The U-Haul rental location and the storage location (both on South Road, Poughkeepsie) are excellent. Vehicles are always clean, storage facility was clean and well lit, staff are helpful and knowledgeable.
M Alicia Armbrester | Overall ExperienceSelf Storage Units in Poughkeepsie, NY, 12601
U-Haul Storage of Poughkeepsie
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Storage Customer Reviews
- 4.0 Average Customer Rating
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You quoted a 10’ x 10’ unit. First, I got there to move the items in the until, placed all the stuff on 4 dollies and proceeded to roll around to find my unit. It was located on the 2nd floor so I began looking for the elevator. NO ELEVATORS!! How and I, a 60 year old woman with back problems, supposed to lift all my stuff up a flight of stairs?? On top of that, the unit wasn’t even 10’ x 10’; it was more of a closet size, I guess a 5’ x 5’. I called customer service and you had no other available units. I call the storage place next door, reserved a uni and I. 15 minutes, I was able to enter their building and start moving in. Your customer service was mediocre; it took too long as they kept putting me on hold so I hung up. I later spoke to Mikaela I. Customer service who was VERY helpful in telling me what to do to cancel the unit. Will never us this u-haul service again!
Sybil Savage | Online Move InMy only complaint was the water pipe in my storage unit
Gerson Cruz | First ImpressionsSomeone was always living there . It was easy for people to push the doors open to get in . I got a bigger version of my unit across the bridge for much less . And the floors seemed like they were never mopped .
Crystal Agramonte | Overall ExperienceMy first location was not available and when I rushed to the Poughkeepsie location the staff was rude and confrontational. There was an issue with my reservation not pulling up it was connected to the wrong phone number I was threatened with the police being called on me because i asked for assistance. Come to find out this is an everyday practice at the Poughkeepsie location.
NEKISHA SLADE | Overall ExperienceCheck in at the Poughkeepsie facility was simple, friendly and amazing Thank you
Thomas Turner | First ImpressionsI had trouble getting into the facility numerous times and you don't have an easy way to reach anyone. And I noticed that there is no elevator to the 2nd floor. How wrong is this. And I was out of the unit by the end of the 1st of September and was given a call looking for my September payment. Terrible communication conditions.
ESTHER WOOD | Overall ExperienceThree phone numbers is an absurd requirement and I cannot image the benefit to you .. there was no clear indication from the staff that the storage was located off site, and only told me how to get there after I asked. The description of the layout and move in was completely lacking and there is no room for a truck to pull up and drop off stuff without taking 4-5 parking spaces. I will not even consider using UHaul for storage again, I’m sorry to say.
Joe Sammons | First ImpressionsWe have used this storage facility three times and multiple times their truck services. Excellent customer service!
Maria Holden | Overall ExperienceGreat experience very helpful and courteous staff and very clean easy accessible facilities. I'm very pleased with my decision will definitely recommend to friends and family.
REBECCA FULLENWEIDER | First ImpressionsWhen storage is paid late and after paying up to date . There needs to be someone to take off the lock U-Haul puts on. Had to call to get someone to come out the next day to take lock off in which my time was wasted.
Nora Woods | Overall ExperienceI was looking for an office in storage building. When I went to unit, zip tied with a tag. When I jiggled it, the building alarm went off. Called GM with no call back. Asked tenant…. SHE said go down the street. Called-no answer. Spoke with Scott/national-he couldn’t get a person. Didn’t know where office was. Asked across the way at another storage facility, said right past Barnes and Noble on right. It would help to have a sign in the window. Had a pair of scissors. Cut my own zip tie. Alarm went off. Lock inside. It was confusing
Kristen Petterson | Online Move InMy only issue was the I would put in my code to check in it would welcome me…But when i put code in to open the door it would say access denied
Lashondra uMelvin | Overall Experience