The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Only complaint is very hard to get through to someone on the phone if needed.

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

The storage unit was very professional....the person who presented as the owner I found

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

0 percent worth going to this location

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Thanks

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.