Comentarios de los clientes para U-Haul Moving & Storage of Downtown Phoenix

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Downtown Phoenix

Clasificación general:

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CHRISTINA D.
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Convenient location with reasonable hours. Quick check-in and return. Staff at this location are great!

jane o. | Overall Experience |
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The whole time the employees were very nice and helpful, kudos to Linda , Dixie and Ronaldo . They deserve to be recognized.

Scott W. | Overall Experience |
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I was routinely harassed by the manager and told that I was not allowed to spend more than a couple of hours in my unit and told that I could not come every day. I explained to her that I am 65 yrs. Old and in the last stages of lung disease, she dint listen to a word I said I would sue if I was not so ill emphysema, but she blew me off and harassed me every time I came to my paid for unit

VICTORIA N.
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El cliente no dejó un comentario.

Barbie R. | Overall Experience |
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The 410 S. 2nd Street Uhaul Phoenix TEAM is GREAT! I would tell a friend about them and how friendly Dixie has been this year and the name of the other girl with glasses and dark hair whose name I have forgotten (sorry) who is considerate. Yes, I like this location but other Uhaul locations in AZ and my recent experiences with them NO I would never suggest but instead warn people to be aware of how poorly they treat their customers. Cheers to 410 S. 2nd Street Team! Thank you.

Brent P.
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El cliente no dejó un comentario.

Roy Ricco R. | First Impressions |
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Dixie was amazing. She anticipated my needs. Great choice in hiring this young lady.

CHAD M.
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Linda was AMAZING and VERY helpful! Give that girl a raise.

ANGELA C.
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Always a pleasure doing business here. Staff is quick, friendly & professional. I've rented trucks & storage units here over the years, never been dissapointed. Will reccomend & return.

SHANNON K.
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Nothing! It was great

LANETTE L. | First Impressions |
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Linda was the experience! She made sure all of my questions were answered and then some. I am so glad to have chosen that facility.

Devin G.
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El cliente no dejó un comentario.

Joseph M. | First Impressions |
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Yes the two ladies were very perfesonal and very friendly. I would recommend them to anyone.

Stephen R.
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The UHaul employee we worked with was excellent. Very nice, good, efficient, helpful, etc. Can't remember her name. Young, short, latina.

JEFFREY W.
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Love Linda & Dixie, They are great at their jobs and wonderful at customer service as well. Jeff Welchman

Kevin B. | First Impressions |
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Came through with a last minute storage unit after another uhaul storage location failed to provide a unit I reserved. Even offered 24 hour access for the first night.

Jacqueline G.
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No improvement necessary. Great, professional staff. Easy process. I'll rent from you again.

Angel G. | Overall Experience |
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El cliente no dejó un comentario.

Jenifer S.
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Super easy rental and really friendly staff. Makes me want to find a reason to rent again :) thank you!

JANET W. | Overall Experience |
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We used the facility for over 17 years and never had a bit of trouble. Over the years, it became more secure and easier to use. I would recommend this facility to anyone.

TODD L.
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Very good customer service, although the truck interior was filthy. During the pandemic I would have liked the interior wiped down.

manuel s. | Overall Experience |
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We needed help moving during Covid-19 and with extra expenses and precautions in mind Uhaul turned out to be our storage and moving sheroes/heroes! Thank you so much! The downtown storage facility has a loading dock that made it easy to move things in and out of a uhaul trailer we rented and truck later on we were able to barrow.

MANDISA M. | First Impressions |
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El cliente no dejó un comentario.

Chentao C.
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El cliente no dejó un comentario.

Maya C. | Overall Experience |
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Uhaul provided a free month of storage for my college student displaced by COVID-19. The staff was great and the facility was easy to access. Great experience during a crazy time.

MARIE D.
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El cliente no dejó un comentario.

Luis N. | Overall Experience |
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I'd like to thank Ms. Linda Lopez for professionalism. Also for Raynaldo assistance.

Ryan P. | Overall Experience |
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El cliente no dejó un comentario.

Geoffrey M. | Overall Experience |
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Everyone who worked there was great.

vivian g. | Overall Experience |
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All members of Linda Lopez’s staff including Linda her self were very helpful and very friendly. Moving can be stressful... their assistance with all my needs made my experience smoother. I appreciate everyone that assisted me. Thank you to Linda and her staff (Dixie & Rolando)

Cheryl F.
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I was totally satisfied with the excellent service, from both U-haul representatives. Thank you.

jonathan m. | Overall Experience |
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El cliente no dejó un comentario.

Jesse K. | Overall Experience |
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I rating this on the few times I was actually there

Ranjan R.
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El cliente no dejó un comentario.

Brooke E.
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El cliente no dejó un comentario.

Timothy G. | Overall Experience |
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THANK YOU DT PHX UHAUL, LINDA, and the entire STAFF at this location!!! Grady, HOA President @ DT PHX LOFTS

Lexie V. | Overall Experience |
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My storage was burglarized and with cameras and using a card to gain entrance on to the facility several times I’m was very surprised that this happened.

Michael S.
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Reynauldo was friendly and of great help. Many thanks.

Adrian C. | Overall Experience |
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Overall good experience. I would have gave them a 5 star if they would have transferred the moving truck that I needed to clear out my storage to there location.

Mari L.
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The young lady that helped us check in and out was very professional very nice girl and knows her stuff. You need to keep her on and give her more possibility... she knows her stuff. She is a very good representative for your company. Mari Bianca Lauderdale

Ronnie G. | Overall Experience |
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Miss Lopez did her job above and beyond average to excellentwould recommend her for a top position above her job status that she's in one of your top employees a hidden gem thank you Miss Lopez

Johanna O.
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El cliente no dejó un comentario.

Brittany R. | Overall Experience |
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El cliente no dejó un comentario.

Perdo R. | First Impressions |
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Desde el servicio al cliente asta la atención a uno me gusto y las promosiones de servicio is very good

Michael D.
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The manager was super friendly, top-notch service all the way. Thank you!

Marilyn S. | Overall Experience |
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I wrote the phone number down incorrect and got your fax machine. I apologize for telling them it was the wrong number. Thank you.

Christopher G.
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El cliente no dejó un comentario.

Robert B. | First Impressions |
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The gentleman that helped me was nice and very helpful. But the way your U-Haul is set up is very inconvenient it makes it hard for someone with big items to be able to store them there. Having them have to lift it onto a dock just to get it inside it's not very customer-friendly. And also so it said there was one available in the size I was looking for turns out that there wasn't. And it wasted a lot of time that I did not have I just ended up going somewhere else and running through a different company

Steven H. | Overall Experience |
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The access door was broken for at least 2 weeks. Anyone could come in the building without a entry card. It seemed the company did not care about repairing it.

Judyth W.
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Nothing

Jessica S.
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Mr. Estrada was efficient, attentive and quick. Easy and pleasant experience

Dante B.
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Very happy with everything.

Micheal K.
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El cliente no dejó un comentario.

FATU H. | Overall Experience |
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Good and secure place I like it cause it inside and a/c , clean and accessible

Timothy M.
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This location had the best customer service and the staff are extremely personable and friendly. It's rare to find such good people here in Phoenix, from my experience over the past two years. I would not use any other location than this one because the service is Far above average for Phoenix. The ONLY suggestion I make is that you carry the four wheel furniture dollies at this location because when I reserved online it was an option to add to my order, and I needed one, but once I arrived I was told they don't have them at this location. But the associate was apologetic and their friendliness made up for the shortcoming that is likely a corporate decision and not that if the branch location. Otherwise this location is Top Notch !! I would recommend to anyone!

Michael R.
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Thank you Staff was great!

Kevin U. | Overall Experience |
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Excellent, I set up my rental with an employee and she was more than helpful and I appreciate the extra effort. I was able to rent a large space at a great location in the building, thanks U-Haul!

Melody H. | Overall Experience |
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This facility is top notch. Clean, accessible, well lit, with friendly staff.

Barbie R. | First Impressions |
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Dixie was incredibly friendly!!! I stopped by first on Saturday to ask questions and she was smiling and helpful and then I returned on Sunday to rent a storage unit and she was great. Thank you.

Linda S.
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El cliente no dejó un comentario.

CRISTINE P.
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El cliente no dejó un comentario.

STEPHANIE S. | Overall Experience |
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Linda is very knowledgeable and friendly. I would definitely use this storage again!!

Lupe M. | Overall Experience |
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I never had any problems and my stuff was well taken care of. The moving out the storage process was easy and stress free

Pamela D.
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Vehicle not washed but we did not have to wash it either so that was fine. Inside of the vehicle was fine. Gas mileage and power of the vehicle was great. The only problem was damage to the vehicle prior to my renting it. That was unfortunate, however, I'm grateful for the resolution. I'll be more careful in the future.

IRMA B. | Overall Experience |
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U-Haul is the best storage facility so far that I have used, I tried another facility before and did not like it. Continue to kind,passionate, respectful and the best. Thank You So Much

Kayleigh F.
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Service was fine, but issues with billing has been AWFUL! I have had issues with billing for over 3 months and have been on hold for hours trying to contact someone. I have filled out the billing form to get the credit back on my credit card and it still has not been completed. Two times, I have been talking with someone and they say "one moment please" and I am on hold for over 15/20 minuets. When I say "hello?" to see if they are still on the line, no one replies.

Sarah L.
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El cliente no dejó un comentario.

brittany j. | Overall Experience |
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This site is very considerate and well maintained.

Anthony F.
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El cliente no dejó un comentario.

mike r. | First Impressions |
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requested access I was they only did it for business. I said have yi have 24 hr access I work but usually the gentleman asked additional information said I would be alright but now don' have 24hr a

Chivonne S. | Overall Experience |
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I would have ha e excellent but just the use of stairs and elevators took extra time to load and unload. Kind of expected for a downtown location. Other than that every thing else was great.

Randi S. | First Impressions |
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Reynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.

Miguel P. | First Impressions |
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Mr. Ronaldo Estrada was very helpful.

michael s. | Overall Experience |
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Good

Selena T.
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Kits the best

R AND R PARTNERS B. | Overall Experience |
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Thank you for the years of excellent service.

Eric R.
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This is the second time renting with your company where I had had to go to a different location other then the one I reserved my vehicle from thru no fault of my own The original location where i reserved the truck was only two miles from my home. I was told the morning of the rental that the 10" foot truck i reserved at that location was involved in an accident. I could get a larger truck at same rate but a larger truck would not work at the event i was attending. In order to get a 10 foot truck I had to travel 12 miles passing three U-haul locations and adding an additional 12 miles to my total millage.The truck I finally received had a tire warning but I was told it was ok to drive. The check out process took longer than it should have and I resent having my drivers license photographed on cell phones with my personal information. As many times I have rented from you this information should be in your data base.

John H. | Overall Experience |
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Everything went well and as expected. Carding in and out was a welcomed security measure added since my last usage of the facility.

Aubin J. | Overall Experience |
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Very disappointed with the customer service and the lack of the manager to call me back after leaving messages. 2 years of use and no call back especially when I have 3 more years of storage needs.

Robert A. | First Impressions |
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All was fine.

sean j. | First Impressions |
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Staff was EXTREMELY accommodating. I appreciate the great customer service.

Laurie R.
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El cliente no dejó un comentario.

Jason F. | First Impressions |
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Linda was so awesome and professional. I have been completely stressed out about moving and was so worried about the space that I was renting. She showed me the space and it was perfect.

deborah c. | First Impressions |
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Linda Lopez at 410 e 2nd st. She is very friendly and helpful.She made sure it was easy for me to get to my storage unit because I'm an amputee person. So thank you Linda Lopez.

Peter C.
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Very helpful and understanding. Excellent customer service.

Ronald M.
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El cliente no dejó un comentario.

Sharon G.
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My experience was great. The representative knowledgeable and friendly.

Mario A.
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Linda gave me a Great service she was awesome with a lot of information. Thank you Team u haul

Chivonne S.
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Great customer service, they went out of their way for me :)

Levi D.
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I own a moving company called always affordable movers and Michael Curry has helped me out so much has done wonders for my business come here because he is the greatest and it's right by my business

Gustavo S.
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El cliente no dejó un comentario.

Clayton S. | First Impressions |
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My Uhaul experience was Excellent. Linda L at the storage unit went above and beyond to help us. Every Uhaul employee I encountered made the process smooth and easy.

CHRIS H. | Overall Experience |
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excellent service.

Regan H. | Overall Experience |
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Very efficient and easily accessible. I very much like that you get the first month's rent free, which gives you a chance to find your new home. Thanks!

Chad P.
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Great customer service.

Wini A. | First Impressions |
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Great promo pricing. Clean storage unit. Moving on an Arizona 110° day was made easier with an air conditioned storage unit. Dixie was very helpful and even came after hours when our entry card failed

Winifred A.
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The staff especially Dixie was so helpful and ‘bent over backwards' to make the process not so stressful with our move. Thank you so very much. Great fair cost!

Gilberto R.
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I went in knowing the 10' truck didn't have a ramp. But if there was a point in the system where you tried to upsell the 15' truck with a ramp for only an additional $10, I would have been like, hmm, maybe I should invest $10 for the convenience of a ramp. This benefits your profit and the customers convenience.

Ronald M.
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El cliente no dejó un comentario.

Todd W.
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Excellent service at this location.

Linda B. | First Impressions |
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Linda was great, very helpful and personable. Extremely knowledgeable about products and services Ed available.

Ronald M.
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El cliente no dejó un comentario.

Carolyn P. | Overall Experience |
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I always felt my property was in a safe place. It gave me great peace of mind.

Michael B.
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When I went to return the truck at 620pm (the posted hours says it closes at 7pm), there was no one in the office and the doors were locked. I didn't know how to return the truck then since they had said that they would be available until 7pm. I was a little flustered and saw that I could return the truck on my mobile device by taking pictures, entering information, and dropping the keys in a Dropbox. While I was taking pictures the door was closed/locked on the vehicle with the keys locked inside. My fault, but surely they must have another set of keys and could help me out. The employee working there then shows up out of the woodwork and walks right past me without even saying hello. I had to go get his attention. Where was he 15 minutes ago when I was trying to return the truck? Had he been there, none of this would have happened. Anyway, I explain to him what happened and ask if he might be able to help me out with another set of keys. Apparently there is only one set of keys for this truck according to him. Surely I'm not the only one that this has happened to and they have some sort of unlocking service? He says no and that it's my problem and not his. So I ended up having to call for a locksmith and spend more money than I had wanted to in the first place. It was unfortunate that I had to unlock the truck myself and that they didn't have an extra key, but that was my fault, however his lack of effort to help me, his being rude, and him not being in the office when I had needed to return the truck made the situation so much worse than it had to be. I would not recommend using this facility.

Denyce D.
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The team member that assisted us with the in person rental was very helpful, efficient and informative. She answered our questions while providing direction to us in choosing rental options that met our needs. We appreciated how easy the process was thanks to her knowledge.

Rebecca C.
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El cliente no dejó un comentario.

Flannery D.
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customer service was efficient and sweet.

Nellie H. | First Impressions |
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U handled my u haul with the utmost perfessionalism.

Nikolai L.
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El cliente no dejó un comentario.

Angelique H. | Overall Experience |
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Great services

Claudine R. | First Impressions |
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Very professional

Gabriel G.
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El cliente no dejó un comentario.

claudine R.
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Very very professional and polite young man we have there at 410 S 2nd St, Phoenix, AZ 85004 location. Thank you very much for your help.

Adelina G. | First Impressions |
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Staff is very helpful and informative.

Colleen L.
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Nothing. The gal that helped us was friendly, professional, knowledgeable about the different rental options and made every attempt to make sure we were getting the right vehicle for the task we had. We were in a hurry and the staff made sure we were on our way quickly. Thank you!

Nathan F.
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El cliente no dejó un comentario.

Shannon D.
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El cliente no dejó un comentario.

TOM G. | Overall Experience |
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We utilized this storage facility for 8 years. The office staff was very friendly and professional. The facility was clean and well lighted. I would recommend this facility to everyone.

Deborah elaine D.
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El cliente no dejó un comentario.

Tonwana I.
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El cliente no dejó un comentario.

JANE S. | First Impressions |
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Carlos was very helpful. He gave me a tour of the facilities that helped me chose the right storage unit for my long-term storage needs. Facility is very clean.

Ryan B.
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El cliente no dejó un comentario.

Jasmin R.
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El cliente no dejó un comentario.

Curtis W.
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El cliente no dejó un comentario.

SCOTT F.
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El cliente no dejó un comentario.

Jenny H.
Clasificación:

All the employees are very nice except for the owner Sarah. When I returned it she made me turn on the lights to make sure the lights was working. She made me turn the signal lights to see it was working. It was odd to do it, because whenever I rented a rental vehicle, I didn't have to do the extra steps. Sarah is not very friendly. She doesn't smile. She doesn't greet you when I came in. Looking at it, I think she doesn't want to be there. She really doesn't have really good customer service. I have done mystery shopping and she needs improvement with here personality. Her employees treats me like a person. Sarah treats people like a number. She needs training. I can't believe she is the owner. What if customers drop of the keys in the drop box and leave the van park on the drive way. Who will check on them if they don't check the head lights and signal lights? That is the first time that I was made to check the signal lights and headlights in front of her. She should do it. I don't think I should do it. Customers should not be treated like that. Remember if you rent from this place and you happen to meet up with Sarah then she will treat you like a criminal. But otherwise the van I rented was good. One thing I don't like is the van it's up a lot of gas.

AMY M. | Overall Experience |
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For yrs&yrs l’ve appreciated your storage, having had a variety o room sizes.24hr availability=EXTREMELY CONVENIENT!(Only 1problem=restrooms weren’t open 24hrs a few recent times) THX4TRUSTWORTHINESS!

Mary J.
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El cliente no dejó un comentario.

Guadelupe C.
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There is not sufficient parking at this location. Staff is friendly and the process was simple. Would rent again.

Valerie M. | First Impressions |
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2 thumbs up.. Great service. Very professional and respectful. Thank you..

Keri c. | Overall Experience |
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Very friendly staff!

ANTHONY C. | Overall Experience |
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Way too expensive. Start a rewards or dividends program for long-term tenants. Safe facility, but kind of a rip off at the same time.

GRAHAM R. | Overall Experience |
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Great experience.

Justin B.
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Customer service was great. The truck was very clean and worked extremely well.

ashleigh S.
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Extremely SLOW in both picking up and dropping off the truck. I should of just checked in online and not had to deal with the associates...

Shannon J.
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El cliente no dejó un comentario.

nick B.
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The employees were very polite and timely.

Savannah R.
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All of there employees are extremely nice and helpful. Dixie & Slade are absolutely great! Would recommend this location to anybody!!!!

Nellie B.
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They were amazing..manager had excellent customer service skills..The young lady brightened my day. Thought my son was my other half..cuz she said I looked young..

Juan V.
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El cliente no dejó un comentario.

Marykate R.
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The manager here, Slade, made the experience very quick and painless and went and above and beyond with his wonderful customer service.

Jalen J.
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El cliente no dejó un comentario.

Ivan L.
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Fuel level 1/8 below contract. I told the ssles person and he initialed the corrected fuel mark but still got charged $8 for fuel penalty.

Jeff P.
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El cliente no dejó un comentario.

Edward S.
Clasificación:

Some of the accessories that I wanted to rent were not available (e.g., furniture dolly) which greatly complicated my move. Otherwise I had an excellent experience. The van was well maintained and reliable. Check out and return were straightforward and efficient.

Ponny C.
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El cliente no dejó un comentario.

Rebecca L.
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Great friendly service.

KEVIN C. | Overall Experience |
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I wish I could remember the name of the gentleman who assisted us that morning (I think it was Slate?), but he was incredibly helpful, friendly, and professional. Would definitely recommend.

SHEYRL M. | Reservation |
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Great work. She was excellent and new her job exceptionally . Made me feel well taken care of ...

Tyler N. | Overall Experience |
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Amazing people there! Slade the manager is awesome! He went above and beyond to help me out!!!

Jennifer K.
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El cliente no dejó un comentario.

ANNIE D.
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Keep up the good work!

bryce darnell H. | Overall Experience |
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The cement floors in the hallways are in very bad shape and need to be smoothed out as it is difficult to move things in and out of your unit.

rosalyn G.
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Your employees were extremely curteous and helpful.

Sarah T.
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Friendly staff and extremely helpful!

JOHN R. | Overall Experience |
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Thought I was purchasing 24 he access, but,no, that was an upsell. Come on, really? I've worked for uhaul for over 4 years and built these facilities, never heard of that before. A little ridiculous.

kimberley B.
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The cost of my unit was getting too expensive for me and I was not living close enough to make it worthwhile.

grant C.
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El cliente no dejó un comentario.

Daniel M.
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El cliente no dejó un comentario.

Timothy a P.
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The mobile rental experience did not work. I had to go into the office. They couldn't explain why the mobile rental wasn't working so I had to rent through the office personnel.

Leticia T.
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I intentionally chose this location (which is 20 minutes out of my way) because of the early self serve pick up option. We showed up to get the truck at 6am, followed the self service process, but the code for the lock did not work. I called customer service and they couldn't do anything. We had to wait until 7am when the office opened. She could not open the lock so gave us a truck that was smaller. We had to make 2 trips vs one, were behind schedule which resulted in additional charges for my other rental vehicle and more gas spent. I am so disappointed .

chun S.
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El cliente no dejó un comentario.

TIMOTHY J. | Overall Experience |
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Helped me during a stressful period of time.

david O.
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Nice people.

BILL A E.
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Sarah was efficient and professional

Tukha T.
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Dixie was the best, she deserves a raise. Talk about customer service and building interpersonal relationships!

Latosha A. | Overall Experience |
Clasificación:

None

Phillip B. | Overall Experience |
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The staff does not listen. I rented a unit for a friend, they never put the unit in his name. For 3 months I got calls EVERY DAY until they sold his crap. I told them not to call. Still called daily.

Clasificación:

Transaction was smooth Pricing fair Manager tried to do everything to make my move effortless.

Dennis D.
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El cliente no dejó un comentario.

CYNTHIA R.
Clasificación:

I left a few groceries in the UHaul , easy for Dixie the employee to see when she went to check the mileage and she did NOT tell me that I had forgotten them. Moving is stressful enough and I'm sure I'm not the first to leave things behind, but UHaul is reputable. I called after hours and got the answering service and was told to call back at 7 a.m. I won't do it as will be a waste of my time... I left milk and frozen food as I live on 3rd Ave. I would however like the $15.00 refunded that I spent on the groceries. I disabled and cannot drive. My son was with me. If not refunded; I will go up the ladder. I'm moving in 2 weeks out of a 10x15 storage unit and plan on using UHaul. I've used you all my life. But if this is not resolved, not only will I tell everyone I talk to about my shitty experience today, but will use another moving service. This is just uncalled for. When she checked the mileage, she saw the 2 bags of groceries and didn't say a darn thing. Not integral on UHaul's part and she should be fired. Regretfully, Cynthia Riddle 602-909-6346

JOHN R.
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