Comentarios del cliente para U-Haul Moving & Storage of Niagara Falls Ontario

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Niagara Falls Ontario

Grado total:

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Lindsie P. en

Grado:

El cliente no dejó un comentario.

mariya C. en

Grado:

Excellent and fast service

Carrie E. en

Grado:

Second time renting from this location. The service is excellent, the equipment was in good shape. The staff was knowledgeable and friendly. The call center not associated with this location could be improved. I called in with questions and they did not know what a wheel chock was, I was surprised by that. Particularly because the trailer I rented says on the Uhaul site that they can be used to tow motorcycles. I ended up having to purchase wheel chocks elsewhere prior to my trip.

Virgilio A. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

Everything was great, I'll be back. Thanks Dave

Mary Rose J. en

Grado:

I would improve the online check in. It took over 45 min and 2 calls to 1-800 UHaul to check in. You should let customers know if that app doesn’t load or work on your phone to go through a browser other than that the online process is great

Robert P. en

Grado:

Great people = made me have an excellent customer experience. Truck bellowed smoke filling the cab. When it finally got to my place it died leaking rad fluid all over the driveway. Later a mechanic showed up at 1145 to replace the hose and top up the fluid...... however the next day while driving the oil lap flipped on. Terrible truck experience. Won’t rent a truck from u-haul again, but I’d buy boxes/moving supplies, and use storage.

Lucus L. en

Grado:

El cliente no dejó un comentario.

paul p. en

Grado:

Was a great experience, the staff was incredibly helpful and friendly

laurie D. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

El cliente no dejó un comentario.

Hiroko S. en

Grado:

The staff, who took care of my check in, was very friendly and nice. It was my first time to rent from Uhall but it went very smooth. Thank you!

William P. en

Grado:

El cliente no dejó un comentario.

Dale H. en

Grado:

just keep doing what you are doing

Jonathon P. en

Grado:

The only thing that was a little confusing was the entrance. The address is on Kent street but the entrance was at the other end of the building.

mark B. en

Grado:

The manager in Niagara Falls is awesome!

Kim A. en

Grado:

El cliente no dejó un comentario.

brian B. en

Grado:

Excellent staff

Stewart Q. en

Grado:

the only comment I have is the signage to get to the facility from Montrose, very misleading.

Andrew G. en

Grado:

Check you're trucks. I was unconvinced my time and waste and hour and half ... to 2 hours

Robert A. en

Grado:

better understanding of the return process on line and in person.

Timothy K. en

Grado:

El cliente no dejó un comentario.

Aldemar A. en

Grado:

Easy booking and attendant serve promptly

GREGORY S. en

Grado:

El cliente no dejó un comentario.

Tammy B. en

Grado:

I was lucky enough to have Chris help me. He went above and beyond to make my experience flawless and even saved me a little money. I put him through the ringer too having to change my size of storage 3 times and he never made me feel like a pain!! I would recommend the Niagara Falls U-Haul on Kent St. to everyone I know!! Thank you Chris for making my move so much easier! Tammy

Curtis joseph B. en

Grado:

Was charged extra for additional km even though I had to drive way out of my way to get this vehicle. not acceptable and will rent from other next time.

Hans D. en

Grado:

El cliente no dejó un comentario.

Carly C. en

Grado:

Make sure you check the doors, the passenger side one did not close properly

Richard N. en

Grado:

Staff were efficient and professional, on the phone, in person, and during drop off. No problems, no hassle. Pricing was fair. What more could one ask!

joy K. en

Grado:

Service seemed slow, perhaps under-staffed.

John S. en

Grado:

You didn't give us the dolly we asked for (and paid for, at first) and you also made us drive further than necessary to drop off the truck.

Patrick D. en

Grado:

Be a bit faster at the check-in desk.

Michelle G. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

Everything was exactly as advertised and served our purpose well. Thanks.

beth j. en

Grado:

Thank you

Brandi H. en

Grado:

The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.

Sarah C. en

Grado:

Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting

Lise J. en

Grado:

Very good

NEIL S. en

Grado:

Very informative and was able to accommodate my needs.

Frank A. en

Grado:

Great place to store your belongings!!!

Dale Joseph H. en

Grado:

just keep doing what you are doing staff was amazing friendly polite couldnt ask for better

ken m. en

Grado:

Friendly and quick customer service.

david s. en

Grado:

Very pleased

Bruce S. en

Grado:

Great staff. Very clean and secure facility.

Nickolas G. en

Grado:

Great service

Denise R. en

Grado:

The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.

Bruce E. en

Grado:

The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to

GIACOMO G. en

Grado:

The staff was very helpful and courteous!!!!

WENDY B. en

Grado:

The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute

Joanne B. en

Grado:

Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.

Norm D. en

Grado:

Fast and efficient service.Good helpful people.

JOHN W. en

Grado:

Very good experience. Would recommend them to friends and family

Denis D. en

Grado:

All good.

Ronnie A. en

Grado:

No comment

Debbie H. en

Grado:

Great company

Christophe J. en

Grado:

The staff were amazingly courteous, professional and very helpful. A perfect experience.

Cheryl G. en

Grado:

They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all

philip j. en

Grado:

All went very smoothly.

susan k. en

Grado:

Excellent customer service. Storage lockers very clean!

Gregory O. en

Grado:

Very professional. If

Denise M. en

Grado:

My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.

Amanda S. en

Grado:

Friendly staff and clean facility.

Amanda S. en

Grado:

Friendly staff and clean facility

Charles M. en

Grado:

It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)

Karen M. en

Grado:

Customer service was well above and beyond. Thank you so very much. Karen McLellan

Robert B. en

Grado:

Best U-HAUL I have ever dealt with

Michal P. en

Grado:

Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.

Tanis F. en

Grado:

Thank you very much , I am quite happy with the storage units thank you very much once again

MARY G. en

Grado:

I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.

Heather S. en

Grado:

I don't need the free one month storage so I won't be using it. Thanks is for the offer

Charles M. en

Grado:

Great helpful staff! Everyone was nice!

Ella G. en

Grado:

advise people you don't prorate that last month. so they knew to get out before they pay again.

John M. en

Grado:

Best storage place we have found.

Edgardo Paolo G. en

Grado:

too expensive for the size plus you have to pay extra $10 for 24 hour access.

Barbara P. en

Grado:

The perfect solution for my storage requirements Thank you

Michal P. en

Grado:

Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.

JOY T. en

Grado:

Thank you for the wonderful service I was provided. The staff was very kind

mark m. en

Grado:

Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.

sue r. en

Grado:

Wonderful experience. Very helpful staff.

KAREN B. en

Grado:

Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.

MIKE M. en

Grado:

Great...will use them again!

Adam D. en

Grado:

No issues at all. Pleasant and helpful staff.

Jenny R. en

Grado:

I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.

neil B. en

Grado:

Excellent service and staff did everything they could to make our move easier.

shaun h. en

Grado:

Excellent friendly staff.

Sheila J. en

Grado:

The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.

debra P. en

Grado:

It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty

john b. en

Grado:

Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.

Matt K. en

Grado:

839029 is absolutely awesome! Keep up the great work everyone!

philip c. en

Grado:

great

STEVEN T. en

Grado:

Great

Geri F. en

Grado:

Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I

DEANNE B. en

Grado:

I have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.

Corey S. en

Grado:

Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.

Steven S. en

Grado:

Not necessary, completely satisfied

Sharon F. en

Grado:

Service was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon

Chelsey M. en

Grado:

Great staff

Terry W. en

Grado:

Awesome experience!

Lorrain H. en

Grado:

I would recommend this facility!

Mark D. en

Grado:

Outstanding!

Jason P. en

Grado:

Mark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!

wayne s. en

Grado:

Great service friendly people made adjustments to what I needed and responded very quickly

PETER A. en

Grado:

All good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?

Esther A. en

Grado:

Great and helpful staff

Amanda M. en

Grado:

Very disappointed in the customer service we received and the wait time.

robert p. en

Grado:

I wish For my own reasons I would have bought the 24hr option otherwise everything was great

Ilene B. en

Grado:

The only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.

Lidija S. en

Grado:

They are very courteous and efficient! They also quickly resolved an issue, felt very valued!