Customer Reviews for U-Haul Moving & Storage of Newburgh/Middlehope

Rating:

5.0

6 were too many furniture pads.

Rating:

5.0

My experience with this location was excellent. The equipment was clean, in good working order and precisely what I had reserved. More importantly, the staff members who assisted me with pick up and dropoff were helpful, attentive and polite. An all-around great experience.

Rating:

5.0

Fabulous experience and management

Rating:

5.0

Had a great experience. Pick up and drop off were quick and easy. Employee at the counter was very helpful.

Rating:

1.0

When I picked the truck up, the fuel was below 1/8 of a tank of gas (roughly 30 miles to low fuel per the warning on the dash). I called UHAUL and documented that the fuel was much less than what was provided on the paperwork (1/4 tank). I was informed that I should not have left the parking lot without reporting to the attendant. Apparently there was nothing that could be done since I accepted the truck in the link they provided. Two things - (1) When I accepted the truck, my focus was on reviewing the condition the equipment (scratches and dents) and not on the fuel level. I incorrectly assumed that would have been reliable. I understand that I did click through and confirm the indicated level, but when I immediately called to report the situation, customer service stated that they couldn't do anything. (2) Why would the fuel level be so low in the first place? At the counter, the attendant indicated that the truck had 1/4 tank of gas. When I pick up the equipment, I didn't expect to have to get fuel on the way back (and try to estimate how much I would use during the move). Of all the things that I had to coordinate during the move timeline, immediately getting fuel was not on my list. For fear of being charged a penalty for returning the truck with less fuel than was states, I put in several more gallons of fuel than I used. When I returned the truck at the end of the day, I spoke with the attendant at the location about the fuel situation. Again, nothing was done even though I had the photo of the low fuel indicator and the fuel receipts. For my next move, I'll definitely look for another company in hopes them having better documentation of the status of their equipment before renting it and better customer service.

Rating:

5.0

Great place to do business with U-Haul

Rating:

5.0

Everything was great, with the exception of some debris in the box of the truck. Nothing terrible and I wouldn't say it was dirty… it just wasn't clean and free of debris… if that makes any sense

Rating:

1.0

I was so unhappy that I got charged $150 for two Scruff marks were there from before and I didn't see them on the tailgate and all I did was move furniture I'm a loyal customer and I think I'm going to switch to budget if I don't get reimbursed even though I had the insurance plan

Rating:

5.0

The staff is great!!!

Rating:

5.0

Professional, organized and efficient. Woman who dropped off container was likewise professional, organized and efficient. Very positive experience.

Rating:

5.0

Better knowledge between the internet and what you actually have available to rent at your location.

Rating:

5.0

Javon was wonderful. He was attentive and helpful and went out if his way to make sure everything went smoothly and took really good care of me. Thank you Javon!

Rating:

5.0

Nothing. The customer service gentleman was fast and efficient. We ended up having to do an emergency move for our daughter so I'm grateful we could rent a cargo van last minute on the spot.

Rating:

5.0

Friendly, competent staff makes renting from this location pleasant.

Rating:

5.0

great place,in and out real quick...no issues here....

Rating:

5.0

Employees didn't greet e with even a hello. They didn't smile

Rating:

5.0

Place was super clean. Our unit didn't have a lock, but it was a quick trip to the front desk to get one and it was all sorted.

Rating:

4.0

There were a couple of flooding issues. Luckily the damage was minimal to us. At one point there was discussions about moving to another unit but it never came to fruition. Knowing that we were moving out, I never really pushed harder for it. Both times there was flooding, the staff was very informative about the incident and they were as accommodating as can be with removal of ruined property, settling, etc.

Rating:

4.0

The staff at this location has been very accommodating. There were a couple of incidents which were resolved quickly. I appreciate all they have done.

Rating:

5.0

Nothing! Super friendly staff, easy access to the facility, and no hassles at all during the transaction or move.

Rating:

5.0

Staff is very helpful

Rating:

5.0

U-Haul on Route 9W did an excellent job on the Hitch Electrical connection repair for my minivan. I went in with the problem and they brought my car into the garage immediately and made the fix. It is better than it was before. Thank You!

Rating:

2.0

The pricing and charges were not explained to me and I wasted ALOT OF MONEY

Rating:

1.0

After hours pick up was horrible. Added 1hour to my trip. The app was down and so I couldn't upload pictures of the fuel gauge which was different than what the previous user had logged and so I was over charged. Made several calls about this and have yet to be reimbursed. Ratty old truck, not worth $.99 per mile. Gas guzzler.

Rating:

5.0

The lady (sorry I didn't get her name, but I believe her name is Veda) did an excellent job to install the hitch. The wait time is reasonable. The overall experience is positive. Thank you!!

Rating:

5.0

Good

Rating:

5.0

Don't know his name but the employee that helped me when I picked up went above and beyond in the pouring rain!!

Rating:

5.0

Looking good. I will use u haul again

Rating:

2.0

Quite rude, welcome to U-Haul. 1. It all started with employee gossip about how the workplace sucks in front of myself, the customer... 2. At drop off, I pulled up to the drop off section and an employee told me to do a drop off in one location, which I did, to another employee being nasty and telling me to re-hook the trailer and move it to another location across the parking lot. 3. Finally, I rented an enclosed trailer vs. and open trailer because of rain, needless to say, the front right corner of the trailer was not water tight.

Rating:

5.0

Overall great experience The staff was always friendly, helpful, and respectful Next time I need a storage unit I know right where I’m going to rent from

Rating:

5.0

It was much quicker than expected. Fast pleasant service.

Rating:

5.0

Thank you !!!

Rating:

1.0

The manager is a stupid person speak badly to the women 🙄

Rating:

3.0

Bed of trailer was dirty with gravel and the tailgate pin was bent and couldn't get the tailgate down. Loss some personal property that was left in cab.

Rating:

5.0

the employees were great, everything was greatly maintained. one of the best locations i've been to.

Rating:

5.0

The truck was really old and a gas guzzler and will likely rent from Home Depot in future. The man who assisted me on the day of move was beyond helpful, excellent and very very nice.

Rating:

3.0

If a customer reserves a truck for a 24/7 rental and the location doesn't have the truck at least 12 hours before the rental time, notify the customer. I needed to pick up the truck at 7:30am and had movers coming at 8 and they sat for an hour before I could ever get the truck. Wasted their time and my money because Uhaul wasn't prepared. The $50 rebate was nice but did not offset the cost of the wasted hour. Do better.

Rating:

3.0

On the whole the experience was positive; however, the pricing is a big issue and I am still awaiting resolution and the delivery of my Upod to Florida was very poor. The delivery window was missed by 8 or so hours. I had ordered 2 containers but only needed one, there is no cost for the unused container. However, the estimated cost of the container delivery to Florida was approximately $1000 for each box. Only one box was delivered but I was still charged over $2000. I have been trying to get this rectified for two weeks but no resolution as yet!

Rating:

5.0

I would recommend however please be aware they do not credit you if you overfill the gas tank, please be sure to put the same exact amount of gas you picked up with when you return or else they'll keep your gas and your bucks.

Rating:

5.0

I would recommend U-Haul storage to anyone. The facilities was always clean, temp and humidity set properly to keep our belongings well maintained. We felt it was safe and secure.

Rating:

5.0

Good service exelente staffing

Rating:

1.0

Management is rude I'll never return here

Rating:

3.0

I had to pay for the full day rental but I picked up the pickup truck and trailer at 7:30 and needed to return it by noon since it was being rented out again by another customer at 1pm.

Rating:

5.0

Nope🤷🏼‍♀️

Rating:

3.0

Prices quoted weren't correct. Trying to fix the problem was ridiculous. UHaul doesn't talk to UBox and neither can help with purchased accessories. What business model do you follow?.

Rating:

3.0

I am unhappy with the self storage unit. It's too small for my belongings. I thought that the space was big enough. For my belongings. Now I have to move out of that. Self storage and to move into a bigger one. It is what it is. I am unsatisfied

Rating:

1.0

There were a lot of complications with this order. It was booked for two boxes and quoted, then entered by the representative incorrectly and needed to be augmented and the price doubled. Additionally, the mover in Newburgh price gouged me and held my belongings for hostage. Originally was quoted $260 for the mover, they then charge me an additional $620, highway robbery. In New Orleans there was a lot of chaos and again I went from a $230 quote on the movers to pay $590. So basically, my original quote was more than doubled. Ripoff, scam, bait and switch, don't waste your time!

Rating:

5.0

Checkout process in conjunction with app.. If everything is done via app, there shouldn't be another process at counter.

Rating:

5.0

Great service.

Rating:

5.0

The service personnel here is exceptional ! Great communicators and the facility is spotless. Even the bathroom was spotless ! Thanks guys for the excellent service!

Rating:

5.0

Everything went smoothly and timely. Staff was professional and courteous and I was notified in advance of every step. Service was perfect and price was reasonable.

Rating:

5.0

I had to wait for an hour after my appointed time before work started on my car. However, once started, the relatively complex installation proceeded without pause and I was impressed with the workmanship demonstrated. I wish that the record system had permitted me to read the receipt for payment before I signed it as it contained an undesirable arbitration clause.

Rating:

5.0

The location is convenient and the gentleman that helped me was very friendly. I didn't have a good experience on the phone with one of their associates, I didn't get his name.

Rating:

5.0

Great manager, helped me with each issue I had overtime. Excellent U-Haul facility.

Rating:

1.0

This location sent me on my way in a truck with TWO BRAKE WARNING LIGHTS on! I noticed something wasn't right, stopped the truck and brough it to their attention. They have been skirting responsibility saying I never left the lot - I was driving the truck away!!! Never going to rent from Uhaul again!!!!

Rating:

5.0

Great UHaul facility. Very clean and a very friendly staff. Location was easy to find and they took my vehicle in immediately upon arrival. Hitch was installed very quickly and neatly.

Rating:

5.0

I had an excellent experience at your facility. I have recommended it to friends and will continue to do so.

Rating:

5.0

Best location in Newburgh

Rating:

5.0

Booker your agent was very professional and helpful, got me ready to roll quickly. Do not know the young lady's name who took the rental back at 6-6:30 that night, she also was very professional, quick and extremely pleasant. Made my experience great, will definatly use again. Gary

Rating:

2.0

Had to wait 20 minutes to be helped at the counter because there was only 1 person working. when I returned the vehicle, the employee completing the inspection process couldn't have been more rude, careless, and generally unpleasant if he tried. Terrible

Rating:

5.0

You do a good job.

Rating:

5.0

Great customer's service no improvement for no

Rating:

5.0

On Time And Quick Service ! You Folks Are Great ! ! Thanks

Rating:

5.0

Always well prepared and provide prompt service!

Rating:

4.0

Checkout process is too long, especially when everything was already done online. I don't get why everything needs to be provided again. But that's every location. Was in line to buy a hitch related item, had to wait ten minutes for the person in front of me to finish his booking process. Would have left the store if i didn't need it right there and then. This being said, I do like this location. Staff is friendly and knowledgeable, equipment is always clean and mostly available.

Rating:

1.0

I’ve used U-haul for the past 10 years and have always suggested their services to clients and friends, until now… I’ve had the worst experience at the Newburgh, NY location! The customer service/client care does not exist! While moving in someone tried to steal my plants and the women who attempted to steal them said that the representatives inside the office told her she could have the plants - very well knowing the plants belonged to me. I was supervising them while unloading/sitting in my vehicle. Aside from that, a previous representative told me if I didn’t move my plants they would put them in the garbage! While less than 20 ft away is a huge mess of garbage, furniture, and a plethora of discarded junk sitting in the loading area! But a beautiful plant ( living thing) is what they said will end up in the trash if I did not move it?! How could U-Haul treat their customers like this, tag their credit cards for whatever additional incidents and then expect to have repeat customers?! Please think twice before using any type of U- haul service. Use Home Depot, Hertz, Enterprise, Edge, C&C, Penske or Budget truck rentals. In my opinion U- haul is no longer the reputable/respectable company they once were! I forgot to mention, while I was unloading my belongings, I spoke with other customers moving their belongings out, and they too confirmed that the customer service (rather one specific person) was extremely unpleasant and not friendly/cooperative at all. So, it just wasn’t me having the bad experience.

Rating:

5.0

Accidentally set the alarm off when I first opened the unit but remembered I had to use to use the code to deactivate the door. Was my fault but everything else was great.

Rating:

3.0

I had no issue with my unit beside the mice

Rating:

5.0

Very happy with the service

Rating:

5.0

The staff was very courteous a professional and friendly.

Rating:

5.0

The staff and the store manager Jevon was ALWAYS accommodating and courteous. I highly recommend this particular facility 😃

Rating:

3.0

Average rating due to inability to get anyone on phone in the office. Always spoke to 3rd party. Moved 2 hours away, and needed to speak directly to office. Had an issue where they charged me a late fee for an expired credit card payment. Never resolved because I could not get through to anyone. This is why I moved to a different storage company. I can actually get office on phone for support.

Rating:

5.0

Excellent customer service!

Rating:

1.0

Sorry but I reserved a 10 x 10 locker and that is what I receive. However, the 10 x 10 locker has a door that’s maybe 3 feet wide. Due to such a small door on a large locker I had to go through so many complications to try and get my stuff into the locker. there is no way a 10 foot locker should have that kind of a door and it not be made known to the customer and allow them to have the choice on rather not they wanted to except a locker with such a small door. I have to take and most of the stuff out of the truck to see the end of the locker has such a small door and you might not be able to get the things into the locker , that is very wrong. In addition to that to find out afterwards that you guys have no lockers, it is now 5 o’clock at night and most of the other facilities are close so there’s no way to get another location to put my stuff in it just seems like very bad business. if it wasn’t that time of night and I had most of the stuff offloaded from the truck, there’s no way I would’ve kept a locker. Communication needs to be better so that the customer would have choices and what they want to do not have them sign a contract and offload the items only to find out That what they signed a contract for. He’s not even something they want or something that works for them.

Rating:

4.0

Not happy about mice and poop everywhere..it's not your fault, it's nature.

Rating:

5.0

The staff at this U-Haul location were very helpful and professional. We had to move a large safe from our basement into a trailer. We needed to rent an appliance hand truck for a few hours and because we had a rented unit with them, they let us use the hand truck at no cost! I highly recommend this U-Haul location!

Rating:

5.0

I would use the facility again and would recommend it to others.

Rating:

5.0

The staff was great and always very helpful.

Rating:

5.0

Ashley and Javon went above and beyond my expectations. Would highly recommend your store.

Rating:

5.0

Great management and staff

Rating:

3.0

No understanding for financial problems. My account was hacked and they took over 3 grand took 3 months to fix. I tried to pay half the bill but would not work with me. Was not helpful at all except to demand my full payment which was my whole pay check. P.s. don't know how we are eating this week.

Rating:

3.0

I rented unit on Saturday and Canceled the next day , so can’t honestly give a review, I basically lost $80

Rating:

1.0

You should be able to make payments if you can’t pay the whole balance on time.

Rating:

5.0

Thank you for always being so friendly and helpful.

Rating:

5.0

Clean facility, staff was very helpful and friendly. Management team was very helpful.

Rating:

5.0

Staff is always a great help!

Rating:

4.0

Access to storage should be 24 hours seeing its self service.. that's just my opinion. Staff was amazing, helpful and professional.

Rating:

5.0

Awesome experience, javon the manager stands out with such knowledge ,help and kindness ,actually witnessed him going above and beyond with customers as I was at the facility ,also girl that took care of me Marissa was so patient and sweet ,kept me smiling

Rating:

5.0

The representative was very helpful, overall great. Thank you.

Rating:

4.0

Staff members was friendly and professional

Rating:

5.0

Excellent service