Very professional staff
mark c | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32207
U-Haul Moving & Storage en Phillips & Emerson
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U-Haul Moving & Storage of South Jacksonville
5630 Phillips Hwy, Jacksonville, FL 32207 View Available Units2.0 miles from this location -
U-Haul Moving & Storage of Downtown Jacksonville
400 W Ashley St, Jacksonville, FL 32202 View Available Units3.2 miles from this location -
U-Haul Moving & Storage at Regency
9411 Atlantic Blvd, Jacksonville, FL 32225 View Available Units5.3 miles from this location -
U-Haul Moving & Storage at Normandy Blvd
5481 Normandy Blvd, Jacksonville, FL 32205 View Available Units6.3 miles from this location
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Like your facility!
ROBERT T | First ImpressionsTried to check the truck in but it’s not letting me do the login in part it’s still comin up As the Dante name but the truck was dropped off like 815 pm keys returned in drop box
quamesha a | First ImpressionsWent smoothly.
william h | Overall ExperienceShawnda Carter is excellent, and a pleasure to work wkth.
MICHAEL P | First ImpressionsProfessional Friendly Convenient location & hours On site residents Secure Clean & tidy
ernest m | First ImpressionsProfessional, Friendly, Knowledgeable & Onsite.
ERNEST M | Overall ExperienceOther then the elevator company messing up. The store manager is awesome handle every concern ASAP and was a great person.
Edwin R | Overall ExperienceYour staff has excellent customer service. If I need storage again I would go there. Very kind and helpful. Thank you so much.
Shirley L | Overall ExperienceAnytime storage
eddie m | Overall ExperienceThanks for great service
SONYA H | Overall ExperienceStaff was great and very helpful!!
jonathan t | Overall ExperienceI never had to worry about my household good. My only problem was I left the storage unit 3 weeks before the next payment was due and I didn’t get a refund of the previous month I paid for. I was told I can call corporate and see what they say about my money.
ALYSHA D | Overall ExperienceI rented a unit at U-Haul Company of Jacksonville (3435 Philips Hwy) and experienced a series of serious infractions that made my tenancy hostile and stressful. Here’s a summary of what occurred: 1. Fraudulent Billing Practices: • U-Haul charged me duplicate fees for “24-hour access” and “gate clickers” despite restricting my access to 5:00 AM–10:00 PM since move-in. • They imposed an unauthorized $10 “delivery acceptance fee” after withholding my package, even though photographic evidence showed staff holding the package minutes earlier. • Despite initially agreeing to refund these charges, they later denied responsibility and demanded further documentation unnecessarily. 2. Retaliatory Surveillance: • After I complained about staff trespassing into my unit on February 7, U-Haul installed a surveillance camera on a 10-foot post, directly targeting my unit and parking area. • This camera served no legitimate security purpose as existing cameras already monitored the facility’s entry/exit gate. The placement was clearly retaliatory and intimidating. 3. Trespassing: • On February 7, 2025, U-Haul staff unlawfully entered my unit without notice or authorization. Video evidence clearly shows this incident at approximately 12:04 PM, yet U-Haul denied the trespass entirely. 4. Disability Discrimination & Harassment: • Their retaliatory surveillance and hostile environment exacerbated my disabilities (spinal degradation, insomnia), making it difficult to access my unit safely or comfortably. • Staff members (including Nathan Carter) used personal vehicles to surveil me further, creating an even more hostile environment. 5. Unlawful Eviction Timeline: • Initially demanded I vacate by March 6 with only 7 days’ notice—violating Florida law (§83.57(3), Fla. Stat) requiring at least 15 days’ notice for month-to-month tenancies. Despite moving out on March 17, 2025, U-Haul failed to refund all overcharges or address their misconduct adequately. Their actions were retaliatory, deceptive, and in violation of basic tenant rights.
AUGUSTUS F | Overall ExperienceMaya helped me with my questions and reservations. She was professional and friendly. Really excellent. I wish that my staff were like her!
John S | First ImpressionsMy lock was drilled out left in the inside of my unit I had to purchase another lock because the keys I had didn’t work because my lock was a BRINKS and they replaced it a UHAUL lock it was drilled open because of a leak or water damage to the unit nothing was damaged or destroyed but they could’ve reimbursed for the lock and calling a lock smith to get there lock off that was installed by uhaul very unprofessional 🤦🏽♂️🤬
CARL B | Overall ExperienceEveryone there is awesome sauce. So kind and understanding this is my second time needing service and many more to come.
Eva R | Overall ExperienceThis staff is the best we have had to deal with. We really appreciate them as extremely good and excellent and exemplary! Charles/818-294-1665
true e | Overall ExperienceConvenient and very clean. The staff was friendly and helpful. They made sure that if I needed anything they were there to help and answer questions.
Natalie T | First ImpressionsMrs. Shawna was a pleasure to work with. She was very friendly and very personal. I enjoy talking to her. She was also very proficient with the questions I asked and explained everything to me about the storage unit
alexandria c | First Impressions