Comentarios de los clientes para U-Haul Moving & Storage of South Jacksonville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of South Jacksonville

Clasificación general:

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jamie M.
Clasificación:

Advertise reservation only would be great.

MARK K. | Overall Experience |
Clasificación:

Staff was excellent!!

cindy F.
Clasificación:

I rented a 20' for one bedroom apt at mandarin location. The day before my move I was confirmed with a .26' at Phillips highway instead. When I arrived there was very little direction given and this was my first time ever renting a truck. I was directed where to get all the extras I ordered on my own. I felt there was very little customer service and not really much concern that U-Haul was unable to provide the size truck needed. I ordered the truck one month prior to when I needed it. Very very disappointing.

Jayson L.
Clasificación:

El cliente no dejó un comentario.

Katherine H. | First Impressions |
Clasificación:

The customer service was so bad if I didn’t absolutely need storage and uhaul at that moment I would have left and went anywhere else. The manager was rude and impersonal. The storage area was dark creepy and unlit, I can’t believe I even paid my money.

scott Y.
Clasificación:

Online stuff didn't work but Ashley took good care of me thanks

Shaun N.
Clasificación:

Everything was fine

MARK M.
Clasificación:

El cliente no dejó un comentario.

yo K.
Clasificación:

El cliente no dejó un comentario.

joseph L.
Clasificación:

explain the mileage rate

Joseph S.
Clasificación:

Manager was awesome and staff was great as well.

John S.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Perhaps insure more staff available, only one employee on duty when l returned equipment, there were 2 customers ahead of me. Took longer than usual.

Randy L.
Clasificación:

El cliente no dejó un comentario.

Larry H.
Clasificación:

Ms Williams was awesome and professional and rapid

Daniel P.
Clasificación:

Had to go to 3 locations the pick up center put down Jacksonville when I was moving to Ponte Vedra so when I tried dropping it locally was turned away, next location they show on your site is no longer there?! Called a third and she sent me to the location I dropped it at. Waste of 2 hours

BRANDON P.
Clasificación:

The seats in the cab of the truck was quiet filthy looking, and the hidden charges were the price of the vehical

ANTHONY W.
Clasificación:

El cliente no dejó un comentario.

SCOTT A.
Clasificación:

The staff was very friendly and helpful. The return process was quick and easy.

Linda W.
Clasificación:

El cliente no dejó un comentario.

David W.
Clasificación:

El cliente no dejó un comentario.

Meghan W.
Clasificación:

El cliente no dejó un comentario.

ELIOT B.
Clasificación:

El cliente no dejó un comentario.

Thomas P.
Clasificación:

El cliente no dejó un comentario.

maria I.
Clasificación:

The front desk cashier was rude!

Jillian L.
Clasificación:

My only complaint was I was never told what time the uhaul needed to be back. I brought my uhaul back an hour late and was charged a full days. I called the girl at this location and she was very helpful and said my money would be refunded in 3 to 5 business days.

Roosevelt J.
Clasificación:

El cliente no dejó un comentario.

Alex V.
Clasificación:

El cliente no dejó un comentario.

Mansour A. | Overall Experience |
Clasificación:

thanks

BILL T.
Clasificación:

Personnel in Jacksonville well trained and polite. Did a very good job.

Tiffaney B.
Clasificación:

The experience of dealing with uhaul was the worst. But it ending up working out. The last young lady I spoke with during the process helped make it better. But I don't think I'll be renting again

James S.
Clasificación:

El cliente no dejó un comentario.

Jason O.
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El cliente no dejó un comentario.

john p. | First Impressions |
Clasificación:

Keep it up

Lirie B.
Clasificación:

Just do how you doing That's is excellent Thank you so much u-haul.

Spencer K.
Clasificación:

El cliente no dejó un comentario.

JEFFERY W.
Clasificación:

El cliente no dejó un comentario.

Stephanie C.
Clasificación:

El cliente no dejó un comentario.

tuan H.
Clasificación:

El cliente no dejó un comentario.

Steve B.
Clasificación:

Even though the location was very busy, they completed the transactions efficiently and made sure I had my vehicle on time, even though the one I had reserved was not yet returned. Very good service!

JIM V.
Clasificación:

The person was very Professional, knowledgeable and polite...You do not need to change anything.

AGOSTINO B.
Clasificación:

El cliente no dejó un comentario.

Andi V.
Clasificación:

Poor customer service. She didn't hook up the brake light plug. Because of that I good pulled over and was given a ticket. Your employee had an attitude, very bad attitude. Won't ever go to this place, or recommended.

MICHELLE D.
Clasificación:

Verify gas before printing rental contract Call customer before canceling reservation

David S.
Clasificación:

Very convenient location.

daniel V. | Overall Experience |
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Buen día. Desde el primer día toda la gerencia y sus empleados muy amables y muy corteses. Pendientes de las necesidades y en un tiempo aceptable.

Luis B.
Clasificación:

Staff was rude, not a good customer service

Spencer K.
Clasificación:

The owner (identified by her nametag and some paperwork) was wonderful, helpful, and knowledgeable: she helped us in the morning to pick up the 15-foot truck. But when we returned in the afternoon to get the auto transport trailer, the rest of the staff was awful. They were rude and impatient but, worst of all, totally clueless. The “system was down”, which prevented us from hitching a trailer for over an hour. One person suggested that we back the car onto the auto transport, which is unsafe and against UHaul's own recommendations. Another person insisted on hitching the trailer in such a way that I'd have no way to drive out; he had to ask other customers to move out of my way, because he didn't want to angle the trailer any differently than he'd already done. A gal at the desk was condescending and wouldn't lift a finger to help us or other customers; instead, people felt stupid for asking questions. The atmosphere was apathetic and lazy. Knowing that the owner was the polar opposite, it must be that she doesn't have the time to train her staff properly or attract better candidates. Does she have an assistant manager? She desperately needs one.

requan T.
Clasificación:

Check in and out was the simplest and quickest I've ever experienced when renting a u-haul. The employees were nice, knowledgeable and attentive. Would recommend this location and also use them again if needed in the future.

Jorge M.
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El cliente no dejó un comentario.

Phillip B.
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El cliente no dejó un comentario.

Bradley E.
Clasificación:

Disorganized, rude, unprofessional staff

leonardo D.
Clasificación:

Excellent customer service. I recommend 100 %

JANEZ E.
Clasificación:

The lady at the front desk rushed me and didn't even tell me how much it was per mile or per gallon plus she was talking too fast and was rushing me after she was the one in the back for a long time having customers wait

William S.
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Great manager and staff. Worth every penny and more that you pay them.

Maria P.
Clasificación:

El cliente no dejó un comentario.

derra H.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

Surperb as it is

michael S.
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El cliente no dejó un comentario.

Ron E.
Clasificación:

While on the road, I experienced two issues with the trailer. First, the left and right tail lights went out within minutes of one another (I have a indicator in my vehicle). When I pulled over to check, I found the harness dragging on the ground, which had worn away the insulation and severed the wires. I stopped at a local U-Haul store, where the harness was replced in under 10 minutes. A day later, when I stopped ofr gas, I noticed a large patch of rubber missing from the tread and sidewall of the left front tire. The cords of the tire were exposed. Luckily I was less than 3 miles from another U-Haul store, so I drove there and showed them the problem. Again, the service was excellent. They jacked up the fully loaded trailer and replace the tire/wheel. I was back on the road in less than 30 minutes. Things don't always go according to plan, but it's how a company responds to those things that distinguishes the good from the bad, and in this case U-Haul was definitely good!

Jacob H.
Clasificación:

The staff were nothing but a bunch of hood rats who couldn't look a single customer in the eye. Rude and short with numerous customers. I will just buy my own trailer. It's a lot more money, but it's worth it if I don't have to deal with your staff again.

William S.
Clasificación:

Excellent service

GREGORY A.
Clasificación:

I was given a 10 ft when I requested a 15 ft and had to make 2 trips which caused more mileage fees. Not happy

Isaac V.
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El cliente no dejó un comentario.

Dorothy S.
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El cliente no dejó un comentario.

Michael F.
Clasificación:

Very helpful

MAREK B.
Clasificación:

El cliente no dejó un comentario.

Douglas R.
Clasificación:

THE PERFORMANCE OF THE TEAM AT THE CORPORATE U HAUL CENTER WAS OUTSTANDING. THE PLACE WAS EXCELLENT AND CLEAN AND THE GENERAL MANAGER IS A TOP EXECUTIVE FOR UHAUL.

Marcus L.
Clasificación:

El cliente no dejó un comentario.

naomi G.
Clasificación:

They were rude. And only one person working at desk. Also, couldn't return truck to local uhaul had to bring it all the way back. Which caused them to charge more in mileage. Smh I won't be using them again

Parker W.
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El cliente no dejó un comentario.

David A.
Clasificación:

More personal in the pick hours. I ask an employee for help he only answer: "I have just clocked out" Poor manager service.

anease C.
Clasificación:

I requested for my pickup to be at Normandy however I got the run around and then found out that I had to go across town to Phillips hwy to pickup my rental. I spoke with a Customer service supervisor who hung up on me so I want ever utilize Uhaul again

Mary B.
Clasificación:

El cliente no dejó un comentario.

Marcus D.
Clasificación:

Excellent experience. Ashley was great!!

Maung H.
Clasificación:

El cliente no dejó un comentario.

Wayne H.
Clasificación:

The first place on Parental Road in Jacksonville did not have our truck and they are rude and would never use them again. U-Haul found us a truck at this location and it went well.

JEFFREY G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jere L.
Clasificación:

El cliente no dejó un comentario.

Eric O.
Clasificación:

El cliente no dejó un comentario.

Isaac Timothy M.
Clasificación:

Like most U-haul locations, they are never anything to write home about. Generally, it was clean, the staff was helpful, the issue I had was resolved to my satisfaction. The equipment return person was great. Wish I had caught his name. I returned my truck at 7:50 PM on 10/2/20. I know it was late for him but he never rushed the process so he could leave sooner. Very polite and well mannered. You need more employees like him, especially at other locations in the Jax area.

thomas K.
Clasificación:

excellent people taking care of their customers

John T.
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El cliente no dejó un comentario.

anastaisia A.
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El cliente no dejó un comentario.

bob I.
Clasificación:

The trailer hook up, even though properly installed, the trailer was sloppy and bounced around and was very noisy and bumped along even when on straight, flat road. Very nerve wracking for 800 miles!

Robert B.
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Everyone was nice and helpful. Will use this Uhaul location again in the future if needed.

BRANDON P.
Clasificación:

El cliente no dejó un comentario.

Vicki H.
Clasificación:

El cliente no dejó un comentario.

Mark S.
Clasificación:

Sometimes we have no choice. Trailer was full of gravel when I picked it up and I returned it the same way.

Chloe E.
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El cliente no dejó un comentario.

KEVIN D.
Clasificación:

El cliente no dejó un comentario.

janice C.
Clasificación:

I didn't see any needed improvements this time. Everyone seems to work as a team here

JOSEPHINE S.
Clasificación:

I was in and out in a timely fashion thanks I'll be back.

William L.
Clasificación:

El cliente no dejó un comentario.

wanda A.
Clasificación:

EXCELLENT SERVICE AND VERY GOOD CUSTOMER SERVICE.!!

tomas C.
Clasificación:

El cliente no dejó un comentario.

Carey H.
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El cliente no dejó un comentario.

latisha w. | Overall Experience |
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El cliente no dejó un comentario.

PATTY T.
Clasificación:

Staff was courteous and knowledgeable. Also very helpful and patient.

jonathan W.
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El cliente no dejó un comentario.

Piotr C.
Clasificación:

I was not greeted when I arrived at this location. I had to request a physical receipt four times. Clothing looked dirty and wrinkled. The employees were wearing face masks without covering their nose. Overall unprofessional experience.

ADEBUNKOLA S.
Clasificación:

Keep up the good work! U-Haul is the best!!!

Elyce R.
Clasificación:

Staff was excellent, as was the staff.

Kevin G.
Clasificación:

El cliente no dejó un comentario.

Duraid A.
Clasificación:

El cliente no dejó un comentario.

Gameli K. | Overall Experience |
Clasificación:

Increase the access hour to midnight, please.

James P.
Clasificación:

The General Manager multitasked, greeted all customers warmly, and provided great service.

Beth L.
Clasificación:

El cliente no dejó un comentario.

Irene O. | First Impressions |
Clasificación:

My unit was dirty and had things from the previous tenant still inside.

Arianna K. | First Impressions |
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El cliente no dejó un comentario.

bessie g. | Overall Experience |
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You all were all so helpful, polite n friendly! Thank you all so much!

JEROME S. | First Impressions |
Clasificación:

The representives were very helpful.

juwuan h. | Overall Experience |
Clasificación:

Horrible

MARYANN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Isa Q. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

abagyil a. | Overall Experience |
Clasificación:

The staff does not make customers a priority. The one girl is super rude. She will ask you what you need and then go help someone else - she did this to me twice. The first time I stood in line, when I needed help returning my truck she walked outside with me, then said “I need to get the form and I will be right back”. She went in to help other people and when I asked her if she was going to come back to help me she said well I have to help these people in line first, and I said I already waited for 30 minutes in that line to be helped. I had to wait another 20 minutes for someone (a guy to help me). Forget trying to call to ask 1 question, I was immediately put on hold for 10 Minutes before I could even say hello or ask my question. I had to call back 20 times before someone answered the phone, thankfully it was a manager who was able to answer my question to close out my unit. I will not be returning to this facility.

DENISE H. | Overall Experience |
Clasificación:

MS Ashley and her staff were outstanding they are always there to answer any questions on phone are in person I will continue to do business there and refer MS Ashley you and your staff are the bomb.

MITCHELL B. | Overall Experience |
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El cliente no dejó un comentario.

Laurie B. | Overall Experience |
Clasificación:

For the over priced cost of the storage unit, you should be able to have 24 hour access. Miss Ashley was fantastic! She deserves a raise! Always going out of her way to make you feel welcome!!

MARK K. | First Impressions |
Clasificación:

I just want to say that Ashley Williams went above and beyond for me,, extremley positive and I could tell she only has thoughts of saying only yes to her customers, when I left happy I was,, you are lucky to have her!!!! Thanks again, long term uhaul customer,, mark kates

donald e. | First Impressions |
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El cliente no dejó un comentario.

Mansour A. | First Impressions |
Clasificación:

None

NATHANIAL W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RUSHAD M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

FRANCIS J. | Overall Experience |
Clasificación:

I have rented a storage unit at this location for fifteen years. This positive experience was highlighted by attentive staff and immaculate condition of facilities. I will highly recommend this UHAUL to anyone requiring storage or moving. Thank You Very Much! SPECIAL RECOGNITION OF Ms Ashley Williams who returned my calls - repeatedly - and kept me informed regarding my account credit balance refund. She is a tremendous credit to your operation.

nina f. | Overall Experience |
Clasificación:

I cancelled the unit after being locked inside storage area for a half hour .Tried remote given by manager and pressed 2 at same gate then went to other gate.No luck.Pressed intercom also.Called office # Bur calls were forwarded.Poor attitude ans no apologies.Blamed the customer!

Kristy L. | First Impressions |
Clasificación:

Had a wonderful experience with u haul in Nevada. An awful one in Florida.

charles r. | Overall Experience |
Clasificación:

The facility is in a great location and a general manager Ashley was very efficient

Ryah h. | Overall Experience |
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Do not count on anything being clean after keeping it here. The rat poison keeps the rats away, but roaches and spiders were the problem. Overall experience was as to be expected.

Mitchell M. | Overall Experience |
Clasificación:

The reason for getting a storage for my truck was to be able to get my truck out anytime I needed it. However for 30 straight days the remote clicker wouldn't work. Left after my 30 days was up

James G. | First Impressions |
Clasificación:

Over the top and beyond the call of duty service!

diane c. | First Impressions |
Clasificación:

The charges are absurd. The clicker to my new storage never worked and still doesnt. I wasted valuable time waiting and getting someone to let me in and out. My truck return receipt was never discusse

April B. | First Impressions |
Clasificación:

Great service! we will definitely use this location again! The manager was awsome!!!

CHARLES T. | Overall Experience |
Clasificación:

Poor customer service, over charged for truck rental, staff unprofessional, not helpful at all

Tangela B. | Overall Experience |
Clasificación:

...I Thank everyone very much...!

Tangela B. | First Impressions |
Clasificación:

...I Thank everybody very much...!

farrah C. | First Impressions |
Clasificación:

The service was ok- the experience was extremely horrible & unprofessional. I am disgusted that I paid for storage and was not able to access my belongings the next day. This location failed me.

Jessica K. | First Impressions |
Clasificación:

Daniel was incredibly helpful early in the morning. He was the only one there and successfully helped myself and two other customers at the same time all with a smile on his face.

luciloe s. | Overall Experience |
Clasificación:

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

Joe W. | Overall Experience |
Clasificación:

Ubox

MARGARET G. | Overall Experience |
Clasificación:

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

Evelyn U. | Overall Experience |
Clasificación:

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Claudia C. | First Impressions |
Clasificación:

Great customer service! From now on I'll go only to this location for my moving needs

Demeeche K. | First Impressions |
Clasificación:

The service was great. Good job

kelly w. | Overall Experience |
Clasificación:

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

billy b. | Overall Experience |
Clasificación:

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

David S. | Overall Experience |
Clasificación:

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

john b. | Overall Experience |
Clasificación:

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

Ivan T. | Overall Experience |
Clasificación:

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

John J. | Overall Experience |
Clasificación:

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

chantel p. | Reservation |
Clasificación:

Fast service great costumer service an amazing price

David w. | Overall Experience |
Clasificación:

Ashley was amazing! Friendly and courteous.

Reeva M. | Overall Experience |
Clasificación:

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

DAVID T. | Reservation |
Clasificación:

Excellent service and assistance.

Charles P. | Overall Experience |
Clasificación:

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

james t. | Reservation |
Clasificación:

perfect

Kathryn M. | Overall Experience |
Clasificación:

The staff is consistently helpful and supportive, and does quality work!

Norell J. | Overall Experience |
Clasificación:

Staff distracted and not thorough.

maurice j. | Reservation |
Clasificación:

To leave one guy in the store to assist that many people is unacceptable.

RAY U. | Overall Experience |
Clasificación:

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

KIRKLAND A. | Overall Experience |
Clasificación:

For all the years I stored my boat there - it was a fantastic experience from day one!

Ashliegh L. | Overall Experience |
Clasificación:

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.

No se han enviado comentarios para esta ubicación.

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