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Rachel S | First ImpressionsSelf Storage Units in Loves Park, IL, 61111
U-Haul Moving & Storage en Loves Park
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U-Haul Storage of Loves Park
6930 N Alpine Rd, Loves Park, IL 61111 View Available Units0.7 miles from this location -
1947 Lyford LLC
1947 N Lyford Rd Ste B, Rockford, IL 61107 View Available Units
(U-Haul Neighborhood Dealer)4.2 miles from this location -
ELM STORAGE
1034 Short Elm St, Rockford, IL 61102 View Available Units4.5 miles from this location -
U-Haul Storage of Roscoe
12522 N 2nd St, Roscoe, IL 61073 View Available Units8.9 miles from this location
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I was with U-Haul storage in Rockford, IL for 11 years. It was an excellent experience. The staff was so helpful, especially this last week as I was making arrangements to move out of state. Justin, the manager, took care of so many details for me and made the process go so smoothly😊 Thank you
KAREN M | Overall ExperienceI speak English why would you send me a survey in Spanish. Everything about that place was horrible. They gave me the dirtiest truck. Customer service was so poor she did not she do not value her customers . I would never recommend anyone to go with that particular U-Haul my name is Vanessa Smith my number is 414-610-1195. Call me I'll tell you how horrible it really was thank you so much.
Vanessa S | Overall ExperienceAfter I called to come back for my drivers license, someone threw it out and I never recovered my license. Someone did confirm that it would be there upon my arrival, it was thrown out. Not only that, I reserved much larger storage unit and someone still gave my reservation away. No compensation or change was made despite me being a long time customer AND a U.S. Retired Veteran. Overall dissatisfied. One of the most poorly managed U-Haul locations I’ve been to.
Vernell B | Overall ExperienceStaff at this facility has always been friendly and helpful and very professional.
VANESSA H | Overall ExperienceJustin Ring was awesome in coordinating moving our belongings from one storage unit to another!
ROBERT R | Overall ExperienceJustin and his team is always helpful and accommodating through the years of having my storage at that location.
Shani p | Overall ExperienceMy storage unit was not cleaned it had mice or rat droppings
Vanessa S | First ImpressionsOver charge me twice
Jackie H | Overall ExperienceI was very frustrated and upset I asked one of the employees if I could store my freezer chest inside the locked doors temporarily until the next day after we rented 2 lockers and the manager had my freezer chest thrown away and I had personal items in my freezer chest
Dan K | Overall ExperienceI use the U-Haul on forest hills In Rockford Illinois very often and I find all of the staff members very friendly, very knowledgeable, and very helpful,
VANESSA H | First ImpressionsI liked the general manager, I do think he did the best he could with the staff.The unit was safe and secure. A few times I was in there I heard casual swearing by the younger members of the staff, which with a young child in tow isn't the best environment, The interior climate controlled unit was only accessible during the office hours, but it's advertised as 24 hour access. There needs to be a door installed to allow the next person to access the unit or be billed accordingly. Also, there was a lock on the unit door handle to which no one had a key. This wasn't the padlock, this is the door handle lock. When the lock was accidentally triggered during unloading, I had to pay for a locksmith to open the unit because I was told it would take U-haul up to 3 months to get it opened due to red tape or I could just pay for it. Justin did help lower the cost of the rental truck to clean out the unit, so I do appreciate that. Overall, the experience will not excite me to rent with Uhaul again. I have a unit with one of your competitors and will likely stay with them in the future.
Adam B | Overall ExperienceStaff there are great, Justin was extremely helpful.
Latosha P | First ImpressionsVery helpful and friendly team at this location!!
Lonnie H | First ImpressionsThe move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn’t get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.
Adam B | First Impressions