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JENNIFER W. | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85004
U-Haul Moving & Storage of Downtown Phoenix
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Available Units (All Sizes are Approximate)

U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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U-Haul Moving & Storage of South Mountain
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Everyone at this location is very helpful.
Sandra P. | First ImpressionsI would give this location 5 stars but the management at this location is terrible. The new manager Gabriela is completely unprofessional. Had an issue with my unit but didn't address this issue with myself but was addressing it with her boyfriend. (Who hangs out in the office) which should not be allowed. Her upper management on the other hand, was very respectful. Ms. Erica heard my concerns and approached me professionaly and respectfully. I'm surprised she has such an awful manager running this location. She treats her employees as if they are her slaves as she sits up front with her boyfriend. Other than these concerns, Gary (one of the employees I've dealt with) was awesome! Always very courteous and helpful. 5 stars for him for sure. I've been having different units at this location for over 10 years due to buying auction units, and let me tell you normally I mind my own business when I am at this location but this new manager tops it off as the worst since I've rented here. She and her boyfriend are going to end up saying the wrong thing to the wrong person.
Jose G. | First ImpressionsI literally could not sing the praises of this location and staff more. I’ve never been met with such amazing customer service from EVERYONE. Dixie and another gentleman that works up front (I forgot his name!) are so incredibly kind, understanding and willing to work with you when moving things out. If I could email a letter to corporate about how amazing this staff is I would!
Laila K. | Overall ExperienceI want to give it an average rating but I can’t. The staff wasn’t consistently helpful, nor was the facility. For several months the internal sliding door was broken so they had to limit access to when the office was open. And then recently the elevator was broken. It’s just not a well run establishment, and nowhere near the level I was paying for. I will most likely never use uhaul storage again unless I have no other options.
Race C. | Overall ExperienceUnit was gutted and all valuables stolen due to UHAUL not securing the unit from neighbors with the wall gap. Will never use again and will tell everyone.
Dustin B. | Overall ExperienceGeneral Manager - Adam - was extremely helpful
WILLIAM C. | Overall ExperienceOur sons unit was broken into twice. U-Haul took no responsibility for it whatsoever. Even though we spoke to people who worked there and told us the manager was letting homeless drug head people live in empty units. And they were then breaking into the other units. Unconscionable and unethical.
JAMES H. | Overall ExperienceThe managers customer service skills suck. Very nonchalant, he allows homeless people to live in units and they crawl overhead and break in and steal from units. Camera access is limited not a safe or secure storage unit building
WALTER P. | Overall ExperienceThanks
Ter-Juan B. | First ImpressionsThank you for keeping my most precious memories alive
Tina B. | First ImpressionsWas not give a heads up that access was limited due to a broken door. Completely ruined my moving plans, had to fully reschedule my van pickup. Guy helping was nice, but seemed distracted. Didn’t show me how anything worked (I.e key card to access the building - pretty important tho know). I would recommend making the door a priority to fix OR staffing through 10pm so that people can still access their units.
Kayla Z. | First ImpressionsI got my diaper changed there 1975!
Daryll G. | First ImpressionsThe staff was very nice and the facility was convenient, but I actually, moved out on 06/02/23!!!
Jimmy L. | Overall ExperienceGreat staff and environment
Desean M. | First ImpressionsThey were VERY helpful when I needed them most
Marc P. | Overall Experience