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SPENCER B | Overall ExperienceSelf Storage Units in Rochester, MN, 55906
U-Haul Storage en Rochester North
Servicios en esta ubicación:
Características disponibles en este establecimiento:
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Unidades disponibles (todos los tamaños son aproximados)
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U-Haul Moving & Storage of Rochester
1641 Civic Center Dr NW, Rochester, MN 55901 View Available Units3.3 miles from this location -
U-Haul Storage at Broadway South
2907 S Broadway, Rochester, MN 55904 View Available Units6.4 miles from this location -
U-Haul Moving & Storage of Rochester South
3265 Commercial Dr SW, Rochester, MN 55902 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Winona
405 Cottonwood Dr, Winona, MN 55987 View Available Units37.5 miles from this location
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- 4.0 es la calificación promedio de clientes
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The manager Wayne was very rude, I got a unit online and paid but for some reason it did not show up in their system I showed him bank statement with it charging me $144.95. and he would do absolutely nothing for me except give me attitude when I wanted a refund or the unit I paid for. Luckily the other gentleman went above and beyond to get me in a unit. But I would reconsider who u have running the office Wayne Johnson is just rude and inconsiderate.m
NICHOLAS M | First ImpressionsI plan to present a written complaint to Christopher Bohlmon regarding the customer service I experienced at the Rochester location. I was lied to by the manager Wayne Johnson, causing me an entire day's worth of problems.
Pam V | First ImpressionsI'll be back in the spring
SHAWN P | Overall ExperienceGood overall truck and storage experience, especially due to the helpful workers at the Civic Center Drive location. Only real inconvenience was not being able to reach the local office by telephone, requiring me to come in, in person, several times, to be sure of things (it's a busy time of year for U-Haul). No apparent office at the Hadley site also made things a bit more inconvenient for me. I would use the Hadley storage site again--good location for me, and it was clean/secure.
Robert A | Overall ExperienceAccess to staff in person is not available. Access to staff by phone is difficult as they often are new, complain of no training with your computer database, and often request calling back later. The storage facility is fine but there just is no on site support staff. Saves money but is not customer friendly in my opinion
THOMAS S | Overall ExperienceWayne the manager was amazing and very helpful. He took care of everything I needed.
kyla d | Overall ExperienceGreat Staff!
Robert A | First ImpressionsWayne and Milo were super helpful, great experience
KYLE M | First ImpressionsWind blows door shut all the time even with the rock holding it open . In winter, the path to the door was very 🦥 ck and unsafe. I feel it should've been salted. But my experience was VERY positive . Would ld definitely use again if the need arose.
Carolyn C | Overall ExperienceThank you for the awesome customer service!
SHANNON S | First ImpressionsThe rental experience was very good except for the checkout. I completed it online and submitted pictures on 12/30/23. I received the confirmation email that the checkout was submitted. The next email that I received was on 1/5/24. It stated that, "We have not received your monthly payment for storage room #2. The rent was due on 1/2/2024. A late fee of $15.00 has been charged to your account." I replied to the late notice email with a copy of the checkout confirmation email. The error was corrected later in the day, but it was similar to an experience I had earlier in 2023 where I completed the checkout but still received a late notice.
Kraig W | Overall ExperienceEverything was fine and what I expected. Move-in Date was 11-26-2023
barbara l | Overall ExperienceAll was good
barbara l | First ImpressionsThe staff really helped us out in a pinch. We reserved a storage unit from another facility and they were nowhere to be seen. Called Uhaul and in a matter of minutes they were handing us a padlock! Thank you so much for excellent service!!!
Jacob P | First Impressions