Why the washroom in the storing building need a entry card to swipe to enter, it does not make sense. Those allowed to enter the storing Unit already has their swipe to enter card to enter. This not a complain, just does not make sense. Thank you Yogan
Sivayogan N | Overall ExperienceSelf Storage Units in Niagara Falls, ON, L2H1J3
U-Haul Moving & Storage en Niagara Falls Ontario
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Chippawa Self Storage
3780 Welland Ave, Niagara Falls, ON L2G6J4 View Available Units4.9 miles from this location -
U-Haul Moving & Storage at Welland Ave
470 Welland Ave, St. Catharines, ON L2M5V4 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Central St. Catharines
72 Vine St S, St. Catharines, ON L2R7N4 View Available Units6.8 miles from this location -
U-Haul Moving & Storage of Niagara Falls
2485 Military Rd, Niagara Falls, NY 14304 View Available Units7.0 miles from this location
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- 4.5 es la calificación promedio de clientes
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All I can say is 110% satisfying keep it up guys
ADONIS A | First ImpressionsIn my face book time line I am going to write a post about the help I received from U-Haul and about the unbelievable clean and secure storage facility and all helpfully stats.
Sivayogan N | First ImpressionsThis U-Haul storage unit was perfect for when and what I needed it for. Perfect place to store extra things that wouldn't fit in 2 Senior Bachelor apartments for my mother and myself. Was well worth splitting the cost between us both. After 4 years, I didn't need the unit anymore. Ty Penny Fleming
penny f | Overall ExperienceI have spoken with U-Haul Customer Service staff ALREADY regarding my experience with this facility. At the BEGINNING, the staff bent over backwards to accommodate my needs, which was terrific, and very much appreciated! I had spent 16 days at a local motel due to flooding at my residence in Toronto. The motel made the decision to make everyone leave that was no longer paying full price for their rooms. That included me. I had a tremendous amount of stuff there due to my personal circumstances including plants I had purchased as gifts for friends of mine, food that was in the mini fridge, as well as pet food for my small dog and cat. What started off great turned disastrous for me and I was EVICTED. I believe the reasons were largely blown WAY out of proportion! The General Manager began acting as though I was a terrible person and even bad mouthed me to OTHER U-Haul locations! It wasn't fair at all. Some of the mistakes on the contract I signed were mistakes made by the staff members, not by me, yet I was held accountable as though I MADE THEM all! I was told the President of Marketing was going to get involved and would call me within 3 days. I was in the hospital when he made one call to try and reach me. He has never attempted to call me to the best of my knowledge after that, even though I have followed up THREE more times with the Customer Service Department. I was ALSO told I wouldn't have to deal with the nasty General Manager again. At the time, that eased my mind, because she had been quite rude and condescending to me. I felt like she was chastising a 5 YEAR OLD! I am 61... I was in breach of their contract from the MOMENT I stepped foot on their property and moved the first load of stuff from the motel. Why? Because it included the food which isn't allowed, and also live plants which aren't allowed either. In my defense, I had the owner's permission to bring the plants there. She was going to put them in the office area, but since it was closing time when they set the contract up and she had no idea WHERE exactly she could put them, I just put them inside the U-Box they gave me outside, and I put others out in their garden display area until I could deliver them. They also claimed I used THEIR business address as MY address which is ridiculous! My drivers license wasn't scanned because we were rushing and the office was closed by then. It was supposed to have been corrected later but wasn't. Is that MY fault? No it isn't... I had been extremely sick the day that the General Manager was sending text after text to my cell phone number. In fact I was at a Bed and Breakfast facility more than 1.5 hours away and had stayed in the ROOM the whole day I was that sick, with my phone on Do Not Disturb! As soon as I woke up the next morning and turned on my phone, I saw the messages escalating that had been sent, and her telling me in the final one that she was disgusted and was kicking me out IMMEDIATELY! I called her as soon as I read them and tried to work out a solution. However, she kept interrupting me as I tried to explain my side of the story. I'll never forget her words! She said "I've heard it all BEFORE Catherine!". Well how can THAT be when it had literally JUST HAPPENED?? I offered to correct everything and asked for a second chance. I was DENIED. And to make matters WORSE, she would not even rent me a cargo van that I needed to move the stuff to another facility! She said she was worried I wouldn't return it! Seriously?? I have rented multiple times from U-Haul and never returned a truck damaged or late or not full of fuel!! So again I felt it a FURTHER dig to my character and totally unfair. To make it worse than that, she had a discussion about me with the St. Catharines location and she told THEM not to rent to me EITHER! I had to book through a different CITY which was very inconvenient and involved more costs. The General Manager put EXTRA restrictions on me even though I had moved the food and plants out immediately after I got told I was being evicted. I made amends and apologies -- to no avail. The icing on the cake came when I had just ONE more load to empty the 10 x 15 foot unit with a cargo van I had ALREADY rented elsewhere, and done 3 complete trips with. Word had now been spread about me maliciously. I was denied renting a $19.98 cargo van ANYWHERE in the REGION and couldn't enter their building! Come on U-Haul, was a I criminal now? It sure is how you have treated me! And I never heard from John Fisher their President either, even though I was promised he would smooth things over for me. I wouldn't send ANYONE to the Niagara Falls location in Ontario as a result, because even though MOST of the staff are customer centered, and EXTREMELY helpful, Nicole Stewart the General Manager definitely isn't. Not at all... At least I definitely don't think so! I'm very disappointed. The facility had EVERYTHING I required! But I was given NO OPTION to stay
CATHERINE S | Overall ExperienceThe Staff are absolutely terrific…
Donna B | Overall ExperienceGreat clean facility. Super helpful staff. Would recommend and use again.
Peter M | Overall ExperienceWouldn’t think twice to come back l know where to go thank you , your team are awesome
BRENDA P | First ImpressionsKnocked my head off the water pipe a few times. Would be nice if it wasn't so low, or less in the way. Otherwise it does the job as a storage unit. Staff was friendly and helpful.
Kevin C | First ImpressionsThank you!
Lindsay R | Overall ExperiencePricing should be pro-rated and not only monthly
Michelle S | Overall ExperienceOnly thing to improve on is lighting. I wish there were lights inside the unit. It is very hard to see once you are in your unit looking for items
Victoria K | Overall ExperienceStaff are very pleasant, and very professional
Karl D | Overall ExperienceThe ONLY thing I would say that I prefer at the Toronto U-Haul location that I had been using before for storage, is that THERE you can drive your vehicle right into to an indoor 4 bay facility, so you are protected from any vandalism that might otherwise be a possibility. You are also protected from the WEATHER! They ALSO offer 24 hour access to their indoor climate controlled units. The Niagara Falls location allows very EARLY access to the inner climate controlled units (5am), but they close access at 10pm, which to me is quite early. I do NOT know many people that would be up 5am moving things to a storage facility. I think it would be an excellent idea to change the hours to 7am (or even 6am) and EXTEND the evening hours to midnight or 11pm! I had to get a U-Box for an emergency I was involved in. And then I got an indoor unit which will help me consolidate my storage needs to ONE city from THREE... But 10pm does NOT offer nearly enough flexibility for someone in an emergency situation. And although I DO wake up early, at around 6:30am, I'm not jumping out of bed to rush to a storage facility at that hour. I have business to attend to during normal business hours, so that only leaves approximately 3 or 4 HOURS to sort through my possessions, organize them onsite, and utilize the indoor access hours of operation. It's just a suggestion, but I do think that if you surveyed your customers, many would agree that LATER hours would be much more useful than access availability at 5am. The staff have been excellent and extremely helpful, especially Crystal and James!! Thanks to BOTH of them for understanding the urgency of my situation, and for helping me so much. I truly appreciate that! Keep up the great work U-Haul and I hope you share my comments with the powers that be, and with Crystal and James!
CATHERINE S | First Impressions