The staff at this facility was amazing.Brendan L. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Downtown Phoenix
Phoenix, AZ 85004
(Across From Arena)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.renate j. | First Impressions
El cliente no dejó un comentario.JOHN D. | Overall Experience
Nothing. It was very easySTEWART H.
El cliente no dejó un comentario.clarice l. | First Impressions
When we picked up the truck! I was a horrible drive. The truck sounded like it was going to fall apart! It needed a wheel alignment really bad which caused us to swerve the whole 4 days of driving. Not only that once we arrived to the storage location. The Receptionist wasn't even expecting us, because we were in the system.Nasheia p. | First Impressions
The people work hard and seem to know their job. However, you software program is terrible. I have a difficult time finding how out charges for orders and then how much I was billed. I have found several mistakes on over-billing. Recently I was put on hold for non payment on a previous order even though I submitted my credit card when the equipment was ordered. You still have my uboxes in storage and I am anticipating a problem going through all the charges.DAVID J.
Reynaldo (I apologize if I misspelled or misremembered his name) was extremely polite and courteous at the time of pickup and drop off. All of my experiences have been great at this location but this last one really stood out, I hope this never changes!NICK S.
Check out abd check in process good be better.John K.
El cliente no dejó un comentario.Eliizabeth O. | Overall Experience
Staff is friendly and helpful.JEFFREY W. | Overall Experience
Thank you for the great serviceEFRAIN V. | Overall Experience
El cliente no dejó un comentario.Israel T. | First Impressions
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.Del C. | Overall Experience
Bad serviceJAMES W.
I had one of the worst and most unprofessional experiences I have ever encountered. I have actually been trying to contact a manager with no response. Please contact me @520-500-3449. Thank you very much. Anthony LaosAnthony L. | First Impressions
El cliente no dejó un comentario.michael r. | First Impressions
Where our unit was located it was quite hot and a few things ruined but other than that it was a nice facility.Falen N. | Overall Experience
Dixie, was an exceptional rep. Her customer service skills were excellent. She was very knowledgeable of the Uhaul business and specifically her job. I appreciate Dixie's help.Corey H.
elevator was down, after paying for two days on truck rental I wasted money because of elevator, lost six hours on rental.Leland M. | First Impressions
El cliente no dejó un comentario.Jeannie M. | Overall Experience
Helpful staffsSHIZHOU Y.
El cliente no dejó un comentario.Amanda C. | Overall Experience
Thanks for everything!Nobuo F. | Overall Experience
I was over charged and the CSR treated me as if I was lying and stopped helping me. Worse experience everOsvaldo C.
We reserved a pickup truck to use at 5 pm, we got there at 4:55pm and no one was there. We waited HALF AN HOUR and finally someone came back from lunch. Apparently, the guy that was supposed to be on shift just left. The girl that helped us was nice and accommodating, but the guy that had left literally left the door UNLOCKED while no one was in the office. It was very disappointing and terrible having to wait for half an hour just for someone to show up.PAULA B.
El cliente no dejó un comentario.Roman B.
The attendant was very thoughtful and thorough. He offered to help unhook my trailer to help me park my truck at the dock easier. He understands the building layout well.Kevin S. | First Impressions
I had the best experience I've ever had renting a truck. The process was smooth from the lady that made my reservation for me to the man you changed the time for me and finally best of all the lady that I picked up the truck from. She was courteous, funny, helpful, professional and nothing but great vibes. GraciasBlanca B.
El cliente no dejó un comentario.Joann F. | Overall Experience
Nothing you guys were great!!KRISTINA C.
GraciasTIMOTHY S. | Overall Experience
The staff was helpful and professional, but I believe the location itself was painfully understaffed. One brave woman was the one checking people in, issuing equipment, and stocking shelves. And apparently she was brought in special to help that day, she deserves a raise and some HELPJoshua B.
Good serviceSHENGHUA D.
El cliente no dejó un comentario.ANTOINE L.
The only reason I gave them 4 stars is because when my first bill came I never received it, or a notification, or any knowledge of how to pay it. It wasn't until my bill was considered late that I received something telling me I now have a late charge. Other wise the facility was clean and well maintained, access to the building was made simple, and the staff was friendly enough to help with any questions when they would arise. If it wasn't for the lack of information on the front end this would be a 5 star review.Colmynn J. | Overall Experience
El cliente no dejó un comentario.Jeffrey J.
Everything seems fine to me ðŸ˜Š customer service excellentAARON H.
No lights and unit is in an enclosed area, it’s dark The storage hours are not good, close too doonJANE O. | Overall Experience
The team arrived ahead of time. They were friendly. Careful and thoughtful handling the move so that nothing was damaged. I highly recommend this team!STEPHEN W.
El cliente no dejó un comentario.Patrick L.
El cliente no dejó un comentario.TERESA LOUISE Z.
Great people everyone I've dealt with waz more than helpfulNigel S. | First Impressions
Front desk ladies are very welcoming, accommodating and overall awesome.MARK M.
Their elevator broke with us it. They were very helpful and the fire department got there quick.Inola F. | First Impressions
El cliente no dejó un comentario.Dawn P. | First Impressions
El cliente no dejó un comentario.Jovanna P.
El cliente no dejó un comentario.Stephen P.
Dixie is a helpful manager you are very lucky to have her as an employeeJeff P. | Overall Experience
The free month after a one-way rental was not grr but more expensive. The national office would not give me the free month near my move-in location. Nor would they let me turn in the truck at a convenient. Because of this, I paid an extra day for the truck. The Moving Help people have no accountability. They broke the leg off a table and are not honest with the customer or uhaul staff. I suggest uhaul start their own moving company. They make you look bad.ROBERT G. | Overall Experience
I feel the improvements from all the previous customers had been attuned with! For I happened to be pleased from the start of customer service interaction, all throughout the experience within the U-HAUL Van and with the point of return too! Outstanding customer service, awesome Soul to say the minimal, thank you for an outstanding time :D!BRANDON S.
El cliente no dejó un comentario.MICHAEL O.
El cliente no dejó un comentario.Delores D. | Overall Experience
El cliente no dejó un comentario.LEONA P.
They over charged me for miles I didn't even drive, and they put 2 holds on my account one for $44.08 the day we returned the vehicle which I understand, but then they put a $76.71 hold on my account the next day which made no sense whatsoever.EDEN J.
El cliente no dejó un comentario.Ashley F. | Overall Experience
Facility is very clean and the staff are very friendly, patient, understanding and accommodating of their clients needs. Would certainly recommend.Anthony C. | Overall Experience
El cliente no dejó un comentario.BERTHA A.
El cliente no dejó un comentario.Jimmy W. | First Impressions
Worked with 3 different staff members on Weds, Thurs, and Fri this past week. All three were friendly and helpful!CAROL S.
El cliente no dejó un comentario.YI-CHI T.
El cliente no dejó un comentario.Chris N. | Overall Experience
El cliente no dejó un comentario.Carrie R. | First Impressions
Although it took a few min to enter in the office due to the guy doing his walk through i didn't mind, he was very knowledgeable and helpful, he answered all my questions and took the time to explain everything.Roselda O. | First Impressions
El cliente no dejó un comentario.Mike B. | Overall Experience
El cliente no dejó un comentario.Mario R. | First Impressions
Though the staff was great, you gave me my "free" one month storage in a very scary section of the city and my unit was on the 2nd floor at the end of the facility. The tremendous work crew from moving help walked back and forth racking up four hours instead of two.ROBERT G. | First Impressions
El cliente no dejó un comentario.JEANIE M.
Dallas Anderson WAS the Manager AND SHE WAS A NIGHTMARE! I FEEL FORTUNATE THAT SHE KEPT ARRIVING LATE AND WAS FIRED! SHE THREATENED ME! Reynaldo, Joseph and your janitor Kelly are good people. I've had issues with U-haul before in Roseville CA.STANLEY H. | Overall Experience
Aloha U-haul. This location in downtown Phoneix was Great! Stored my household goods in B97 for 3 months and finally found a new place to live. Joseph, Kelly and especially Reynaldo are excellent employees who not only took excellent care of me but were very personable. Thank you. Captain Stanley J Howard IRS Enrolled AgentSTANLEY H.
Everything was well done. Thank youAndrew H.
Reynaldo was extremely helpful, very friendly. Would recommend this location again.Melissa Q. | First Impressions
El cliente no dejó un comentario.Marcelina G. | First Impressions
El cliente no dejó un comentario.Barb K. | First Impressions
El cliente no dejó un comentario.Shirely L. | First Impressions
A very helpful staff, making the entire process simple.PAUL B. | First Impressions
El cliente no dejó un comentario.Sumer S. | First Impressions
Very personable agents.HENRY FREDERIC T.
El cliente no dejó un comentario.Scott S. | Overall Experience
The woman that help me (I think her name was Dallas) could not have been more friendly or helpful. She was awesome! Definitely made a complicated day allot easier. Thanks.JASON K.
Somebody broke into my storage unit and stole us power tools and a TVSandy M. | Overall Experience
El cliente no dejó un comentario.HEATHER B.
El cliente no dejó un comentario.Christopher S.
The store manager (forget her name) was very helpful and informative. I was struggling with my app check-in and she immediately helped finish the process, pulled the truck out for my convenience, and made sure it was clean and ready for me to use. I appreciate her attentiveness and commitment to superior customer service. Gracias.CLAYTON S.
Not to fond of the new manager. I can't even close the door in my own storage. It's like I have no privacy at all trying to go threw my stuff. I have 4 storages in total and I have no problem with any of them except storage on 2nd st. 480 930 3504Maria A. | Overall Experience
I am a procrastinator at times and I dreaded to go and get storage because it's something I don't usually do or know about. The customer service was so great that it made it all a breeze. Happy customer!!!Jacquelyn R. | First Impressions
Dallas was awesome and made sure everything from pick up to drop off went smoothly.Timo L.
Dallas was amazing and so helpful. 10/10 would come back and rent from her!Christopher M.
El cliente no dejó un comentario.MIKE T. | Overall Experience
things are OKABRAHAM M.
El cliente no dejó un comentario.Robert B. | Overall Experience
El cliente no dejó un comentario.sharon d. | First Impressions
El cliente no dejó un comentario.NATHAN P. | First Impressions
El cliente no dejó un comentario.MIKE T. | First Impressions
Convenient location with reasonable hours. Quick check-in and return. Staff at this location are great!CHRISTINA D.
The whole time the employees were very nice and helpful, kudos to Linda , Dixie and Ronaldo . They deserve to be recognized.jane o. | Overall Experience
I was routinely harassed by the manager and told that I was not allowed to spend more than a couple of hours in my unit and told that I could not come every day. I explained to her that I am 65 yrs. Old and in the last stages of lung disease, she dint listen to a word I said I would sue if I was not so ill emphysema, but she blew me off and harassed me every time I came to my paid for unitScott W. | Overall Experience
El cliente no dejó un comentario.VICTORIA N.
The 410 S. 2nd Street Uhaul Phoenix TEAM is GREAT! I would tell a friend about them and how friendly Dixie has been this year and the name of the other girl with glasses and dark hair whose name I have forgotten (sorry) who is considerate. Yes, I like this location but other Uhaul locations in AZ and my recent experiences with them NO I would never suggest but instead warn people to be aware of how poorly they treat their customers. Cheers to 410 S. 2nd Street Team! Thank you.Barbie R. | Overall Experience
El cliente no dejó un comentario.Brent P.
Dixie was amazing. She anticipated my needs. Great choice in hiring this young lady.Roy Ricco R. | First Impressions
Linda was AMAZING and VERY helpful! Give that girl a raise.CHAD M.
Always a pleasure doing business here. Staff is quick, friendly & professional. I've rented trucks & storage units here over the years, never been dissapointed. Will reccomend & return.ANGELA C.
Nothing! It was greatSHANNON K.
Linda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.LANETTE L. | First Impressions
El cliente no dejó un comentario.Devin G.
Yes the two ladies were very perfesonal and very friendly. I would recommend them to anyone.Joseph M. | First Impressions
The UHaul employee we worked with was excellent. Very nice, good, efficient, helpful, etc. Can't remember her name. Young, short, latina.Stephen R.
Love Linda & Dixie, They are great at their jobs and wonderful at customer service as well. Jeff WelchmanJEFFREY W.
Came through with a last minute storage unit after another uhaul storage location failed to provide a unit I reserved. Even offered 24 hour access for the first night.Kevin B. | First Impressions
No improvement necessary. Great, professional staff. Easy process. I'll rent from you again.Jacqueline G.
Super easy rental and really friendly staff. Makes me want to find a reason to rent again :) thank you!Jenifer S.
Very good customer service, although the truck interior was filthy. During the pandemic I would have liked the interior wiped down.TODD L.
El cliente no dejó un comentario.Chentao C.
El cliente no dejó un comentario.MARIE D.
I was totally satisfied with the excellent service, from both U-haul representatives. Gracias.Cheryl F.
El cliente no dejó un comentario.Ranjan R.
El cliente no dejó un comentario.Brooke E.
Reynauldo was friendly and of great help. Many thanks.Michael S.
The young lady that helped us check in and out was very professional very nice girl and knows her stuff. You need to keep her on and give her more possibility... she knows her stuff. She is a very good representative for your company. Mari Bianca LauderdaleMari L.
El cliente no dejó un comentario.Johanna O.
Desde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very goodPerdo R. | First Impressions
The manager was super friendly, top-notch service all the way. ¡Gracias!Michael D.
El cliente no dejó un comentario.Christopher G.
Mr. Estrada was efficient, attentive and quick. Easy and pleasant experienceJessica S.
Very happy with everything.Dante B.
El cliente no dejó un comentario.Micheal K.
This location had the best customer service and the staff are extremely personable and friendly. It's rare to find such good people here in Phoenix, from my experience over the past two years. I would not use any other location than this one because the service is Far above average for Phoenix. The ONLY suggestion I make is that you carry the four wheel furniture dollies at this location because when I reserved online it was an option to add to my order, and I needed one, but once I arrived I was told they don't have them at this location. But the associate was apologetic and their friendliness made up for the shortcoming that is likely a corporate decision and not that if the branch location. Otherwise this location is Top Notch !! I would recommend to anyone!Timothy M.
Thank you Staff was great!Michael R.
Dixie was incredibly friendly!!! I stopped by first on Saturday to ask questions and she was smiling and helpful and then I returned on Sunday to rent a storage unit and she was great. Gracias.Barbie R. | First Impressions
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.CRISTINE P.
Vehicle not washed but we did not have to wash it either so that was fine. Inside of the vehicle was fine. Gas mileage and power of the vehicle was great. The only problem was damage to the vehicle prior to my renting it. That was unfortunate, however, I'm grateful for the resolution. I'll be more careful in the future.Pamela D.
Service was fine, but issues with billing has been AWFUL! I have had issues with billing for over 3 months and have been on hold for hours trying to contact someone. I have filled out the billing form to get the credit back on my credit card and it still has not been completed. Two times, I have been talking with someone and they say "one moment please" and I am on hold for over 15/20 minuets. When I say "hello?" to see if they are still on the line, no one replies.Kayleigh F.
El cliente no dejó un comentario.Sarah L.
El cliente no dejó un comentario.Anthony F.
Reynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.Randi S. | First Impressions
Kits the bestSelena T.
This is the second time renting with your company where I had had to go to a different location other then the one I reserved my vehicle from thru no fault of my own The original location where i reserved the truck was only two miles from my home. I was told the morning of the rental that the 10" foot truck i reserved at that location was involved in an accident. I could get a larger truck at same rate but a larger truck would not work at the event i was attending. In order to get a 10 foot truck I had to travel 12 miles passing three U-haul locations and adding an additional 12 miles to my total millage.The truck I finally received had a tire warning but I was told it was ok to drive. The check out process took longer than it should have and I resent having my drivers license photographed on cell phones with my personal information. As many times I have rented from you this information should be in your data base.Eric R.
El cliente no dejó un comentario.Laurie R.
Very helpful and understanding. Excellent customer service.Peter C.
El cliente no dejó un comentario.Ronald M.
My experience was great. The representative knowledgeable and friendly.Sharon G.
Linda gave me a Great service she was awesome with a lot of information. Thank you Team u haulMario A.
Great customer service, they went out of their way for me :)Chivonne S.
I own a moving company called always affordable movers and Michael Curry has helped me out so much has done wonders for my business come here because he is the greatest and it's right by my businessLevi D.
El cliente no dejó un comentario.Gustavo S.
Great customer service.Chad P.
The staff especially Dixie was so helpful and â€˜bent over backwards' to make the process not so stressful with our move. Thank you so very much. Great fair cost!Winifred A.
I went in knowing the 10' truck didn't have a ramp. But if there was a point in the system where you tried to upsell the 15' truck with a ramp for only an additional $10, I would have been like, hmm, maybe I should invest $10 for the convenience of a ramp. This benefits your profit and the customers convenience.Gilberto R.
El cliente no dejó un comentario.Ronald M.
Excellent service at this location.Todd W.
El cliente no dejó un comentario.Ronald M.
When I went to return the truck at 620pm (the posted hours says it closes at 7pm), there was no one in the office and the doors were locked. I didn't know how to return the truck then since they had said that they would be available until 7pm. I was a little flustered and saw that I could return the truck on my mobile device by taking pictures, entering information, and dropping the keys in a Dropbox. While I was taking pictures the door was closed/locked on the vehicle with the keys locked inside. My fault, but surely they must have another set of keys and could help me out. The employee working there then shows up out of the woodwork and walks right past me without even saying hello. I had to go get his attention. Where was he 15 minutes ago when I was trying to return the truck? Had he been there, none of this would have happened. Anyway, I explain to him what happened and ask if he might be able to help me out with another set of keys. Apparently there is only one set of keys for this truck according to him. Surely I'm not the only one that this has happened to and they have some sort of unlocking service? He says no and that it's my problem and not his. So I ended up having to call for a locksmith and spend more money than I had wanted to in the first place. It was unfortunate that I had to unlock the truck myself and that they didn't have an extra key, but that was my fault, however his lack of effort to help me, his being rude, and him not being in the office when I had needed to return the truck made the situation so much worse than it had to be. I would not recommend using this facility.Michael B.
The team member that assisted us with the in person rental was very helpful, efficient and informative. She answered our questions while providing direction to us in choosing rental options that met our needs. We appreciated how easy the process was thanks to her knowledge.Denyce D.
El cliente no dejó un comentario.Rebecca C.
customer service was efficient and sweet.Flannery D.
U handled my u haul with the utmost perfessionalism.Nellie H. | First Impressions
El cliente no dejó un comentario.Nikolai L.
El cliente no dejó un comentario.Gabriel G.
Very very professional and polite young man we have there at 410 S 2nd St, Phoenix, AZ 85004 location. Thank you very much for your help.claudine R.
Staff is very helpful and informative.Adelina G. | First Impressions
Nothing. The gal that helped us was friendly, professional, knowledgeable about the different rental options and made every attempt to make sure we were getting the right vehicle for the task we had. We were in a hurry and the staff made sure we were on our way quickly. ¡Gracias!Colleen L.
Carlos was very helpful. He gave me a tour of the facilities that helped me chose the right storage unit for my long-term storage needs. Facility is very clean.JANE S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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