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johan n | Overall ExperienceSelf Storage Units in Rockledge, FL, 32955
U-Haul Moving & Storage en Cocoa
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- 4.5 es la calificación promedio de clientes
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The people here are always so kind and helpful with service.
ANNA C | First ImpressionsThe staff was friendly and accommodating. However, the facility needs dramatic updating. The storage unit I was provided had signs of significant water damage to the drywall and strong mildew smell. Once again, no fault of the staff but the facility needs updating with regards to exterior doors, storage doors/locks, exterior/interior paint, tiling, needs interior security cameras, and the WiFi signal needs updating. While checking in, the staff had difficulty gaining a stable connection to complete equipment check in. Staff stated that the WiFi connection was bad and had been reported numerous times without response. An updated WiFi connection would dramatically improve business services and allow staff to process more transactions throughout the day equaling more money.
ROBERT M | First ImpressionsStaff was exceptionally understanding and helpful to my needs,for which I am very greatful.
KIP W | Overall ExperienceOn weekends you can pretty much guarantee the doors will be propped open with no one policing the entry/exit. Staff are friendly but not well trained, the computer system causes confusion and often requires many team members to work with the same client. I do not recommend this facility.
Emily M | Overall ExperienceThe staff and management were very helpful and did everything in their power to make sure I had everything I needed. I will definitely recommend family and friends to use this particular Uhaul facility.
Heidi O | First ImpressionsWhen moving into my storage unit. I arrived at 6pm and I knew they closed at 7pm. I was completely done the truck empty but the staff outside smoking at EXACTLY 7pm refused to check in my truck. They informed me to do it via the app. As I was checking in the truck they continued to smoke outside. They went in side and I had a issue with the app. So I walked in and the one woman LOUDLY Yelled WE ARE CLOSED AND YOU CANT BE IN HERE. while the doors where unlocked. COMPLETELY RUDE and NO CUSTOMER SERVICE EVER....
Adam B | First ImpressionsWent up on storage fee just about every few months. It’s like they were purposely trying to remove people to make room for others or something. Attitude wasn’t the friendliest when approaching front desk and that was the “owner” himself. Not welcoming at all.
Kirnesha W | Overall ExperienceSome bugs managed to get inside the storage units occasionally due to gap under the door being relatively large. No visible cause other that the door gap. Still satisfactory service and staff
jay f | Overall ExperienceNo light in storage unit.
Peter N | Overall ExperienceVery friendly staff, and dedicated to provide quick and easy solutions.
jay f | First ImpressionsWorst experience ever. I booked Merritt island online and get the office and they don’t have my unit available. They gave me another unit in the office location and it was disgusting. At the last minute I had to call around and get a new unit elsewhere. I better not get charged for this unit.
Raymond M | First ImpressionsI better not get charged for this unit. I came in and there were no units available. I booked a specific size and it said it was available and then I get there and it wasn’t. This is the second time this happened with this particular U-Haul. Never will I use U-Haul again. Last minute I had to call around to get a new place at a super clean nice place. Thanks for nothing!
Raymond M | Overall ExperienceEveryone was friendly and made it easy to move in and out. Genuinely had no issues here!
PRESTEN K | Overall Experience