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Angela B | Overall ExperienceSelf Storage Units in Liverpool, NY, 13090
U-Haul Moving & Storage en Seneca Mall
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U-Haul Moving & Storage at Teall Ave
1001 Canal St, Syracuse, NY 13210 View Available Units9.1 miles from this location
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While I was moving into my storage unit, I was harassed by someone who didn’t even have a unit on the property. She was with someone who did. The incident occurred while my mother, friend and I were moving my stuff inside the building. We had pulled our cars in to make the move easier. While we were doing that, a young woman came up to the secured door asking for help to come in. I had asked her “Do you have a code? I only know how to get in with a code.” She flashed me a card and stated that that was the only thing she had. I ultimately did not let her in. Coming from a security and law enforcement background, but also with just moving into the property, I did not want to just let someone into a secured facility, since I did not know what the repercussions would be. The young woman somehow gained access to the facility and located me and started to yell and be aggressive towards my party and I. We clearly stated that we were just following the rules and that there was no need to be aggressive in any way. A man (who we later believed who the woman was with) grabbed her from behind and essentially dragged her away from us. A few moments later, the same woman came running down the hall towards me and grabbed my hair, gave me a fat lip and scratched my face. To my understanding I thought she was coming to have a calm conversation with me but I was obviously mistaken. It took the two people in my party and the man she was in to get off of me. I was evaluated by an ambulance and thankfully was ok. However, the woman left and the male half did not give her up. During about 90% of my rental time at this location, I came with someone because I did not feel safe. I should not fear coming to a secured facility to get to my belongings. I am only leaving this comment because only the first half of this incident was on camera and would only suggest you get more cameras in the facilities for everyone’s safety, especially since that woman didn’t even have a unit.
Delana T | Overall ExperienceI do wish access hours were 24 hours, but outside of that it was a wonderful experience as a customer.
Shamier J | Overall ExperienceFantastic facility. All my stored items were kept in perfect condition within the climate controlled space at U-Haul Seneca Mall. I highly recommend it for anyone's storage needs.
Kathleen G | Overall ExperienceEverything was handled clearly and easily. An overall very good experience.
Donna S | Online Move InAfter 3 years of renting unit 1199 we moved out of unit on 10/15/24. I believe i rented unit on the 13th of the month, credit card charged on the 14th, we moved out the morning of the 15th and were charged 189.00 for the month of November. I find that to be bad business. We are from out of state and due to the hurricane that was when we could fly to NY for our move out. I spoke to Jessica the GM and she said there was nothing she could do. There should be grace period, especially for good clients who maintained good standing and paid on time for the term of rental.
Michelle W | Overall ExperienceAmazing staff thank you for being helpful and understanding!
NYASIA T | Overall ExperienceVery clean storage facility. Had my unit for I think 3 years and never once seen any pest droppings or bugs. Staff are very friendly and helpful. Well lit. Can access after hours. I would highly recommend this location if you need a storage unit.
Gary M | Overall ExperienceOut of my entire experience with uhaul I will say that the moving into Liverpool uhaul and storage was, by far, the most convenient and stress-free part of my move.
Eli W | First Impressions