The person who actually did the paperwork and stuff was really nice but just the attitude of the general manager was enough to make the experience go from great to miserable
BRIANA S | First ImpressionsSelf Storage Units in Eureka, CA, 95501
U-Haul Moving & Storage en Eureka
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U-Haul Moving & Storage of McKinleyville
1500 Anna Sparks Way, McKinleyville, CA 95519 View Available Units8.9 miles from this location -
U-Haul Moving & Storage of Redding
205 E Cypress Av, Redding, CA 96002 View Available Units93.7 miles from this location
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- 4.0 es la calificación promedio de clientes
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Easy reservation experience online before arrival, and the folks here were very nice.
Elise V | Overall Experiencevery helpful
DANIEL M | First ImpressionsThank you!
GINA D | Overall ExperienceI made a reservation and paid for a small unit and when I came to put stuff in it they had given it to someone els. So I had to pay for a large unit I had to close after one month because I couldn’t afford it
Semilla M | Overall ExperienceUpon rental, the storage unit smelled like mildew. Luckily it aired out and did not smell bad during the month it was in use. The unit had a leak in the roof, which destroyed one box of my belongings. Thankfully I found that out and moved out of the unit before any more damage was done. Overall this was not a good storage experience, which was shocking because I thought the name UHaul meant higher quality moving and storage. Now I know better.
Tiffany W | Overall ExperienceThe access hours advertised on the website are incorrect, this was both disappointing and ruined my moving/storage plans. The gentleman who helped me at the front desk seemed confused on how to work the computer system, which delayed me by a half hour, I should have just ordered a new unit online, which is quick and easy. Online I got a free lock, however when I did the unit transfer I had to pay for the lock, which was also disappointing. If I had known the facility would only be open during office hours then I would have looked elsewhere for my storage needs.
Tiffany W | First ImpressionsIt would be nice for this climate controlled because I ended up with some wet boxes
Michelle Z | Overall ExperienceEasy peasy! Thank you.
Jan M | Online Move InThe facilities availability of storage units is inconsistent with the U-Haul website and application dashboard. I was led to believe that I was getting a 10 x 10 x 10 roll up when in fact, none were available when I arrived with my things. I had to pay for two smaller units, increasing my total cost of storage and reducing the convenience. It’s not the staffs fault, but the owners of the facility and U-Haul need to get their information straight. Although unintentional, it had the appearance of a bait and switch. You need to do better for your staff and your customers. You got a good rating from me because the staff earns it.
Jeffrey G | First ImpressionsStaff was very professional and considerate!
amber j | First ImpressionsThe staff if incredibly rude and unhelpful, I also had reserved a larger unit and they gave me a smaller one.
Victoria A | Overall Experience