The staff was really sub par. I would never hire the person who waited on me and would fire them immediately.
Bryan L | First ImpressionsSelf Storage Units in Rochester Hills, MI, 48306
U-Haul Moving & Storage en Rochester
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Lakeside Budget Storage of Sterling Heights LLC
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(U-Haul Neighborhood Dealer)8.4 miles from this location -
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U-Haul Moving & Storage of Troy
1250 W Maple Rd, Troy, MI 48084 View Available Units10.3 miles from this location -
U-Haul Moving & Storage of Waterford
3541 Highland Rd, Waterford, MI 48328 View Available Units12.0 miles from this location
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- 4.5 es la calificación promedio de clientes
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Only thing I didn't care for was UHaul made me buy a round lock even though I had my own. Because of the design of this lock, which has a has a short neck, it didn't work well with the ADA door/unit we had - it was extremely hard to open. Staff there was very nice, easy to get into & out of facility.
Karen B | Overall ExperienceThe only down fall is I used it for 2 weeks but still had to pay the monthly rate .
Lori V | Overall ExperienceI really felt safe and my items secure at this facility. It was always kept clean and staff often helpful. I would recommend this storage facility. I am just wondering how long for feedback regarding lease termination. It’s been 24 hours.
Theresa W | Overall ExperienceGreat place for storage,. Would be happy to use them again, if I needed additional storage.
Karen R | Overall ExperienceWhenever I called the front office (from the storage unit), the call was often answered by an automated system and I was put on hold only to speak with someone far, far away. When I immediately walked to the front office, someone would be sitting there) with no customers in the lobby) and simply letting calls be forwarded to a call center. Unfortunate.
Lindsey W | Overall ExperienceI love how clean the place is! I would highly recommend this U-haul place to everyone. Also, I am grateful they removed the plug-ins. I am very sensitive to smells and when I first arrived, I could barely breath.
Dinah D | Overall ExperienceThank you - can you confirm the unit is out of my name now?
micheal b | Overall ExperienceMost staff was friendly except at our most recent visit. Bathrooms were not always clean or stocked. I had these units for a few years, storage prices should be grandfathered in. If not going to grandfather at least offer promotions and discounts for current renters. The front office would not even throw in an appliance dolly for free when we asked for it for my recent move.
Aaron M | Overall ExperienceI had issues with online ordering, so I called to have it set up. The Rochester Hills, Rochester Rd location team was extremely helpful and went above and beyond to answer any questions that I asked. Five stars!!
Nelda L | Online Move InIt worked well for me.
nina m | Overall ExperienceStaff was very helpful
David S | First ImpressionsStaff was very nice. Facility is very clean too!
NORMAN R | First ImpressionsNo elevator (or not clearly marked and couldn’t find) was problematic for 2nd floor loading. Likewise for doors not improperly marked not indicating that alarms would sound if opened. Otherwise facility was well organized, clean and maintained.
Laura G | Overall ExperienceMiss communication is not ideal or necessary. I was told to register on line and I could access the unit anytime with my code. This is not true, I was unable to access my unit after loading up the vehicle and driving an hour to the U-Haul facility. Wasting 2 adults time and creating more work, no one on your customer service team was able to help. I tried three agents and was on the line wasting another hour of my time. No one in person the next day was able to answer my question or offer any type of compensation for my expense. I was told I would relieve a call from the manager or someone in a position to compensate or discuss the situation and I have not received any communication from U-Haul. So the over all experience has been very poor. This is a terrible way to do business. I would not recommend to anyone.
Jennifer R | Online Move In