Customer Reviews for U-Haul Moving & Storage of Ajax

4,781 comentarios

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/1/2022: 7:00 a. m. - 6:00 p. m.

Servicios en esta ubicación:

Contáctanos

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/1/2022: 7:00 a. m. - 6:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Overall great experience

Bill P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariechelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H.  |  Overall Experience 
Clasificación:
5.0

Best staff at this location. All helpful, friendly and courteous. Have used this location for years and just had another great experience. Thanks guys!

WENDELL S. 
Clasificación:
5.0

From my experience you're doing great! Keep it up, thank you,

Carmelo G. 
Clasificación:
5.0

Easy online reservation experience.

Renee A. 
Clasificación:
5.0

When I dropped off the truck at 4 pm there was NO ONE around anywhere to speak to. When I went into the store it was clear that the one person at the cash had seen me - big screen with a camera on the drop off place. He seemed surprised that no one had come (even thought he was by himself in the store and there were no other customers and he had nothing better to do than watch out for customers). He went out to deal with the truck himself leaving me and one other person who had come in alone in the store. The drop off itself was ran less mostly because of the technology you are using. It you really need to talk to the staff about being visible and responsive during opening hours

Alan B. 
Clasificación:
5.0

Honestly this was a great experience. The self check in was easy and fast, and self check out was also fantastic. Doing a great job, Uhaul!

Timothy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee C. 
Clasificación:
1.0

When you promise that they will get something like a discount for inconvenience and switching time frames when they had scheduled 2 weeks in advance, maybe keep the promise instead of making the customer feel as if they are lying about what was promised to them.. very poor customer service

PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent Savarimu J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wen C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JeanPhilippe L. 
Clasificación:
1.0

Recrute compilant peuple

Nadjib S. 
Clasificación:
3.0

First entry too difficult

DEBRA C. 
Clasificación:
4.0

Fix your website crashing when uploading pictures. Or save the picture as soon as it is uploaded. It took me two hours. I had to install the app and that finally worked. I didn't try it to begin with because one of the agents I spoke with when I picked up the truck said that the app has the same issues as the website. Took way too long and was incredibly frustrating to return the truck as it would crash after uploading a picture. But I could not determine when it would crash as it would sometimes crash on the first picture required, and other times on the last picture required. All crashes send you back to the main UHaul page and you have to start from scratch.

Marcus H. 
Clasificación:
5.0

El cliente no dejó un comentario.

joeddy M. 
Clasificación:
5.0

Hi, I was 5 minutes inside to pick up the vehicle and 5 minutes to drop it off. The staff was nice and the vehicle was clean. I have rented at UHaul before and will again as I need your services. Thanks.

Glen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edgar A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dean G. 
Clasificación:
5.0

Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.

bruce h.  |  Overall Experience 
Clasificación:
4.0

At the time there was no issues. Customer service was great everything went smoothly!! No complaints

Jacqueline B. 
Clasificación:
5.0

Just like to say that your employee Mike was very helpful and knowledgeable. He's an outstanding person.

Terry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orhan M. 
Clasificación:
5.0

Great service. Patient, friendly staff and always ready to help.

SONIA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
5.0

Perfect

Manuela C. 
Clasificación:
5.0

I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. ¡Gracias!

laura m.  |  Overall Experience 
Clasificación:
1.0

I rent the box trailer for one day and couldnt return next day on time , the uhaul agent from ajax called me and she was very rude about it.

Mujib S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suresh S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Beverly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan R. 
Clasificación:
5.0

Customer service was amazing, I look forward to dealing with this location again!

dwayne E. 
Clasificación:
5.0

Simply the best and very friendly staff

Ferdinand L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jagdeo P.  |  Overall Experience 
Clasificación:
5.0

While the equipment did the job, but trailer door was somewhat damaged and the left running light did not work. And most importantly...dropped the trailer after hours. Did as instructed and went to the website ... a complete, abysmal, impossible experience. Finally, after 30 minutes of trying to figure the site out, I dropped the trailer and left.

FRANK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin M. 
Clasificación:
5.0

The truck i l've rent is clean but the smell of the cargo is disgusting. It's smells like somebody rent it for the transportation of meat.

ray N. 
Clasificación:
5.0

Always good

WILLIAM M. 
Clasificación:
5.0

Hilary was great as was the gentleman that checked me back in. All very professional.

ROBERT T. 
Clasificación:
3.0

Only disappointment was booked for Whitby location and had to pick up in Ajax. Gentleman gave me a discount to accommodate extra mileage

June M. 
Clasificación:
5.0

Charles and staff are very attentive , and professionals

Nilkuwar K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyman Dwayne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

Everything was prefect

Geoff B. 
Clasificación:
5.0

From my experience not a thing...Staff was absolutely amazing the car carrier I rented was excellent. I did not wait at all for anything which I really appreciated

CHAD K. 
Clasificación:
5.0

Very friendly staff

Sureshkumar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine D. 
Clasificación:
5.0

Customer service was excellent

Craig M. 
Clasificación:
5.0

Staff was very friendly and helpful

Dorothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arsalan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ferooz K. 
Clasificación:
1.0

customer service was very rude and I was not happen about this I reserved for 2 days and it got screwed up my complaint is about. Kim only one rude and made my experience a bad one

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight D. 
Clasificación:
4.0

I came in for a trailer without reserving anything - it was end of month and really busy- something i hadn't considered. They were quick to find a suitable trailer, get me hooked up and on my way. Service was friendly and efficient.

KENNETH-IAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
3.0

Great location, clean and tidy and the staff were friendly and helpful. Here's my issue… I have rented the same size trailer previously from a different location. I learned a lot from the previous installer. As to the set up of the brake and security chains. This time the trailer was not set up properly at the Ajax location. I realized this when I made my first check of the trailer. Also there was too much slack on wire for the lights. They were touching the ground but luckily no damage to the wires. I do not want to say other than you need proper training of all personnel. Thank you !

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason D. 
Clasificación:
5.0

Great seamless day, all good thank you

ALBERT A. 
Clasificación:
5.0

Noted a bit of damage back of trailer, the staff member did not point it out. But other than very service checked trailer lights before I left. Was a very fast turn around .

Mick D. 
Clasificación:
5.0

I THINK YOU HAVE A VERY GOOD SERVICE.

EDGAR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Seyedmoeidoddin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anguel C. 
Clasificación:
5.0

Another rental of great service , thank yoi amok and staff

WILLIAM M. 
Clasificación:
3.0

We put $100 worth of gas in the van before we started (we have a time stamped receipt). When we returned the van, we were at 3/4 of a tank. One quarter more than we picked it up at. The person that checked the van when we returned said that he couldn't credit us the gas, but he sent a photo of the gas gauge with it proving that it was brought back with a quarter tank more than when we took it. My husband also has before and after photos of the dash.

laura B. 
Clasificación:
5.0

Provide a shuttle ride for customers who live in town.

Lennox G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie M. 
Clasificación:
5.0

Generally a good experience, I'm also a high frequency renter of 15 times a month, the staff are always courteous. I'm on the fence of my of my recent interaction with Kim, as she was doing her job, just felt that I was originally getting the policy book thrown at me regarding a late return. Her tone was more the issue not the policy so much. Regardless, she did accommodate the situation, and it took some negotiations amongst us to resolve. This is a customer service business, keeping an open minded is always best approach, especially with regularly customers how support your business. DK

Demetrius K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken T. 
Clasificación:
2.0

Automated communications for that contactless truck pickup needs to be better. There should always be an actual person easily contacted to answer questions about equipment charges, pickup, and drop off. Very disappointed in that respect.

Phillip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

Keep up the good work.

john F. 
Clasificación:
5.0

Best experience ever with U-Haul. Easy to book online. Fast and very friendly service.

Gavin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajanayagam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEANTYLER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

Ready when I arrived. Staff very friendly. Nice to see this as so many people have no idea what good customer service is

George S. 
Clasificación:
5.0

Always a great experience

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sathya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
5.0

Friendly staff, quick service. Thank you!

Shaun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

navid Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

wendy M. 
Clasificación:
5.0

The young man that checked me in and hooked up my vehicle, was first rate from a customer perspective. The trailer was very clean and had new safety chains, and wiring. This location is particularly well run in my opinion.

Garth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANOJAN T. 
Clasificación:
5.0

A paid removal service would be nice to remove garbage ie box spring and dresser. Waited 1 hr at dump in another rented truck to dump leftovers from unit. Would have rather paid for a service to do this or provide bin

Joyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abhishek C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham E. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane B. 
Clasificación:
5.0

Great staffs, all are nice and easy to talk to. Gracias

MICHAEL G. 
Clasificación:
4.0

It was a good and efficient process and experience. The only other item would be longer hours but really that is just because you ask. It was a solid experience. I'll always do business with Your location in Ajax.

David C. 
Clasificación:
4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori M.  |  First Impressions 
Clasificación:
5.0

Staff very helpful

Cavelle E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME C.  |  First Impressions 
Clasificación:
5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael L.  |  First Impressions 
Clasificación:
5.0

I would recommend this storage even though I had trouble at two other locations

MALIKA H.  |  Overall Experience 
Clasificación:
5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth B.  |  First Impressions 
Clasificación:
5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel T.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful and facility is well maintained.

Devon S.  |  First Impressions 
Clasificación:
5.0

Thanks to Kayden who got me set up.

laura m.  |  First Impressions 
Clasificación:
5.0

I had a good experience

gracelyn c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NAGINBHAI P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renita Wan Tsz T.  |  Overall Experience 
Clasificación:
4.0

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Pequet T.  |  Overall Experience 
Clasificación:
5.0

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara S.  |  First Impressions 
Clasificación:
5.0

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramzia O.  |  Online Move In 
Clasificación:
5.0

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 

Kara P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLYNLOUISE E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manoj C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ena S.  |  Overall Experience 
Clasificación:
5.0

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICKWAMEKRA B.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff Clean facility Easy transactions

Susan W.  |  Overall Experience 
Clasificación:
5.0

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dieujuste d.  |  Overall Experience 
Clasificación:
2.0

I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.

Tiffany E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maureen Dany P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELN W.  |  Overall Experience 
Clasificación:
3.0

Overpriced

Jarred G.  |  First Impressions 
Clasificación:
4.0

Talek. Was amazing and very helpful!! Great job!

sharon S.  |  Overall Experience 
Clasificación:
5.0

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CINDY O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Asim A.  |  First Impressions 
Clasificación:
5.0

Good service and location.

TERRY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

fe W.  |  First Impressions 
Clasificación:
4.0

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond H.  |  Overall Experience 
Clasificación:
5.0

100% would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

raydel l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlous E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian V.  |  Overall Experience 
Clasificación:
5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

philip h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adewale A.  |  Overall Experience 
Clasificación:
3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxyne P.  |  Overall Experience 
Clasificación:
5.0

I like it a nice place keep cleaning the storage That's great!!

shadene w.  |  Overall Experience 
Clasificación:
2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina D.  |  Overall Experience 
Clasificación:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jelan A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick M.  |  Overall Experience 
Clasificación:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bothwell C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  First Impressions 
Clasificación:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Overall Experience 
Clasificación:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Overall Experience 
Clasificación:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Overall Experience 
Clasificación:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Overall Experience 
Clasificación:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  First Impressions 
Clasificación:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Gracias

JAIME C.  |  Overall Experience 
Clasificación:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Krystle B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KAMRUL I.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bothwell C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff g.  |  First Impressions 
Clasificación:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Clasificación:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Clasificación:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn't hesitate to use U-Haul again. Gracias

Mark R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KANDEEPAN V.  |  Overall Experience 
Clasificación:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John P.  |  Overall Experience 
Clasificación:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Clasificación:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Clasificación:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Clasificación:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 

John P.  |  First Impressions 
Clasificación:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Clasificación:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Clasificación:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H.  |  First Impressions 
Clasificación:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Clasificación:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Overall Experience 
Clasificación:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M.  |  First Impressions 
Clasificación:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Overall Experience 
Clasificación:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pamala c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lumi N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ndomba k.  |  First Impressions 
Clasificación:
5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN B.  |  Overall Experience 
Clasificación:
5.0

The service was great

Daniel K.  |  First Impressions 
Clasificación:
5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Gracias

ROHAN W.  |  Overall Experience 
Clasificación:
4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you're moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL L.  |  Overall Experience 
Clasificación:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  First Impressions 
Clasificación:
5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz S.  |  Overall Experience 
Clasificación:
2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan A.  |  Overall Experience 
Clasificación: