Moved out on 4th and 5th. I was charged on 8th, 10th, 12th. Money was not refunded and nobody knew anything!
CHRISTINA W. | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32207
U-Haul Moving & Storage of South Jacksonville
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U-Haul Moving & Storage at Phillips & Emerson
3435 Phillips Hwy, Jacksonville, FL 32207 View Available Units2.0 miles from this location -
U-Haul Moving & Storage of Downtown Jacksonville
400 W Ashley St, Jacksonville, FL 32202 View Available Units5.2 miles from this location -
U-Haul Moving & Storage at Regency
9411 Atlantic Blvd, Jacksonville, FL 32225 View Available Units5.3 miles from this location -
Town Center Storage, Inc.
3555 St. Johns Bluff Road South, Jacksonville, FL 32224 View Available Units5.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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My experience wasn't good at all after I found out later that I didn't get 418 like we had spoke about after the lady showed me one in the back the size and then there was one in the front the same size so I told her I wanted the one in the front. I felt more comfortable with being up front. By this being my 1st experience when she showed me the unit it was up and open as well as the one up front so I didn't know that they hadn't closed it out. I thought she they were up and open they were available. I didn't realize the other lady had given me 416 instead of 418. I didn't put my stuff in there until a week later and the gate was open. I swept it out and put my stuff in. I was having a problem where it wouldn't go all the way over so I pulled it where I could put the lock in not knowing it had to be forced all the way over. I had a bad feeling. For some reason the storage kept coming to my mind. But I'm thinking no one would bother the storage right in the front. When I went back something said see if it will come up with out removing the lock. I was so hurt because a lot of my items were gone. I have insurance but I didn't think I would have to worry about it being there. How I found out I was in the wrong unit when I tried to get in with my code it wouldn't work and that's when they told me I was in the wrong unit. I have learned that for now on even if your speaking with someone make sure they give you what you are talking about. I lass a lot that wasn't mine that I have to pay for. You need to have the people show you how to lock the storage and they need to be oiled. The lady came out after I showed her the lock and had to put force behind it to get it all the way over. When I came back another time her and someone else was out there and she said someone else did there storage like you and she added another lock to it. When I talked to the manager she was saying that they had been cleaning out storage units and putting stuff in the garbage. But I told her some item were taken not all. Every time she said something I still had something to say due to what she was saying didn't make sense. It was over 5000.00 worth of men items name brand real taken and my Christmas presents taken (clothes and shoes). It made me feel like it was the staff. With the lock on and at the front of the gate. What's really going on. The males staff was helpful and the young lady was helpful but the manager was trying to sweep it under the rug. The lady that helped me in the beginning I haven't seen her anymore. Her mother was ill. Care more about your customers making sure they know how to open and close the storage. They did a walk through when I left it should have been done when I came back then it wouldn't have been no confusion. I moved my stuff that was left into 416 and out of 418 then I reythat they are empty when they are closed. But I only seen open and empty. So that's how I thought it would be.
DEBORAH J. | Overall ExperienceGood
Johnnie C. | Overall ExperienceTheir prices were very competitive. The people were very nice and accommodating. I would recommend them to a friend.
Todd N. | Overall ExperienceLayout of the tractor trailer loading area for U-Haul boxes via forklift is directly in front of access gates to units. 6+ times I got stopped either going in or out for over 30 mins.
Matthew C. | Overall ExperienceOther than the line having to wait. Once waited on Day and AJ provided the kind of service and assistance that I needed. Thank you again Day and AJ.!!! Yours Too Ms. Denise Cooper-Parker
Jacquline P. | First ImpressionsExcellent customer service and very professional
ShuKena C. | Overall ExperienceThe staff at the facility were excellent
Megan B. | Online Move InLoved this location great employees
MICHELE A. | First ImpressionsDanielle and her team were very accommodating and professional. Thank you for getting me in a unit so quickly.
WANDA W. | First Impressions