Comentarios de los clientes para U-Haul Moving & Storage of London

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of London

Clasificación general:

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Doug C.
Clasificación:

Rental of a car hauler, loadong ramps covered in dirt, both front tie down ratchets were corroded and rusted. I had to spray them with WD40 and lithium spray lube just to get them to operate. Maintenance of your equipment is vital. This was not maintained in months.

Kitty A.
Clasificación:

El cliente no dejó un comentario.

KENNETHC H.
Clasificación:

When I was signing out the car there was a small delay because other customers were being served, but that is to be expected. I found the people serving me very polite, helpful and informative. I certainly will consider this place for my next time in need of a rental.

JOHNHUGH M.
Clasificación:

Upon returning the vehicle the girl wasn't very friendly. She went and checked the fuel and came back in and said that there will be a fuel charge or that we could take the truck and go put gas in ourself which we did for the second time. The truck wasn't the cleanest either.

NIRMAL D.
Clasificación:

We rented out the vehicle on Sunday morning, and promptly returned it at 2pm on the same day. After dropping off the vehicle at the location, the lady at the counter specifically said that please leave the KEY on the seat of the truck so that they can check the gas usage and sanitize the vehicle thereafter. (This was because, first we tried to hand over the key over the counter) As per her instruction, we left the key on the driver seat of the van and left. On Tuesday afternoon I received a call from U-haul saying please return your rented van. I was surprised at that! And explained the situation to the associate over the phone. He assured me that the issue will be fixed and I will get the refund for the unused kilometres which was initially paid off. On Wednesday evening, I get a call again: saying that they will file a complaint to the cops because we have e NOT returned the vehicle. So at around 6pm which is after 15 mins of their call, we reached at their location. As soon as we reached the location, we first checked if the truck was in the parking space, and YES IT WAS PARKED IN THE SAME SPOT AS WE LEFT IT. When we went inside, at the counter, on the table the KEY of the truck was casually placed. The lady at the counter said that, she casually found the key when she went for a stroll. And she also said that somebody tried stealing the truck and when they saw the cops they threw it. THIS SEEMS TO BE A MADE UP ABSURD STORY TO COVER UP THEIR MISTAKE. If I had asked for the CCTV FOOTAGE, it would have been a different scene. As a customer, I could have sued the organization as well. But never mind, hope the u-haul associates are more careful henceforth with their returns and not cause trouble to people who promptly return it.

Shane C.
Clasificación:

Great job by all. Staff was friendly and informative. I know this is a long shot but the only issue I had was the weather so if you can work on that, that would be great.

GREGORYPAUL H.
Clasificación:

El cliente no dejó un comentario.

INDERBIR S.
Clasificación:

El cliente no dejó un comentario.

BILLY-JOEW B.
Clasificación:

El cliente no dejó un comentario.

DOUGLASEDWARD K.
Clasificación:

El cliente no dejó un comentario.

Travis D.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

the location is on the wrong side of the city for me but worked because of where I was going. The price is right and the ease of on line registration is fantastic.

Adam B.
Clasificación:

El cliente no dejó un comentario.

WILLISJ B.
Clasificación:

El cliente no dejó un comentario.

Jessie G.
Clasificación:

The customer service here was pretty amazing. Staff was sweet, helpful and sincere. This was one of the easiest and most pleasant transactions I've had in a long time. Important on stressful moving day. Thank you very much.

J-TRACY S.
Clasificación:

El cliente no dejó un comentario.

BLAIR H.
Clasificación:

El cliente no dejó un comentario.

TANNERJOEL C.
Clasificación:

El cliente no dejó un comentario.

Jeffrey E.
Clasificación:

El cliente no dejó un comentario.

DAVID F.
Clasificación:

El cliente no dejó un comentario.

mike C.
Clasificación:

El cliente no dejó un comentario.

RYANCHADWICK J.
Clasificación:

Just want to mention the vent was broke and I fixed it. It was the nicest and probably newest truck I've driven. Everything was great.

MERWANA H.
Clasificación:

El cliente no dejó un comentario.

ANITA C.
Clasificación:

Pick up was quick and very easy. Everything was fully explained. Truck was clean and ran well.

ALFRED D.
Clasificación:

El cliente no dejó un comentario.

Candace B.
Clasificación:

El cliente no dejó un comentario.

SAI V.
Clasificación:

El cliente no dejó un comentario.

ERIC E J.
Clasificación:

El cliente no dejó un comentario.

RICHARD C.
Clasificación:

Pushing a glitch in the system like it was my fault, going into this location IN PERSON proved fruitless to suit my needs. This added so much additional cost and stress to my move. I knew U-Haul has a bad brand reputation, and this experience just confirmed that. It was so bad I am seeing legal recourse about this. Could not have gone worse.

ASADULLAH K.
Clasificación:

Inspect the equipment upon return because I found a damage to the mirror which was no noticed earlier

PETERRONALD W.
Clasificación:

I found this location to be open, clean and staffed with friendly, efficient people. My check-in was quick and efficient. Well done!! The drop-off was entirely the opposite......

GORDONF F.
Clasificación:

El cliente no dejó un comentario.

MICHAELARTHUR L.
Clasificación:

El cliente no dejó un comentario.

MOHAMMADHASSAN T.
Clasificación:

Time management is too poor. I waited 90 min to take my truck. Terrible.

ROBERTKENNETH D.
Clasificación:

El cliente no dejó un comentario.

PAT M.
Clasificación:

the inside was a bit dirty, otherwise all went well. Friendly staff, nice wide open parking lot, decent return, though I thought you were open until 8 as per your website and I arrived at 730 and was told you were closed.

Brenda S.
Clasificación:

El cliente no dejó un comentario.

Terry L.
Clasificación:

El cliente no dejó un comentario.

MICHAEL C.
Clasificación:

The truck I ordered did not have a ramp they sent us across the city he said they would have a truck for us but they didn't he said our paperwork was at that location but it was not however somehow a truck was made available to us yeh by now we were set back 1hour and 1/2 and since we had reservations for elevators that set us back quite a bit so we finished to late to return the truck before your closing time so we had to return keys and go online to fill out the questionnaire and send multiple pictures of the truck which took more than 1/2 hr. fortunately a savey truck cleaner us if not for her help we would still be there two days later she deserves quodos and a raise YOU NEED TO SIMPLIFY YOUR RETURN ONLINE PROCESS!!! we were dog tired and seeing double on a small phone screen trying to it fill out and taking pictures when what we really wanted was to be hone resting after a day of delays, hard work and bad tempers. So I need to change your rating from above average to below average.

Robert S.
Clasificación:

Staff at this location were great! The 26' truck ran perfect and cheap on gas. I love that truck!

Cody D.
Clasificación:

Didn't supply the moving blankets i paid for.

Daniel J.
Clasificación:

El cliente no dejó un comentario.

MOHAMMAD A.
Clasificación:

El cliente no dejó un comentario.

CARLOSEDUARDO M.
Clasificación:

Don't modify people's reservations let alone without informing them.

James S.
Clasificación:

Well organized Easy to schedule Return process quick

TSAHAYE M.
Clasificación:

Price was reasonable. Service was delivered quick once I arrived at the office. However, calling this location to get help or to ask a question took for ever. I was put on hold and waited forever. No one seems to care to picking up the phone and have the desire to help the customer.

RONALD SCOTT M.
Clasificación:

El cliente no dejó un comentario.

ROBERTJ D.
Clasificación:

Misleading on pricing. From Mike and km. Cost more then what I expected. They should of explained it more from . 69.cent km or $1.11 mile that's out of this world I'm not happy with uhaul and don't think they should of charge me this much for the rental. I will not recommend then again.

REBECCAANNE B.
Clasificación:

El cliente no dejó un comentario.

PAUL K.
Clasificación:

El cliente no dejó un comentario.

ROBERTTOUFIC E.
Clasificación:

El cliente no dejó un comentario.

Eduardo R.
Clasificación:

They messed up my reservation several times and even canceled ( because they changed the day of the reservation to one week BEFORE my moving day) I ended up having to rent a 15ft instead of a 20ft to do. A 4 bedroom house moving.

CASSANDRALYNN C.
Clasificación:

Truck had other people's papers on the seat so I know it wasn't checked before I went in. Uhaul changed my reservation which resulted in a higher cost to me and more mileage which i didn't get a discount on I just got more time for free. I didn't need more time to move. I needed a closer location. I had to drive more km and fill up more gas to drive 30 mins to this location each way. Over an hour total time

EMELOYDMACAPAZ L.
Clasificación:

I don't like the sudden change of my order. I didn't receive any notification. I was expecting my order to be 24hrs but it suddenly change that I need to return it early in the morning when I needed the truck most.

RICHARDRANDOLPH F.
Clasificación:

El cliente no dejó un comentario.

Brian G.
Clasificación:

El cliente no dejó un comentario.

DUSTIN S.
Clasificación:

It took almost an hour to do the return of the truck. First they made us sit in the truck for 20 minutes before anyone came out. We had to literally get out of the truck and call someone over and this was after they told us they would be right with us. Then then made us stand in a huge lineup with terribly low staffing just to return the truck. I have a disability and I was in incredible pain by the time I finally to the front of the line. Returning the equipment should not take this long.

Matthew R.
Clasificación:

Thank you to the gentlemen who advised me my car was just below a quarter and to quickly run and put $5 in to avoid a $30 charge. Very cool of him

LEVI M.
Clasificación:

the girls make me feel like famaly its nice to see a smile

WILLIAM M.
Clasificación:

quicker check in. It took 45 minutes to return the vehicle.....

PAUL G.
Clasificación:

Easy in easy out! Keep up the good work! Good staff!

RAMSEY H.
Clasificación:

Not a thing. The woman working solo behind the desk contending with what had to have been 15 people in line did great. Completely unshaken and extremely helpful.

TONYKRAGH N.
Clasificación:

Connor's customer service approach was exceptional.

john H.
Clasificación:

El cliente no dejó un comentario.

JEFFREYM M.
Clasificación:

El cliente no dejó un comentario.

Bruce P.
Clasificación:

It would be nice to have a separate line for people who already have confirmed reservations/completed online check in - it was annoying to have to wait in line behind people who were booking in person and needed to take alot of time with the agent to understand options etc.

RAJWINDER N.
Clasificación:

Thanks

MURRAYWESLEY M.
Clasificación:

Great Customer Service however I spent 1 hour on telephone hold when making an inquiry on equipment. That needs improvement !

TEDDY R.
Clasificación:

Nothing I had a great experience. Thank you

AMIEHELENATHERES L.
Clasificación:

El cliente no dejó un comentario.

Chris S.
Clasificación:

El cliente no dejó un comentario.

Todd M.
Clasificación:

El cliente no dejó un comentario.

IVAN F.
Clasificación:

El cliente no dejó un comentario.

ALAN S.
Clasificación:

El cliente no dejó un comentario.

TERRY M.
Clasificación:

El cliente no dejó un comentario.

KEN N.
Clasificación:

El cliente no dejó un comentario.

Thomas H.
Clasificación:

The staff member that assisted me with dropping of the trailer that I had rented was friendly and seemed to be quite thorough with the final inspection and the finalization of the rental paperwork. On a side note, I feel the representative should exercise a bit more caution during this time as he was not wearing any kind of face mask during the unloading process and started smoking a cigarette which, doesn't bother me personally, but I do know that some people are allergic to it and he had neglected to ask me if smoking around me would be ok.

LUCASTHOME S.
Clasificación:

The mobil pickup did not work and I had to wait a full hour past the time I was scheduled to rent causing my whole moving plan to be delayed. When I phone customer service, the agent was astoundingly rude and aggressive. They blamed me for the error... Absolutely unacceptable and I won't be renting from Uhaul again. The employee at the branch on the other hand, was very professional and helpful.

Athanasios D.
Clasificación:

El cliente no dejó un comentario.

RALPHL A.
Clasificación:

El cliente no dejó un comentario.

PAULA M.
Clasificación:

El cliente no dejó un comentario.

ROBERTJ L.
Clasificación:

El cliente no dejó un comentario.

GREG A.
Clasificación:

El cliente no dejó un comentario.

GARY P.
Clasificación:

Nothing lol, service was fantastic 👍

ANTONIO C.
Clasificación:

El cliente no dejó un comentario.

ROUHOLLAH V.
Clasificación:

El cliente no dejó un comentario.

Robert O.
Clasificación:

The trailer we rented leaked water and soaked our contents. I mentioned it when the trailer was returned and got a “sorry about that” like it was no big deal. I can't help but think that if it's rainy the next customer will have the same problem...

RIKI L.
Clasificación:

They didn't tell the truth regarding the vehicles availability. One said yes and the other one said no. As matter of fact, it's available. They spent too much time talking to the customes which made all the process very slow. They said the computer crushed but knew my emergency contact which made it very unprofessional. Last but not least, took everyone credit card number and the CVV code.

Robert W.
Clasificación:

Waited in line for 30 minutes to check in after doing it online. First truck had a dead battery and by the time I was able to sort this out had lost much VALUABLE time. All in all about 1.25 hours. Was given a truck half full of fuel with a sheet of paper telling me how I could GUESS how much fuel to put in which of course didn't work out to well for me but worked out great for them. I figure I lost about $20 on this deal. In my opinion any time you rent a vehicle THE TANK SHOULD BE FULL. Asking customers to guess is unprofessional and somewhat sleazy, especially after telling them if they don't get it right it will cost them $1.40 a litre. All in all not too impressed with this outfit.

JASPAL S.
Clasificación:

El cliente no dejó un comentario.

SAVANNAH D.
Clasificación:

El cliente no dejó un comentario.

S-Michael R.
Clasificación:

El cliente no dejó un comentario.

AGRON R.
Clasificación:

They tell you they're from price and they saw you double why I don't know I returned my truck screen same time they charged me 100 bucks extra they were complaining for one small cardboard was in the truck and the charge me 30 Box pfiefer that they charged me bought many dolls fee for being late we shall wasn't all supposed to be there before 8:00 a.m. and they went there so I did not this is very poor service and I would never recommend anybody to will their

NICHOLAS G.
Clasificación:

The staff at this location is always prepared and organized, they make renting an enjoyable experience. Every time i rent from Uhaul they understand how important moving is never let me down, thank you.

JOHN D.
Clasificación:

El cliente no dejó un comentario.

Jakub S.
Clasificación:

Fix your on line GUI, made inputting information difficult at times.

GREGORYA T.
Clasificación:

Smooth and trouble-free transaction. Professional attitude appreciated.

DANIEL C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laura K.
Clasificación:

Friendly and very efficient staff!! Thank you

Grzegorz S.
Clasificación:

El cliente no dejó un comentario.

JOEY-ANNEHANNAH M.
Clasificación:

El cliente no dejó un comentario.

Ernest Q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

nicole c. | First Impressions |
Clasificación:

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

Linda A. | Overall Experience |
Clasificación:

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Kerri Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Cynthia M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Carla P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lorraine Y. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

bonnie w. | Overall Experience |
Clasificación:

Only complaint is very hard to get through to someone on the phone if needed.

Benjamin L. | Overall Experience |
Clasificación:

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

ATHUMANI M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karen H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Paul Douglas A. | Overall Experience |
Clasificación:

The storage unit was very professional....the person who presented as the owner I found

Luis A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Blesson V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jerry B. | First Impressions |
Clasificación:

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

michael r. | Overall Experience |
Clasificación:

0 percent worth going to this location

Christopher V. | Overall Experience |
Clasificación:

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher V. | First Impressions |
Clasificación:

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Alana K. | Overall Experience |
Clasificación:

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Mckayla T. | Overall Experience |
Clasificación:

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

jeff m. | Overall Experience |
Clasificación:

Thanks

wendy m. | First Impressions |
Clasificación:

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

RICHARD C. | First Impressions |
Clasificación:

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

robert s. | Overall Experience |
Clasificación:

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Adam C. | Overall Experience |
Clasificación:

All good, no complaints. Easy and convenient to work with

Elizabeth P. | Overall Experience |
Clasificación:

These was perfect for what I needed for the time I had to have it.

Nanette L. | Overall Experience |
Clasificación:

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Yazmin S. | First Impressions |
Clasificación:

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Sheadon R. | Overall Experience |
Clasificación:

Staff was super nice and so helpful

VALERIE D. | Overall Experience |
Clasificación:

Excellent service and very friendly staff.

Yazmin S. | First Impressions |
Clasificación:

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

shawn c. | First Impressions |
Clasificación:

Varry friendly

ZONGYUAN S. | Overall Experience |
Clasificación:

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Luke P. | Overall Experience |
Clasificación:

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

nick m. | First Impressions |
Clasificación:

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Adam C. | First Impressions |
Clasificación:

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Melanie A. | First Impressions |
Clasificación:

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Terry D. | Overall Experience |
Clasificación:

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Peggy h. | Reservation |
Clasificación:

Awesome.

Stamsh P. | Overall Experience |
Clasificación:

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

polly c. | Overall Experience |
Clasificación:

Very helpful and efficient

Dajlan A. | Reservation |
Clasificación:

Excellent service

amir s. | Overall Experience |
Clasificación:

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Mark R. | Overall Experience |
Clasificación:

Great experience

Nanette L. | Reservation |
Clasificación:

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Michele M. | Overall Experience |
Clasificación:

Great location

joanne j. | Overall Experience |
Clasificación:

Very good experience.

Amy S. | Overall Experience |
Clasificación:

The staff was excellent and very helpful and the facility was well maintained.

LISA H. | Overall Experience |
Clasificación:

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

John R. | Overall Experience |
Clasificación:

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

KAREN D. | Overall Experience |
Clasificación:

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

brian c. | Overall Experience |
Clasificación:

Great facility 👍

Art S. | Overall Experience |
Clasificación:

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Danica c. | Overall Experience |
Clasificación:

I will definately use this facility for future needs.

BRETT B. | Overall Experience |
Clasificación:

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

Susan J. | Overall Experience |
Clasificación:

I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting

No se han enviado comentarios para esta ubicación.

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