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Jessica A | Overall Experience
Customer Reviews for U-Haul Storage at Broadway South
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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The customer service was fantastic.
Gary W | Overall ExperienceI have had a problem every time I have tried to do anything with this company!! I have filled this out before and also emailed with my complaints, with no response. My reservation (that I made twice) for a truck last july, never happened, the storage unit I rented was incorrect size, and then when I go to empty it, I left the keys in the drop box because it was after hours, went home and called customer service to inform them it was emptied, just to get emailed repeatedly the next day that there was a 'problem "charging my card" and now I owe a late fee. The lack of communication between company staff is ridiculous, and all the excuses made to customers is absurd. The worst experience ever.
Rena O | Overall ExperienceThis is the 2nd time I've done a review for you. Stop !
David M | Overall ExperienceDo some maintenance on the frontage road property please.
David M | First ImpressionsTJ was super helpful!
Shane G | First ImpressionsI got the storage unit a little over a year ago and I always had 24 hour access to the hours I worked and for no reason things cut them off and want to talk to the manager he said we've never had 24-hour service it said well I've had it for the last year said well we don't I said well okay I guess I'll move out then did nothing to accommodate me
Dustin N | Overall ExperienceI appreciate being flexible during a very difficult time with a family member over my father's estate property and having been able to resolve the costs of the lien without loss to the estate is very much appreciated. Gracias.
Thomas S | Overall ExperienceConvenient and quick to work with
JOSEPH S | Overall ExperienceThanks for a good storage experience and a great history of truck, van, and tow Dollie’s.
Wesley P | Overall ExperienceRojilio was great at helping me with getting the storage unit
Michael O | First ImpressionsThe guy that helped me this evening was a pretty smooth cat man I sure hope a guy with that kind of attitude and skills is considered for a promotion in the near future as I believe it would help your business expand and expound exponentially as the guy that helped me the night before on Tuesday evening I believe was unable to even locate my reservation number this guy had her taken care of in no time I know exactly what he was doing and how to do it without all the extra BS good job man thanks
brandon g | First ImpressionsOver priced!
rick s | Overall ExperienceThe month free rent when you also rented a truck is what sold me and kept me from going to some place that would have been less expensive. That's a great program.
Stevan H | First ImpressionsVery helpful. Appreciate the personal and professional assistance.
Brian K | Overall ExperienceI had no contact with the office or employees, so I cannot comment on that. Unfortunately we had an issue with water in our unit multiple times, which is why we decided to move out and find a new facility. We will likely be moving into another UHaul storage unit but choosing climate control this time instead. I did send an email to the management staff regarding the water, but never received a response.
Tiffany P | Overall ExperienceThe latches are rusty and sometimes difficult to open. Had a roof leak in unit 56 which wrecked boxes of paperwork.
Jennie R | Overall ExperienceWe have purchased other products and services from this location before and they have always been great. The person who assisted us was friendly, helpful and just fantastic.
Chris K | First ImpressionsGreat experience. Awesome service. Thank you all.
Ahmed M | Overall ExperienceNo words to express. Hands down. Great job all of you guys
Ahmed M | First ImpressionsI need summer to call me asap as she signed me up with the unit and it was let go to James which he was never there untill he stole my unit cut off lock pretend it was his stuff and was never there it was in his name because we rented the truck and storage people said truck in his name so is unit but I been the only 9ne there he never was ever I have keys I had code he never knew it so as far as I'm concerned that theft do have summer call 0leade 507n722 5558 as also all info numbers emails all in my name so not sure how he got to be in there to begin with Jennifer
James T | Overall ExperienceIt was a little challenging to make an online reservation but the gentlemen in the Uhaul facility in Rochester on Commerce Drive made it SO EASY!! He was a lifesaver, I am very thankful to him for simplifying a complicated undertaking for me.
Jodi C | First ImpressionsI called earlier in the day and got a representative from a Uhaul central scheduling service. This was unsatisfactory. The operator was not helpful and did not have good information about setting up my account. Later in the day I was able I get through to the local facility in Rochester, Mn where I wanted to rent the unit. Chaz was great to deal with and got me set up with the storage unit I needed very efficiently.
Judith D | First ImpressionsEmployees very helpful. Commercial drive uhaul is a beautiful facility
JOEL S | Overall ExperienceMustaf was very helpful and courteous throughout our transaction
Nate P | First Impressions2 guys working were very friendly and helpful!
JOEL S | First ImpressionsI hated how dark it was and the doors frozen shut by the snow piled on the doors.
Jordan H | Overall ExperienceThe staff at U-Haul was extremally friendly and helpful. The storage area was well maintained.
Katherine R | Overall ExperienceHad multiple poor encounters with staff, who seemed more wanting to look at there phones than wanting to help the customer. My first interaction of purchasing a storage unit didn't go well, the unit I was assigned was full upon arrival, after this I was called twice due my direct payments being mishandled by the front desk staff. The one good interaction was with Ira, who was calling me to collect my second mishandled direct deposit. Ira was very nice, after I gave him a piece of my mind on the multiple mishandlings and ineptitude of the other employees there. If I were you I'd give Ira a raise, he seems to be your best employee.
Brad S | Overall ExperienceVery tentative and helpful staff!
Cecilia Z | First ImpressionsI went to the store to update my information for my shed on Thursday June 30th, knowing my truck wouldn't be there until Saturday. I went to the shed on Saturday and the shed was locked. I had to drive back to the store to find out what was up. The manager could not find the keys to the shed. So we had to be moved to a different shed after we had already opened the truck and had initially started moving it out. When the Uhaul placed the lock they should have checked to see if it was empty! It was rectified but it took over 30 minutes. I was just disappointed in the manager and her attitude after having such a wonderful and very helpful experience in Utica NY.
Heidi B | First ImpressionsThe only problem was I contacted the wrong facility. So the next day, the Uhaul office hit me set up at the correct facility. After that, everything was smooth. I was impressed with how easy it was to move it.
Peter W | Online Move InColleen was fantastic and personable - fantastic experience overall!
Brian W | First ImpressionsThere was drifted snow piled up at the threshold of my unit; this made moving things in difficult, especially since I currently have some physical limitations.
Austin S | Online Move InEveryone was very helpful.
Melissa J | First ImpressionsThanks for helpful staff
vahab F | Overall ExperienceAll was great except being directed to leave the access card in the unit when we ended lease & we were unable to leave w/o card. Staff were helpful & told us we could keep the card ? Confusion
Robyn N | Overall ExperienceService was excellent, staff answered questions and very happy with the trailer and the storage unit. Very pleased and will continue to use. ¡Gracias!
THOMAS M | First ImpressionsI was disappointed in the storage unit we were assigned as I had to sweep out a lot of dirt and there was a hole in far back corner I could see light, as this unit was on the end. I bought some foam filler to fix it.
steve T | First ImpressionsGreat customer service ,
Sawsan E | Overall ExperienceIzra has been fantastic. I appreciate all the staff.
brian t | Overall ExperienceSpent 3 hours on the phone with customer service and they kept giving us the run around. Was told the storage would be 24/7 but was closed upon arriving. So much more bad customer service experience we went through it'd take a book to write about. Never using this service again!
Anna N | Online Move InStuff was stolen twice. Security footage just lasts a week which is a joke given that it is a storage facility. Even police cannot see the security footage. Good luck if you come to the storage and find your stuff stolen. Neither did the u haul administration nor the storage facility called me back after the complaint was filed.
MUHAMMAD Z | Overall ExperienceThey stole all my furniture and electrical appliances from the unit and there are a lot of holes. I couldn't find any solution with you and the theft is a videographer. I have been paying rent for the unit all this past time. Almost a year ago.
Ghareeb M | Overall ExperienceWeb site was down - almost led me to select another facility. Office at 2907 not open, no sign saying to go to Commercial drive. Web form asks for alt phone number - I only have one phone (personal and work #). Would not accept alt contact because address is same - very frustrating web form
John P | Online Move InExcellent costumer service, convenient locations, best prices.
Kevin A | First ImpressionsEverything was great! Thank you!
Damon D | Overall ExperienceBeen at the storage unite through 3 or 4 owners. You by far have been the best ones.
DANIEL F | Overall ExperienceEveryone there were extremely friendly and helpful. I would definitely recommend my friends and family to this location. They were awesome in every way.
Ahmed H | First ImpressionsThe unit assigned to me was being used it had a lock on it and we had to call to get a new unit
Cori S | Online Move InEvery time I went to the storage and had to talk to someone they were super nice and polite they worked with me and treated me with kindness and respect
katonya p | Overall ExperienceHad several issues since the first day.
Ashley M | Overall ExperienceI called your company office on the 31st of March to tell them I have vacated a unit that day. I was told it will be noted. I checked again on the 11th of April because I got a notice of payment reminder. After calling the local number to ask about this, I was told they had no record of me vacating unit.So now I payed a half month for NOTHING. Mike Hofmeister
Mike H | Overall ExperienceEverything we great and the staff was super helpful. My only criticism would be some mice pooped on a couple of things. Not sure how you completely prevent that.
Steve M | Overall ExperienceZach is a great manager at Uhaul. Thank you
Tina G | First ImpressionsStaff was friendly. Estimate of space needed was very accurate.
alex b | First ImpressionsWas unable to get into the storage facility with my card and was never given an access code
Robert F | First ImpressionsWe were Very satisfied, we would definitely use again and we highly recommend to others.
Samantha B | Overall ExperienceHad a room reserved that was on site and heated but when I got there it wasnt cleaned out so sent to different location and both rooms they said were full so we had to upgrade to bigger room.
Ashley M | First ImpressionsDon't even get me started........NEVER is the gate closed at the South Broadway location. Anyone and EVERYONE is allowed to come and go as they please...lost $4000 in property, and Uhaul did NOTHING!
sarah s | Overall ExperienceAndy and Shane were extremely courteous and helpful.
Steven T | Overall ExperienceBreak in August 23rd, front gate and side fence damaged, limiting drive in access and allowing anyone to just walk in. Still not fixed. Requested refund, no response, so I moved out. Unacceptable!!!
Karen W | Overall ExperienceWe appreciate your staff
Sharon M | Overall ExperienceGreat location. Serves its purpose perfectly.
MIGUEL I | Overall Experiencedid not feel that the gate worked as well as it should have
Sarah A | Overall ExperienceOur storage area was burglarized. Although we didn't visit often, twice the main entry gate was wide open. The lock required for use did not secure our belongings! We'd like our money back!!!!!!!!!!!!
Joanne M | Overall ExperienceHaven't been in there yet.
STEVE T | First ImpressionsGood Experience
STEVEN J | Overall ExperienceYour awesome
Ibrahim M | Overall ExperienceFast and easy... right on. Thank you
Joseph R | First ImpressionsYour national calling service needs to ALERT consumers who rent space here that the first need to go to the Civic Center Drive location to get registered, and to get locks, etc.
ross r | Overall ExperienceSTAFF YOUR SW LOCATION. There was no lock, making us drive to civic center drive location twice. We should charge YOU for mileage. Should be sign at your SW place saying GO TO CIVIC CTR DR. Store. Grr
ross r | First ImpressionsI was not told where or what storage unit I was in the storage unit I was put in requird me to shovel a 40-50 foot path to get to
Andrew W | First ImpressionsI had to go to the north store in order to speak with someone. However every time I did each and every employee I met was very friendly and helped me out exactly the way I needed.
Rebecca Z | Overall ExperienceU-haul has been the best in helping keep my things secure and safe. I had no worries of anything ever Missi g or stolen like I have experienced in other places. Thank you for your great service u- hau
Rosetta P | Overall ExperienceNever got a response from company, found a different place.
Stephen A | ReservationToo costly to access at evening hours and difficult to access onsite staffs.
Eugene L | Overall ExperienceVery satisfied with the service.
DONALD H | Overall ExperienceI rented a storage garage for a few years. Always a clean facility, well lit, and the price was right for such a secure place. I would definitely recommend this place to friends and use it again.
CAROL J | Overall ExperienceNever saw a staff member on site. Great to have instant access to my things.
janet f | Overall ExperienceThis storage facility worked out very well for us during our move. Very clean and well maintained.
JAMES A | Overall ExperienceI would have liked it if the security gate had been working. It would have felt more secure, though I had no problems. I also liked the location of the facility. Thanks so much.
jill l | Overall ExperienceStill have not heard back from to verify if my contract was successfully canceled. I got one bill with a late fee on it. Left another message, haven't heard since. Not sure what else to do.
James H | Overall ExperienceWould not help make my due date easier for me to pay. Recieved no refund when I moved out half way through the month.
GERARD B | Overall ExperienceI would've been better off storing my items outside. The snow from parking lot was plowed in front of my unit which drained into my unit and ruined numerous items. And management didn't care.
kelly A | Overall Experienceoutstanding equipment , personall , location , prices when all else fells go with uhaul
JAMES FTruck was scheduled to be picked up at 7am. No one was at this location. Had to pick up a truck at a different location 1.5 hours later. I had a paid moving crew at my home for 1.5 hours doing nothing because of this. When I did pick up the truck, I was then advised to return the truck to the original location that I had registered to be at 7am when I was done for the day. The attendant (Keith) at this location refused to take the truck back. Although I have had great experiences with U haul in the past, I will probably never use or recommend this company again.
MIKE BMore parking space.
DAVID SU-Haul ruined my move. I reserved a U-Haul truck to help me with a long distance move approximately one month before my moving day. I was contacted the day before my move to let me know that my truck will be available for pick up at 9am the next day. On the day of my move U-Haul called me 15 minutes before my scheduled pick up time to say there was a "small hiccup with my reservation." They told me the truck I was supposed to use would not be available until 3pm. They said they called around to try and locate another truck, but none where available. Their solution was I could "wait around and they would call me if a truck becomes available earlier." Anyone who has completed a long distance move knows that on your scheduled moving day you do not have time to "sit around waiting for a truck to become available." I was just moving myself and couldn't do it alone, so I also had hired movers who were scheduled to assist at 9am. I was also moving out of a rental and needed to be completely moved out by a specific time late afternoon. This deadline was not met due to the late U-Haul. The result of my U-Haul not being available on time caused significant additional expenses and stress. I was not offered any form of discount or reimbursement from U-Haul, just "our sincerest apologies for this inconvenience." How a company can treat a customer like this when their motto is "Your equipment reservation is guaranteed," is beyond me. So if you have flexibility with your move and want to use a company where reservations don't matter, by all means, contact the ever accommodating, logistical geniuses at U-Haul. I, however, would not recommend it.
CHRISTINE JThe woman was very rude and not helpful at all. Made it seem like it was a pain to get the truck rented
brian mconfusion about rental and date because of poor web interaction; local site resolved and expedited rental. Return site not well-defined at time of rental; I prefer return to person not dropoff. Without glasses some details difficult to read, although agent did go through appropriate details.
FREDERICK BThe woman at this location was quite helpful and was willing to let us rent the truck for another day if we needed to.
OTIS LI received a 26' although I requested a 20' truck. I'm sure the gas mileage cost me more money and I had to manage a vehicle much larger than I needed. The driveway was too small to pull out this size truck, to the staff had to back it into the lot and repeatedly maneuver it to get it out for me. Also, UHaul never called to confirm my reservation. I had to call them to find out what time I could pick up my truck. When I arrived, they had changed my number of included miles from 129 to 103, which cost me more money.
Lisa LDespite my going over my miles due to the pick-up and drop off locations being changed, I was not charged, and I am deeply appreciative of that. The personnel on the Rochester end were helpful and friendly, despite my not being particular happy with having to drop the truck off at a much less convenient location. In the future, when such changes are made that are contrary to the locations chosen on line, a call explaining those changes and the reasons for those changes should be made to the individual making the on-line purchase. I know there was some notification on-line, but both changes were missed, and consequently I wasn't a happy camper with both selections made by myself having been changed.
EDWARD MThe guy gave us his personal cell phone number. He treated us extremely well!
JAN GWe had an excellent experience. The vehicle was very clean,and had very few miles on it. One thing that we would have liked to have would have been cruise control. The personnel that assisted us were very helpful and courteous. She made our U-Haul experience easy, and we would definitely use them for any future moving needs
DONNA HI had a good experience overall with the entire process except the state taxes! I wish that they would have told me how much they were before I rented! It was no fun to be introduced with that unknown additional fee on my bill! Otherwise the staff was very nice, helpful, and courteous. The customer service with Ira was excellent!
DANIEL HFirst, I thought I was getting the vehicle from a different location, which I thought I had chosen online (hwy 14/ civic center drive) which is only 2 miles from my home. I went there and they informed me that the vehicle was at the south location, which I don't remember choosing online, and was an additional 9 miles away. My main concern was that I was the ONLY customer in the facility but the attendant admitted that this was only the second vehicle that he had ever rented and that most rentals do not come from that location- therefore, it took him an HOUR AND A HALF , multiple phone calls including several to the other locations and his manager who was off duty to figure out how to rent me my vehicle. It was to the point right before lunch where I had not eaten and was starting to feel ill. The attendant was at least nice enough to give me his bottled water and cookie to prevent me from passing out. The attendant was very nice and very apologetic, but clearly did not know what he was doing and had a great deal of difficulty with computer applications. I frankly could have sat down at his computer, followed the instructions (I could see his screen), and done it myself. I haven't seen my credit card charges yet, but I'm hoping there are not three separate charges on it for this rental as I had to swipe my card at least 5 times. Additionally, I'm not happy about the fact that I paid for the extra mileage because the pick up/drop off location forced me to pay for an additional 18 extra miles simply to get the vehicle back and forth from my home (not including the actual usage). On a lighter note, the van was pristine and only had 124 miles on it, so was brand new. Handles poorly, but did the job. Unfortunately, I will not rent from U-Haul again.
ASHLEA MFabulous assistance. Great interaction with the staff.
JAMES PExcellent service. Took a van to Chicago and back from this location. Couldn't be more pleased. Brooke at this location was very professional and pleasant. Yes, I would recommend this location.
MICHAEL SDidn't have enough pads available at pick up time
Craig VI was asked to move 3 vehicles at this small location in order to fit a 26 ft truck into the limited space. It took an hour to complete the check in requirements and I was the only customer in the office.
JOEL PA new employee was left to open the store which wasnt opened till an hour past my reservation for a cargo van. Horrible management. Very unhappy.
NATHAN PIf taking vehicles for only a few hours rather than the whole day, you should consider offering some discounts or perhaps some free packing supplies.
ROGER Y