Comentarios de los clientes para U-Haul Moving & Storage at Seneca Mall

When we picked up the U-Haul we were told we had 24 hrs to bring it back as we got it at 6 pm we had till 6pm the next day to bring it back at 11 am we got a call saying it had to be back by 11:30 or they were going to fine us for not bringing it back on time. We live a ways away from the place and had a sleeping baby we had to wake to bring it back sooner than we should have had to bring it back. We do not plan on using U-Haul again unless the extra charges are reversed as we should have had 24 hrs like we had reserved the U-Haul for without a call making is bring it back early or we were going to be charged more money and because we could not make it in the half hour they gave us we got charged

I wish the survey was about the truck itself. The 10 foot box truck is a death trap in a snow storm! Tires break traction on a straightaway let alone trying to move from a stand still.

Me and my husband have nothing bad to say. This location was amazing. All of the staff members that we encountered treated us wonderfully. Please don't change a thing, it made our moving experience less stressful. Thank you staff at U-haul

was really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place

The young lady (sorry I didn't catch her name) was very helpful and nice. She was thorough when explaining the process and how to return the vehicle. She had blond hair :) and from Watertown.

Go Back to not needing a physical address for anything. That and 1 cell phone number should suffice for everything too.

The rental was great but the service wasn't. I arrived to return the vehicle just before closing time at 7. I walked into the center and the young girl said I had to do the mobile return. I get this...but it was just before 7 and great customer service would go, not only the extra mile, but a minor 5 minutes to accept my return...but instead, she had to run out the door to leave me do the mobile return. I own and run my own business, if she worked for me and I witnessed this, I would give her a good lesson in customer service.

Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.

I had the best customer service and I hope they keep up the good work

The experience was perfect. Pleasant employees. Couldn't be an easier process. And the price is great.

Reserved online uploaded my ID ahead of time still took an hour to get the truck then once I got to the truck it had to gas. Went back got another truck wiper is broken knowing it's going to rain or storm employee Said well you can upgrade to a bigger truck that's all I can do for you so I pretty much got told to fuck myself. The trip would have been 3 hours but because of the wiper being broken it took 5 hours so I won't be using uhaul anymore

The staff was professional, courteous and helpful.

Girls there were very knowledgeable

Improve communication. Inform the person that the truck has to be back before three. Call me before three to let me know I will be charged more. Don't call at 5 and then not tell me I will be charged more

The staff was very helpful,kind and professional, thank you for being so polite!!

Mobile process was easy and a time saver. Staff at this location were very professional and helpful!!

Very clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.

No improvement necessary. This process couldn't have been any easier. The staff was so cordial and helpful and checking in and out was seamless and fast. Would definitely recommend and use you again.

A HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!

The customer service was great ! Karleigh was so much help and very knowledgeable! Both employees made my experience great and with me not knowing much information they made it very easy to figure out ! Both should be acknowledged for there great work at the Liverpool location

Staff was very friendly and professional. Great experience.

This location made makes renting a truck so easy and pleasant. I have rented 3 trucks in the past 2 weeks and all of them did what I needed. The girls that work there are very professional and know their jobs.

Only downfall...only 2 garage bays and one garage door was broken

Staff was friendly and helpful

Employees were pleasant and helpful. The store has easy access with ample room to maneuver trailers or rental trucks.

Jessica Laginskie (Syracuse, NY) was about as rude as possible. She did practically nothing to assist me. It was only by contacting your national office that I was able to secure a resolution to my situation. Also, my Ubox was moved from one location to another without my permission and without anyone notifying me. Jessica's response was "We are not required to give notice if boxes are moved." Not, sorry, not I can appreciate it was an inconvenience to you...nothing expressing appreciation for me as a customer. RUDE!!!!!! Also, when I first rented the box, I was told I would receive one month free due to problems during the rental process. I did not receive the free month. YOU HAVE LOST MY BUSINESS FOREVER.

I was helped outside of the store to return my truck. Probably the easiest and friendliest return I've done with a Uhaul! Staff is great!

Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

There is nothing that you need to improve the truck was clean and well maintained, the staff was very friendly and helpful!

When using online to make reservations state that you must pay at the time of pickup. I was confused and used a cc to hold my reservation and had to pay with another to get the trailer, as I was confused about when to pay.

Scan driver's license when picking up the vehicle rather than requiring people to do it online.

I rent a truck did the walk around - Took a picture of 1 spot that wasn't identified as a problem area on the app. I was never prompted to check inside the moving area (where you put the items you are moving) .I did a move of a refrig, washer and dryer, a piano, a couch and a chair a chair. When I returned the truck they said that the fuel panel access in the floor was pushed down. The rivet on one side were gone. On the other side that wasn't pushed down there were 3 rivets missing. The dealer said I put excess weight on that area during the move. The access door in in line with the ramp and I did notice that the one side was down but I do not know when it occurred or if it was like that when I picked it up. There was never any excess weight on the truck. The max load for this truck is 5700 pounds and the load we put on was at most 3000. I am disputing this with my credit card and contacting the BBB along with the attorney general of NYS. Very unhappy with this.

All went well. Thank you.

excellent service as always - they are a pleasure to deal with.

The girls in office were wonderful in helping me. I had a very frustrating time getting my rental through the website and had to wait 40 min befire going into the store to get assistance because my rental time was before the store opened. If I have to rent again, I will not use the website. I'll go directly into the store.

You girls are awesome

The lady that helped us get a uhaul was absolutely wonderful! Such a sweetheart. I cant remember her name but it was Thursday right before close! Thank you so much !

The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.

Both employees were very helpful and pleasant.

I was very impressed with the level of service I received. The young lady that helped me was veryKnowledgeable.

The two young ladies that were working did a wonderful job. I think that if you had one more person there would have been perfect. Love the service.

Amazing

I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

The employees were very friendly and 5-star, but when I showed up to retrieve my vehicle there had been a change up in the mobile system and I had to wait a long time to have everything changed over. The DIY mobile app needs to be managed in a more efficient way, for it is not efficient at all...

The ladies there were very friendly and helpful

Not impressed with your automated pickup. My Son tried about six months had issues and I had the same this time. Not allowing logins and then not recognized Thank goodness you have such an excellent staff working there the ladies were friendly courteous patient and knowledgeable.

Do not attach additional items (hand cart etc) in the back of truck. Took up valuable space when we did not request additional items.

the girls where just fantastic Grace

Everything was great. Employees were very courteous and helpful!

Grace was terrific and very helpful! Appreciate this location - well run !

I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.

Excellent service from Jessica.

I rented a motorcycle trailer and had to go over some rough roads. The trailer suspension was so stiff, I worried about the vibration transferring to my bike. Your motorcycle trailers truly should have shocks.

Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

It was great. Kyle checked me in and the girl that I returned to were top notch. Excellent cS skills.

Everything went flawless and uninterupted.

The customer service rep Jessica was competent, prompt, engaging and nice. Although two groups was ahead of us we were served in 2-4 minutes of arriving. Everyone stood 6' apart and wore mask. Once at the service desk Jessica found our reservation and informed us how to check in via our smart phone and how to return the truck after hours using our smart phone if necessary. One opportunity to improve is to allow for total "self-check in" and pick up of trucks using a smart phone for the process. Perhaps once you complete all online check in U haul could provide keys through a vending machine? Otherwise your service was excellent! Thank you.

Nothing ! Everything was as smooth as possible . This location is what other locations should try to be , the epitome of excellence. Special thank you to Carlie who made the reservation and drop off super easy .

The customer service was exceptional. Would definitely recommend this location. They go above and beyond to satisfy the customer.

nothing to improve - very nice experience. things went smoothly & workers were Very Pleasant & knowledgeable

Agent was rude. Visited location several hours before picking up truck to reserve vehicle, provided agent with license, credit card, personal information etc to speed up pickup of the vehicle only to have to provide all of this information again when my son and I actually picked up Vehicle several hours later?

The manager Jessica is phenomenal!

All good

I've rented u hauls a lot and they always tell me the same things over and over. It's kinda repetitive lol but y'all are great.

Service was on point!

Everything was great!

Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie

I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!

Exceptional; reliable and trustworthy.

I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Building access was a little confusing at first, but very easy after the first time. Very helpful staff!

All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.

Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.

Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.

Thank you Jessica

It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.

I'm going to use it again.

Jessica was extremely helpful for both truck and storage rental very pleasant to work with!

I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.

Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.

Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!

Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.

My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.

Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.

I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.

Excellent

Excellent and friendly service

The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

You guys did excellent. Greatly appreciate you guys.

I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.

So helpful and kind. Made the experience much less stressful.

I need the u haul till 12 am

Facility was clean and secure staff was extremely helpful. did not need to wait for service

Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.

I like the facility, so far it has been a great experience and I would recommend you highly.

See above

Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Great experience

nice facility

Great experience. Excellent staff.

Staff was excellent, very helpful and personable. Thank you.

The staff were helpful and very nice. The storage facility is awesome.

Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Experience was great.

The gentleman. Was very helpful and knowledgeable

Good service.

Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Great customer service and very friendly.

Very friendly and helpful

Good

😁

Everything worked out perfectly. Thank you.

The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Continued success.

Mice got into my storage ate my clothing, towels and urinated all over my bed

Tremendous staff!!!!

Well done across the board

Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

Very quick and great service with a smile!!

1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

My rating of excellent says it all.

Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

People are pleasant and storage was very clean