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JEAN G | Overall ExperienceSelf Storage Units in Olathe, KS, 66062
U-Haul Moving & Storage en Olathe
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U-Haul Moving & Storage of Lenexa
9250 Marshall Dr, Lenexa, KS 66215 View Available Units5.0 miles from this location -
Spring Hill Mini Storage
797 S Webster St, Spring Hill, KS 66083 View Available Units
(U-Haul Neighborhood Dealer)12.0 miles from this location -
Rockhill Storage LLC
18315 S State Rte D, Belton, MO 64012 View Available Units
(U-Haul Neighborhood Dealer)12.9 miles from this location -
U-Haul Moving & Storage at Truman Farms
12123 Blue Ridge Blvd Ste H, Grandview, MO 64030 View Available Units13.5 miles from this location
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Seriously I would have management take a serious look into this”manager”Elizabeth Vaughan she is sorely lacking in every characteristics trait of being a decent human. I truly can not imagine that you have not received other complaints about her behavior. Only after this “manager “ Elizabeth knew after I set my phone on the counter and told her that this conversation was being listened to by another UHaul rep on the phone, did she tampered down her horrendous behavior. When I returned the truck the two ladies(Connie, Niki) that I complained about their coworker to, heartily apologized and could not have been more helpful. Connie and Nicki should be commended for their outstanding customer service and care.
Christina O | First ImpressionsDid have issues with the gait and an employee had to come in after hours to help get gate open
Lynette F | First ImpressionsYou had 10 people in line at 9 am when you opened. One person checking people out (setting up returns and rentals and retail) and two people standing around. Would have made much more sense to open another lane. Once I arrived at counter the personnel were helpful and friendly. Just seemed odd to have 2 people lingering
mathew l | First ImpressionsThe day I signed up for my storage unit, the person entered the wrong code and when I tried to go after hours, I worked with the central office and they would not release the code to me. I sat on the phone with them for 45 minutes until they released it. I had to pay movers an extra hour because of the delay. When I told the office about this, there was no apology or compensation offered. On three visits there was either a truck, trailer or personal vehicle blocking my unit. On one occasion, there was a foot of snow and they only plowed the lane opposite my unit. I have photos I can show of the trailer blocking my unit plus a foot of snow I had to get around to move my belongings. There has never been an apology nor an offer of compensation for my hardship. I have Parkinson’s and so being able to get into my unit easily was important to me. U-Haul did not honor that.
Neal B | Overall ExperienceThe opportunity U- haul gave us by having a free month's rental on a storage unit with one way tunnel of a 20' truck really helped us out.
Diane D | Overall ExperienceA great experience!
Diane D | First ImpressionsI’ve been using this place for years and I always keep coming back
Emerald S | Overall ExperienceThey were absolutely amazing.
Barbara J | First ImpressionsOnly thing was that the gate code system was down and caused me to wait till morning to unload. Other than that amazing staff, very helpful, and definitely a place to refer others in the area.
Mathew L | First ImpressionsRude all the time!
Donna M | Overall ExperienceCheck in and registration was very simple.Your rates are double of Storetroplis for the same size and theirs is temperature controlled. Also, the guy at the desk wrote down the wrong security code in the computer compared to what he wrote on my paper and I lost an hour sitting at the gate trying to work with Customer Service. I was paying three guys $20 an hour to sit there and do nothing While I sat on the phone for an hour trying to get that figured out. I was in a really bad mood last night!
Neal B | First Impressions