Comentarios de los clientes para U-Haul Moving & Storage of Schenectady

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Schenectady

Clasificación general:

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Gerald M.
Clasificación:

El cliente no dejó un comentario.

Robert D.
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El cliente no dejó un comentario.

Damita J. | First Impressions |
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El cliente no dejó un comentario.

regina R.
Clasificación:

Staff was pleasant. Helpful, completed my trip, Then dro the van off and received my final receipt

Brian M.
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El cliente no dejó un comentario.

Jonah A.
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Making sure that employees are not on their phone the whole time they are checking out a customer and actually look at the customer.

Jameelah B.
Clasificación:

Great experience, very easy to pick up and drop off.

Justin S.
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El cliente no dejó un comentario.

David H.
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El cliente no dejó un comentario.

Patrick B.
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Easy pickup, in and out in 10 minutes. The two gentlemen working the afternoon shift were very respectful when I returned my rental. That doesn't happen to often these days!

Roger T.
Clasificación:

Keep your trucks maintained, have all repairs done inside and outside your vehicles. Our uhaul made drive shaft noise, wouldn't shift into 4th gear, dash compartment was broke, body was banged up pretty good! Piece of JUNK! $100 + dollars later...

GREGORY L.
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El cliente no dejó un comentario.

Gordon R.
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El cliente no dejó un comentario.

shelly K.
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As for me I don't know what to say because everything was clear and helpful.

Caitlin R.
Clasificación:

Everything went very smooth with my rental pickup & drop off. The instructions were clear for the mobile pickup/drop off and I had no problems. There were no unexpected or hidden fees in the end - I paid exactly what I was told I would. And the gentleman working there in the evening, when dropping the van off, was extremely pleasant and friendly and made sure I was all set and didn't need any help. Van ran great and was very clean; only ~8k miles on it. Overall, it was an even better experience than I had expected. Thank you, U-Haul!

JEREMYJAMES S.
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El cliente no dejó un comentario.

soraya W.
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El cliente no dejó un comentario.

Annmarie B.
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El cliente no dejó un comentario.

Taylor J.
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The process was simple and staff were all friendly and happy to help. I realized my wallet was lost after my return. When I went back to check for it one of the team members had found it in the cab and already brought it back inside to keep it safe. Thank you!!!

John M.
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El cliente no dejó un comentario.

Frances C.
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El cliente no dejó un comentario.

CAROL B.
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El cliente no dejó un comentario.

shelly S.
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El cliente no dejó un comentario.

FELICIASHIRLEY H.
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You guys are doing everything you need to do, uhaul is the best.

Scott V.
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very responsive team, quick to service, very helpful

RICHARDSCOTT B.
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I wasn't sure what to expect but I was amazed at how smooth this rental went! I'm moving more of our house in a few weeks 3hrs away and will definitely use the Uhaul program then. Thanks to all the members we worked with you were great!!!

Tina G.
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El cliente no dejó un comentario.

BHAGWANDAT R.
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El cliente no dejó un comentario.

Douglas C.
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El cliente no dejó un comentario.

Sylvia I.
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El cliente no dejó un comentario.

Laura H.
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I paid for a dolly and it was not on the truck.,,I assumed it would be but when I arrived at the home to move, it 2as not there and the auto checkout did not allow Me to remove that charge.

anthony A.
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El cliente no dejó un comentario.

Joshua B.
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El cliente no dejó un comentario.

Molain G.
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El cliente no dejó un comentario.

Robert K.
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Excellent service- quick turnaround.

Sandy D.
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El cliente no dejó un comentario.

kevin C.
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As always very satisfied. All the employees at this location are consistanly professional and cutious. A++++

Susan S.
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El cliente no dejó un comentario.

Timothy C.
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Customer Service Rep was very pleasant and efficient.

James D.
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My truck wasnt there at the time of reservation and u r trying to charge me more money

Brandie Z.
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Everyone there is always so helpful and quick. I would recommend this establishment above any one else around

Rajasekhar G.
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It was so good experience at store but not happy with U-Haul app

jay K.
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This was a drop off. Nice guys, easy, what it should be

Patrick R.
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El cliente no dejó un comentario.

Michael S.
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Not much that can be done to improve this location. Staff were courteous and efficient bath at check-in and pick up. The online system is also very well done.

suzanne M.
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El cliente no dejó un comentario.

Todd K.
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El cliente no dejó un comentario.

Robert W.
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El cliente no dejó un comentario.

Bridget M.
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El cliente no dejó un comentario.

Michael R.
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Can't really say how to improve any aspect of my rental experience. All phases went well and the staff were all professional, couritious and treated me with respect. I'll gladly go back as well as recommend this location. Thank you.

Sukhdev S.
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El cliente no dejó un comentario.

No Y.
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El cliente no dejó un comentario.

trey e. | Overall Experience |
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El cliente no dejó un comentario.

Jovanah P. | Overall Experience |
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El cliente no dejó un comentario.

Suzann B.
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El cliente no dejó un comentario.

RONALDR M.
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El cliente no dejó un comentario.

ROBERT C.
Clasificación:

El cliente no dejó un comentario.

Emmalie G.
Clasificación:

I was GURENTEED a 17ft truck from scotia....4 hrs later I get a call that there were NONE in the area, not even a 20ft. I had already booked and put a deposit down on my movers so I had to downgrade to a 15ft. When I went to pick up the truck at 7 the guy was late opening the door and very short with us. Did not come out to tell us where the truck was or where on the paperwork was the truck number. Because of this I ended up paying my movers double time for two trips.

Williamali B.
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El cliente no dejó un comentario.

david D.
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Answer the phone was on hold a long time

Jeff I.
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No problems when I had to suddenly move up pickup time for my truck. Quick, friendly service at pickup and return..

Matthew G.
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El cliente no dejó un comentario.

Salvatore M.
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El cliente no dejó un comentario.

Jack H.
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The only down side was the 20 minute waiting in line at the counter.

Diane A.
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I was not told there would be an overnight service fee if dropped off after hours. Charged $21.60. Called and put on hold 10 mins before I could talk to someone. Then they transferred me to Customer service . Finally I was refunded the money. Not everyone has access to a computer or smart phone. Tell people what they are being charged for ! We've dropped off after hours before and didn't have to do anything.

ganesh P.
Clasificación:

The car trailer that was rented 3 of the 4 tires below 20 psi. The personnel on duty stated that the air compressor at the facility was broken and could not inflate the low tires. This is a safety concern and this needs to be addressed for consumers safety and the safety of your equipment.

Konstantin T.
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El cliente no dejó un comentario.

R N.
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El cliente no dejó un comentario.

Devin D.
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I had to drive the truck back to the original location costing me extra gas and miles. Never heard of suck a thing the whole point is to move why did I need to bring the u haul back?!

trevor B.
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El cliente no dejó un comentario.

Flor R.
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System was down while trying to check rental out. Understandable it was unexpected & no ones fault, but did take a little longer. Employee was friendly though. Still not a bad experience

jesus R.
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El cliente no dejó un comentario.

Maureen I.
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El cliente no dejó un comentario.

olavi W.
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El cliente no dejó un comentario.

kevin C.
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The staff were professional and made everything so easy.

Antonio F.
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El cliente no dejó un comentario.

Dan A.
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El cliente no dejó un comentario.

kathleen P.
Clasificación:

I have to change the site of where I picked up the truck. It was at least six to eight miles away from my house whereas the site I had chosen and was promised a truck was one block from my home. I think I should have been given a discount on the mileage for this inconvenience. Otherwise everything was great

Kristina V.
Clasificación:

Picking up and dropping off the uhaul was very easy. However I was disappointed that the equipment I ordered was not inside the truck at pickup. I mentioned the equipment was missing to a rep when I returned the truck and he said he'd confirm and take care of my bill. I didn't hear anything so sent an inquiry to u-haul support, they replied with just sending me my bill, unmodified for the missing equipment. I had to forward to a GM to have the bill adjusted. I would recommend this location, as ultimately it was up to me to verify the equipment before leaving the premise. I give 3 stars because the support I received was just average.

Chad P.
Clasificación:

Unsure about recommendation to another. We rented a 15' truck from 6:30pm Sat to 6:30pm Sunday. On Saturday about 2pm I received a call from them to let me know the truck was ready and it was no problem to pick it up early and that it would still be a 24 hour rental. We showed up at 5pm to pick it up early and they tried to charges us an extra $60. So we ended up saying we would return it before 5pm the next day. However I think this was very dishonest and a a scam to get us to pick up early so the staff could leave early.

Stanley S.
Clasificación:

The employee was very courteous and helpful Don't change anything

Dee T.
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El cliente no dejó un comentario.

shannon O.
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El cliente no dejó un comentario.

Marina S.
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El cliente no dejó un comentario.

Donald D.
Clasificación:

Issue we had was we had a flat tire in Indiana and it took over 4 hours to get fixed

Lorraine G.
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El cliente no dejó un comentario.

Boris G.
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El cliente no dejó un comentario.

LEO F.
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Everything was great. Excellent service and polite patient staff. Thanks.

Thomas D.
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El cliente no dejó un comentario.

Douglas P.
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The Hamburg Branch is a well oiled machine. Always positive experiene

CONNIE D.
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El cliente no dejó un comentario.

Olivia S.
Clasificación:

El cliente no dejó un comentario.

EMMANUEL V.
Clasificación:

Call me... I want to complete a full refund this whole experience was unacceptable...

Malcolm S.
Clasificación:

El cliente no dejó un comentario.

Joshua M.
Clasificación:

No add a bunch of extra charges at the end when I've already paid a lot to your company

Brett H.
Clasificación:

great experience, these guys really helped out

Gerard K.
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El cliente no dejó un comentario.

Robert M.
Clasificación:

El cliente no dejó un comentario.

Heather S.
Clasificación:

El cliente no dejó un comentario.

James F.
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El cliente no dejó un comentario.

Melvin C.
Clasificación:

The Gentleman that hooked up the trailer was extremely knowledgeable friendly and helpful.

Christine N.
Clasificación:

The reservation online process was not good. I reserved a 26 foot truck 2 weeks prior to moving. I was informed someone would call 3 days prior to move. Did not happen. I called 2 days before move and was informed my location did not have my reservation. I called the regional reservation # and they informed me there was no large truck at my location. They found me a truck 30 miles away(which added to my mileage). My advice: call your regional reservation # and avoid online reservations The location I picked the truck up at was phenomenal and helpful

Viola R.
Clasificación:

You can improve the return process. I had to sit on the phone for 30 minutes to get a representative to verify my return because the online process would not work.

Felisha Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew B. | Overall Experience |
Clasificación:

Would be nice to prorate the time used. We bought a house 3 days after the month needed to be paid. So basically two free weeks for them. Other than that it was well worth it.

Susan B. | Overall Experience |
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Your team was gracious and helpful with every concern, visit and request I made. Thank you again.

linda r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SAM V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Judith G. | Overall Experience |
Clasificación:

The entire team is helpful and friendly. Nice crew working there!

Lucy h S. | Online Move In |
Clasificación:

The online description of the storage is accurate, facility is clean and secure, and the staff was very helpful. Thanks.

William S. | Overall Experience |
Clasificación:

Customer service is always good at this location. The person that hooked up our trailer was very friendly.

Marlana F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SAM V. | First Impressions |
Clasificación:

You folks are a rip off every time I use you and it takes the longest time to go through the system.

Stephen G. | First Impressions |
Clasificación:

The Employees were helpful. We had a horrible experience with other customers while we were there. A couple was inside screaming and swearing at each other. The female threw a lock across the facility missing my 13 year olds sons head by inches. The staff did apologize for the actions of this couple. My 6 kids were pretty shook up from the incident.

KHARIN M. | Overall Experience |
Clasificación:

I am very grateful to the staff.

kiasia` m. | Overall Experience |
Clasificación:

There are no payment plans. The late fees are very high, and it is very difficult to get someone on the phone.

Crystal p. | Overall Experience |
Clasificación:

They were very helpful

cheryl G. | Overall Experience |
Clasificación:

Bad customer service I'm hoping I never go through such nitemare w this place again. Chair person and all socks. Giving him an call 2 months ago this fool never called me

shakiya s. | Overall Experience |
Clasificación:

Great service

Crystal p. | First Impressions |
Clasificación:

Very professional and respectful

Julian M. | Overall Experience |
Clasificación:

Good

Jared C. | Overall Experience |
Clasificación:

The staff were very friendly and helpful. There were a few issues dealing with the computer system that were resolved after the staff made phone calls, but this seems like UHaul's fault, not theirs.

MICHAEL L. | Overall Experience |
Clasificación:

The guys at this location were friendly and happy to assist.

Tracy M. | Overall Experience |
Clasificación:

I opened this storage unit I never used it so cancelled it. They still charged me. Never even had anything in it nor a lock put on it. I would like my refund was told I would get it. Haven't yet.

katheline l. | Reservation |
Clasificación:

Ty

JOHN S. | Overall Experience |
Clasificación:

Personel very helpfull whenever needed

Tihesha S. | Reservation |
Clasificación:

The Uhaul rentals van had the worst steering ever, it was borderline unsafe, it was like it was the lose causing it to move all over the road. Hard to control.

Shannon M. | Overall Experience |
Clasificación:

They don't prorate ok the have end. So if you move out before the end of the month you're still partying for a full month. The facility raised rent while I was there... By more than a bit. Wouldn't re

kevin c. | Reservation |
Clasificación:

All you guys were great at the Schenectady, N.Y. location. All employees were very pleasant and professional, thanks for everything. Kevin

IVAN C. | Overall Experience |
Clasificación:

I’m happy

peter s. | Overall Experience |
Clasificación:

Overall,great job by the whole crew when it came to renting needed vehicles and also having access to the storage areas.Again,great job they all get a 100% rating.

NANCY G. | Overall Experience |
Clasificación:

Prices too high & too many increases. You buy lock but can’t cut off???

ruth j. | Overall Experience |
Clasificación:

U-Haul is a good service in general. However: who ever was handling the billing, screwed up regularly w our billing.

laura g. | Overall Experience |
Clasificación:

I was impressed with the staff and helpfulness I received. i will recommend this facility to anyone who asks.

Camille D. | Overall Experience |
Clasificación:

Don’t waste your time with this U-Haul location. Make the trip and go for another one and prevent yourself a migraine. They are rude, and lazy. I will never be coming back here.

EMILY R. | Overall Experience |
Clasificación:

If I ever need a storage again, I know where to go to.

Parisha M. | Overall Experience |
Clasificación:

Great Work ‼️

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