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Hosea H | Overall ExperienceSelf Storage Units in Rochester, MN, 55904
U-Haul Storage en Broadway South
Servicios en esta ubicación:
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U-Haul Moving & Storage of Rochester South
3265 Commercial Dr SW, Rochester, MN 55902 View Available Units0.4 miles from this location -
U-Haul Moving & Storage of Rochester
1641 Civic Center Dr NW, Rochester, MN 55901 View Available Units3.7 miles from this location -
U-Haul Storage of Rochester North
1264 Hadleyview Ct NE, Rochester, MN 55906 View Available Units6.4 miles from this location -
U-Haul Moving & Storage of Winona
405 Cottonwood Dr, Winona, MN 55987 View Available Units38.6 miles from this location
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I have had a problem every time I have tried to do anything with this company!! I have filled this out before and also emailed with my complaints, with no response. My reservation (that I made twice) for a truck last july, never happened, the storage unit I rented was incorrect size, and then when I go to empty it, I left the keys in the drop box because it was after hours, went home and called customer service to inform them it was emptied, just to get emailed repeatedly the next day that there was a 'problem "charging my card" and now I owe a late fee. The lack of communication between company staff is ridiculous, and all the excuses made to customers is absurd. The worst experience ever.
Rena O | Overall ExperienceThis is the 2nd time I’ve done a review for you. Stop !
David M | Overall ExperienceDo some maintenance on the frontage road property please.
David M | First ImpressionsTJ was super helpful!
Shane G | First ImpressionsI got the storage unit a little over a year ago and I always had 24 hour access to the hours I worked and for no reason things cut them off and want to talk to the manager he said we've never had 24-hour service it said well I've had it for the last year said well we don't I said well okay I guess I'll move out then did nothing to accommodate me
Dustin N | Overall ExperienceI appreciate being flexible during a very difficult time with a family member over my father’s estate property and having been able to resolve the costs of the lien without loss to the estate is very much appreciated. Thank you.
Thomas S | Overall ExperienceConvenient and quick to work with
JOSEPH S | Overall ExperienceThanks for a good storage experience and a great history of truck, van, and tow Dollie’s.
Wesley P | Overall ExperienceRojilio was great at helping me with getting the storage unit
Michael O | First ImpressionsThe guy that helped me this evening was a pretty smooth cat man I sure hope a guy with that kind of attitude and skills is considered for a promotion in the near future as I believe it would help your business expand and expound exponentially as the guy that helped me the night before on Tuesday evening I believe was unable to even locate my reservation number this guy had her taken care of in no time I know exactly what he was doing and how to do it without all the extra BS good job man thanks
brandon g | First ImpressionsOver priced!
rick s | Overall ExperienceThe month free rent when you also rented a truck is what sold me and kept me from going to some place that would have been less expensive. That's a great program.
Stevan H | First ImpressionsVery helpful. Appreciate the personal and professional assistance.
Brian K | Overall ExperienceI had no contact with the office or employees, so I cannot comment on that. Unfortunately we had an issue with water in our unit multiple times, which is why we decided to move out and find a new facility. We will likely be moving into another UHaul storage unit but choosing climate control this time instead. I did send an email to the management staff regarding the water, but never received a response.
Tiffany P | Overall ExperienceThe latches are rusty and sometimes difficult to open. Had a roof leak in unit 56 which wrecked boxes of paperwork.
Jennie R | Overall Experience