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Catherine O | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Seneca Mall
Testimonials From Recent Customers
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Hi honey, young lady that waited on me by the name of Amber, she was amazing. She got me all set up and hooked up and actually asked me to text her when I reached my destination as she knew I was traveling by myself and wanted to know that I made it safe and sound. She was very professional and courteous. She's a great asset to your company.
donna kVery professional.
Todd MVery easy to access with professional staff
MICHAEL CTrailer was in poor condition
BRIAN JI had a 7 round 4 flat installed on 5/13 on Saturday 5/17 I went to pick up my new trailer and what was installed was hanging from my car and Meyers had to attach it to my car before I even left with it. Not very happy as that was for my electric breaks and had it not been cought there I would have been traveling and it completely failed. I have pictures if they are needed
Kym GEasy return. Service excellent.
LAWRENCE FI'll never use this company again and I do not recommend any of you do either. From the customer service, employee entitlement, unaccountability and outright lack of communication between any and all parties. The concept of do better and be better couldn't have been applicable to a more miserable moving experience. I had about 7-8 disputes in total on this reservation. Escalating case to the point of the company's vice. Major miscommunications between what was orginal agreement and longevity to receive a physical or digital copy of contract or clarity in regards to any and all disputes. If an employee let alone a manager you employee quotes you on a balance due at zero who is the customer to think or believe otherwise in conversation with company to confirm clarity. To be told to "chill" in this regard and matter and admittance of fault by higher ups in this company. I found the handling of their matters in my affairs flat out embarrassing. If they can learn anything from this one it's you have 2 things in life yours balls and your word and you don't break them for nobody. And I'm still waiting on my call back from appropriate party thank you.
Michael AThe system was down so check in was long
Tammy M | Online Move InBetter cable service for computers slow
anne mI Feel if I didn't have A Phone I might NOT be able to get a Trailer. Seems like it's up for the customer to take all the pictures of licenses trailers damages license plates etc.
Joseph HOnly complaint is that I thought I was waiting with my car but had to leave it. Worked out in the end, did a great job
Benjamin CService was slow as there was only one employee who was handling everything. Otherwise things went well
CARL AIf needed, I would definitely use them again.
Edward H | Overall ExperienceAlways clean and process is smooth
FIRAS Mvery pleased, efficient, good communication
Diana CWe received excellent service. The associate was knowledgeable and handled everything in a timely and professional manner.
ANgela L | First ImpressionsYour attendant didn't come out upon returning the vehicle to do the requirements upon returning a vehicle. I sat and waited like the instructions on the sign said. Then I finally went inside and she was sitting at the counter ,nobody else was in the store, and said,"oh are you returning the vehicle ",I answered yes and she said I was OK. I'd advise you tell your employees to follow company procedures on vehicle returns.
RONALD RDrive in feature is so nice and convenient
NICHOLAS F | Overall ExperiencePerson very friendly and efficient. Was a pleasure working with her. Will recommend her to everyone.
JERILYN F | First ImpressionsEquipment was nice and clean. I didn't catch her name, but the lady that helped me was very awesome and caring.
KADIN BToo many furniture pads
Alexandra SThe employees were absolutely a pleasure to work with and very fast and efficient
DESHAWN BMal servicio al cliente
CHRISTOPHER K | Overall ExperienceLove it see you in fall
Johnny N | Overall ExperienceAs an older guy, I found the the link to assess the damage difficult to use. Therefore, I couldn't verify mileage. Luckily, I took a picture of the mileage before I left. When I got back, the mileage was not accurate in the system, and I was overcharged mileage. The staff reluctantly change my bill to reflect the accurate mileage. They said next time they won't do that. There really needs to be a commitment to charging customers the right price. If someone has never used that link, staff should walk them through it.
MICHAEL JMake the self return more user friendly. The question asking of the truck needed to be cleaned
Jennifer Othank you for your service
SHERRYLEE TGeneral Manager Jessica was excellent.
DAVID RMaintaining vehicle in better condition some are very abused
Bashkim NQuick & easy check in & check out. Very happy
Melissa TVery helpful and friendly I highly recommend Oswego road Uhaul for trucks and storage ….
KERRI Z | Overall ExperienceEveryone was curtious and polite..
BARBARA EOther than bugs and spiders making a home in my space, this place was very clean and safe. I never worried about theft or damage. Also well climate controlled. Reasonably priced compared to others in the area.?
Lee L | Overall ExperienceVehicle worked great and was what we needed. They confirmed the day prior. Pick up was touchless and relatively easy though it took time. Drop off was great and they met us outside and made quick business of the return process. The only negative was the request for a furniture dolly they did not have in stock the day prior for my move which resulted in us having to buy a dolly to move the piano that was just too heavy to carry.
LeeAnne LGreat Price to fix my hitch ! Matt was very helpful!
dennis oStaff is wonderful in explaining all terms and conditions. Very prompt and professional on phone. Very easy transaction! ¡Gracias!
Maria S | First ImpressionsThe truck felt insanely unsafe. It was so hard to press in the brakes and the steering wheel was so lose it felt as if I was not turning
ALEXIS PThe process was very seamless. Staff were helpful and prepared. Made it very easy for us on our moving day. I would highly recommend this location.
ISABELLA MThis was a very stressful move and they made everything easy Wonderful service and wonderful facility
Michelle CThe service was great, the truck was ready to be pick up with no delays, very pleased.
JOSE LThe only issue was that the fuel tank was rather low, and I had no idea if I was responsible for filling up the tank or not. Thankfully I only needed the Uhaul for a short distance, and everything was fine.
TONYA EAbsolutely wonderful staff and clean location. The equipment was also clean however the handling of the truck noted some serious maintenance was needed. Steering was difficult.
Rick RVery nice and helpful staff i highly recommend
KERRI Z | First ImpressionsJennifer was great!
MARK S | First ImpressionsJennifer was a great!
MARK SI was involved in an overhead accident and your tow truck provider said nothing was wrong with the truck and now I owe 250 bucks for damages the tow truck driver said where not there.
AUSTIN MHas no waiting room
Jose CThey needed to unbury the trailers from snow before sending customer out to hook up their car
michelle gInside uhaul was a mess. Exhaust sounded like it was falling off. The truck was shaking going down the road.
DAVID BGreat experience, the only issue was the water leak confusion.
JOHN KExcellent!!
KEYGAN BRoll up door worked very difficult. Needs some LOVE. Otherwise great service. Very quick in get out and returning unit.
EMMETT MExcellent communication, everything went smoothly, staff is polite and helpful. ¡Gracias!
Thomas SThree times in about a month we were called about potential water damage in our unit. Once for a burst pipe and twice for a roof leak. The first time we were lucky and had basically no damage but still spent 3 Saturdays going through our stuff. The second time they had us move some of our stuff to a second unit and put a tarp over the rest of it. The third time we lost items and had to move all of our stuff to a third unit. We weren't offered anything for this inconvenience instead were constantly reminded we didn't pay insurance. At the end we were reimbursed 1 month payment. I paid in total over 3000$ for my items to be safe and kept and the service was not provided. The roof was dripping rust water and the things that weren't directly damaged had to be washed for contamination with the brown liquid dripping into our unit. I understand that the person I dealt with at the counter did all in their power but I was baffled that if uhauls building is constantly failing I have to pay their insurance if my stuff gets ruined. They offered us movers but they werent available until 3 days from then, and our sttorage unit was raining and had a tarp over it. We moved into our house a week after transferring our entire storage unit accross the building by ourselves. That will be the last time I ever use uhaul at this point, after using them every time I ever moved. It was a shame the way it was handled by management and even the district management never reached back out to us after calling with our concerns. I will say the maintenance staff was always helpful and were understanding of our frustrations, much better customer service than the customer service department. Since I was here so many times searching through my belongings for damage I met all of them and have only good things to say about them.
Richard S | Overall ExperienceThe woman at the desk was very nice, helpful and knowledgeable. Another employee came out in the bitter cold with me to show me how to use some thing as on the truck. He was great. This u haul location rocks!
Diane CUsed cigarette left in passenger side door. Truck had not been brushed off yet of snow and ice.
TORY WEasy pick up and drop off, customer service was fantastic!
Jeremy DDidn't have to go in. Pulled up to a "drop off" awning. Stayed in our vehicle until the employee wanted to make sure the lights were working on the trailer then said you're all set. Easy peasy.
Kim LJessica and team were really fantastic - so prompt in responding and very helpful
Charlene A | Overall ExperienceThe guy that checked me in and hooked up the trailer as well as checked me out and unhooked it was great. He was great to work with and extremely helpful. His service makes me want to always rent from this location even if it is farther way for me.
Thomas CGreattttt customer experience at that location
Luis LThe staff was exceptionally helpful and the facility was very clean and well lit.
Nancy L | First ImpressionsAgain, it is all about the employees being so marvelous
JEFFREY LCustomer service was great. Reserve equipment online and it was ready the next morning.
JAMES GIt’s more expensive other one
ELIACIM FI picked up my cargo van and it was only 7 degrees out. The windshield and side windows were all coat with a layer of ice. There was no ice scraper or snow brush in the van I had to wait almost 15 minutes before the windshield and windows started to thaw. I finally used a credit card to scrape the ice off.
Donald KThe vehicle smelled like smoke.
Christopher THave the persons truck ready before they come there to pick it up
LASHONNA LWas easy to reserve online. Staff was great process me through easily and fast. What a great service for such a difficult thing as moving
William WApp was not as users friendly as I’d like
RICHARD JThe person who checked me in was very thorough and helpful... she should get a raise if not a promotion!
ROBERT T | First ImpressionsVery helpful. Provided a god close unit.
Shane L | First ImpressionsWhile I was moving into my storage unit, I was harassed by someone who didn't even have a unit on the property. She was with someone who did. The incident occurred while my mother, friend and I were moving my stuff inside the building. We had pulled our cars in to make the move easier. While we were doing that, a young woman came up to the secured door asking for help to come in. I had asked her "Do you have a code? I only know how to get in with a code." She flashed me a card and stated that that was the only thing she had. I ultimately did not let her in. Coming from a security and law enforcement background, but also with just moving into the property, I did not want to just let someone into a secured facility, since I did not know what the repercussions would be. The young woman somehow gained access to the facility and located me and started to yell and be aggressive towards my party and I. We clearly stated that we were just following the rules and that there was no need to be aggressive in any way. A man (who we later believed who the woman was with) grabbed her from behind and essentially dragged her away from us. A few moments later, the same woman came running down the hall towards me and grabbed my hair, gave me a fat lip and scratched my face. To my understanding I thought she was coming to have a calm conversation with me but I was obviously mistaken. It took the two people in my party and the man she was in to get off of me. I was evaluated by an ambulance and thankfully was ok. However, the woman left and the male half did not give her up. During about 90% of my rental time at this location, I came with someone because I did not feel safe. I should not fear coming to a secured facility to get to my belongings. I am only leaving this comment because only the first half of this incident was on camera and would only suggest you get more cameras in the facilities for everyone's safety, especially since that woman didn't even have a unit.
Delana T | Overall ExperienceI do wish access hours were 24 hours, but outside of that it was a wonderful experience as a customer.
Shamier J | Overall ExperienceFantastic facility. All my stored items were kept in perfect condition within the climate controlled space at U-Haul Seneca Mall. I highly recommend it for anyone's storage needs.
Kathleen G | Overall ExperienceEverything was handled clearly and easily. An overall very good experience.
Donna S | Online Move InAfter 3 years of renting unit 1199 we moved out of unit on 10/15/24. I believe i rented unit on the 13th of the month, credit card charged on the 14th, we moved out the morning of the 15th and were charged 189.00 for the month of November. I find that to be bad business. We are from out of state and due to the hurricane that was when we could fly to NY for our move out. I spoke to Jessica the GM and she said there was nothing she could do. There should be grace period, especially for good clients who maintained good standing and paid on time for the term of rental.
Michelle W | Overall ExperienceAmazing staff thank you for being helpful and understanding!
NYASIA T | Overall ExperienceVery clean storage facility. Had my unit for I think 3 years and never once seen any pest droppings or bugs. Staff are very friendly and helpful. Well lit. Can access after hours. I would highly recommend this location if you need a storage unit.
Gary M | Overall ExperienceOut of my entire experience with uhaul I will say that the moving into Liverpool uhaul and storage was, by far, the most convenient and stress-free part of my move.
Eli W | First ImpressionsYour general manager was fantastic answered all my questions that I had and went above and beyond.
MICHAEL B | First Impressionsmy agent Jessica was very professional, helpful and made the process easy
Shawn C | First ImpressionsI have stored here for years and rented trucks many times over the years and watched this location grow. Staff has always been friendly and helpful and it's definitely the nicest place in the area to store your stuff! I recently moved out of state and was sad to leave my u-haul!
Emily J | Overall ExperienceProfessional
michael p | Overall ExperienceJessica was very pleasant and helpful.
JOHN P | First ImpressionsOnly problem was I couldn't access an outside storage after a late hour! I run a food truck business and need to get in my storage late at times!
John H | Overall ExperienceI moved out in Saturday June 29, not July 2. Please correct and credit my account
Gail R | Overall Experienceno power for trickle charger, very expensive.
andrew p | Overall ExperienceProfessional
michael p | First ImpressionsAll the staff I worked with were super friendly and helpful. They were understanding and personable
Joe B | First ImpressionsI was very satisfied with the facility and staff. Very clean and convenient.
Julie G | Overall ExperienceVery helpful kind and understanding. They did what was best for me and not try to make me get something I didn't need
Jackie C | First Impressionsjust took a few minutes to find my unit as it was confusing with all the numbers on doors where all scattered.
william g | Online Move InCharged me who I didn’t use storage!
Randall J | Overall ExperienceStaff was extremely helpful and knowledgeable. Very good experience all around.
Karen M | Overall ExperienceExtraordinario servicio al cliente
Cynthia B | Overall ExperienceVery friendly and helpful staff. Facility was clean and a well maintained. I could go in whenever I needed without issue. Prices are not too bad considering it was in a controlled environment.
Angela M | Overall ExperienceThe customer service is simply exceptional! However, during a remodel our possessions were covered with a very thick layer of dust. Everything. VERY dusty. A major inconvenience. Even so, I would recommend the place due to the helpful staff and comfortable temperatures with very low humidity.
Stephen S | Overall ExperienceEverything was great! Very clean facility and well maintained.
Terry Z | Overall ExperienceExtremely helpful and friendly staff. Showed me how everything works from start to finish. Made it easy.
Karen M | First ImpressionsJessica level of customer service is outstanding. She was well organized and professional in all my dealiings.
Mark D | Overall ExperienceThis was a life saving solution for me following the death of my sister and the subsequent selling of her house unceremoniously. It all fell to me this late night mid- week through a series of additionally unfortunate events. Suffice it to say, this solution was a welcome relief. Also, the manager called me "honey" on both our brief phone interactions which filled me with warm nostalgia from my younger days.... a time I felt loved and seen. A tiny kindness a weary soul like myself won't soon forget. Thanks JL! I will recommend this site highly to anyone in need of this solution. Awesome experience!
Colby W | Online Move InExcellent service friendly welcoming staff...
PETER W | Overall ExperienceWe were very happy to have a safe and secure place to store our new camper indoors for the winter. We hope this opportunity will be available for us this year when our camping season ends.
Robert W | Overall ExperienceEmployees were very friendly, knowledgeable and helpful.
Rose K | Overall ExperienceFacility in great condition, and staff always friendly and helpful.
Aleisha C | Overall ExperienceJessica , the manager is excellent
Frank G | First ImpressionsI was very pleased no issues at all and if I ever need storage again I would definitely come back to Uhaul
Danette H | Overall ExperienceThe staff was rude when I attempted a refund due to billing issues. They informed us that if we received the refund we would be locked out and receive late charges. I was under the impression I had a 3 day grace period and when I acknowledged that I was aware I would get a late fee if past a certain point this was when I asked to move forward with the reversal. This was when we were then told that we would be locked out even though we still had 3 days at this point to pay. We ended up removing our things from the unit and even though we did not use the unit for the new month they still refused to give us the money back. They stated that if we wanted to move out and not be charged we would have had to tell them in advance. This was also never mentioned until we were already attempting it.They never mentioned that it cost extra for 24 hour use and never offered it to begin with so we were unaware it was something extra we had to pay for. It make's absolutely no sense that we have to pay for a storage unit that we did not use.
Justina L | Overall ExperienceFront desk was very friendly and helpful
Rose K | First ImpressionsI really think paying customers should be able to access their storage units 24/7 ... There was several times that I needed to access after 10pm !
BILLIE J | Overall Experience24 hour access would be best, but it is what it is. Anyways your staff is absolutely amazing especially the two women that were working on the evening of the 26th of January 2024, and the morning of January 27th 2024. They young ladies should be a template of all future hires. Great staffing choice. I wish I had their names and I hope they see this review.
Edward H | First ImpressionsThis made the perfect storage for between selling one house and purchasing another. The free month definitely helped me choose U-Haul because we had to rent a truck several times.
ANDREAJ L | Overall ExperienceStaff was helpful. The facility was in a good location and easy to access. The overall experience was excellent.
Dorothea H | Overall ExperienceGreat staff met my needs perfectly all my furniture was exactly as I left it. I would use them again in a heartbeat
Chris N | Overall ExperienceOur space was clean and ready to go at the time promised. Jessica and Grace were knowledgeable and insightful on helping us to rent the correct size for our needs. They also explained what we would need so that the paper work process went smoothly.
Albert P | First ImpressionsStaff always friendly and helpful to answer any my questions.. Manager runs a good operation for stock. for all our needs from boxes and accessories to make our move easier would highly recommend this location clean and convenient..
Keith V | First ImpressionsThe staff at U-Haul was very helpful with everything that had to be done. Thank you, Jessica.
Mark K | Overall ExperienceCustomer service is excellent.The level of care was superior.I am so happy and thankful I chose this facility.Thank you.
Wendy R | First ImpressionsThe young lady manager was great
Wayne D | Overall ExperienceStaff is very friendly and helpful. Place is very clean.
Edmund W | Overall ExperienceVery friendly and helpful, made moving in much easier
JAMIE C | First ImpressionsWe will be back again if needed and will highly recommended your services to any and all who may need them. Thanks for a great experience..
Mary a | Overall ExperienceSimple to do online, and I asked am employee to show me the pin code system. I love that there are alot of cats for easier moving
CRYSTAL T | Online Move InPlace is vey clean and the staff is super friendly.
Edmund W | Overall ExperienceThere was a mixup with my automated billing for months. When it was noticed, I owed a few months worth of rental. The female employee at Route 57, Liverpool worked with me and was very patient and informative until I was able to bring my payments current. Gracias
Monique F | Overall ExperienceThe first guy was not helpful… but the second guy went above and beyond helping me.
matt h | First ImpressionsGood initial experience
Edwin C | First ImpressionsI was very pleased with my overall experience. I have no negative feedback and would recommend this business.
Ronald S | Overall ExperienceAll of the staff were helpful, polite and kind.
Michelle B | Overall ExperienceJessica was particularly knowledgeable and helpful. Her guidance and problem-solving skills are greatly appreciated. Her friendly manner and concern for my situation eased my worries and made my move in experience positive.
Dorothea H | First ImpressionsJessica was awesome very helpful and friendly
Mark A | First ImpressionsI would definitely rent from your company again if needed thank you
Don E | Overall ExperienceThe staff at this facility deserves a raise! Every time I was there they were short staffed and very busy. Yet the staff remained calm and professional and helped everyone in a timely, friendly, helpful and informative manner. Great job to the staff at Rt. 57 Liverpool NY!
Kevin B | Overall ExperienceThe manager was awesome. Helpful patient and kind.
Michelle B | First ImpressionsVery convient hours and excellent staff.
Robert R | First ImpressionsMy Uhaul representative was very helpful and went out of his way to show me my unit. I wish I caught his name to list here. This has been a very positive experience.
Harrison D | Online Move InGood old fashioned American work ethic, no hassle and no surprises. Reliable and reasonable. An overall quality product.
James T | Overall ExperienceJessica and the team were great and the facility was organized and clean. I would recommend this! The only concern I had was that I wanted to do the online move-in, but the system was glitchy and I wasn't able to do that. :( Otherwise, great experience!
Charlene A | First ImpressionsYour team at U-Haul Seneca Mall are ALWAYS top notch. By far the best storage area around and mostly because of the people there!
Justin C | Overall ExperienceYou have been outstanding and I thank you for everything! Great team!!!
Tonya J | Overall ExperienceI have used u haul all my life.
Jose A | First ImpressionsFacility is well kept and clean , safe and no problems that I can think of . Very commendable .
Josetta R | Overall ExperienceVery clean, safe, and convenient. Manager (Jessica) and staff are super friendly and helpful. I would definitely recommend and/or use this facility again!
Kimberly T | Overall ExperienceFriendly, quick and easy paperwork in and out. Explained everything and we were on are way. Courteous of our time.
ERICV P | First ImpressionsThe manager here (Jessica Laginske) was amazing. She was patient with me and took extra time after the posted closing hours to ensure I could access the storage area very early the next morning. My biggest concern was the space available and the hours since they had our truck reserved for another customer at 10 and we wanted to make sure it was empty and turned in on time. She took the time with me to go over how to access the area, how to pull the truck in, find the right storage area, open and lock it-- and the hours we could earliest access it. She even took my call early the next morning when I forgot a step in the card procedure. I will always go here first for any moving and/or storage needs. I must have kept her past 8:30 on a Friday on a holiday weekend night and would definitely buy her dinner for her friendliness, helpfulness and compassion-- it had to have been a very long day for her.
Kathleen G | First ImpressionsWe had an excellent experience with U-Haul from the moving truck rental to the storage facility. The only comment I have is that the truck was supposed to be picked up in Clermont, Florida, a few miles from our move from destination, but we were later told we had to pick it up in Orlando, which was quite a drive at a very busy time. I felt even if there was no truck in Clermont, an effort should have been made to get one there from Orlando. That would have been better customer service.
Victoria P | Overall ExperienceConcrete floors were refinished and my items in storage were covered in cement dust. Dust was the kind that needs to be washed off. Will take hours to clean.
Mary D | Overall ExperienceI would recommend this to my friends because it was very nice CLEAN the storage is are good sizes and all my things fit in a 10 x 10 I really appreciate your services. Thank you. Satisfied, customer.
Patrenia G | Overall ExperienceThank you for everythin6
Mark H | Overall ExperienceThere was an issue with the card access but the staff informed me that it was most likely because work was being done on the other storage facility so I was given a code access. Other than that there were no other issues.
Karen H | First ImpressionsAbsolutely no complaints, was super easy to set up and cancel when I moved and no longer needed storage
Teresa R | Overall ExperienceThe staff was very friendly and helpful.
Wendy V | Overall ExperienceThe staff was very helpful. Servicio al cliente de excelencia.
Steven S | Overall ExperienceJessica and staff were wonderful! I'm sorry I had to leave, but will recommend this location to my friends!
Eileen S | Overall ExperienceAwesome 👍
Tonya J | First ImpressionsThis was my first time having a storage unit and it was a pleasant experience.
Eric N | Overall ExperienceRodents got inside my storage unit and damaged my furniture
Whitney B | Overall ExperienceClean, secure, friendly and decent price.
MICHAEL S | Overall ExperienceVery impressed. Great employee's, helpful and friendly.
Nathan B | First ImpressionsI am very pleased with the cleanliness of the building. Staff is very efficient and friendly.
Julie G | First ImpressionsThis is the second time I've stored here. I love that it's indoors and is one level. Having the unloading bay inside is great too. I also got a free lock this time which I didn't before.
Emily J | Online Move InI rented a climate control space. It was a little confusing figuring out the keypad access process. I also tried to use the intercom to get help and no one answered. Once I stopped by the office, the young lady was very helpful and explain the process to me thoroughly. It's a fairly new location, so I was very impressed with the drive in option to unload my vehicle. I am in upstate New York so it will def be more convenient dealing with the elements.
Debra S | Online Move InAmazing facilities and staff!
Aurora H | First ImpressionsBoth U-Haul's facilities and staff members were first rate.
Mark R | Overall ExperienceEveryone that works there is Awesome!
Chris C | Overall ExperienceVery pleased
Liza T | First ImpressionsJessica had a line of customers she was juggling by herself and did such a great job. She was knowledgeable, friendly, humorous, and very efficient!
Kimberly T | First ImpressionsWe really appreciate the staff and the service we received during our rental with you. You always seemed to listen if a question was asked. Thank you so very much for everything!!!!!
TIM Y | Overall ExperienceJust dusty but everything else was fabulous!
Bethany W | Overall ExperienceThe staff made a tough situation on my behalf easy.
William C | First ImpressionsHad problems with initial unit access. Staff accommodated us and resolved ASAP. The staff at this site are outstanding.
Frank D | First ImpressionsJust a little to expensive.
sandra h | First Impressionsstaff was amazing, always helpful and friendly.
Victoria R | Overall ExperienceStaff was very friendly and helpful. The facility is clean. The only problem we had was a technology glitch that would not allow us access to the facility on the first day of our contract. The following day we were able to get into the facility.
Wendy V | First ImpressionsGreat experience thanks U Haul
Derrick A | Overall ExperienceStaff was friendly and courteous
John D | First ImpressionsJessica Laginskie is the most friendliest, knowledgeable, professional person . If I ever needed another storage unit I would most definitely call her.
Tina L | Overall ExperienceManager Grace Young was very rude and unhelpful. She never came and put the code in for the door to open so the assistant manager informed us to just jam something in the way of the door so it can't close. She also refused to let us use any other door other then the door right out front of the building with a couple other people trying to unload there uhaul truck. So this was very inconvenient for us and the other people coming to there units because we were blocking there way. Grace stated the other doors did not work or there is no way for the other door to be monitored so you need to park in from of the building. So this caused the diesel truck we were loading to be blocking cross walk. Multiple other customers were upset we were parked in front of the building like that and kept making rude comments to us. Once we emptied the hole storage unit I went in to talk to find out what we need to do with the key card and also if it was possible to rent a trailer. She was still extremely rude. I wasn't until I made a comment about calling and making a complaint about her she wanted to become helpful. She called me about 30 mins after and stated she got us a trailer set up to pick up Monday at 9:30 at a different location.
Julia T | Overall ExperienceGreat customer service.
Cynthia B | First ImpressionsJessica and team are awesome and great to work with.
Mark D | First ImpressionsThanks for the convenience of a storage!
Eric W | First ImpressionsJessica is a fantastic worker and all the employees are great!
Christine C | Overall ExperienceJessica up in Liverpool, NY was amazing in all the steps in renting the truck to putting and taking our stuff out of storage with excellent customer service skills! We definitely would use it again! Thanks again Jessica!!!
MIKE B | Overall ExperienceJessica was great. Answered all my questions, and did a great job. Thanks.
KEVINRAY C | First ImpressionsGrace did a great job of helping me decide what storage space to rent
Eric M | First Impressionscould not have had a better experience. thank you.
Peter M | Online Move InLoved the key card secure entry.
Aaron B | Overall ExperienceHave already recommended to friends and family
Sharon K | Online Move InJessica was super helpful as were any of the staffers we dealt with.
Lee R | Overall ExperienceGeorge was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.
Mark R | First ImpressionsExcellent staff, especially Jessica!
David M | First ImpressionsAlways a pleasure to use U haul, never problems and great service
JOHNALLEN D | First ImpressionsGrace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN
WILLIAM C | Overall ExperienceThis was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!
Stephen S | First ImpressionsI can't say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.
BARBARA M | Overall ExperienceWould like it to be cooler than 73 degrees
Mary K | First ImpressionsKnowledgeable staff which makes for a great initial customer experience
Mark K | Overall ExperienceThe staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!
Christine C | First ImpressionsYour staff was always helpful and courteous!!
Marett S | Overall ExperienceWould be nice to have 24 hr access. The store was also very busy, the line was long.
Adam B | First ImpressionsNeed to be able to contact store directly instead of corporate always!
Thomas S | Overall ExperienceJessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can't say TY enough . WILLIAM CRONIN WOOD U 4 CANCER
WILLIAM C | First ImpressionsGreat experience. The staff, especially Jessica, was extremely friendly and helpful.
Aaron B | First ImpressionsThe hours are satisfactory but it would be great if customers were able to access the units after hours as well.
Mario R | Overall ExperienceJessica and her staff are excellent.
Lauren W | Online Move InWhere I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.
Ronald A | First ImpressionsGrace Jessica and Joseph were very helpful and professional.
WILLIAMADAM J | First ImpressionsPrice was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.
Julie W | Overall ExperienceJessica is awesome to deal with. Highly recommend this location.
Gene V | First ImpressionsI was very pleased with everything the service was great thank you
Anthony F | Overall ExperienceServicio al cliente de excelencia. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.
Monique F | First ImpressionsBut whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.
Carol S | Overall ExperienceWe rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.
Bonnie B | Overall ExperienceLoved the loading doors, accessibility of the carts.
Lee L | Online Move InGreat staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable
Donia A | Overall ExperienceJessica was very helpful, pleasant, and professional.
Joseph P | First ImpressionsJessica was extremely helpful and knowledgeable
CYNTHIAA O | First ImpressionsIt is easier to deal directly with the individual facility than to go through corporate-- I wish that you could still call directly to each facility! This facility was clean and very secure- management and staff very friendly and helpful!!!
Richard D | Overall ExperienceThe only negative about my experience was that I was told it's 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.
Denise P | First ImpressionsGreat staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here
Donia A | First ImpressionsNothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.
Gerald C | First ImpressionsHave nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......
Carol S | First ImpressionsHonestly your stuff are the best. So friendly and conversational. Heard some great stories of what it's like to work there. They should all get raises honestly for what they deal with.
Nathan P | First ImpressionsVery clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience
Christina S | Online Move Ineverything was excellent
SERBONICH M | First ImpressionsVery professional and knowledgeable staff.Very clean storage facility with convenient access hours.
Youbert H | Overall ExperienceExpensive but secure and clean
William B | Overall ExperienceFantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. ¡Gracias!
Erinrose S | First ImpressionsClose to home, clean and convenient staff was very friendly
Rick M | First ImpressionsI was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility
James H | First ImpressionsWasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.
Christopher B | First ImpressionsThe key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem there
Brenda L | First ImpressionsOne of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.
Nosa E | Overall ExperienceThe storage experience was amazing and Jessica is a true joy! :-)
Kate M | Overall ExperienceAbsolutely fantastic experience. The manager was terrific!
Keith L | First ImpressionsJessica is great to work with, very helpful and friendly.
Gene V | Overall ExperienceExcellent staff and very clean facility!
GEORGE S | First ImpressionsGrace was amazing!!
Deborah P | First ImpressionsJessie was amazing and great help when it came to finding movers
Robert G | Overall ExperienceThe team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !
Loren G | Overall ExperienceAll very nice and the service was excellent.
LANCE S | Overall ExperienceNear my gym
Michelle W | First ImpressionsThe staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.
Rebecca R | First ImpressionsJessica is truly a gem!!
Kate M | First ImpressionsThe women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!
Stephanie B | First ImpressionsJessica is great to work with, knowledgeable and easy on the eyes
Gene V | First ImpressionsAlways pleased with my experiences at uhaul! Will continue to use them whenever needed!
FRANCINE A | Overall ExperienceAwesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!
roderick s | Overall ExperienceJessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.
Mark L | First ImpressionsLook forward to storing my stuff in your room
Wade K | Online Move InJessica was awesome
Marcello B | First ImpressionsOverall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.
Monica P | First ImpressionsThe storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. Andrew
Jennifer S | Overall ExperienceJessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.
Steve H | Overall ExperienceFantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. ¡Gracias!
Jeff G | First ImpressionsJessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.
MICHELE G | First ImpressionsJessica was very knowledgeable and friendly.
Gene V | First Impressionswas really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place
edgar v | Overall ExperienceNever had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.
Thomas S | First ImpressionsVery clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.
Kimberly T | Overall ExperienceA HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!
Peter A | Overall ExperienceOnly downfall...only 2 garage bays and one garage door was broken
Theresa B | First ImpressionsChecked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.
mary t | First ImpressionsYou girls are awesome
Mark H | First ImpressionsThe staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.
Nosa E | First ImpressionsI'm so glad I decided to use your facility. The cleanliness and security blows the competition away !
Rich G | First ImpressionsI would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.
Jennifer S | First ImpressionsTried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half
WILLIAM G | First ImpressionsService was on point!
jason g | First ImpressionsEverything was great!
Sarah B | Overall ExperienceJessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie
Timothy G | Overall ExperienceI was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!
Shana F | First ImpressionsExceptional; reliable and trustworthy.
Dimitar L | First ImpressionsI love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.
Denise W | Online Move InBuilding access was a little confusing at first, but very easy after the first time. Very helpful staff!
Mark M | Online Move InAll the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.
James E | Overall ExperienceGrace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.
Emily D | First ImpressionsStaff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.
James H | First ImpressionsThank you Jessica
Samer M | First ImpressionsIt seemed like the attendent did everything she could to prevent me from obtaining a storage unit.
George L | First ImpressionsI'm going to use it again.
waverly f | Overall ExperienceJessica was extremely helpful for both truck and storage rental very pleasant to work with!
James E | First ImpressionsI appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.
Matthew D | Overall ExperienceStaff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.
ronald h | First ImpressionsOutstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!
John D | Overall ExperienceManagement was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.
Steve H | Overall ExperienceMy overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.
Nicholas B | Overall ExperienceTheir facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.
Ryan C | Overall ExperienceI cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.
James H | Overall ExperienceExcelente
Colleen F | Overall ExperienceExcellent and friendly service
Nosa E | First ImpressionsThe set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend
Carol S | First ImpressionsYou guys did excellent. Greatly appreciate you guys.
Imogene B | First ImpressionsI used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.
Rachna A | Overall ExperienceSo helpful and kind. Made the experience much less stressful.
Jeanette R | First ImpressionsI need the u haul till 12 am
Kristen G | First ImpressionsFacility was clean and secure staff was extremely helpful. did not need to wait for service
David D | First ImpressionsStaff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.
Joel H | First ImpressionsJessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.
Tina L | First ImpressionsIt was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future
Ron D | Overall ExperienceVery friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.
Nosa E | First ImpressionsThe young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I'm very impressed with the cleanliness and security of the facility.
Kimberly T | First ImpressionsI like the facility, so far it has been a great experience and I would recommend you highly.
Ron D | First ImpressionsSee above
Heather N | Overall ExperienceStaff at rt.57 is awesome. Really helpful and made the process easy and quick.
Nikolaos I | First ImpressionsGreat experience
Zachary O | Overall Experiencenice facility
DOUGLAS M | Overall ExperienceGreat experience. Excellent staff.
Colleen F | First ImpressionsStaff was excellent, very helpful and personable. Gracias.
Heather N | First ImpressionsThe staff were helpful and very nice. The storage facility is awesome.
Jerena B | First ImpressionsStaff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!
Suzayn M | First ImpressionsExperience was great.
Odis J | Overall ExperienceThe gentleman. Was very helpful and knowledgeable
Danielle C | First ImpressionsGood service.
Odis J | First ImpressionsVery helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.
Robert F | First ImpressionsGreat customer service and very friendly.
Kevin C | First ImpressionsVery friendly and helpful
Kimberly S | First ImpressionsBueno
Robyn M | First Impressions😁
Ednisda C | Overall ExperienceEverything worked out perfectly. Thank you.
Brenda M | Overall ExperienceThe personnel at this facility have been consistently awesome - helpful, informative and knowledge.
Timothy G | First ImpressionsThe store associate was great... she took the time to explain everything in detail and was very personable !!!
Billie J | First ImpressionsContinued success.
Patisha M | Overall ExperienceMice got into my storage ate my clothing, towels and urinated all over my bed
JAMES H | Overall ExperienceTremendous staff!!!!
Gordy P | First ImpressionsWell done across the board
Alex S | Overall ExperienceExcellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.
Dominic P | First ImpressionsI was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!
Bonnie B | First ImpressionsVery quick and great service with a smile!!
James V | First Impressions1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!
Tom A | Overall ExperienceMy rating of excellent says it all.
ikenna o | First ImpressionsGreat facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!
Tom A | First ImpressionsGreat for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!
Tom A | Overall ExperiencePeople are pleasant and storage was very clean
Rick C | Reservation