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charlotte a. | Overall ExperienceSelf Storage Units in Rochester, MN, 55902
U-Haul Moving & Storage of Rochester South
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U-Haul Storage at Broadway South
2907 S Broadway, Rochester, MN 55904 View Available Units0.4 miles from this location -
U-Haul Moving & Storage of Rochester
1641 Civic Center Dr NW, Rochester, MN 55901 View Available Units4.0 miles from this location -
U-Haul Storage of Rochester North
1264 Hadleyview Ct NE, Rochester, MN 55906 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Winona
405 Cottonwood Dr, Winona, MN 55987 View Available Units38.8 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Some of your staff are not friendly.
Moses D. | Overall ExperienceOnly issue to mention is the outlets for maintaining battery in rv is installed upside down. But great experience using the facility.
KEVIN P. | Overall ExperienceThe staff was above and beyond to help me to get a storage unit, show me the facility and answer all my questions. I had a premium customer experience. I would definitely recommend this service.
Leticia S. | First ImpressionsThey did a great job , very helpful
Sawsan E. | First ImpressionsRojelio was great, especially since I am pretty inept with my phone. Smiled and was patient with me.
Richard l. | First ImpressionsIt got pretty icy in the area but felt secure.
Laura E. | Overall ExperienceCalled to change to a different unit. The man on the phone made me so uncomfortable calling me “dear” (come on in dear, we’ll take care of ya) I completely changed my plans and never did the move-in. When I rented the truck on the other side side of town, the guys there were fantastic! They were friendly, helpful, and efficient. The guy at the south side storage units was just plain creepy.
Donna E. | Online Move InMaybe in the future the staff could walk customers through the security with the pass card to ensure 1 that it works and 2 tto ensure the customer understands the in and out procedure and the enabling and disabling alarm system. It took me a while to figure it out
SANDY or Ronnie S. | First ImpressionsI loved your storage unit and had the perfect setup. I stored my Yamaha Motorcycle with no problems. Mustaf got me set up with my storage unit...he was legit. Best employee there hands down. I went outside one morning to get my motorcycle out of the storage unit to get it ready to pull out for the season, and was shamed by Summer for Storing my motorcycle indoors. I had no fuel in it and had it winterized. She said..."lets get you an outdoor storage unit...RIGHT NOW!! and yelled at me. I was disguted with how she treated me. I stopped paying for the storage unit and expected it to go to collections. Savanah called me with a settlement offer and was very pleasant...so I took the offer. I had the perfect storage unit and I love the facility. I am extremely dissapointed as to how it all turned out...I wish I had that storage unit back, however, I refuse to give my business to someone who treats their clients so unprofessionaly.
PHILIP W. | Overall ExperienceOn the day I came to unload my storage unit, there was a lock placed on my unit for unpaid balance. My account was on auto pay and was not overdue. I had to have the staff remove the lock which set me back moving all my stuff into my house. When I had emptied out the unit, I came and spoke to the manage and told him I wanted to close my account. He asked me to write my information on a post-it and he would close the account. Four days later, I was charged for the month of November. When I attempted to contact the local UHAul place they kept disconnecting my call, this happened 4 times. I finally had to call the corporate number who connected me with a person at the local store. I recognized her voice as the person who hung up on my earlier. She assisted me in closing my account and crediting my money back. This storage unit was expensive, I was really frustrated with how I was treated and the lack of respect in both instances. I would likely not recommend this place to anyone or use this storage unit again unless some sort of restoration for treatment happens.
Steven B. | Overall ExperienceI requested a move out online on October 22nd. It wasn't processed until October 27th and after I was charged for another month while I was already moved out.
Anthony K. | Overall ExperienceVery clean, well lit, secure friendly staff felt very comfortable with my my things being safe and felt very comfortable when entering and leaving. Definitely recommend if you have any storage needs. This is the place. Rick from Minnesota
richard b. | Overall ExperienceSummer was extremely professional. I originally made reservation online 10/2/2023 and thought everything was fine. 10/6/2023 got email asking why I haul lost my service because I didn’t move in. Called and Summer helped me, my reservation was nowhere to be found. I went after work to do this I person, she was already helping another customer who had similar experience. Standing there waiting for her to help me listening to Summer handle the customers issue I felt pleasure to see how she dealt with this. Since and after Covid I’ve dealt and seen nothing but trouble with customer service, she’s definitely a asset to your company.
KEVIN P. | First ImpressionsSince the new manager, Summer, took over last spring, this location has improves significantly. It has been cleaned up and the help recieved is outstanding.
Jane G. | Overall ExperienceI checked in completely online, but I still had issues once I arrived at the facility. Once I took the lock off, my alarm kept going off, so when I tried to enter my code, my code said I was not done with the check in process which I was. Other than that the whole process was easy and simple. All of the employees were very nice and helpful.
Stacy B. | Online Move In