The employees were very friendly, however this was about the most unorganized and incomplete move in experience. 1. Although I was allowed to moved into two units (and booked weeks in advance), I still only have one unit under my name because the employees said the “system wasn’t cooperating.” I still only have one unit under my name and cannot get ahold of anyone at the front desk to fix this. And when I got my receipt, it still only shows the one unit. 2. My keycard never got activated even though I visited the front desk twice. I still cannot access the building during off hours yet I have a unit. All Im asking is for someone at the Pleasanton location to please follow through and actually correctly finish my check in so just stuff is account for.

Everyone was helpful in securing our RV storage site. Very professional.

The service was great! Everyone went the extra mile to make sure we had the right space and supplies. It was a great experience and I would use them again.

The crew here are awesome! Especially Ann

Our movers were allowed to put our belongings in the wrong storage unit and we thought all of my recently deceased moms stuff had been stolen. As if we aren’t stressed enough. The manager on duty didn’t think it important enough to get on the phone with us. Horrible experience.

Always professional and helpful

best experience I've had with a big corporation in years. was given wrong hours over phone but was accommodated with updated reservation for next day. Would like to see more mileage included with rentals.

Pricing was too high. I found equivalent storage with air conditioning, security, and 24 hour access for $105 cheaper.

Telephone from inside storage facility was not working. However there was no indication this was the case and I waited many times while the phone rang without getting an answer. Eventually walked to office and was told phone did not work. Staff was aware but never did anything to remedy the problem. I was unable to access the storage unit for the first four days as it had not been unlocked and no staff were available to open it as I could not get to the facility until after work. I was told my storage date would be adjusted but it never was.

I was issued a locker that was already in use and locked.

I was confused with the double swipe, first on the machine to the right and then the machine to the left. The directions asked for an access code so I ran to the office to find out I didn't need one. Confusing :(

perfect storage unit, easy access and super clean

no issues moving in, accessing locker and moving out

Staff is great. Location is convenient.

Fast and convenient check in. Customer service was great.

great value for RV storage.

Probably the cleanest storage unit I have ever used! It was perfect for what we needed! We definitely had piece of mind that our belongings were safe and secure.