Rude all the time!
Donna M | Overall ExperienceSelf Storage Units in Olathe, KS, 66062
U-Haul Moving & Storage en Olathe
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Check in and registration was very simple.Your rates are double of Storetroplis for the same size and theirs is temperature controlled. Also, the guy at the desk wrote down the wrong security code in the computer compared to what he wrote on my paper and I lost an hour sitting at the gate trying to work with Customer Service. I was paying three guys $20 an hour to sit there and do nothing While I sat on the phone for an hour trying to get that figured out. I was in a really bad mood last night!
Neal B | First ImpressionsThey were AMAZING!!! SO very helpful!!!
shari b | First ImpressionsFrom start to go, the experience was made seamless by your staff.
COURTNEY R | First ImpressionsWonderful experience!!
Rolando C | Overall ExperienceWasn’t allowed to make payments to catch up on bill. I tried over and over to make a payment but they wouldn’t take a payment. But they sell my stuff for partial payment.
mark m | Overall ExperienceParking is terrible. There are only 3-4 spots for the entire facility. Many times, I had to park at my unit inside the security gate and then walk to the main office. You can also park at the Senior Facility next door and walk the grassy path to their location. That’s the only complaint I have, but was fantastic otherwise! Will definitely use again when needed!
Cynthia G | Overall ExperienceI appreciated the responsive of the manager via email. Anytime I had a question she wrote back quickly.
Michelle H | Overall ExperienceConfirming drop off location was a pain. Transferred between corporate moves, scheduling, reservations departments 6-7 times
Josh K | Online Move InWe had a great experience. We are still renting a unit at the same place. Thank you!
Michael H | Overall ExperienceThank you to every crew member who helped to make move in and especially the move out experience very easy. This is a great location and very busy. Everyone worked as a team. Thank you!
debbie m | Overall ExperienceThank you for keeping our things safe and for your kindness when we moved our things out!
Tamrha F | Overall ExperienceThe staff was amazing. They tried to get me close to an elevator and mapped out where everything was and even gave me a map of the facility. Love the free lock! The check in was easy and I could do a lot online.
JODI S | First Impressions