Rst dropping all over furniture
Celestine G. | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32208
U-Haul Moving & Storage en Edgewood Ave
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Contenedores U-Box® para mudanza y almacenamiento
Nosotros te entregamos contenedores U-Box, tú los empacas y nosotros los almacenamos en nuestro depósito seguro. ¡Cárgalos a tu propio ritmo! Simplemente llámanos cuando desees que recojamos o entreguemos tus contenedores U-Box.
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U-Haul Moving & Storage of Downtown Jacksonville
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U-Haul Moving & Storage at Fouraker Road
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Jacksonville, FL 32221
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I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200.50 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090
KENYA R. | First ImpressionsGreat Management handled all our needs.
Elaine S. | First ImpressionsJust annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records
Kimberley R. | Overall ExperienceFriendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.
Dilan W. | First ImpressionsContinue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company
dwight p. | First ImpressionsI was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.
Bernice A. | Overall ExperienceThe staff is very attentive to the customer needs professional and friendly awesome group if people.
Debra R. | Overall ExperienceFriendly staff never short staffed great team great location
JOylyn F. | Overall ExperienceMarvin. Tony and guys were very helpful.
Ortega T. | First ImpressionsEveryone was very professional and great customer service.
SHARON M. | Overall ExperienceKeep up the good
pranda o. | First ImpressionsKeep Hope ALive for those Dinners ( just a joke between customer and employee.
CAROLYN J. | Overall ExperienceThe price was going up on unit.
Joannar W. | Overall ExperienceManager Marvin McGraw and staff were very helpful and pleasant. Excellent Service
Yolanda C. | First Impressions