Comentarios de los clientes para U-Haul Moving & Storage of Niagara Falls Ontario

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Niagara Falls Ontario

Clasificación general:

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diane k. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

scott V.
Clasificación:

Yesterday I rented a 6x12 enclosed trailer. The employee hook up the trailer ensuring me that everything was good. I made it not even 5 minutes from the pick up location before the trailer came unhitched and wedged under my car. I was then on the phone with a woman named Marsha for about 20 minutes that was very helpful. I then had to wait another 40 minutes for roadside assistance to show up to get the tounge of the trailer from under my car. He then PROPERLY attached the trailer and I was finally on my way. 1.5 hrs after picking up the trailer. When I went to return the trailer I tried to use uhaul/share to complete the return and the website would nit recognize my location. I tried numerous times and then called uhaul Canada. I was placed on hold for 20 minutes before being told they are having technical issues. THIS IS BY FAR THE WORST RENTAL EXPERIENCE OF MY LIFE.

Mark H.
Clasificación:

I know everybody is tired, but a friendly smile can go a long way and also get the impression that my business does't mean anything and I'm burdening them?

CHRIS G. | First Impressions |
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El cliente no dejó un comentario.

JAMES J.
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Fast and efficient service!!!!

Rodel D.
Clasificación:

Team was informative and very helpful for DZ test. Amazing customer service!

Michael D.
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El cliente no dejó un comentario.

CHRISTOPHER G.
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El cliente no dejó un comentario.

Brian N.
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El cliente no dejó un comentario.

Helen W.
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El cliente no dejó un comentario.

lorenzo M.
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El cliente no dejó un comentario.

Marie C.
Clasificación:

Greeting Smile Friendly

Vanessa V.
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El cliente no dejó un comentario.

LENARDC A.
Clasificación:

At the first point of booking contact it would be helpful to confirm the pick up time as opposed to when you get the day before call as it makes it difficult to coordinate other parts of the move

Mihai S.
Clasificación:

El cliente no dejó un comentario.

Thomas H.
Clasificación:

El cliente no dejó un comentario.

gilles b. | Online Move In |
Clasificación:

It was not a good experience This was not the unit unit we had settled this is about the truck and a gas that we spent to get back in for I would talk about 100 miles needlessly that get back-and-forth with the truck and still we have to pay when it was our fault. Yes and as I called you all head office I spoke to some gentlemen there with no help whatsoever I believe even try the temper to try to help us a you know for being reimbursed for the gas anal and mileage mean the trop is fine I agree with that but the rest was wrong and very disappointed with Service I don't believe I would recommend you Hall tonight my closest friends thank you

Gary B. | Overall Experience |
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Great place

George S.
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Very friendly staff. If you don't have a data plan on your phone (like me), they have free wifi so you can complete your pickup online in the store.

Bailey G.
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El cliente no dejó un comentario.

KAILABRIANNE L.
Clasificación:

Great

William G.
Clasificación:

El cliente no dejó un comentario.

STEVE T.
Clasificación:

If I could do something to end this pandemic situation I would

Christopher C.
Clasificación:

Wait times seemed long, being forced to buy a uhaul lock is not right. Friendly ,helpful staff, happy with the customer service.

Carlene J.
Clasificación:

Other then not being able to use Tap to pay, it went great

SIMONEN R.
Clasificación:

El cliente no dejó un comentario.

mark I.
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El cliente no dejó un comentario.

Lawrence M.
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El cliente no dejó un comentario.

sonia T.
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I've used this location 2x in the past 3mths. The staff are helpful & efficient but always appear super busy & stressed. Wait times are quite long

DOUGLAS W.
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The beautiful little lady helping me out was great, and very friendly. I enjoyed chatting with her as she took care of everything that I needed.

Daniel T.
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El cliente no dejó un comentario.

Heather-Lynn C.
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Staff was friendly and helpful. Vehicle clean and well maintained.

Darryl J. | First Impressions |
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El cliente no dejó un comentario.

IHS D. | Overall Experience |
Clasificación:

We rented several storage units here on a long-term basis, as well as vehicles. The staff, particularly the manager, Matthew, were absolutely fantastic in their customer service. We would recommend this location. It likely can be said U-Haul Niagara Falls is in part responsible for our business success. Thanks Team!

Songsavang N. | Overall Experience |
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El cliente no dejó un comentario.

Steve T.
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If I could I would put an end to this pandemic situation but I can't

Francesco M.
Clasificación:

great staff.

Jonathan B.
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El cliente no dejó un comentario.

Neal P.
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El cliente no dejó un comentario.

FRANk M.
Clasificación:

Great staff.

Jorge Alberto M.
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El cliente no dejó un comentario.

Henry P.
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Making sure the vehicle for rent is more readily available, kept closer to the office as a time saver for the renter.

Michael C.
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Overall good experience.

JAMESW P.
Clasificación:

I had messed up my reservation but the fellow at Kent St Niagara Falls waited & fixed everything for me even though he had to go somewhere

Brandon B.
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El cliente no dejó un comentario.

Stephanie K.
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Man running the front was not very pleasant to deal with. Not clear on direction was impatient. Lady there was very nice and helpful not him so much at all. I regret spending my mom at this location. But trucks were very clean.

Steve A.
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El cliente no dejó un comentario.

Cesare M.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Richard G.
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El cliente no dejó un comentario.

Cairne S.
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El cliente no dejó un comentario.

Danny D.
Clasificación:

More staff when the lineup gets extremely long

Jim D.
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El cliente no dejó un comentario.

William M.
Clasificación:

even when staff is busy , it pays off to acknowledge the customer and explain that they will be with them asap. twice I've been to uhaul and walked in and just stood there for 5 to 10 minutes before staff spoke with with me.

Sandra H. | Overall Experience |
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El cliente no dejó un comentario.

Sandra H.
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El cliente no dejó un comentario.

Gerald C.
Clasificación:

El cliente no dejó un comentario.

Michael W. | Online Move In |
Clasificación:

The guy jacob or whatever his name was, was not friendly at all. And if I didn't have my stuff with me ready to move in, I would have found another storage. First, he talked very condescending, this was my first time in the facility and when I asked him where to go, his comment was, ''obviously, its this way down the hall.''. Who talks to customers like that? The word obviously should not be in someone's vocabulary who is in customer service. And then I wanted to add my spouse to the storage and he gave me a hard time about doing that, because my spouse was in another country. Once my spouse called on the phone and requested a manager, then all of a sudden, it wasn't a problem. I'm not going to rent here long term because I refuse to pay and give a business money who have employees with that kind of attitude.

brian P.
Clasificación:

El cliente no dejó un comentario.

Danial E.
Clasificación:

Honestly this was my best experience at a uhaul center, I have moved to and from Florida, to Calgary, to Cranbrook BC, to London Ontario and Niagara falls, while I only had to use this trailer to move a motorcycle the staff, lead by the owner of the Kent st stood head and shoulders above the rest, while I singed the owner went out and hooked the trailer up... which was fantastic as I had surgery on my ankle in August and only days ago got off the crutches (i add that in because it wasn't noticeable that I could use help) this staff has gained another customer,

Danny D. | First Impressions |
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The two woman at the front desk were VERY helpful and extremely friendly, Alisha did an excellent job taking care of my storage needs and showing me directions to my container. Good Job!. Thanks Again

Darlene I.
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El cliente no dejó un comentario.

debbie c. | Overall Experience |
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El cliente no dejó un comentario.

james C.
Clasificación:

Customer service Rep Chris was excellent to deal with and was very knowledgeable in assisting us in our moving needs.

Heather W. | Overall Experience |
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Everything was fantastic..except the size of the unit...so small for the price..

Daryl B.
Clasificación:

El cliente no dejó un comentario.

John R.
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El cliente no dejó un comentario.

KYLE H.
Clasificación:

Great location, was sent here due to the location i usually go did not have the trailer i needed, and now this location will be my new go-to, check out and check in process were smooth. very friendly/personable staff!

Kris B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christopher S.
Clasificación:

Very clean, very quick check out

Ivo C.
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El cliente no dejó un comentario.

Terry S.
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Brand new it was very nice and they were helpful.

Matt S.
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El cliente no dejó un comentario.

David W.
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You have some dedicated staff ( Wil the installer) and a few that make the whole experience a nightmare. I am not likely to recommend anyone use the Niagara Falls location for any of their hauling needs.

Scott V.
Clasificación:

The 2 staff members I dealt with were great, friendly and helpful. Being able to complete things online saved time. Overall a great experience.

George P.
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El cliente no dejó un comentario.

Deborah F.
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El cliente no dejó un comentario.

Santhosh M.
Clasificación:

Really expensive

Stephen A.
Clasificación:

Nothing

Katharine M.
Clasificación:

El cliente no dejó un comentario.

Samantha K.
Clasificación:

El cliente no dejó un comentario.

Sheheryar Q.
Clasificación:

El cliente no dejó un comentario.

Dan J.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

This is a professional and friendly location and I have rented from UHaul many times in the past. For other customers, i would say completely avoid trying to pick up a truck at the small convenience store outlets. as they are a complete nightmare. I found that the two owners I dealt with do not speak english enough to understand or explain the details of the contracts you are signing nor do they have enough interest in the transaction to care about the UHaul customer. They are far more focused on their store business to care or help and they do not have the added equipment needed for the move. The online booking system is also very poor run and extremely difficult to change or update once the initial request is made. I was told I completely cancelled my order when I tried to delete a dolly rental I did not make and increase the number of blankets I did need. I could not make the program change the items . Once I got to an actual Uhaul building , everything was smooth and well explained and a very happy experience as I have come to expect

KEMAJL B.
Clasificación:

Just not to rip off people I trusted this company but over charge me $40 that I made a mistake for not checking the km and the gas .

Donald S.
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El cliente no dejó un comentario.

Richard N.
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El cliente no dejó un comentario.

JAN D.
Clasificación:

Get rid of those horrible trucks!!! $ 100 per 300 km. Noisy, obsolete, awfull !!!

DINO R.
Clasificación:

El cliente no dejó un comentario.

Mark N.
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El cliente no dejó un comentario.

Salvatore M.
Clasificación:

El cliente no dejó un comentario.

Sanju J.
Clasificación:

It was informed that my pick up location is vultra self storage, oakwood drive. When i went there they informed that, pickup location is changed to monterose road. But nobody informed me.

Viktor S.
Clasificación:

El cliente no dejó un comentario.

Harpreet Kaur M.
Clasificación:

Need to put key drop off sign on pole pointing arrow to words the door of drop .As I was trying find similar box shown on App but on this location it's build in door for drop off Key and over that written drop key here.Its not visible visible if vehicles are parked in front of it. So put 2 sign with arrow towards key drop off door, 1 on store door and 1 on pole near vehicle drop off instruction.

Aytac A.
Clasificación:

Staff and everybody is awesome

Frank K.
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El cliente no dejó un comentario.

David M.
Clasificación:

Keep up the good work.

Eric E.
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El cliente no dejó un comentario.

LIZ D.
Clasificación:

El cliente no dejó un comentario.

Gary C.
Clasificación:

This was a good experience and rental went as expected with plenty of available equipment.

Gerald C.
Clasificación:

Great services

David P.
Clasificación:

El cliente no dejó un comentario.

ken J.
Clasificación:

I booked a trailer, then as it was being hooked up, I saw one that was smaller, and would work just as well, if not better, so they very quickly changed my booking to allow me to use the smaller trailer. It was a good, easily towable unit. Very light, hardly felt like it was there. I've rented form this location before, always find their equipment and service to be very good.

Gordon S.
Clasificación:

All agents I dealt with were very pleasant and professional. Fella made sure we understood all function prior to us leaving.

Shivang B.
Clasificación:

Personally worse experience ever. Overcharged for fuel. And the person on front during pickup was ridiculous. I was renting first time expecting polite and generous behaviour but it was 0/infinite.

Tammy G. | First Impressions |
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El cliente no dejó un comentario.

Heather H. | Overall Experience |
Clasificación:

1. Not permitting partial payments when people are struggling is ridiculous. That is NOT working with your customer. 2. A couple of staff (Chris and Aleisha) were wonderful but the service recently went down hill. The new Manager, Matthew, was not friendly, easy to deal with, and derogatory to his staff. We were disgusted. 3. If you can remember to place locks on unpaid lockers THE DAY AFTER PAYMENT IS DUE, then surley uou can remember REMOVE IT WHEN THE BILL IS PAID.

Denny D.
Clasificación:

El cliente no dejó un comentario.

songsavang N.
Clasificación:

El cliente no dejó un comentario.

Christopher B.
Clasificación:

El cliente no dejó un comentario.

Thomas T.
Clasificación:

El cliente no dejó un comentario.

Nathan M.
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El cliente no dejó un comentario.

Justin B.
Clasificación:

El cliente no dejó un comentario.

David B.
Clasificación:

Nothing

Elio P.
Clasificación:

General Manager was short tempered and rude to the people he was helping. Luckily, i was next in line and I was helped by a very nice lady. As well, I completed all the pre-reservation online but still had to wait quite a while in line. Perhaps there should be an express lane for anyone completing everything online.

Heather W. | First Impressions |
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El cliente no dejó un comentario.

Leslie R. | Online Move In |
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It hasn’t been very long but so far, I’ve run into no problems or issues with anything, it was quick and easy online and everything was straight forward when I got there

charlene s. | Overall Experience |
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El cliente no dejó un comentario.

Thomas D. | Overall Experience |
Clasificación:

Keep up the good work

ANNE M. | Overall Experience |
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I found staff to be top of the line, and I needed a little more help than most...the staff was amazing...I appreciate all that they did

Kenneth R. | Overall Experience |
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Great trucks, storage, rates and staff. Ty

daniel g. | Overall Experience |
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El cliente no dejó un comentario.

Anna C. | Overall Experience |
Clasificación:

The staff was very rude and not accommodating or helpful at all. Wouldn't choose U Haul again.

Lorrainne R. | Overall Experience |
Clasificación:

We chose the climate controlled storage facility for my Mom's clothes and furniture that were important to her. Everything is very clean and very well maintained. The staff are very friendly and knowledgeable.We will recommend Uhaul to friends and family for all moving and storage needs. Niagara Falls Uhaul was amazing!

Mohammad P. | Overall Experience |
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Best staff! So friendly, helpful and patient!

Al D. | Overall Experience |
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El cliente no dejó un comentario.

Keith T. | Overall Experience |
Clasificación:

The staff here exceeded my expectations, going out of their way to make sure we got value out of the use of the facility. By the way - the washroom was perfect. Attention to details on cleaning are important and frankly we were surprised at the extra effort here.

james e. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BONNIE M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Zadquiel R. | First Impressions |
Clasificación:

The lady Katharina (im not sure) was very helpful and accommodating

Tom B. | Overall Experience |
Clasificación:

Staff was always very friendly and helpful!

Charlene M. | Overall Experience |
Clasificación:

The only issue was a big one at the beginning when I set up automatic payment but for some reason it didn't start and I received very strongly worded notices of non-payment and my contact person was called at work, which was upsetting and alarming for all involved. From what I understand this happens fairly often because of long delays in processing payment information since head office is in another country (USA). That was very disappointing. However the service and staff in Canada were excellent.

Tim H. | First Impressions |
Clasificación:

The staff were all excellent my issue below is only regarding a policy Only issue was that from from the promotion I was told I was entitled to a 10 x 10 locker. There were no lockers that large so I rented the largest locker that location had. It wasn't large enough do I had to rent a second locker at full price. I think a discount should have applied as I did not get a 10 x 10 locker that was not available as per the first month free deal. In addition I I possibly could gave gif all my things into a 10 x 10 locker and not needed a second locker, that I will be paying for 2 lockers per month until I am able to bring my positions out storage

Elizabeth D. | First Impressions |
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El cliente no dejó un comentario.

Mona K. | First Impressions |
Clasificación:

the hole experiance was very frendly,clean and stress free.thanks.Jim .

Airene F. | Overall Experience |
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El cliente no dejó un comentario.

Ryan L. | Overall Experience |
Clasificación:

The constant hounding was annoying, you shouldn’t be sending bills to emergency contacts you get People worried. Won’t be using any U-haul facilities in the future.

David W. | Overall Experience |
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El cliente no dejó un comentario.

billie m. | Overall Experience |
Clasificación:

Very friendly staff ....will use again if needed.

DAVE G. | Overall Experience |
Clasificación:

would recommend for sure

NEIL S. | Overall Experience |
Clasificación:

No comment

Daniel S. | Overall Experience |
Clasificación:

I was told I had to pay the first month storage then could get a second free. My billing was messed up twice during my free second month, I was locked out of my unit when I didn't owe anything,never a

Catherine W. | First Impressions |
Clasificación:

The customer service was great. Took his time and showed me various units and showed me security. Very clean and spotless. Move in was very easy.

Pam C. | Overall Experience |
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The staff at this location will go above and beyond to make your service a success. We love them. I highly recommend this location

Evangeline C. | Overall Experience |
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I loved the staff they where understanding to all situations I would recommend them to all people who need storage.

Amanda S. | Overall Experience |
Clasificación:

The staff is very helpful and cheery. Never had any problems with them. Even it a time when I was late on a payment, they were very understanding and patient. Thank you all!! 😄😄😄😄😄

paul p. | Overall Experience |
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Was a great experience, the staff was incredibly helpful and friendly

Steven M. | Overall Experience |
Clasificación:

Everything was exactly as advertised and served our purpose well. Thanks.

beth j. | Overall Experience |
Clasificación:

Thank you

Brandi H. | First Impressions |
Clasificación:

The people at uhaul were very polite and understanding. They helped out above and beyond. They were not pushy and took the tie to make sure everything was handled and the customer was happy.

Sarah C. | Overall Experience |
Clasificación:

Automatic door at storage frequently stuck open over the months (security issue.) Someone was always inside cleaning - nice! Staff never had good luck with computer system, often held up waiting

Lise J. | Overall Experience |
Clasificación:

Very good

NEIL S. | First Impressions |
Clasificación:

Very informative and was able to accommodate my needs.

Frank A. | Overall Experience |
Clasificación:

Great place to store your belongings!!!

Dale Joseph H. | First Impressions |
Clasificación:

just keep doing what you are doing staff was amazing friendly polite couldnt ask for better

ken m. | First Impressions |
Clasificación:

Friendly and quick customer service.

david s. | Overall Experience |
Clasificación:

Very pleased

Bruce S. | Overall Experience |
Clasificación:

Great staff. Very clean and secure facility.

Nickolas G. | First Impressions |
Clasificación:

Great service

Denise R. | First Impressions |
Clasificación:

The niagara staff were wonderfully accommodating. However the newbrunswick staff where we booked the truck neglected oil at zero in the truck for our drive to Ontario and trailer lights didn’t work.

Bruce E. | Overall Experience |
Clasificación:

The best, friendliest and knowledgeable staff in any vehicle rental and storage facility I have ever encountered!Sparkling clean facilities, helpful, çourteous and always pleasant staff that please to

GIACOMO G. | Overall Experience |
Clasificación:

The staff was very helpful and courteous!!!!

WENDY B. | Overall Experience |
Clasificación:

The access after 7pm wss questionable. The service after when i wss checking out no one could take 1 minute for me just to let them know i had a hard time as they were too busy to take 1 minute

Joanne B. | Overall Experience |
Clasificación:

Great facility. A little to far away from where I live but it was ok. Prices a little high, but it was nice to be inside and on the main floor. I have to use a cane or a walker no stairs good.

Norm D. | First Impressions |
Clasificación:

Fast and efficient service.Good helpful people.

JOHN W. | Overall Experience |
Clasificación:

Very good experience. Would recommend them to friends and family

Denis D. | Overall Experience |
Clasificación:

All good.

Ronnie A. | Overall Experience |
Clasificación:

No comment

Debbie H. | First Impressions |
Clasificación:

Great company

Christophe J. | First Impressions |
Clasificación:

The staff were amazingly courteous, professional and very helpful. A perfect experience.

Cheryl G. | Overall Experience |
Clasificación:

They protected my things when I was robbed at my bank . they went out of there way to help me thank god for this store and staff I was homeless because of abuse thanks to all

philip j. | First Impressions |
Clasificación:

All went very smoothly.

susan k. | First Impressions |
Clasificación:

Excellent customer service. Storage lockers very clean!

Gregory O. | Overall Experience |
Clasificación:

Very professional. If

Denise M. | Overall Experience |
Clasificación:

My experience was great all except the lady I dealt with the day I moved in. She was aggressive and unhelpful.

Amanda S. | First Impressions |
Clasificación:

Friendly staff and clean facility.

Amanda S. | First Impressions |
Clasificación:

Friendly staff and clean facility

Charles M. | Overall Experience |
Clasificación:

It was a great convenience storing my things with U-haul. Glad that you guys are out there! I would definitely store again at U-haul :)

Karen M. | First Impressions |
Clasificación:

Customer service was well above and beyond. Thank you so very much. Karen McLellan

Robert B. | Overall Experience |
Clasificación:

Best U-HAUL I have ever dealt with

Michal P. | Overall Experience |
Clasificación:

Most of the personnel is nice. However, one employee told us that he should deny us the access on the last day of paid rent. Finally, he gave us access. After bus hours, the main gate wouldn't open.

Tanis F. | Overall Experience |
Clasificación:

Thank you very much , I am quite happy with the storage units thank you very much once again

MARY G. | Overall Experience |
Clasificación:

I will return for my storage and rental needs. Staff are strong. A special mention to Alicia. She always went over and above.

Heather S. | Reservation |
Clasificación:

I don't need the free one month storage so I won't be using it. Thanks is for the offer

Charles M. | Reservation |
Clasificación:

Great helpful staff! Everyone was nice!

Ella G. | Overall Experience |
Clasificación:

advise people you don't prorate that last month. so they knew to get out before they pay again.

John M. | Overall Experience |
Clasificación:

Best storage place we have found.

Edgardo Paolo G. | Overall Experience |
Clasificación:

too expensive for the size plus you have to pay extra $10 for 24 hour access.

Barbara P. | Overall Experience |
Clasificación:

The perfect solution for my storage requirements Thank you

Michal P. | Reservation |
Clasificación:

Correction: moving in date is October 2, 2018. Missing: hard hats for users of low-ceiling spaces.

JOY T. | Overall Experience |
Clasificación:

Thank you for the wonderful service I was provided. The staff was very kind

mark m. | Overall Experience |
Clasificación:

Rental unit was very good, but waiting to hear back on a charge on a credit card that should have not happened.

sue r. | Overall Experience |
Clasificación:

Wonderful experience. Very helpful staff.

KAREN B. | Overall Experience |
Clasificación:

Thank you for the awesome service and friendly nature. I would recommend this location to all my friends and family.

MIKE M. | Overall Experience |
Clasificación:

Great...will use them again!

Adam D. | Overall Experience |
Clasificación:

No issues at all. Pleasant and helpful staff.

Jenny R. | Overall Experience |
Clasificación:

I had 5 uboxes and they only had 1 trailer to accommodate 2 uboxes and had to drive the rest one at a time so therefore cost me more for manpower and gas as I moved out of town.

neil B. | Overall Experience |
Clasificación:

Excellent service and staff did everything they could to make our move easier.

shaun h. | Reservation |
Clasificación:

Excellent friendly staff.

Sheila J. | Overall Experience |
Clasificación:

The staff went out of their way to help. Especially one, never got his name. We had a car problem which he helped to fix. My favourite location.

Bryson P. | Reservation |
Clasificación:

It was a very pleasamt experience...Dereck was great and very helpful...i will definitely recommend to my friends...ty

john b. | Overall Experience |
Clasificación:

Cost of overall storage and cube van rental very reasonable. Definitely recommend this to anyone needing storage or moving equipment.

Matt K. | Overall Experience |
Clasificación:

839029 is absolutely awesome! Keep up the great work everyone!

philip c. | Overall Experience |
Clasificación:

great

STEVEN T. | Overall Experience |
Clasificación:

Great

Geri F. | Overall Experience |
Clasificación:

Office hours good but very disappointed to find out at 6:45 pm the night I made arrangements to empty and vacate unit, that I did not have 24 hr access. I

DEANNE B. | Overall Experience |
Clasificación:

I have had nothing but trouble renting from the Niagara falls location. Very disorganized, Im still being charged for unit on my credit card, and I only rented a pod. No one returns my phone calls.

Corey S. | Overall Experience |
Clasificación:

Staff members were very pleasant and kind at resolving issues, however lack of communication and confusion on your part lead to an unneccesary headache.

Steven S. | Overall Experience |
Clasificación:

Not necessary, completely satisfied

Sharon F. | Overall Experience |
Clasificación:

Service was great but the fellow said he would email my paid bill and I have not received one yet. Could u please email me my bill for my records Thanks Sharon

Chelsey M. | Overall Experience |
Clasificación:

Great staff

Terry W. | Overall Experience |
Clasificación:

Awesome experience!

Lorrain H. | Overall Experience |
Clasificación:

I would recommend this facility!

Mark D. | Overall Experience |
Clasificación:

Outstanding!

Jason P. | Overall Experience |
Clasificación:

Mark and the whole staff were very helpful and accommodating during our stressful 2 step move. I highly recommend this U-Haul to everyone. Thank you again to everyone at U-Haul Niagara Falls Ontario!

wayne s. | Overall Experience |
Clasificación:

Great service friendly people made adjustments to what I needed and responded very quickly

PETER A. | Overall Experience |
Clasificación:

All good. Apparently when you rent a moving truck you can get a storage unit free for the first month. We were there for 3 months. This promotion was never offered when we rented or took the unit?

Esther A. | Overall Experience |
Clasificación:

Great and helpful staff

Amanda M. | Overall Experience |
Clasificación:

Very disappointed in the customer service we received and the wait time.

robert p. | Overall Experience |
Clasificación:

I wish For my own reasons I would have bought the 24hr option otherwise everything was great

Ilene B. | Overall Experience |
Clasificación:

The only issue I had was when I had articles on the rolling carts and had to go through a doorway, the carts don’t go through smoothly and I had articles fall off of my cart.

Lidija S. | Overall Experience |
Clasificación:

They are very courteous and efficient! They also quickly resolved an issue, felt very valued!

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