The climate control is nice
CRISTY S | First ImpressionsSelf Storage Units in McKinleyville, CA, 95519
U-Haul Moving & Storage of McKinleyville
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U-Haul Moving & Storage of Eureka
3220 Jacobs Av, Eureka, CA 95501 View Available Units8.9 miles from this location -
U-Haul Moving & Storage of Redding
205 E Cypress Av, Redding, CA 96002 View Available Units94.1 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Because we rented a trailer we were able to get a storage locker for free the first month. Monthly rates are good considering the gouge that everyone seems to be taking with out looking back and caring. Thanks uhaul you have been good to us and we appreciate you.
MARGARET S | First ImpressionsQuite expensive. Lighting could be better. Access hours limited compared to other storage facilities.
bryan r | First ImpressionsJethro and staff are great, very helpful,, tops in customer service. Access hours are too limited, that's my biggest complaint. I did get a free month since I rented a U haul trailer.It seems I lost a day, when I transferred to a new unit. There aren't enough entrances. One has to go all the way to the side to get in. The other entrance is closed.
brian r | Overall ExperienceFirst my moving crew through Moving Help, no showed and I had to find another crew (causing a day delay.) Monday morning while enroute to McKinleyville, I had to re-route due to the closure of CA Highway 3, which added mileage and hours (6.5 hours total) to my transportation time. I got to my rental in McKinleyville, unloaded what was staying, then reloaded everything going to storage, I fueled up the truck and headed to Uhaul arriving at 6pm. The app, website and the door stated open until 7pm... the storage stated open until 10pm. The one employee that was there argued with me and told me that all those times were all "misinformation" and that I would have to pay to have the truck another day and I couldn't check in to the storage unit. I ended up having to pay an additional $116 and pay $200 for people to help the following day. While the road closure was beyond control, I was within the hours stated on the website and app... to be rudely told that I couldn't check in and return the truck was just plain wrong and added to my cost. I have used Uhaul many times, this was absolutely the worst move I have experienced. The employees that assisted me on Tuesday were considerate, the employee on Monday was NOT!!
LISA E | First ImpressionsJethro is the best in customer service. Informative, and very polite. Promote him. Hailey, who I didn't deal with as much, is also excellent.
brian r | First ImpressionsI am so impressed by the staff at this U-Haul location. I got there late due to packing up and traveling from far off location. The guy manning the storage unit that day 2/10/23 stayed until we were able to pack it all in. I wish I could remember his name. He really went over and beyond to help us out. I truly appreciated that. We were working as fast as we could to unload stuff from the truck and we got it all in. Thanks to the staff at this U-Haul storage place I was able to get all moved in. The place was clean and well lighted. I just wish that the hours were more convenient for accessing the unit, i.e. later hours as I work late till about 6 PM and would like to be able to get stuff from the unit after I get off work. I am soooooo grateful that we now have climate controlled storage units here where I live. It is truly a necessity due to the cold, damp weather here.
Mona L | First ImpressionsThe staff was great. They were very patient and and helpful. I had many questions and they were patient and answered all of them with a smile. I mainly dealt with Jethro. He was great through and through. Can’t thank him and his co-workers enough
Matthew C | First ImpressionsA few more things could have been explained or explained better. Are there restrooms inside? Did not know we had to be escorted for each visit. Now locker door lock slide does not seem cut at proper height
DWIGHT W | First ImpressionsThe hours were insanely inconvenient and I ended up having to pay for a second day on my uhaul because of it.
Kaitlin A | Overall ExperienceIt will be great when access is available without having to contact the office to take the U-haul lock off my storage to open and access my belongings.
LAURENE H | First ImpressionsThanks for everything!
THERESA G | Overall ExperienceHaving to deal with someone to unlock a storage door because there is no alarm system is crazy! I won’t be in this storage unit very long. The unit is a very far walk from the entrance door. It will literally take 10 minutes round trip to get to the unit from the entrance door.
Melinda B | First ImpressionsOver all the whole building was easy to get to to drop off our stuff when we needed storage.
NANCY L | First ImpressionsI reserved a storage unit in person the end of July. When I arrived on August 15th to move in, they couldn't find my reservation. I was told to return when the manager got in around 11am to resolve the issue (I was frustrated, but patient). When I came back at 11am I was told the manager was out of town until Friday. Long story short, they finally got me a unit. I paid a months storage and moved in a few things. I noticed a rat bait trap inside my unit. Surest way to chum in vermin is to place bait inside individual units rather than the exterior hallways. I changed my mind, moved my few belongings out. I attempted to get a refund, but the manager never called me back. The staff is not well supported by management. I do not recommend this storage facility.
REBECCA H | Overall ExperienceI never send these in, however in this case I am making an exception. I am sending this in because I was so impressed by one of your employees. His name is Will. He works in the McKinleyville office in California He is very knowledgeable, very helpful, very friendly.
Lisa B | First ImpressionsFor some ridiculous reason, you are making the new customers walk 30 yards all the way to the back of the facility instead of using the storage lockers in front first. It’s really hard to understand why you would make customers do that.
Christopher B | First ImpressionsClimate controll is essential. Humboldt is a coastal, high humidity area. The facility is the right solution to serve the Humboldt county community.
James B | First Impressions