It was like an escape room to figure out how to pick up the rental. What a nightmare. There was no human present at the location. The virtual agents were no help and actually made the process more complicated. I really hated the entire experience and there were other customers there experiencing the same horror. The cup holder had a sticky substance all over it.
Fraser E
Midgard Self Storage Denver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denver, CO 80204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Your system of utilizing Virtual checking out and returning equipment is the worst case of pathetic customer service I have ever experienced in my life. I guess making profit over loyal customer base is more important. I never felt so disrespected in a business. I also say the same attitude in other customers who seemed ever so frustrated in dealing with your system. I finally got helped out by a person who took care of my request in just a matter of moments.
Myron RHire a real person to check people in and out. Both tele-clerks gave me the wrong code to access my keys. The janitor knew the real code and got me in. Most uhaul check ins are messy but y'all are idiots if you think some herbs zooming in a check in will be better than the normal mess. Get right.
William PThe digital process was terrible. Had to Download the app and when I did i was instructed to call an 800 number. Will not be giving my business again.
John WI feel that any customer moving in/moving out, should be told that you lock up your carts so they know they won't have that assistance if they are not there at a certain time/on a certain day. That's important to know so that they can have their own equipment.
pauline m