Comentarios del cliente para U-Haul Moving & Storage at Seneca Mall
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage at Seneca Mall
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Yusuf A. en
Have the worst experience. They are not updating the customer if there is a rate change. I ended up signing the document without catching the change. Now, they say you accept it because you signed the agreement. That is not acceptable. Over the phone, I said I am good at catching with those details since I am a finance manager but you didn't communicate this with me and she responded back to me stating you are finance guy you should better catch it. The manager makes fun of my occupation. I never had any experience in my life when someone talked to you like that. I also informed them that brakes are in terrible condition and it was a nightmare to stop with full load of truck. I was lucky that I didn't have an accident.
Colleen D. en
Nothing better at this time
John L. en
Well run site thanks
Mark N. en
Excellent staff. Extremely helpful and friendly.
Brenda K. en
The sales rep did an amazing job. She is my hero.
Anthony P. en
Very pricey for a one way
Robert L. en
Move office closer to storage units.Also bigger carts so you can move sofas easier.
Christopher N. en
Exceptional customer service by both service reps ... second time rental at this location and recently switched storage facilities to this location....
Michael D. en
Very pleased. Nice friendly customer service representative
David H. en
Excellent operation Very satisfied
Ron D. en
It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future
Thomas D. en
Thanks!
william C. en
I suggest you provide straps with your moving trucks. If you are concerned about theft they could be permanently attached to the vehicle.
Maureen B. en
Everyone was so very nice and professional
Nosa E. en
Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.
Kimberly T. en
The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.
David L. en
The owner of this location was very helpful and made the return process very easy. I would recommend using this location.
jim B. en
Jessica the service rep was awesome. Very professional and kind. Give her a raise
Ronald P. en
Nearly everything went smoothly and worked well. Only two minor challenges during my rental. One was that the side mirrors were rather rusted and did not adjust their positioning very easily. The second was a technical issue - when dropping off the truck after hours and using the website with the AdBlock Mobile Browser (on Android OS), even though I had accepted the "Allow Use of Camera" option, the button to take pictures would not respond at all! I had to switch to using Chrome Mobile Browser, which did work correctly. All in all, though, I was pleased with the rental. Thank you!
Michael A. en
The employee onsite was extremely cordial, informative and professional. I dropped off right before closing time and not only did she seem happy to help me, but she did not rush or cutoff conversation with me. Great employees are hard to find and retain, so please try your best to keep her!
Joseph G. en
Everyone went out of their way to help, very busy for a Sunday, but took extra time with me for trailer hook up and not rushing me out. Very happy with the customer service.
Ron D. en
I like the facility, so far it has been a great experience and I would recommend you highly.
Heather N. en
See above
Nikolaos I. en
Staff at rt.57 is awesome. Really helpful and made the process easy and quick.
Zachary O. en
Great experience
DOUGLAS M. en
nice facility
Colleen F. en
Great experience. Excellent staff.
Heather N. en
Staff was excellent, very helpful and personable. Thank you.
Jerena B. en
The staff were helpful and very nice. The storage facility is awesome.
Suzayn M. en
Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!
Odis J. en
Experience was great.
Daniel C. en
The gentleman. Was very helpful and knowledgeable
Odis J. en
Good service.
Robert F. en
Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.
Kevin C. en
Great customer service and very friendly.
Kimberly S. en
Very friendly and helpful
Robyn M. en
Good
Ednisda C. en
😁
Brenda M. en
Everything worked out perfectly. Thank you.
Timothy G. en
The personnel at this facility have been consistently awesome - helpful, informative and knowledge.
Billie Jo W. en
The store associate was great... she took the time to explain everything in detail and was very personable !!!
Patisha M. en
Continued success.
JAMES H. en
Mice got into my storage ate my clothing, towels and urinated all over my bed
Gordy P. en
Tremendous staff!!!!
Alex S. en
Well done across the board
Dominic P. en
Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.
Bonnie B. en
I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!
James V. en
Very quick and great service with a smile!!
Tom A. en
1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!
ikenna o. en
My rating of excellent says it all.
Tom A. en
Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!
Tom A. en
Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!
Rick C. en
People are pleasant and storage was very clean