Customer Reviews for U-Haul Moving & Storage of London

Clasificación:

3.0

Road side assistance was a real pain after I got a flat tire .I waited 3 hrs before the repair was made. I am not good with technology and the wanted pictures of the tire sent to a portal I didn't even know what a portal was. 若

Clasificación:

5.0

Maybe some snow tires on the vehicle, or at least all season tires! Didn't have any traction at all, the tires seemed pretty bald!

Clasificación:

3.0

Stella was amazing. Much better experience then 2 years ago.this lady knew her stuff I will definitely see her again. Thank you stella

Clasificación:

5.0

Fatima was extremely pleasant and most important helpful. She was also understanding and efficient, gathering information about my needs while I was on the phone with the refrigerator warranty company. Thank you for Fatima

Clasificación:

3.0

When I opened up the trailer at my destination, the floor was filled with snow and water. The wood cabinets that I had picked up were sitting in water for the whole 2 hour trip home. Very upsetting.

Clasificación:

5.0

Staff were all very pleasant and helpful

Clasificación:

4.0

The truck I had really needed a new set of windshield wipers. They were pretty worn out and unsafe. Other than that, it was OK.

Clasificación:

5.0

Fantastic customer service from Fatima. Helped rectify issues from the pickup location. Highly recommend!

Clasificación:

4.0

Maybe more workers for a quicker service experience? The only downside was wait time.

Clasificación:

3.0

The only thing I don't like is the fact that you ask for so much I.D. This is absolutely unnecessary and overkill. I have rented cars for only a credit card and Driver's Licence. Why do you need that plus a passport and two peoples phone numbers? The Equipment had a bit of snow and ice on it and the inside of the cargo area was mostly clean but floor was a bit dirty.

Clasificación:

5.0

Excellent overall experience. You can't beat the pricing!

Clasificación:

5.0

Staff were helpful and very friendly. Thanks

Clasificación:

5.0

Nice people. Received great customer service experience.

Clasificación:

1.0

They charged wrong for the fuel as we just driven foe 22km and they charged me 22$ for fuel they before told us as they would charged 1$ per litre if we dont pour fuel while returning however we have checked it was 1/2 and more still they charged me.

Clasificación:

5.0

Droped off after hours

Clasificación:

5.0

Awsome, keep up the good work.

Clasificación:

5.0

Excellent truck excellent service bypassed line with mobile check in everything went perfect. Thank you Clarke road u haul

Clasificación:

1.0

Please reimburse the extra fuel that has been put in the vehicle as u haul know the metre readings ,i loss my almost 100 dollar gas which is overfilled and the staff said no reimbursement for extra gas but will be fined if the gas level is low

Clasificación:

5.0

I was pleasantly surprised with a reduced rate which I was not expecting That made me extremely happy with the events of my week Thank you keep up the great work

Clasificación:

4.0

Friendly staff.

Clasificación:

5.0

Everything done well and efficient and friendly

Clasificación:

3.0

Snow and ice should be cleaned off the windshield, side windows and hood prior to rental.

Clasificación:

4.0

The reason I did not give an excellent rating, is because the windows and mirrors on the vehicle were covered in a film of dirt, when I asked the attendant for a squeegee or window cleaner to clean, none was available. I used my clothing to wipe so that it was safe to see in the mirrors. Better equipment to clean would be a good recommendation.

Clasificación:

5.0

Worked perfect Can’t think how to make it better

Clasificación:

5.0

Nothing everything is 👍

Clasificación:

5.0

More gas in truck

Clasificación:

5.0

Nothing every thing was fine

Clasificación:

4.0

Taxes applied to my weekly account continued to be a problem. Some earlier charges were corrected but there are still some outstanding overcharges. Could you please correct the charges and credit my account.

Clasificación:

4.0

It would be great to get the 9X5 ft. trailer in Woodstock. Everytime I try to get one here, I have to go to London. The staff at the London site are very pleasant and professional. Very happy with the overall experience.

Clasificación:

5.0

I had a great experience at the U-Haul drop-off location. Tariq was exceptional-very helpful, professional, and made the process seamless. The Filipino lady inside was incredibly welcoming and friendly, creating a positive atmosphere. Their excellent customer service turned what could have been a stressful situation into a smooth and pleasant experience. Highly recommend this location for their professionalism and warmth!

Clasificación:

5.0

Stella is the best 👍

Clasificación:

5.0

Easy to rent. Good customer service.

Clasificación:

5.0

Every staff member helpful and professional.

Clasificación:

5.0

I will fully recommend this storage, it’s accomodating and staffs are approachable..

Clasificación:

1.0

very bad service they charge me 429$ per day they fine cause i returned 1 hr late ! even its too much money they charge i have proof , shity service i never book them again in my whole life , even my 10,20 friends never book again ! totally bullshit

Clasificación:

5.0

Great experience . No improvement necessary .

Clasificación:

5.0

Nothing, all is perfect

Clasificación:

5.0

Abby is always very pleasant and helpful as are the other employees.

Clasificación:

5.0

n/a

Clasificación:

5.0

Friendly staff. Winter move, so a few minor issues with the van, but overall was clean and well kept.

Clasificación:

2.0

Extremely disappointed on how this particular location handled my truck return as it was close to closing time no one wanted to help me and made me come back the next day to finalize. my bill just reflects poorly on this branch as I would not return to this branch, I will go to another one however that did not reflect on U-Haul as a brand more of this particular location.

Clasificación:

1.0

When I returned the cargo van someone told me that my gas'charge was 4L but I saw the bill U-Haul charged 11L of gas. That place is not reliable.

Clasificación:

1.0

Improve the safety and reliability of your vehicles

Clasificación:

5.0

The staff members were extremely helpful and pleasant throughout my dealings with them. In and out quickly for both the pick up and drop off. A very positive rental experience.

Clasificación:

2.0

You would think that when renting a vehicle it would be ready for the client. NO, the truck that I rented was covered in snowi and had to clean the window with my own snow brush. They place a shovel outside for me to use. I commented on the dump of the truck was filled with snow the response was it snowed a lot and it is and snowing now. I shoveled it myself. I cleared just enough room to put my merchandise in. I shouldn't have to pay and then use extra time before I'm able to drive away in the vechile.

Clasificación:

1.0

Customer care. The service persons looks very rude and they don’t look friendly.

Clasificación:

5.0

I rented a cargo truck to move, and then rented a pickup truck to finish up smaller move items. The truck was like new however the person(s) who rented before me broke the passenger side mirror and it was very difficult to see out of and it should be fixed asap. With a major snowfall hitting SW Ontario Canada it only made it worse to see without the right hand side mirror. Would appreciate a credit applied to my account for future rentals. I am a frequent renter. I prefer this location over the York street one, in London, and drive out of my way to use this location as the staff are much more friendly and knowledgeable to deal with. Stella is particularly wonderful and kind and listens to the customers needs. She deserves a promotion and pay increase. Great to deal with her.

Clasificación:

5.0

the location was greets the Uhaul system sucks

Clasificación:

1.0

Had a reservation, a month ahead of time. Got a call the say before from a private number that my reservation was changed dramatically.

Clasificación:

3.0

Even with a booking and check in via the APP I had to wait 45 minutes to get my truck+trailer - truck and trailer weren't prepped for my booking - they only had two staff on check-in and one guy working the yard - they were overwhelmed based on the amount of customers

Clasificación:

5.0

The service was excellent, and the employees were very helpful and polite.

Clasificación:

3.0

One lady at this location got really mad at me and almost threw the pen into my face because I wanted the kilometers that were promised me over the phone since they changed my pickup location to almost 50 kilometers further away. Other than that, the vehicle was great and everything worked out well.

Clasificación:

5.0

Great experience staff were friendly and helpful

Clasificación:

5.0

U-Haul at Clarke rd attendants are always very helpful and friendly.

Clasificación:

5.0

Overall everything was good.

Clasificación:

5.0

The staff were accommodating...friendly.. I always felt safe when going in or out of my locker..that is important to me...I would use your facility again if needed...Thank you. .

Clasificación:

3.0

The Clarke Road location in London Ontario was the storage facility that I used for my temporary storage needs. The facility was clean, well lit and secure. There was always plenty of carts available. I felt comfortable going there by myself. There was always staff around during business hours. Changing lockers to a different size was very easy. The staff were friendly and efficient. They helped to make my experience a seamless one. I would not hesitate to use their services and storage facility again. Kathy V

Clasificación:

5.0

Amazing Staff, Very helpful

Clasificación:

2.0

The website indicates a dumpster use for a small fee. When I asked to purchase use of dumpster for 3 small storage totes, the employee said they had to check if it had room. On return she said I was lucky, as it was empty. Before I was able to purchase the use of it, the employee said she had to ask her manager (which seemed strange) who in return said no I could not purchase the use of the advertised dumpster, because she needed it. I would not recommend u-haul based upon the rude manager.

Clasificación:

5.0

Thanks my very good friend’s on Clark rd keep up the good work cool Running from Derrick.C

Clasificación:

5.0

Fatima and her staff were very helpful and the storage building is clean, well lit and ventilated as well as being secure.

Clasificación:

5.0

It has been a pleasure doing business with the team at Clarke Uhaul. Amazing team that worked well together. By far the best location and I have been to quite a few of your locations as this was my 11th time using Uhaul for trucks, storage and supplies. A very satisfied customer Renée Herglotz

Clasificación:

5.0

Simply super helpful and got me on track with the knowledge I need to maintain a storage unit.

Clasificación:

5.0

The best and friendliest staff I ever had to work with many thanks to you all.

Clasificación:

5.0

We did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.

Clasificación:

5.0

The staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.

Clasificación:

5.0

Great Customer Service

Clasificación:

5.0

Excellent Customer Service !

Clasificación:

5.0

The staff at this facility were amazing and so helpful, made my move less stressful!

Clasificación:

5.0

I appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.

Clasificación:

5.0

The staff was amazing and sure did help to make the move to London much better!

Clasificación:

3.0

Some employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn't a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won't penalize me, that I'm still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I've talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn't be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.

Clasificación:

5.0

It's been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens

Clasificación:

2.0

Unit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.

Clasificación:

1.0

Assistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.

Clasificación:

1.0

A employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she "no longer wanted to deal with me and that I licked her tattoo" They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to "deal with me" When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.

Clasificación:

5.0

Excellent, excellent, excellent

Clasificación:

1.0

I was prompted to select this service for the free month just to find out that was false advertising. Never going to recommend and second I do not need the services I will close and never use Uhaul again. False advertising is false advertising.

Clasificación:

5.0

Great smooth process.

Clasificación:

3.0

1) Door was damaged right from day one, and initially staff couldn't even open out assigned unit. They then tried to move us to two other units but both were even in worse condition - one the handle ripped off and left a hole, the other the door was jammed. They eventually got our unit open and working. Didn't inspire our confidence. 2) The area where the outdoor units are is "u" shaped, however the south entrance/exit was often blocked. With the bottom of the u being used for parking it made it hard to turn around to get out. Both north and south ways into/out of the storage area should be kept clear if trucks, trailers etc. 3) Staff was always friendly and helpful

Clasificación:

5.0

Hands down the best ladies I've ever had to deal with won't deal with any other U-Haul except for the one on Clark road

Clasificación:

5.0

Very happy and welcoming crew at the Clark Uhaul. They met all my storage and moving needs. The Facility is top notch maintained. Lots of Trucks, Vans and equipment. Down the road this location will be my first go to. -Thanks for being awsome!

Clasificación:

5.0

The girls were very helpful and friendly. In general the service was fast convenient and pleasant And I appreciate the cart Use for no fee.

Clasificación:

4.0

My truck was very clean it smelled clean it was just as I was expecting for filling out paperwork and Available when I was ready for it Very friendly staff we definitely rent again if needed

Clasificación:

3.0

Hi, I went this evening to look at my unit and the alarm wouldn’t accept the security code provided to me.

Clasificación:

1.0

The one manager there was ignorant and very unprofessional. She would not make any kind of accommodation for my situation of being a Cross Border worker and not being able to empty my unit out till a day after my renewal was suppose to be. I explained everything thing to her and she continued to tell me I'd have to pay for a full month even tho I'd be moved out one day in to it. I feel as if I was essentially being scam for a month of rent for a day. I need up calling back and getting someone different who was more than accommodating of my situation and willing to help me out. So I thank her for being a good person! But that manager need to understand that the world doesn't revolve around her schedule.

Clasificación:

1.0

I paid $200 a month for 6 months to store my furniture and all my belongings in a climate control. The roof leaked, my things suffered damage and I was only given $1000 for my loss and I feel this is wrong. This was of no fault of my own. I also believe that they should have reimbursed me for my total rental.

Clasificación:

5.0

Feel comfortable using this facility- also staff were kind to my little grandchildren on a cold, rainy day when they needed washroom facilities- that really matters in these times

Clasificación:

5.0

Clone that entire staff and put the copies at every facility and you are guaranteed unparalleled success. The same cannot be said about UHaul's 25 hour helpline.

Clasificación:

1.0

I was 3 days over due with my payment and I was taking my stuff out of storage but was still made to pay the full month even though it is now empty and lock is off!!! Was not happy at all that I had to pay in full for a whole month when I do not need it anymore and have removed all my belongings!!!! Would like some compensation and money returned to me for that or I will not be a returning customer!!! Rented a truck as well and had problems with a truck and was not compensated for that either!!!

Clasificación:

5.0

The lady was very polite with me and customer service was great

Clasificación:

5.0

We appreciate having a storage place for this time with uhaul we feel safe and hopefully no trouble or we don't get stolen our belongings lol. 浪 it was just the right size. Thank you Fatima !!!! You are very kind and helpful Denise seguin

Clasificación:

4.0

Thé truck doesn’t lock in back very hard to drive

Clasificación:

5.0

Overall wonderful experience no extra hidden charges everything upfront and easy

Clasificación:

5.0

Great service

Clasificación:

5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.

Clasificación:

4.0

Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.

Clasificación:

1.0

Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it's not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I'm banned from uhaul. Horrible manager, horrible experience.

Clasificación:

4.0

Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime

Clasificación:

4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Clasificación:

5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Clasificación:

5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Clasificación:

4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Clasificación:

5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

Clasificación:

5.0

In the limited contact that I had with the staff, they were efficient and friendly.

Clasificación:

5.0

U-Haul is the company you want if you need to move.

Clasificación:

5.0

As usual I was treated with respect. Staff are the best.

Clasificación:

4.0

Thank you for a good experience. The staff was friendly and helpful.

Clasificación:

3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Clasificación:

5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Clasificación:

5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

Clasificación:

5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

Clasificación:

4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..