Customer Reviews for Midgard Self Storage Denver
(U-Haul Neighborhood Dealer)

69 reviews

741 Osage St   Denver, CO 80204

(720) 897-9854

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(720) 897-9854

741 Osage St
Denver, CO 80204

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
2.0

The app is horrible. It's inefficient and glitchy. The equipment I rented was unavailable so I had to try to go to another location which didn't have it either. The truck I used has 0 suspension left and drove like it was having a seizure. Worst U-Haul I've ever had.

Charlie C. 
Rating:
5.0

Excellent customer service !!! Very happy with check in and out. Thanks for helping a 71 year old man with my 1st experience with a virtual assistant. *****

Sid A. 
Rating:
3.0

The only real complaint I have about the service I received was that when I went into the office to pick up and drop off my vehicle, there were 2 in-person employees at the desk. When I came up to ask for service, I was prompted to go to a virtual assistant on a wall-mounted screen and another real person on the screen assisted me. It just felt very weird talking to a camera/screen about something I needed help with when there were 2 people physically there available to help.

Justin F. 
Rating:
5.0

No comment

Tsewang P. 
Rating:
3.0

Missing equipment (dollies)

Zachary L. 
Rating:
4.0

Customer did not leave a comment.

Helene P. 
Rating:
1.0

No windshield wiper fluid, very dangerous to drive in the snowy weather. Needed an oil change. Tire pressure was low

Mallory F. 
Rating:
5.0

Customer did not leave a comment.

nyro J. 
Rating:
5.0

Pricing was misleading.

Josh L. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
3.0

Customer did not leave a comment.

Miriam R. 
Rating:
3.0

Truck was running rough the entire time we had it.

MICHAEL W. 
Rating:
1.0

I rented the truck for $21.00 and wound up paying $100.00. I am post and won't use your services again!

Tiera M. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
2.0

More staff. Answer your phone. Return phone calls

Sarita P. 
Rating:
5.0

This rental was amazing. We did not have a reservation, we were a drop in. Despite this, the employee was very helpful and accommodating. The truck was very clean and drove amazingly well. The price was very reasonable. I can't think of anything that could have gone better.

jim S. 
Rating:
5.0

When I started the car it had a low air sensor that went off. Other than that the vehicle worked perfectly for what we needed. Thank you

David C. 
Rating:
5.0

Thank you for all you Help, it was greatly appreciated! The guys were prompt, loaded everything perfectly and Everything arrived from Denver to Houston is Perfect condition! Yes, we would definitely use your service again. Momma Boyd

VALLERY B. 
Rating:
5.0

Customer did not leave a comment.

jordan A. 
Rating:
4.0

Customer did not leave a comment.

Troy V. 
Rating:
4.0

Customer did not leave a comment.

Gabriela S. 
Rating:
5.0

Customer did not leave a comment.

Dennison L. 
Rating:
1.0

The truck was dirty with items still in the cabin. I returned the truck clean and swept and did not receive the 25$ back listed if this was done. Was also charged way more initially than what was quoted online. It felt very much like a scam to book online at one price and then in the store it 40$ more. Then I was charged for more than my mileage and filled the truck up as asked with gas before dropping it off. I will never recommend Uhaul to anyone. The workers were nice as they lied to me and I knew they were about online being booked at 90 and in-store at 130. I assume they have been trained to tell this lie over and over all day. People in a rush to move are not going to argue most of the time. Just a "whatever 40$ more." Then to have the company not do what is advertised and charge more than I used the vehicle for was not the type of experience I would ever recommend. To anyone trying to save money, this is not the option. I paid around $330 after all the fees and gas to stress and break my own back. I could have hired someone to do the entire job with their own truck for 400. I was quoted 90 with me putting mileage in, I knew it would probably be around 130 total at the end as companies like this usually do sneak-in fees, but quoted 90 and the total was 330. And no I didn't go drive an extra 200 miles or damage the vehicle in any way. I returned it better than when I received it. Their quote for your job is nowhere near what your actual total will be. Don't be dumb like me and read the reviews about people being charged an extra 200 and think they just don't understand mileage or gave incorrect details for the quote.

Candice B. 
Rating:
4.0

The van I rented was about 1000 miles under then what my contract was stating. The employee said that they would not charge me the mileage since they don't know the correct mileage for the vehicle. I was pretty much triple charged. The initial charge for the vehicle and estimated mileage and 2 astronomical amounts of money that are pending. You really need to figure this shit out before I get a lawyer involved!! That's not a threat that's a threat that's a absolute promise!

Joel P. 
Rating:
1.0

Low tire pressure, not full gas tank, charged $75 with no reasoning (I called 12 times). Awful.

Anna B. 
Rating:
1.0

Person working office was an hour late to work which caused my to get my truck 30 minutes after my scheduled pick up time! The truck we so dirty and trashed I have pictures for proof! Upon dropping off truck the worker was in office even made eye contact and refused to come out to check in truck. I tried mobile check in but app kept failing. Had truck dropped off way before I was supposed to the worker even seen me and still charged an after hours charge. I will never use this location again!

Jesse C. 
Rating:
1.0

I had issues with the charge. I was charged three times of the amount I should have because they improperly calculated the amount of gas that was already in the car

varini N. 
Rating:
1.0

The people working there were fine and were put in a terrible situation by Uhaul, at least I think it was Uhaul. The problem was that this location didn't have the other stuff I had ordered, specifically moving pads and a furniture dolly. They told me UHaul doesn't give those things to them but still lets customers reserve them. o if UHaul can't make sure companies like Midgard has the equipment UHaul is renting, then they shouldn't be renting trucks out. This was an awful move because of not having the stuff I ORDERED!

John S. 
Rating:
3.0

Dropping of my truck at Midgard Self Storage in Denver was easy. All I had to do was go in an give my key to the person working at the desk. However, what came after was not so easy. Two days after dropping of my truck, Uhaul called me to ask when I would be returning my truck since I was now late. It turns out that Midgard had not checked in my truck after two days. When I called them I left a message about the call from Uhaul, but they never called me back. They did check in my truck, but the only alert I got was by email a few hours later.

Chad L. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Van had a needs oil change light on so I was unable to see the mileage. I put 7 miles on the van and was charged for 15 miles. The employee that rented to me was unfriendly and explained nothing

Lynn K. 
Rating:
3.0

Customer did not leave a comment.

Nelson G. 
Rating:
4.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

They actually opened early since I was not told when I booked to pick up my truck at 8:30 AM. Check in was just a matter of handing the keys to an employee. no fuss. VERY EASY

SHAWN W. 
Rating:
3.0

The attitude of the staff was very poor. The woman got better as time went on, but the man was rude, had an attitude that angered us. If he doesn't like his job he should find another job.

Leo A. 
Rating:
1.0

There were blatant overcharges on the safemove and fuel. Fuel was written down almost a 1/4 tank off and then they attempted to charge me for that.

Arpan A. 
Rating:
5.0

They were very helpful even when I used the Uhaul app! drop off p/u was quick and easy!

Arno G. 
Rating:
4.0

Explain where key drop is.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The gentleman helping me was fantastic pleasant experience.

John M. 
Rating:
5.0

All went well.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Jake L. 
Rating:
5.0

No changes. Excellent experience all around.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

Very friendly staff in both locations I went to.

Angelica B. 
Rating:
5.0

These folks were wonderful !!!

Patricia C. 
Rating:
5.0

When load share was added, my reservation location was changed, thankfully they were able to move it back, but this shouldn't have been a problem.

Guy M. 
Rating:
3.0

The pick-up was very difficult - it took nearly 45 minutes to get the key. The app was not allowing me to upload a photo of drivers license. Also, the key was not in the lock box.

Brett B. 
Rating:
4.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE J. 
Rating:
5.0

There is no thing that needs to be improving but keep doing the good job include great customer support and great communication skills.

Ruth A. 
Rating:
1.0

Customer did not leave a comment.

Nathaniel A. 
Rating:
5.0

Not much. Process was simple and fair. Supremely good value.

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
5.0

Excellent Customer Service Thank you for all your help !

Raven B. 
Rating:
5.0

Customer did not leave a comment.

Alexandra B. 
Rating:
1.0

For the third time in four months, UHaul has screwed me over. I'm done with your company. With this last rental I picked up the truck I had 3/4 tank of gas. I drove a total of 12 miles. I put five dollars in gas back into it and they're telling me that I used an eighth of a tank, however, using simple math not only did I not only use an eighth of a tank but I replaced it with almost double that amount I more or less put a gallon and a half of gas in for 12 miles again I was ripped off $28 more this time last time I was ripped off $25 the time before that $250 I'm so over this goddamn company and it's a shame because it's the only company that's usually available in the area but from now on if I'm gonna pay high price I might as well go with rider or Penske at this point

JOHNATHAN B. 
Rating:
5.0

Thanks for a great experience!!

JEFF P. 
Rating:
1.0

Customer did not leave a comment.

Hassan H. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

I believe over all good service

Victor D. 
Rating:
5.0

All great

Astrit R. 
Rating:
5.0

N/A

Jason E. 
Rating:
2.0

Followed after hours directions but there was no directions for how to open gate. Waited until someone came out of it. There was no legal parking available for the truck.

Madison M. 
No reviews have been submitted for this location.

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