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Tracey T.Customer Reviews for U-Haul Moving & Storage at Seneca Mall
Testimonials From Recent Customers
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Drop off location above doesn't match my contract . Jet ski repair 5490 Haines Road, St Petersburg, Fla was excellent on all counts . Drop box was used .
Sharon H.Great experience. Original rental type was not available in Oswego.they had upgraded me but it wouldn't work for my situation. Oswego location went above and beyond to get me in the specific vehicle I needed on the same day in Liverpool. Can't say enough about both locations.
Kelley D.Have already recommended to friends and family
Sharon K. | Online Move InEverything was great 👍
Theodore G.Used the app for pickup and drop off. Followed the instructions for pickup but the key was not there because one of the employees had it in their pockets. Had to wait over 10 minutes in line to get the key. Upon drop off I went through the necessary steps and the app said to drop the key off. I went to drop they key and an employee at this location said they needed to inspect the truck in addition to the app (which I had parked at the far end of the lot where I had initially picked it up) and that I needed to go get it and bring it to them. So much time was wasted because location employees were not familiar, or are simply careless, when it comes to app reservation procedures. I would not be confident in using U-Haul's services in the future after my experience with this rental
Michael W.Continue with great customer service.
Ella G.No problems, satisfied with everything
Paul B.The team was very friendly, helpful and professional
Rasim K.Very knowledgeable and courteous staff. A pleasure to do business with. Great job!
Gregory S.Jessica was super helpful as were any of the staffers we dealt with.
Lee R. | Overall ExperienceThe clerk said there is some wiggle room in the mileage allowance for the one way move. The opposite is true. This is an underhanded way to upcharge the customer.
Daniel M.George was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.
Mark R. | First ImpressionsExcellent staff, especially Jessica!
David M. | First ImpressionsNothing to improve 10 out of 10 BEYOND HAPPY ONCE AGAIN
William C.Not a thing!
Norma B.Super informative and courteous. Every detail was explained thoroughly.
Michael V.Nothing excellent customer service
Jeanne S.I rented a 10' truck online and when I got 3/4 of the way there, I received a phone call stating that the truck was at a different location. I then proceeded to that location just to find out that the truck that I rented was already rented out to someone else. I was then directed back to the original location and was able to rent a 20' truck for the price of the 10' truck. I am very disappointed at the lack of organization that I experienced and hope that this will not happen again.
Shane O.The van I rented leaked and got mattresses wet .
Kathleen F.I asked for insurance and they neglected to add it . Terrible customer service and trucks aren't properly maintained 9k miles and it shouldn't shift funny. Kinda weird I ask for insurance and you don't put it on my contract . Very fishy and will not rent again.
Nathaniel S.The check-in process was extremely long. There were only two workers for The long line of people picking up U-Haul trucks. The return process was far more smooth. Even though things were short-staffed and moving slowly, staff were very courteous and helpful during my time there.
Erica K.Fast and easy check out and return
Timothy R.My 6x12 trailer was not hooked up correctly. The drop off location even made a comment about it. The chains were dragging and even broke at one point during my trip from NY to Texas. We had to pull over & adjust the chain but it caused severe worry throughout the trip wether the hook up had been compromised or not.
Alexis B.Everyone was so helpful and friendly, I felt comfortable asking questions and they gave clear directions.
Erica K.The u haul catches every bump and is old.its was 90 degrees out and the air conditioner was horrible. We felt like we were suffocatingI only used the for 3 hrs and got charged for 4 hrs that really was unfair
Antoinette B.Staff was very helpful
george M.The brakes we not adequate I had approximately 900 pounds inside trailer and it felt like my truck did all the stopping I could smell brakes on my truck
ROB T.I was overcharged for gas. Gas gauge doesn't work properly
Vera H.Always a pleasure to use U haul, never problems and great service
JOHNALLEN D. | First ImpressionsThe Manager and staff were very good to deal with!
Charles C.The employees are super courteous and helpful. They really do a great job
Michael S.Staff was very rude. There were no problems with the rental just rude service from beginning to end.
Michael H.Fast and easy drop off. Personnel very friendly.
JOHN L.The woman at the front desk was amazing helpful, super professional, and an absolute delight to work with.
Jay M.This location Always has trucks & vans available.
Jeff B.Grace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN
WILLIAM C. | Overall ExperienceThis was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!
Stephen S. | First ImpressionsGreat service ! Excellent customer support…Would use and refer this location..
Randall C.I can't say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.
BARBARA M. | Overall ExperienceAwesome place. Drop off was a breeze and personnel were great.
rayq M.The first employee we worked with (picking up truck) seemed a bit defensive and over-explained why she was working alone and had to be out in front of the storefront for a minute. I had not criticized her at all and had merely looked out front to see if an employee was visible. She didn't need to tell me (sharply) that she was working alone. I GET IT. I'm a property manager, and I have tenants threaten me when I can't promptly address their complaint in 3 seconds, lol. So I'd work with her and teach her to CHILL. I wasn't unhappy, at all, with her job performance, but I'm willing to bet she's had a few jerks complain if she was still finishing a task and they had to (gasp) wait for a minute. Also, point out to her that some of us use a dozen different credit card POS systems a day, and they all have their screen prompts, and that her verbal instructions were about 3 steps ahead of what I saw on the screen. I wasn't an old lady who didn't know how to use the system. THAT happens to me EVERYWHERE -- I'm the daughter of a programmer and the girlfriend of a software developer, so at age 63 I'm not an incompetent boob with a POS card swipe. Your staff is very helpful and gets people checked in and handles vehicle returns smoothly, so just spend some time with them concerning their sensitivity to a customer merely LOOKING AROUND. People like me are not trying to bust them on poor service. We're just LOOKING AROUND. Have a great rest-of-your-week!!
Diane B.Would like it to be cooler than 73 degrees
Mary K. | First ImpressionsKnowledgeable staff which makes for a great initial customer experience
Mark K. | Overall ExperienceThe staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!
Christine C. | First ImpressionsYou need decent customer service. I tried your on-line ordering. That is a shit show. It doesn't tell you that the truck you want is not available and give you different options. I tried that 3 times. Then I called and was on hold for 1 hour and then hung-up on. Then I get someone the next day after a 15 minute hold, not bad for you guys. And, she was a rude -----. I cannot stand trying to rent something from you. I would rather pay extra for decent service. And, my company has. The only reason why I went through you again is there were no other rental trucks available . Everything else is great so maybe put a little money into customer service and don't depend so highly on tech.
Dominic L.The person that checked me in and out was courteous and friendly. She was knowledgeable and informed. If I owned a business I would hire her in a heartbeat.
Steve W.Your staff was always helpful and courteous!!
Marett S. | Overall ExperienceNothing, the whole process was flawless
Heather M.Would be nice to have 24 hr access. The store was also very busy, the line was long.
Adam B. | First ImpressionsNothing...everyone did a great job!
Elizabeth W.Used several times no issues
Derek B.The staff told me to contact uhaul about the gas mileage and I will tomorrow overall I would rent from uhaul again
ronald H.Jessica's customer service is outstanding!
Jason S.I suggest you make a friendly agreement with the furniture store "Big Lots" next store to give a small incentive discount, 10-20% on truck/van rentals to BL furniture customers. Since BL no longer delivers furniture it would be a win-win-win for everyone (U-Haul-Big Lots-the Customer).
Kevin B.Need to be able to contact store directly instead of corporate always!
Thomas S. | Overall ExperienceN/C
Thomas S.When I went to return the vehicle the two ladies came out the one lady hopped right in and started cleaning up The other girl did the walk around super nice people
scott O.I had no complaints everything went with out a hitch thank you for good service
Michael A.Jessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can't say TY enough . WILLIAM CRONIN WOOD U 4 CANCER
WILLIAM C. | First ImpressionsGreat experience. The staff, especially Jessica, was extremely friendly and helpful.
Aaron B. | First Impressionsgreat crew awesome customer service fast friendly and easy
William J.Nothing this was exceptional!
Tristan J.The hours are satisfactory but it would be great if customers were able to access the units after hours as well.
Mario R. | Overall ExperienceJessica and her staff are excellent.
Lauren W. | Online Move InWhere I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.
Ronald A. | First ImpressionsGrace Jessica and Joseph were very helpful and professional.
WILLIAMADAM JR G. | First ImpressionsPrice was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.
Julie W. | Overall ExperienceJessica is awesome to deal with. Highly recommend this location.
Gene V. | First ImpressionsI was very pleased with everything the service was great thank you
Anthony F. | Overall ExperienceServicio al cliente de excelencia. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.
Monique F. | First ImpressionsBut whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.
Carol S. | Overall ExperienceWe rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.
Bonnie B. | Overall ExperienceLoved the loading doors, accessibility of the carts.
Lee L. | Online Move InGreat staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable
Donia A. | Overall ExperienceJessica was very helpful, pleasant, and professional.
Joseph P. | First ImpressionsJessica was extremely helpful and knowledgeable
CYNTHIAA O. | First ImpressionsIt is easier to deal directly with the individual facility than to go through corporate-- I wish that you could still call directly to each facility! This facility was clean and very secure- management and staff very friendly and helpful!!!
Richard D. | Overall ExperienceThe only negative about my experience was that I was told it's 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.
Denise P. | First ImpressionsGreat staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here
Donia A. | First ImpressionsNothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.
Gerald C. | First ImpressionsHave nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......
Carol S. | First ImpressionsHonestly your stuff are the best. So friendly and conversational. Heard some great stories of what it's like to work there. They should all get raises honestly for what they deal with.
Nathan P. | First ImpressionsVery clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience
Christina S. | Online Move Ineverything was excellent
SERBONICH M. | First ImpressionsVery professional and knowledgeable staff.Very clean storage facility with convenient access hours.
Youbert H. | Overall ExperienceExpensive but secure and clean
William B. | Overall ExperienceFantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. ¡Gracias!
Erinrose S. | First ImpressionsClose to home, clean and convenient staff was very friendly
Rick M. | First ImpressionsI was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility
James H. | First ImpressionsWasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.
Christopher B. | First ImpressionsThe key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem there
Brenda L. | First ImpressionsOne of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.
Nosa E. | Overall ExperienceThe storage experience was amazing and Jessica is a true joy! :-)
Kate M. | Overall ExperienceAbsolutely fantastic experience. The manager was terrific!
Keith L. | First ImpressionsJessica is great to work with, very helpful and friendly.
Gene V. | Overall ExperienceExcellent staff and very clean facility!
GEORGE S. | First ImpressionsGrace was amazing!!
Deborah P. | First ImpressionsJessie was amazing and great help when it came to finding movers
Robert G. | Overall ExperienceThe team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !
Loren G. | Overall ExperienceAll very nice and the service was excellent.
LANCE S. | Overall ExperienceNear my gym
Michelle W. | First ImpressionsThe staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.
Rebecca R. | First ImpressionsJessica is truly a gem!!
Kate M. | First ImpressionsThe women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!
Stephanie B. | First ImpressionsJessica is great to work with, knowledgeable and easy on the eyes
Gene V. | First ImpressionsAlways pleased with my experiences at uhaul! Will continue to use them whenever needed!
FRANCINE A. | Overall ExperienceAwesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!
roderick s. | Overall ExperienceJessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.