Comentarios del cliente para U-Haul Moving & Storage of Olathe

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Olathe

Grado total:

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Paul R.
Grado:

El cliente no dejó un comentario.

jason S.
Grado:

The young lady working the register, I think her name was allison, did an amazing job.

kenneth B.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

El cliente no dejó un comentario.

Nicholas T.
Grado:

El cliente no dejó un comentario.

Mark B.
Grado:

The check out experience was a lot better this time, much faster and easier.

William C.
Grado:

Everything from check out to check in was excellent!

Tania A.
Grado:

Really expensive hidden fees

Tim W.
Grado:

Very helpful and all smiles great experience thank you

TAI K.
Grado:

El cliente no dejó un comentario.

Elaine F.
Grado:

El cliente no dejó un comentario.

Erik B.
Grado:

El cliente no dejó un comentario.

Richard T.
Grado:

El cliente no dejó un comentario.

Travis P.
Grado:

El cliente no dejó un comentario.

Clinton S.
Grado:

Everything was great. Very good customer service.

Roger H.
Grado:

El cliente no dejó un comentario.

Jason G.
Grado:

Great customer service at the Olathe location

Jerry G. | Overall Experience |
Grado:

Great place. Always busy. Good people.

Alicia L.
Grado:

El cliente no dejó un comentario.

bob R.
Grado:

El cliente no dejó un comentario.

Stephen F.
Grado:

El cliente no dejó un comentario.

Randall M.
Grado:

As always I picked U-Haul not for price but for great service. Thank you for taking some of the work out of my move by doing exactly what you should, provide me with top machinery and a well oiled service team to help me get the job done.

Raymond R.
Grado:

El cliente no dejó un comentario.

Chris G.
Grado:

El cliente no dejó un comentario.

laurence K.
Grado:

El cliente no dejó un comentario.

Ricardo A.
Grado:

Call and remind that you have a late fee before charging an extra 30$ because some can be in there phones all day

Michael B.
Grado:

This was my second rental within the past 3 mos and both experiences have been great! Keep up the good work.

Paul H.
Grado:

Order blankets and furniture dolly person put dolly in with wheels down and the dolly was bouncing all over the box, when I pulled over to fix no blankets. Was told it was not on the order but I did not want to wait in line since I was told I HAD TO HAVE IT BACK BY 1:00.

David B.
Grado:

FYI...Brandi was excellent in her knowledge and very friendly, When we drove up she stoped what she was doing and even before David introduced his self she said oh you must be David...we had several problems with trying to get a location that had the item we needed, was sent to several places before hand...they had the item we so needed and again so helpful, she went out of way to help us more....So if your in that area and help Brandi’s the best....Thanks again Brandi... Let me add U-Haul gave us a credit off for the inconvenience it was for us...That was awesome!

Adam B.
Grado:

Employee didn’t fully hookup trailer. Thank goodness I checked it before I left.

David H.
Grado:

Simple and quick with friendly staff!

Richard H.
Grado:

El cliente no dejó un comentario.

Derricka M.
Grado:

El cliente no dejó un comentario.

scott P.
Grado:

El cliente no dejó un comentario.

Wyatt H.
Grado:

El cliente no dejó un comentario.

Terence A.
Grado:

Just keep doing as you do. The entire experience was simple and easy. The staff was very friendly and informative

Jerry R.
Grado:

Less congested locations

Oscar S.
Grado:

El cliente no dejó un comentario.

Deliece B.
Grado:

El cliente no dejó un comentario.

Jared B.
Grado:

El cliente no dejó un comentario.

Bryce O.
Grado:

El cliente no dejó un comentario.

Reem M.
Grado:

Thank you for making life easier

Andrea G.
Grado:

Love using the app .. the last time I was here I had to wait in line for 45 mins ... the app is great !

Dave D.
Grado:

El cliente no dejó un comentario.

Elena K.
Grado:

El cliente no dejó un comentario.

Jerry R.
Grado:

Expand location size

Robert N B.
Grado:

El cliente no dejó un comentario.

Darline R.
Grado:

El cliente no dejó un comentario.

Kurt W.
Grado:

El cliente no dejó un comentario.

Kyle N.
Grado:

El cliente no dejó un comentario.

BryAnna D.
Grado:

El cliente no dejó un comentario.

Maximin D.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

Staff was friendly and helpful on the pickup. Drop off was after hours but no problems.

Alexis C.
Grado:

El cliente no dejó un comentario.

Glenn H.
Grado:

El cliente no dejó un comentario.

Andrew M.
Grado:

El cliente no dejó un comentario.

John V.
Grado:

El cliente no dejó un comentario.

Breanna R.
Grado:

El cliente no dejó un comentario.

Brent R.
Grado:

El cliente no dejó un comentario.

Oscar S.
Grado:

El cliente no dejó un comentario.

Melaku M.
Grado:

El cliente no dejó un comentario.

Sean D.
Grado:

El cliente no dejó un comentario.

Albert R.
Grado:

El cliente no dejó un comentario.

Terry A.
Grado:

Two main issues - ordered 24 furniture blankets - received them in plastic bags. Upon opening them, over half of them were wet and musty/mildew smelling! Assume they were washed and then packaged before they were dry? Other issue was no jack on the trailer tongue. I needed to unhook the trailer after it was loaded - hard to do without a jack! I called in and was told this was by design and that I was not to unhook it once it was attached. Not good planning IMO!

Christopher F.
Grado:

El cliente no dejó un comentario.

Claude M.
Grado:

The trucks allow a lot of water into them. Despite covering items, water still seeped through and some items were even sitting in a puddle of water when we arrived at our destination.

Jason W.
Grado:

El cliente no dejó un comentario.

Shawn H.
Grado:

I think the staff was great and the van I drove was clean and ran great.

C C.
Grado:

Nice people nice newer truck

Radd W.
Grado:

El cliente no dejó un comentario.

Eric R.
Grado:

Friendly, quick and efficient service, equipment was in great condition and billing was honest and fair.

Jay B.
Grado:

El cliente no dejó un comentario.

Stacey C.
Grado:

Everything was really smooth we signed in chose our truck and picked it up easily with the mobile site. All we had to do was walk in and get the keys it really helped when we were in a rush to move. It was also very easy to return that truck!! I really enjoyed the entire process because it was so simple and easy and quick. The only reason I am giving 4 stars is because the truck itself needed some work it was very old it was very touchy when we drove it and when we were unloading the furniture and loading it we could smell gasoline in the back of the truck the smell would quickly fill the back of the truck Once we would arrive to a location. I would suggest maybe getting some newer trucks or having them maintained more or better. The light inside of the truck also did not work making it a little hard to move when it became dark. Other than that the staff was pretty friendly they just didn't seem to know about how the online and pick up works.. It took a few minutes for them to give us the keys because they were helping other clients I understand this but we are supposed to be guaranteed to walk in and grab them and walk out.

Lisa L.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

El cliente no dejó un comentario.

Brandon B.
Grado:

Need more timely roadside assistance in the evenings - never showed up.

William M.
Grado:

El cliente no dejó un comentario.

Richard T.
Grado:

El cliente no dejó un comentario.

Jean F.
Grado:

El cliente no dejó un comentario.

Wendy M.
Grado:

El cliente no dejó un comentario.

Brian K.
Grado:

El cliente no dejó un comentario.

Eddie S.
Grado:

El cliente no dejó un comentario.

Grace R.
Grado:

Easy online rental-made pickup easy.

Jamie H.
Grado:

El cliente no dejó un comentario.

Elijah G.
Grado:

El cliente no dejó un comentario.

Michael D.
Grado:

El cliente no dejó un comentario.

Silbino O.
Grado:

El cliente no dejó un comentario.

Micah V.
Grado:

Was disappointed with the check in process. I showed up on time, waited for the guy in front of me to finish up (about 10min, no biggie) and then when it was my turn they told me to meet another employee outside to get hooked up. Finished that in 5min and then they made me wait back at the end of the line again, almost 15min, behind three other people to check out. I don’t think I should have to get in line twice to wait and be put at the back of the line after waiting once. Took over 30min to pick up a trailer. I’ve rented from UHaul several times and never had to do that before.

Robert W.
Grado:

El cliente no dejó un comentario.

Kevin A.
Grado:

I reserved a uhaul through uhaul at the Lawrence KS location almost a month ahead of time and less than 24 hours before we were scheduled to pick up our uhaul, we received a call saying that they didn't have that size truck available for us at the location we requested. They said they went ahead and booked us one at the next closest location (30 miles away in Olathe KS) and that due to the inconvenience, we would not be charged the mileage from Olathe to Lawrence ( approximately 30 miles) I was assured multiple times by the uhaul representative that called me that we would not be charged for that excess mileage from Olathe to Lawrence. I showed up to the Olathe location and let them know what she had said and he said that he'd go ahead and include 30 free miles on our booking. When I went to return the uhaul, I ended up getting charged 163 dollars to drive a 15 foot uhaul 38 miles. I immediately contacted uhaul to get this rectified and I just received a message back saying that they called around to both uhaul locations and they have "no record of me being told this". So I am basically out of luck. This is absolutely ridiculous customer service! I have been a loyal uhaul customer for over 10 years now and I can assure you that not only will I NEVER use your service again, I will tell everyone that I know about your poor customer service and ridiculous practices so that they don't fall victim to your unprofessional and disorganized practices. Absolutely unacceptable

roy R.
Grado:

El cliente no dejó un comentario.

Abraham K.
Grado:

El cliente no dejó un comentario.

Cheryl B.
Grado:

El cliente no dejó un comentario.

Jay H.
Grado:

Great associate met us and took things over while we were trying to check in electronically. Broke the news to us that we were over our mileage limit - didnt know that was a thing - thought we had the truck for 24 hours

Alison H.
Grado:

The parking lot was really full of trucks and trailers not leaving much room for customers to park their car.

Amber B.
Grado:

El cliente no dejó un comentario.

Josh F.
Grado:

El cliente no dejó un comentario.

Randall R.
Grado:

El cliente no dejó un comentario.

Kevin K.
Grado:

El cliente no dejó un comentario.

Gregory W.
Grado:

inside and outside were filthy

Stan P.
Grado:

El cliente no dejó un comentario.

Jay M. | First Impressions |
Grado:

Staff was very good. However the storage unit was a mess--had not even been swept out. I had a hired crew waiting to unload so went ahead and accepted--otherwise would not have accepted.

john e. | First Impressions |
Grado:

The employees at this facility were very nice and helpful. The average rating is due to our outdoor unit was NOT swept out. This unit is advertised as 15" long, but it's only about 13.5" inside.

Diana S. | First Impressions |
Grado:

The 5x5 unit 1202 is full of dead crickets!! Try sweeping it up prior to renting it next time.

Ryan P. | Overall Experience |
Grado:

Great experience at a stressful time in our lives. Thanks for the easy and friendly process.

michelle A. | First Impressions |
Grado:

The guy that helped me was very friendly and explained everything to me I will recommend you all to friends. Thank You !

valencia b. | First Impressions |
Grado:

I am not happy. This was the most horrible experience I have ever had. On top of this being a rough time in my life the service I was promised and what I received were two entirely different things.

Darcy M. | Overall Experience |
Grado:

Fast and friendly service! Like the check in after hours— very convenient

EDGAR N. | Overall Experience |
Grado:

Everything went well during the time I used this storage facility.

Stacy C. | Overall Experience |
Grado:

Dale is a notch above! Keep him around!

Erin E. | Overall Experience |
Grado:

Employees cars blocked our shed every-time we went to get things out after our house was repaired from a fire. Also, the parking lot is overcrowded with trucks and trailers. Gate was constantly bloc

Darcy M. | First Impressions |
Grado:

Very personable and helpful staff!! Use them every time there is a needed move.

Marc F. | First Impressions |
Grado:

Awesome staff, quick and responsive.

emilio m. | Overall Experience |
Grado:

everything was good

bart p. | Overall Experience |
Grado:

Friendly, clean and helpful.

Travis V. | Overall Experience |
Grado:

Everyone was great to work with, there customer service is top notch!!!!

JAMES D. | Overall Experience |
Grado:

This place is the best!!!!

Dennis W. | First Impressions |
Grado:

The unit was clean, and the staff are more than helpful. Thank you!

ELAINE B. | Overall Experience |
Grado:

Always very nice and polite.

tim c. | Overall Experience |
Grado:

The entire crew was very professional, and extremely helpful!!

Joseph E. | Overall Experience |
Grado:

No parking poor customer service and never able to access your unit due to trucks being parked in front of them and security gate always open never closed

Stephanie C. | Overall Experience |
Grado:

They are friendly and helpful at this location!

Angelia M. | Overall Experience |
Grado:

Customers are not able to speak directly to staff at the locatIon desired. Call centers set up moving and storage. Inaccurate info given and poor communication. Must go in person for accuracy.

dean V. | Overall Experience |
Grado:

Thank you for being apart of the Olathe community. Business like you is what has made Olathe a great place to live.

dean V. | First Impressions |
Grado:

U-Haul has become our go to place when we need moving services. Very helpful, knowledgeable, friendly. reasonable pricing....... thank you!

lisa G. | First Impressions |
Grado:

The young man was patient and helpful even though I was exhausted and not very nice to him (I'm so sorry!!!) The facility is incredibly clean and well kept. Plenty of carts to move items upstairs.

Jennie C. | First Impressions |
Grado:

Great can not complaint

ADA M. | Overall Experience |
Grado:

Will continue to use this Olathe location as every team member is always helpful. Anthony even stayed late to wait for my husband to arrive with the U-Haul truck. We will share our wonderful experienc

Victor V. | Overall Experience |
Grado:

None

CELIA R. | Overall Experience |
Grado:

Great customer service very helpful I would recommend this station anytime, to my friend and family . Thank you

Michael K. | Overall Experience |
Grado:

Good experience.

DEB G. | Reservación |
Grado:

I've used this specific location for MANY years because of the amazing service.

Sarah S. | Overall Experience |
Grado:

This is my favorite location. We have used them several times. Everyone is super nice and helpful.

michelle f. | Overall Experience |
Grado:

Very convenient and easy access.

Debora K. | Overall Experience |
Grado:

The only “problem” I encountered was the inability to end my contract using the online app.

herbert s. | Reservación |
Grado:

Will come again. 😁😁.

joseph p. | Overall Experience |
Grado:

The 2 guys working there were not on the same page. I was told that I needed to come in to add someone to the storage account and was told he was already on the account once I arrived so wasted trip.

Jack R. | Overall Experience |
Grado:

Thx

Martha S. | Overall Experience |
Grado:

Every time I was at your place, I talked to the same man. He was always very nice, helpful and kind and patient with me. It is rare to receive this kind of customer service and I LOVED it!!!

Jerry G. | Reservación |
Grado:

Great staff. Efficient.

Doug D. | Overall Experience |
Grado:

The staff went above and beyond to help me

tony k. | Overall Experience |
Grado:

All good

susan h. | Reservación |
Grado:

Average experience with my storage unit. Clean and location was good.

Timothy B. | Overall Experience |
Grado:

Very efficient and helpful.

kristin b. | Reservación |
Grado:

Great service. The nickel and diming is a bit annoying, but the people were great.

Judah P. | Overall Experience |
Grado:

Great place to rent storage space. Reasonably priced and a secure location for your property. Easy access with the control card they give you. I highly recommend this location!

alicia s. | Overall Experience |
Grado:

.

Samuel H. | Overall Experience |
Grado:

Great staff, great service, and prompt response to questions and needs. Highly recommended

Heather D. | Overall Experience |
Grado:

Thanks!

Tracy B. | Overall Experience |
Grado:

Nice

Aaron S. | Overall Experience |
Grado:

Didn't really have any problems other than price. Couldn't afford such a small space for that much money anymore.

Tom M. | Overall Experience |
Grado:

There is no parking available at this facility. Very unfortunate. Makes it very difficult for an individual to rent a truck, leave your vehicle there and return the truck on the same day.

MICHAEL G. | Overall Experience |
Grado:

All good

No reviews have been submitted for this location.

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