Very helpful staff

Moving in was a nightmare. The staff informed my older children that they we “high as f***” when they were assisting them because of a lock that had broke. I needed the large unit, and this was the last one. I was told because of the lock they were going to need to move me to a smaller unit. After I called them up they figured out how to get the lock off and I was able to keep the unit. Not after they had charged me for the smaller unit. Now I have two charged on my account for 2 units. I am being told that it will fall off. I wait the three days and it cleared. I have to go in once again to clear this up. Here comes the next month and I am supposedly set up on auto pay. This is in fact not the case. Because when they were playing hop scotch with my unit they also cancelled this. I go in and I am assured it is now set up again and the 45 dollars on charges they said they will waive. Well here comes the next month and guess what is not set up. Oh yes my auto pay. I just moved all of my things out of the storage because I am being inconvenienced in having to go there every time there needs to be a bill paid or I need to resolve the issue of incompetent staff.

Always a pleasure working with the staff, when I needed assistance.

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

The entire team is helpful and friendly. Nice crew working there!

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

You folks are a rip off every time I use you and it takes the longest time to go through the system.

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

I am very grateful to the staff.

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

They were very helpful

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

Great service

Very professional and respectful

Good