It was only okay here and there
LaTeaisha B | Overall ExperienceSelf Storage Units in Newburgh, NY, 12550
U-Haul Moving & Storage en Newburgh/Middlehope
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U-Haul Storage of Poughkeepsie
2175-2185 South Rd, Poughkeepsie, NY 12601 View Available Units7.0 miles from this location -
New Paltz Storage LLC
111 Henry W Dubois Drive, New Paltz, NY 12561 View Available Units13.3 miles from this location -
U-Haul Moving & Storage of Middletown
359 Route 211 E, Middletown, NY 10940 View Available Units21.5 miles from this location -
Quickway Diner & Quickway Self Storage
68 Rte 17K, Bloomingburg, NY 12721 View Available Units
(U-Haul Neighborhood Dealer)21.9 miles from this location
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My locked rusted shut, you have to use Uhaul locks, so it took up a bunch of time to cut it, cost $50, plus I then had to buy another disc lock. That should't happen when I've had locks outside for 10-15 year with no issues.
Robert B | Overall ExperienceStaff was great and very helpful. Thanks
Eric S | Overall ExperienceThey were absolutely great!! Very nice, very helpful, and the facility is clean and well staffed!! I would definitely use them again for a storage rental.
Kevin B | Overall ExperienceThe staff were excellent. It was very easy and convenient to rent the storage space.
FRANCES C | First ImpressionsThe process was quick and easy. The representative was courteous and very knowledgeable.
Katherine M | First ImpressionsJavon went above and beyond for me. Last year i started a prom closet for local young ladies and men can come in and try on prom dresses and suits, take one they like for free so they can enjoy prom too for whatever the reason why money might be tight, everyone should be able to go to their prom. I ran 8th a problem with storage for the dresses and suits as I had received a total of 160 dresses and suits donated from people all across the Hudson valley NY, and Javon stepped in and offered a unit to store the suits and dresses in for me. Words cannot express the extreme gratitude for Javon’s generosity. Thank you so very much.
Suzanne M | First ImpressionsThe gentleman behind the counter thus afternoon was tremendously helpful. Excellent.
DAVID D | Overall ExperienceI wish the price wasn't raised consistently and I did find some mouse poop when I moved out. Otherwise, I was pleased with security, climatization, etc.
Robert L | Overall ExperienceAshley did an amazing job with assisting me with my storage unit! She was very helpful and answered all of my questions accurately , true professional, I love my unit , thanks for the experience!!!
Daniel G | First ImpressionsLove these guyz!!!
DINAH E | Overall ExperienceThe cashier got lost I walked the whole building and I had to call the customer service office to find him it was just horrible
Cheryl M | Overall ExperienceI was very impressed with the staff and the condition of the facility. I would have no problem recommending U-Haul to my friends. Thank you for all your help. I appreciate it -Johnny.
Johnny L | Overall ExperienceUnfortunately the price increases got to be too much. Otherwise it was a good experience. Thank you
Lori K | Overall ExperienceI write the following in response to a situation that in the way it was handled was starling, unexpected and why I had to leave. I write hoping that management is informed of this situation. I have stored with this facility for approximately 8 years. Many of those years with 3 rooms. Till yesterday I had room 3042 that I used to store paper items. Taking precautions I kept them off the floor and covered in plastic. This past Wednesday, 10/9/24 I came to withdraw some the items to catalogue them, and planned to return the items Friday, 10/11/24. Opening the storage I was distressed to find a puddle of dirty, red water pooled in the plastic. Thankfully, nothing was damaged. I went to the office to inform them of the situation, showed photos of the water on the plastic. The employee said that the manager was not in that day but would be the following, and that they would review with them about repairing the room or maybe moving me to another room. In the interim, I decided it would be best to remove all items to free the room for those options. I returned Friday, went to the office to speak with the manager. The manager was unaware of the situation. When I reviewed it with him, his first response: "well, it's a building....things happen" and nothing more. I understand that, and that's why the items were kept off the floor and covered in plastic. I understand that communications between employee and manger can get "lost". But I can't understand "things happen" and then stop. I realized that with this person that my best action was to limit the conversation and remove and clean my unit - and find a another storage facility. I did, went back to the manager, who said "your checked out". Stop. I asked if I needed to sign anything. "No." So I filled it in for myself that, that's it. l left. And after so many years and still needing storage, I left. The problem with the unit was very fixable. But the response, NO. Not ever coming back. Ruedi Hofmann / ruedihofmann@mac.com
Ruedi H | Overall ExperienceThey were very helpful full an knowledgeable
JOEL D | First Impressions