceptional. I've rented from Uhaul before. Would appreciate some sort of loyalty discount for subsequent rentals. Thanks again. Andy Lubczynski
Andy LubczynskiYes!!! Stop forcing people to use the app and sign up for it!! I called an agent last night to drop the truck off. Everything was great the agents were great at pick up, the cleanliness of the truck, but when it came to dropping the truck off i was not happy, i had to roam around the building for almost an hour tryna figure out how to drop the truck off with out using the app. Stop forcing people to use the app, instead place a picture of a QR code by the drop off area so folks can use the website instead. I am sure I'm not the only person saying this… Thank you Matt
Matthew MarshLet them know it's very expensive and there no day to day charge it's a fix rate ..
Brain JensonI appreciate everything, particularly, the lady who served me. She was above and beyond. Thanks! Yonatan
Yonatan HiruyVery good service, my only complaint was the billing, I was over charged for fuel and rental but was it was quickly rectified, thanks.
Maxwell AndersonI was going to rate excellent, but this is what happened to me: even reserving the truck one week before, the day before they sent me a message saying the pick up location was 36 km opposite to where I was moving… they didn’t have any similar options for what I was looking for in the location that is 5 min from where I was living. After 20 min on the phone and 3 transfers someone helped me and “gave me” the extra mileage. Next day when I got at the place I received a message someone was going to call me 5 min before my pick up time. I got at the location and the person there told me they didn’t have my truck because the person didn’t drop it off at the right place. She told me to wait for a call, nobody called me, I called U-Haul and then they sent me to another location 10 min from there. I called the next day and got a discount for the inconvenience. Other than that everything was nice, good truck, clean and new…
Sadir JuniorI always love renting from this location everyone is so friendly and knowledgeable. The customer service is top notch. No improvement needed for me
Janet BrownBeautiful service!
Natalia PeteshenkovEXCELLENT CUSTOMER SERVICE
shadene glasgowI booked an appointment online and was confirmed for Monday March 11, but then was advised that they never do hitch installations on Mondays at that location. Is there lack of co-ordination between central online booking functionality and the local branch? So was rescheduled for Wednesday and had a great experience today.
Larry HoggThe service provided by the receptionist was excellent, but the service provided by the person responsible for delivering the truck was poor. We rented an articulated truck with a trailer for the car, but we only received information on how the trailer for the car worked after I went after the delivery person and asked. Thanks.
LUCIANA DE OLIVEIRAStaff assisted throughout the process, excellent service,
ORONZO ALBERGAThe equipment needs to serviced I could hardly ratchet up the tyre straps very rusty and dry store clerk was amazing
Robert HammondClean environment and friendly, helpful staff.
Diane Tomlin | Overall ExperienceThe service was excellent, The staff were friendly and helpful,
Don MurrayAnother great experience from all the staff at this Ajax location.
WILLIAM MCLEANCheck in needs to be more quicker.
Jesuraj RatnarajCar need a maintenance
Rapar HamasalihEverything works perfectly...don't change a thing.
David EnoEasy to drop off. Was met by representative who was extremely efficient and closing off contract
MICHAEL GAUVREAUI guess my only complaint is that I registered for the self-serve mobile phone rental but when I went to pick up the truck, I still had to go in and lineup. I have to say that was a bit of a turn off, but the staff there from the people at the cash to the people outside, made it a pleasant experience. I would definitely return to this location absolutely!!!
Lyndsay MisevskiHave a copy design of parking area and pint out poss location the the rental.
Aleem GhannyI am tell everyone when you looking for U-Haul come to Ajax any time there is a truck for you.
nanda PersaudAll was great!
ARLENE WYSEMade arrangements to have the hitch installed at 9 am. Had to wait till 9:30 as that was the normal time when the technician started work. So the improvement is to not book appointments when the techs are not yet at work.
AXEL HotzwikThe customer service at the frontdesk and the person who picked up the truck from me at the end of the day was impeccable and extremely helpful and respectful.
Yohance ReidStaff were great friendly and very accommodating. They even offered lunch as appointment went just a bit longer than expected . Price for service very fair.
JERARD WHITENothing
Mavis HaylesI picked trailer with a ramp and said it was for a motorcycle which I needed. When I picked up the trailer did not have a chock which I needed for the motorcycle. Got One that I needed good. Not sure if the app can be improved as I picked from your selection and did not get the correct trailer. Thanks
Allen mcmillenNothing to report, everything went smoothly.
Donald SteensonGood customer service
Syed AhmedNot your fault but it is a bit of a hike for me to pick up and drop off trailer because our local dealer didn't have one Also couldn't get the app to recognize my phone location during after hours drop off. Tried 3 or 4 times using your instructions but couldn't make it work
Thomas SommervilleStaff were all friendly and very helpful. Best U-Haul experience I’ve ever had.
Geoffrey FletcherCan’t think of anything everything went smooth
WILLIAM MCLEANGreat as always. I use the Station road location for all my rentals as it’s very efficient and gets you in and out quickly.
Tom PavlidisI will refer a friend.
Achilles Rama | Overall ExperienceAll of them excellent!!!...from the phone calls i made..to the front desk to check me in to the staff that helped me unhook the trailer at the end of the day. I have rented from this location several times and have always had a positive experience!
Heather GallagherOne tie down anchor missing at a crucial point for my required use. Was able to make due otherwise.
tom kasulisAll over, excellent service this location, Employers are like friendly and yes very clean. Only advice for improvement like rate need to be little cheaper km wise. Otherwise fantastic service.
Mohammad HassanVery professional. Everything was explained in detail.
Joan DesrochesI go a little farther than I have to use this location. I like it is full service //
KENTW HOSKINFriendly Staff. Easy process to rent a van.
NEIL YOUNGIt was a good experience
Calvin FarrellCustomer service has to be better they were a bit rude at times
Paul HoustonAs always satisfied with Uhaul *****
Joseph WrightLeave the two wheeled hand cart and moving blankets out of the back of the truck. It takes up space. If I wanted to rent them I would go inside the rental store and rent them.
steve jacksonGreat customer Service, speedy transactions
Allen mcmillenThis location is very impressive. It’s very clean and organized. Customer service is awesome, friendly and accommodating.
VICKI-LYNE MILLSONPerfect
Mike BuschI very appreciate all the office members Very nice people friendly for it a best facility over
batravil vanceslas | Overall ExperienceThe proper trailer was not ready for us. It was behind a trailer that the trailer brakes were not working. And it took quite some time to get at. If we rented the trailer, and they knew we were coming why was it not pulled out for us????? Also no one was on staff that could look at our trailer wiring. After connecting it, we found out that we had an issue. Our lights were not working. We had to go somewhere else to find out that we needed a new trailer fuse for the lights. We were at the Ajax main location, why was the maintenance person not on staff. Very inconvenient. It wasn’t there fault we had an issue, but it was there issue that they couldn’t help fix it, even at a cost. Also, it was a small women who had to deal with trying to pull out the trailer (with broken brakes) that was blocking our trailer in. We had to help her. It took a lot of time. And I get bad for her. I am not impressed!
Jeff LeiboldA great experience! Facility is always sparkling clean, bright and accessible. Staff is always so helpful and efficient. Will always recommend this location for any moving and storage needs
darlene knabl | Overall ExperienceGive discounts to frequent renters throughout the year to create incentive for ongoing business. Helps to prevent customers shopping around. Prices have gone up.
JOEL-FELIX ORTIZU-HAUL AJAX Team are Phenomenal , they treat customers with respect and Compassion I don't feel like a customer I feel like part of a family.
Kim JESSON | First ImpressionsAll excellent. Only thing that would be nice is to credit partial final month rent.
GUNNAR VANVLIET | Overall ExperienceFantastic customer service, accurate, knowledgable, friendly. Chose a unit too small and when I realized it they changed it for a larger unit. The Ajax location has amazing staff and is a great facility.
Nancy Hooper | First ImpressionsThere was a specific worker at this location I cannot remember his name but I believe he's a manager and it starts with a "T" he's also a manager there. He was extraordinary. He went above and beyond to make sure I was satisfied and it does not go unrecognized I appreciated everything he did to make my experience a good one.
JOSSETTE HAYLES | Overall ExperienceI am one payment behind because I had to go on unplanned LTD. My pay dropped considerably but I stayed with UHAUL over 5 years. I feel the penalties for late payments are ridiculously high and the letter sent out threatening to taking your belongings is extremely upsetting, especially for someone like me who suffers with severe mental and medical ailments. Remember your dealing with some people who are depressed and suicidal. I would appreciate ifsomeone from head office can call me at 416 885 9104 asap so I can elaborate on the effects on me and get some reassurance rather than multiple, very negative letters, via mail and email several times a week.
Frances Savella | First ImpressionsGreat Place…Great Service.
paul allain | Overall ExperienceYou need to put signage in front of the loading/unloading to prevent people from parking there all day. It's unnaceptable that I bring my 15' U-Haul on My scheduled moving day and there's a bunch of sedans parked directly infront of the unloading area preventing me from parking my vehicle and making unloading somewhat easy. Other than that my experience was great the guy at the counter was very helpful and allowed me to pull my truck up onto the grass as no spots were available to park. Please correct this or you will have many unsatisfied customers and possible vandalism issues at hand.
Blake Rodger | Overall ExperienceTylek is a perfect assistant Manager, great customer service skills
Mireille Francis | First ImpressionsKim and her team are superb at what they do - they take pride in their job and facility and it shows! Joscelyn keeps the storage units so well cared for and clean. Her efforts are very much appreciated! This facility stands above many other options. Thank you!
sara sinclair | First ImpressionsEven though the place was clean and all that, the service was HORRIBLE! I was called the day before my move out of city to be told that I had to return the truck within 24 hours. Ajax storage was actually able to extend it to 48 hours, but the traffic on the way back to the unit on Saturday took three hours to get through, then three hours to get back home That was a six hour waste of time after a full day of unloading a truck When I asked, for some sort of compensation, Kim sent me an email saying that “my invoice was correct and nothing was going to be done for the inconvenience” I hope that I never move again as U-Haul added so much stress to my moving day that I would rather pay a Moving Company, then go with U-Haul ever again
Sonia Morgado | Overall ExperienceHad difficulty with the app. Hard to up load identification.
Diane Tomlin | Online Move InStaff on reception at the time of receiving keys for storage was somewhat not cooperative, stating strict unfriendly policies rudely. I had to mentioned about the info conveyed to me while reserving the unit. At the end, staff said they are giving me an exception this time, I didn't argue much to save my time.
IRFAN ILYAS | First ImpressionsFriendly staff
MUHAMMAD ASIF KHAN | First ImpressionsA great experience. Staff was great!
IVANW KLYNE | Overall ExperienceI would recommend U-Haul to anyone. I have been using the service for truck rental and storage for some time now. The staff are very courteous and supportive. Their prices are good and they stand by their word.
pauline Bennett | Overall ExperienceWhat a great place.. I will always use their service, just great prices
paul allain | First Impressionsthe hallways were well lit; it was a little dark in the actual storage unit
TERRY BELL | Overall ExperienceWhat a wonderful staff. Always so helpful, caring and kind. The best team I've come across 🙂
LINDA VAN ES | First Impressionsgood
George Rathbone | Overall ExperienceGreat with service but still expensive for the footage use.
Beverly Walker | Overall ExperienceUhaul is always great! Never any complaints. :)
Candice Keast | Overall ExperienceIt would be nice to have lighting in the storage unit. When the storage unit was full it was hard to find things because of poor lighting in the unit.
CHRISTOPHER WYARD | Overall ExperienceThis is the third time I’ve had to use this storage facility and each time was greeted by friendly understanding staff.They were efficient and available to help with just a phone call !The unit was clean and dry and my valuables were kept extremely safe .Please keep up your very high standards especially where your staff is concerned ! I know if I need this service in the future at anytime I will be using yours ! Thanks to you all especially Kim ..much appreciated ..Suzanne
suzane gillis | Overall ExperienceThe staff at this location are top notch. They went above and beyond the call of duty to help me with my unit and did an amazing job to make sure I was looked after. If I ever need a storage unit again I wouldn't go any were but this location.
JAIME CHATFIELD | Overall ExperienceThe staff was polite, helpful, the rooms were clean, good size,nice temperature . A little expensive for the size of room .
Beverly Walker | First ImpressionsI couldn’t ask for more. I will recommend you to everybody.
REGINA SIEGEL | First ImpressionsI mean…pretty pricey for a small locker Wouldn’t recommend with how expensive it is
Jonathan Lane | Overall ExperienceVery friendly and helpful staff. Every interaction with employees was a pleasant experience. Very impressed with facility cleanliness and would highly recommend this business location.
Dennise Button | Overall ExperienceBest staff ever and the manager is excellent
JSV PARTNERS | Overall ExperienceNice facility but pricing on storage units are incredibly high. Not to mention a trailer from U Haul that is only 4 by 6 is close to 2 grand. Not very affordable for anyone moving and wanting to downsize.
Cassidy unhola-locke | First ImpressionsReceived really good service and perfect for my needs.
Pierre Maltais | First ImpressionsI waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my lease
Samson Imeri | Overall ExperienceWe had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hours
JUDI LOPEZ | Overall ExperiencePeople where mean and how
Chellsey Blundell | Overall ExperienceThe staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.
SUZIE WALFALL | Overall ExperienceThe Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like that
Albert Stapleton | Overall ExperienceNeed better phone response time. I was on hold for 20 minutes. Uhal didn’t cancel my storage unit rent after I told them I was moving out.
Jason Brown | Overall ExperienceGreat service. U-Haul saved the day for us,we'll definitely use it going forward.
Mehmet Yalcin Parmaksiz | Overall ExperienceWe were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.
ROBERT QUINN | First ImpressionsI was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn’t open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.
Madison Treacy | First Impressionsmess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.
Rebecca Hu | First ImpressionsGreat storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.
Elizabeth Byers | Overall ExperienceWent over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle Etienne
Cavelle Etienne | Overall ExperienceVery helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.
Ryan Marcelo | First ImpressionsI’ve rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I’d definitely recommend this storage location.
Shahram Wesal | Overall ExperienceSuper clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.
bruce harding | Overall ExperienceGreat service. Patient, friendly staff and always ready to help.
SONIA MCKOY | First ImpressionsI have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. Thank you!
laura mccourt | Overall ExperienceSimply the best and very friendly staff
Ferdinand Loh Beng | Overall ExperienceI have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US
Lori Markell | First ImpressionsStaff very helpful
Cavelle Etienne | First ImpressionsAbove and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.
JAIME CHATFIELD | First Impressionsdave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits
Michael Lanigan | First ImpressionsI would recommend this storage even though I had trouble at two other locations
MALIKA HAWKER | Overall ExperienceI actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.
Elizabeth Byers | First ImpressionsBeen with them over 2 years and never once an issue. Safe clean location and the staff has been great
brendan oshier | First ImpressionsStaff is very helpful and facility is well maintained.
Devon Saunders | First ImpressionsThanks to Kayden who got me set up.
laura mccourt | First ImpressionsI had a good experience
gracelyn carter | Overall ExperienceI rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.
Sharon Chimming | Overall ExperienceDavid and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.
Mary Caines | First ImpressionsYour employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.
Sara Smith | First ImpressionsThe staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.
Olivia McIntosh | Overall ExperienceSo far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 👍🏾
Kara Palmer | Online Move InUsed this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.
Ryan Comeau-Duncan | Overall ExperienceVery friendly staff Clean facility Easy transactions
Susan Wilson | Overall ExperienceI arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.
Edward Reilly | First ImpressionsI wasn’t too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it’s because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn’t take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I’ll never put my stuff in a uhaul again.
Tiffany Edwards | Overall ExperienceOverpriced
Jarred Griese | First ImpressionsTalek. Was amazing and very helpful!! Great job!
sharon Sheobaran | Overall ExperienceThe team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh
Joshua Martin | Overall ExperienceGood service and location.
TERRY HAMILTON | Overall ExperienceI found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.
Raymond Hough | Overall Experience100% would recommend to friends. Very well kept. Climate controlled.
Matthew Truong | Overall ExperienceThe only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.
debbra davey | Overall ExperienceHighly recommended, nice clean facility with courteous, helpful and friendly staff.
Caroline Stiles | Overall ExperienceNever has one positive experience with customer service. Employees always rushing, not informative and not friendly.
Hollie Arnesen | Overall ExperienceI like it a nice place keep cleaning the storage That's great!!
shadene wilks | Overall ExperienceMy experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.
Jim Wickramaratna | First ImpressionsExceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!
Karla Klein | Overall ExperienceThe storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!
cynthia Williamson | Overall ExperienceWe were thrilled to have access to free carts!! Thank you!
Melissa Perrin | First ImpressionsThe facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.
Matt Rodillas | Overall ExperienceVery quick and easy service, no complaints about my storage stay.
Imad Mourad | Overall ExperienceEverything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.
LYDIA HUMBER-WHITE | Overall ExperienceKim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.
SILVINO RESENDES | Overall ExperienceI had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff
Aleah Kelsie | First ImpressionsHelpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you
JAIME CHATFIELD | Overall ExperienceI haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones
Amanda Stefanienko | First ImpressionsI had a great experience with U-haul, really nothing negative to say. Thank you U-haul.
chris la rose | Overall ExperienceI moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!
noah escott | Overall ExperienceExcellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks
Mark Robinson | Overall ExperienceThe staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.
Ryan Edwards | First ImpressionsStaff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.
Christina Cunningham | Overall ExperienceI reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.
Danielle Jessamy | First ImpressionsI have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.
Laurie Bond | Overall ExperienceI didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍
John Pollock | First ImpressionsThe rate was every affordable . Staff and management were so helpful and pleasant.
siegfried maiss | Overall ExperiencePerhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.
ANDREA LEWIS | First ImpressionsAll of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.
Lori Graham | Overall ExperienceGlad that I was able to store my items here.
Dahlia O'neil | Overall ExperienceEverything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.
Helene Bellerose | Overall ExperienceWe were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.
Cheryl Bartlett | First ImpressionsGreat and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best
Terry Kearnan | Overall ExperienceYou should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.
Donald King | First ImpressionsGreat service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.
KEVIN BIRTLES | Overall ExperienceThe service was great
Daniel Katunda | First ImpressionsCould not have been more convenient, accessible and stress free, Fantastic experience. Thank you
ROHAN WALLEN | Overall ExperienceThe water coming out of the drinking fountain is warm. Not pleasant, especially if you’re moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.
DANIEL LENUIK | Overall ExperienceI have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.
TERRY JOHNSTON | First ImpressionsThe fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.
Faiz Syed | Overall ExperienceThe unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.
Vithusan Arunakirinathan | Overall ExperienceThere was no washer fluid in the car. This is dangerous.
Alexis Neath | First ImpressionsVery clean, bright, and convenient! Really nice and helpful folks in the store too.
David Sloan | Online Move InThe staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.
Aieysha Haws | Overall ExperienceGreat facility and staff.
Carla Barker | First ImpressionsSo happy with my experience here. If I ever need storage again I will definite be back!
BECKY COLES | Overall ExperienceI would definitely recommend Ajax U-Haul
Bonnie Huckstep | Overall ExperienceFRIENDLY STAFF
Valerie Walsh | First ImpressionsGood experience and convenient.
Joseph Smrke | Overall Experiencethe only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.
Cindy Hiltz | Overall ExperienceAmazing customer service..thankyou all so much ..I truly appreciate it
Terri Black | Overall ExperienceI have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks
TERRY JOHNSTON | Overall ExperienceThe storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated
sayed sazat | Overall ExperienceThe people were amazingly good
Christof Muhijgira | Overall ExperienceVery nice staff , professional and friendly.
ossama hussein | Overall ExperienceIt is a wonderfully clean and helpful service. Thankyou
Nancy crover | Overall ExperienceWell above average service, would not hesitate to use again.
craig anderson | Overall ExperienceGood job
Dominic Lacroix | Overall ExperienceMost of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.
Katherine Ham | First ImpressionsThe staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends
Carol Davies | First ImpressionsWill rent again in the future
Ron Cada | Overall ExperienceWhat was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.
adrian telfer | Overall ExperienceThe staff were always pleasant and helpful. Thanks again.
catherine van beek | Overall ExperienceWe were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.
michael Nemeth | Overall ExperienceI have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.
John reid-wilkinson | First ImpressionsEverything is great can’t complain
Jules campbell | Overall ExperienceIt was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.
krishan newman | Overall ExperienceEveryone was very helpful
Christine Hutchinson | First ImpressionsThe UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.
Tanya Tesselaar | Overall ExperienceThe staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.
Matthew Alley | Overall ExperienceI was very pleased with the facility. The staff was very pleasant and helpful. Thank you
Marlene Anderson | Overall ExperienceStaff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!
Valentina stradwick | Overall ExperienceGreat staff very helpful. Very good people to work with
ossama hussein | First ImpressionsMy experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY
Chris Ross | First Impressionsgreat
eric nkamgnia | First ImpressionsThank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.
Marlene Anderson | First ImpressionsHappy with price,location and service. Will use again if needed.
steve ottley | Overall ExperienceUsing U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.
Mr. stephen | Overall ExperienceGreat customer service!
jacques kabelu | First ImpressionsI would recommend this location to everyone. Professional staff and great service
marilyn wright | Overall ExperienceThey stuff were very helpful.
hashmad oriakhel | First ImpressionsAs I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!
TERRY JOHNSTON | Overall ExperienceKim was so friendly and helpful. She made the process so easy.
BECKY COLES | First ImpressionsGood service
Marisol Nolasco | First ImpressionsExcellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward
marilyn wright | First ImpressionsStaff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.
albert cohen | Overall ExperienceI believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.
allan bird | Overall ExperienceGreat service
Kiosha Ebanks | Overall ExperienceI had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.
Mazie Sybliss | Overall ExperienceThe box arrived on scheduled date. The staff was very helpful.
iliana georgieva | Overall ExperienceGreat staff! Friendly and knowledgeable
IRENE SILVA | ReservationEfficient and friendly
Lucille Dobson | Overall ExperienceAs per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.
allan bird | ReservationNo comment
Nassir Hassen | Overall ExperienceStaff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.
Renate McCloy | Overall ExperiencePrices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.
Susan Noel | Overall ExperienceIn person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁
Audrey Anderson | ReservationI was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00
Laurie Kempke | Overall ExperienceBad experience with the staff.
Betty Grace Nukuri | Overall Experiencegood
waldemar tello-sotomarino | Overall ExperienceThe team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!
Michelle Wallis | ReservationFast easy courteous customer service
VICKY IRWIN | ReservationThis was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!
Tammy Grey | Overall ExperienceThe service is great
gary mealing | Overall ExperienceI would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff
Darrin guy | Overall ExperienceThe entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!
Renate McCloy | ReservationVery helpful staff, quick check in.
Teri Brezner | ReservationFinal delivery delayed 6 days
zhong fa | Overall ExperienceHead office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome
corey blackman | Overall ExperienceEverything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.
huguette valade | Overall ExperienceAccomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you
Susan Noel | ReservationThe Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.
Edward Visser | Overall ExperienceI was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.
Shawn Molinari | Overall Experience