Comentarios del cliente para U-Haul Moving & Storage of South Jacksonville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of South Jacksonville

Grado total:

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Charles W. en

Grado:

Was initially charged for fuel, even though there was more fuel in it at drop-off, than when I picked it up. Manager adjusted charges. Overall, my U Haul experience was terrible. Not this location per se, just the whole ordeal.

janet S. en

Grado:

El cliente no dejó un comentario.

Gerald R. en

Grado:

El cliente no dejó un comentario.

sheila k. en

Grado:

El cliente no dejó un comentario.

gina k. en

Grado:

The young lady who assisted me was very polite and knowledgeable and got me in and out both when I picked up and dropped off

Christopher M. en

Grado:

El cliente no dejó un comentario.

Philip B. en

Grado:

El cliente no dejó un comentario.

luciloe s. en

Grado:

Storage unit perfect clean and bug free. I rented 2uhaul trucks and trailers for my car. Perfect. Employees at uhaul was smart and pleasant. I couldn’t ask for more accept when I pay by phone. I would

Andrea B. en

Grado:

El cliente no dejó un comentario.

linda f. en

Grado:

El cliente no dejó un comentario.

lisa ann s. en

Grado:

El cliente no dejó un comentario.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Julie B. en

Grado:

El cliente no dejó un comentario.

Adam C. en

Grado:

El cliente no dejó un comentario.

TED R. en

Grado:

Staff was knowledgeable and customer focused. Equipment, as always, excellent.

marian z. en

Grado:

I rented trucks many times in the past but I did not liked my experience today , they marked the fuel being between quarter and half of the tank but when I got to the truck it was clearly just barely past quarter of the tank , so when I was returning it I put exactly same fuel amount as it was when I got the truck. They charged me $8.50 for fuel. I will complain to the corporate office cause I think that’s how that location makes extra money but being dishonest. Manager Ashley who gave me the keys should have checked. I will also leave negative review so people will watch for the fuel level prior pulling out of the parking lot

wade a. en

Grado:

El cliente no dejó un comentario.

Lenna P. en

Grado:

You can't call the store.. So you get sent to a call center to be put on hold for 30 minutes. Then they didn't know how to help me. So I tried to cancel and ended up getting a call telling me that i had stuff in my container without a lock.. I never put anything in there. Wow.. I was so mad i just went to another company.

Tori B. en

Grado:

El cliente no dejó un comentario.

Alex C. en

Grado:

Very poor Menager not working with client she act like unpleasant and not working with clients,after I explain my situation she just did totaly oposit what we talk! I renting there 15 y and never had any problems til yesterday!

Lucille s. en

Grado:

Nothing I love doing business with your employees. They are please and were able to help me with all my needs. Thanks I am very happy

Gregory S. en

Grado:

Flexible and well managed

Karl S. en

Grado:

El cliente no dejó un comentario.

Carmen R. en

Grado:

Overcharged for gas, now waiting to be reimbursed. Thank goodness I took picture of gas gauge and odometer!!!

Doug S. en

Grado:

El cliente no dejó un comentario.

Tsadok P. en

Grado:

El cliente no dejó un comentario.

Crystal J. en

Grado:

The guys here got it together. The communication within the company was impressive. I was in and out in no time. Will be using the same location next week for my actual move.

Ryan M. en

Grado:

The guy running the counter was borderline rude. It was a busy day but there is no need

Paul L. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

Good customer service

DERK S. en

Grado:

Got dbl charge on truck when I checked in.. trying to get resolve now

Larry S. en

Grado:

El cliente no dejó un comentario.

Micah T. en

Grado:

Over-booking trucks. Pleasantry of customer service. Smile or something.

Pamela K. en

Grado:

Everything was fantastic! Ashley was friendly, courteous and very helpful. Keep up the good work!

Lucille s. en

Grado:

I always like the service the people but I feel you should train them more. M J was good and I know These people are trying they are new. Help them by a little more training it a lot to know and answer questions to people like me. Please thank them and they tried their best.

Katie S. en

Grado:

When I came to pick up the truck, the service was impeccable. The lady that helped me was super nice and knew what she was doing and was very approachable and knowledgeable. When I dropped the truck off, it was awful. Easily the worst service on every level. I waited for close to 30-45 mins with other customers and NO STAFF in the lobby of the store. When the guy did finally come in, he seemed like he had no idea what he was doing. Overall, the afternoon staff definitely needs training and assistance.

Larry W. en

Grado:

Everything is electronic and did not work very well!

Mitchell R. en

Grado:

El cliente no dejó un comentario.

Allen H. en

Grado:

El cliente no dejó un comentario.

Amy S. en

Grado:

Professional interactions as expected from uhaul.

Jason W. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Thiago J. en

Grado:

El cliente no dejó un comentario.

kathy g. en

Grado:

They informed me of the additional assistance U-Haul offers. Good location and very helpful employees. Very friendly and courteous. Would recommend this location.

Paul L. en

Grado:

El cliente no dejó un comentario.

CRAIG J. en

Grado:

El cliente no dejó un comentario.

Gloria B. en

Grado:

El cliente no dejó un comentario.

Ellen F. en

Grado:

El cliente no dejó un comentario.

Lopez J. en

Grado:

El cliente no dejó un comentario.

Tom S. en

Grado:

I,be had two experiences with this company and both times their performance was excellent.

Richard B. en

Grado:

First, I must say I got the car transporter I needed, when I needed it and it worked perfectly. Now, the customer service I endured while getting it was not so perfect. All in all, I would recommend this location, but would prefer a little less grumpiness.

JEFF S. en

Grado:

GREAT JOB AND PROFESSIONAL

janet m. en

Grado:

Great service but worst riding van. I think a tank would ride smoother. Wont rent another one ever.

Anthony I. en

Grado:

El cliente no dejó un comentario.

William S. en

Grado:

Nothing at all. You have finally found an excellent manager in Ashley. It has taken over a year or two but she seems to be a good choice. I have been renting on a regular basis of approximately ten to twelve times a year from your company but at different times between manager changes I have, because of problems, gone to your competition. Let's hope Ashley works out. Bill Swindell

Christopher K. en

Grado:

I rented a truck and car hauler. At first glance they appeared perfect. 800 miles into the trip the one of the car hauler wheel assemblies fell off the trailer. Luckily, no one was injured and no damage occurred to my vehicle on the trailer. Roadside assistance arrived within an hour and took the trailer. I later went back to the location to retrieve the vehicle. I am posting this under the Uhaul of Jacksonville's review because Uhaul's policy is the truck/trailer belong to the originating location.

Mary A. en

Grado:

Absolutely nothing. They were all extraordinary. I was pleased 100% with them!!

angela j. en

Grado:

El cliente no dejó un comentario.

KENNETH C. en

Grado:

Very professional good job men and ladies

Michael L. en

Grado:

El cliente no dejó un comentario.

Tamara U. en

Grado:

El cliente no dejó un comentario.

Mathew K. en

Grado:

El cliente no dejó un comentario.

ashley j. en

Grado:

El cliente no dejó un comentario.

patrick t. en

Grado:

El cliente no dejó un comentario.

Joseph K. en

Grado:

On line check in process sucks. it took over a half hour. thank goodness it wasn't raining. people that work at Location are great. your better off dealing with them.

James S. en

Grado:

Service was great. But truck could use some maintenance

William S. en

Grado:

Everything was A-OK. Great new manager.

ANNA R. en

Grado:

El cliente no dejó un comentario.

Brien P. en

Grado:

El cliente no dejó un comentario.

Nicholas F. en

Grado:

I feel terrible for not remembering her name , but the woman who checked me in for the drop off was amazing, truly. She seemed so genuinely happy to help as well as effortlessly completing her work responsibilities. The whole lot was incredibly organized and everyone had a positive attitude. Next time I need a U-Haul this will be my go to location!

Thad H. en

Grado:

El cliente no dejó un comentario.

Keith M. en

Grado:

Staff working there did not acknowledge anyone that walked in the store. Glad that I did the 24hr pick via mobile phone!

Chris L. en

Grado:

El cliente no dejó un comentario.

Gertie S. en

Grado:

Good

RAFAEL A. en

Grado:

Good experience.

Patricia W. en

Grado:

They are very professional people

Julian B. en

Grado:

Daniel took care of me, great experience.

Christine M. en

Grado:

Manager Ashley Williams at this location is awesome and very profession i believe she sets great examples for her staff and handles customers with the most respect!

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

david s. en

Grado:

Manager/ owner does a great job. Works very hard too please customers.

wilson s. en

Grado:

El cliente no dejó un comentario.

Ruben G. en

Grado:

El cliente no dejó un comentario.

Hannah T. en

Grado:

El cliente no dejó un comentario.

SHABAKA W. en

Grado:

El cliente no dejó un comentario.

jamie m. en

Grado:

Faster service was only one in there took 45 min to rent small v trailer

Bill G. en

Grado:

El cliente no dejó un comentario.

Matthew H. en

Grado:

El cliente no dejó un comentario.

MARGARET G. en

Grado:

Employee was so nice and knew what he was doing and with no delays. It was a pleasure, no stress! I think his name was Dan, hope I remembered correcty. I have rented MANY trucks from you....this was the best of all. Thx!

Lisa K. en

Grado:

The van I got looked clean but it smelled really bad, like poo. I had to stop and wipe it out myself as soon as we left the store because of the smell. Everything else was great, friendly staff, etc...but that smell will haunt my nightmares for a while.

Teresa W. en

Grado:

Don't appreciate that I was given the keys to the truck and had to move the truck myself that was parked in between 4 other trucks. I have use Uhaul before and the truck was delivered to front of the store for me. Please have a staff meeting on customer service. I will appreciate if staff bring the truck to the front instead of have a customer go and search for the truck and has to move it themselves. Thank you.

Tom B. en

Grado:

The pickup smelt like tobacco smoke and increased when the air was turned on. Therefore, we used the vehicle with windows open. Also, the truck ran rough. Other than those items the staff was great.

Donald C. en

Grado:

Very good service

Clarence H. en

Grado:

El cliente no dejó un comentario.

Clif W. en

Grado:

El cliente no dejó un comentario.

Wayne T. en

Grado:

El cliente no dejó un comentario.

Linda F. en

Grado:

Big Gary's Moving was excellent. I give them a 5 star rating.

Jose A. en

Grado:

El cliente no dejó un comentario.

Kimberly d. en

Grado:

El cliente no dejó un comentario.

Amanda S. en

Grado:

El cliente no dejó un comentario.

KARL H. en

Grado:

El cliente no dejó un comentario.

Arthur C. en

Grado:

The service personnel was not very friendly, could not resolve my issue.

PHILLIP T. en

Grado:

The personnel took immediate care of everything as soon as I arrived. Drop Off was easy and quick.

Margaret S. en

Grado:

El cliente no dejó un comentario.

sue w. en

Grado:

It used to be that I would choose which insurance level I wanted on my rental, but they did not give me the option of which level and they selected the highest level. That really pisses me off.

Franscisco M. en

Grado:

The customer service at this location was horrible. This location made us feel very unwelcome and it was a very hostile environment. The assistant manager by the name of Daniel would not stop kicking dolleys and ignored every question we had for him. He is very hostile towards his coworkers and customers. He particularly treated torian (a coworker) very horribly when it was Torian doing the work. We noticed him sitting back there while Torian was doing the work. Torian was the nicest employee we found at this location and was very welcoming and helpful. Overall, the customer service here is horrible and we definitely recommend replacing certain employees.

ROBERT B. en

Grado:

El cliente no dejó un comentario.

Morris D. en

Grado:

Friendly and helpful

Kevin M. en

Grado:

Zebedee Williams was super helpful and made picking up and dropping off the trailer faster then its ever been. 10/10

Martin M. en

Grado:

El cliente no dejó un comentario.

Greg H. en

Grado:

The drop off was very fast and the attendant was very friendly and helpful.

Bruce Y. en

Grado:

The employees at the pickup location were professional and helpful in hooking up and loading the auto transport. Great experience!! Highly recommend!!

Yvonne S. en

Grado:

El cliente no dejó un comentario.

ashley o. en

Grado:

I got charged additional mileage for having to drive out of my way to their service provider to have a Check engine light checked that came on in their truck.

Sierra V. en

Grado:

Because of how horrible this location’s customer service was, I won’t be using U-Haul at all anymore. The staff was just awful, and as for the truck, the arm rest was broken, the check engine light was on, and there was only four furniture pads in the back when there should have been six. I am never using U-Haul again but I recommend those who do never use this particular location.

Desi B. en

Grado:

Customer Service is outstanding! Manager Ashley Williams is Awesome!!!!!!

barbara b. en

Grado:

Nick and Skyler took great care of my furniture. They are both caring about placing my furniture where I wanted it. They are exceptional workers. I cannot say enough to praise the work of these two. Thank You for a great experience.

William T. en

Grado:

El cliente no dejó un comentario.

Miriam T. en

Grado:

No comments at all you guys has a good serves

William S. en

Grado:

Serve donuts and coffee

DEXTER S. en

Grado:

Nothing. The General Manager was great

PHILLIP T. en

Grado:

They made dropping off the trailer easy.

Keith S. en

Grado:

El cliente no dejó un comentario.

mark j. en

Grado:

El cliente no dejó un comentario.

Raymond M. en

Grado:

Very rude service desk. Seems the employee was too robotic with her script. I rented 5 dozen pads and never was told they all had to be folded at return or be charged. Why fold them when you send out to 3rd that washes, folds and packages them back up. I was late returning the truck because of delay in home closing - but the service associate was too concerned wanting to know why it was late being returned ( as if none of her business) and I had called earlier that day saying we would be returning around 2pm

Dexter S. en

Grado:

El cliente no dejó un comentario.

CRYSTAL I. en

Grado:

It was a great experience. From the movers to the staff they did a great job. Ashley was especially helpful solving a potential issue, she turned it around for me and I would absolutely recommend this uhaul to friends.

Ingo G. en

Grado:

El cliente no dejó un comentario.

Candice N. en

Grado:

El cliente no dejó un comentario.

paul m. en

Grado:

El cliente no dejó un comentario.

Joe W. en

Grado:

Ubox

Joe W. en

Grado:

El cliente no dejó un comentario.

Joe W. en

Grado:

El cliente no dejó un comentario.

Jack K. en

Grado:

El cliente no dejó un comentario.

Jennifer M. en

Grado:

El cliente no dejó un comentario.

Patrick E. en

Grado:

Great customer service

Paul S. en

Grado:

El cliente no dejó un comentario.

Maria I. en

Grado:

Agents customer service

Edwin L. en

Grado:

El cliente no dejó un comentario.

Sade' W. en

Grado:

El cliente no dejó un comentario.

Anthony K. en

Grado:

Be clearer about length of rental. I thought it was for 24 and they originally wanted it back 4 hours after I had rented it which is not enough time to pack and move an entire room.

MARGARET G. en

Grado:

Rented a truck to empty stirsge init. 1 day late on storage - made me pay. Never again. Paid, rented a truck, emptied unit. Understaffed, very busy. Truck would not start....what a mess !!!!

RICHARD S. en

Grado:

Great experience!!!

Carlos V. en

Grado:

Everything was great. My only recommendation would be having more employees available to help with customers getting in and out faster would be an excellent plus.

dimarcus b. en

Grado:

The man that was supposed to do my walk around was not very friendly I was very disappointed with him

Ferrell S. en

Grado:

El cliente no dejó un comentario.

Edward F. en

Grado:

El cliente no dejó un comentario.

lewis g. en

Grado:

El cliente no dejó un comentario.

leanna t. en

Grado:

I have 2 more charges to my debit card besides the original charge and I don’t understand this mess. I need someone to call me or I’ll have to go the bank and stop charges from being paid. Total over 309 dollars. This is bs

Michael P. en

Grado:

El cliente no dejó un comentario.

Anne D. en

Grado:

El cliente no dejó un comentario.

keith m. en

Grado:

El cliente no dejó un comentario.

Christopher W. en

Grado:

El cliente no dejó un comentario.

LETITIA H. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

natalie l. en

Grado:

El cliente no dejó un comentario.

faith w. en

Grado:

Poor customer service

Ryan P. en

Grado:

Staff always takes really good care of me and the manager Ashley is awesome, I'm always in and out!!

david e. en

Grado:

Ashley is doing a great job managing her store.

MICHAEL M. en

Grado:

Kevin was awesome even though he was extremely busy.

jim e. en

Grado:

El cliente no dejó un comentario.

Ronald J. en

Grado:

El cliente no dejó un comentario.

Christine G. en

Grado:

El cliente no dejó un comentario.

Hajrudin T. en

Grado:

Rent is not 24 hours. I was have limit only 6 hours. No refund full price. People not professional

Aaron M. en

Grado:

El cliente no dejó un comentario.

FREDERICK W. en

Grado:

El cliente no dejó un comentario.

ray w. en

Grado:

Ms Williams and Kevin make a wonderful team! I had a very nice experience. Thank you! RW

darrel h. en

Grado:

El cliente no dejó un comentario.

Theron H. en

Grado:

My 3rd time there within 3 months. Personnel is always A+

James B. en

Grado:

They took care of everything instantly. Couldn’t ask for better, friendlier support.

GENE B. en

Grado:

Better communications between equipment location booking and pick up. Horrible experience in getting back to location 18 phone calls. Uhaul personnel need better training. Staff did not know what a 1/2 ton pic up was?????

Elaine M. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

El cliente no dejó un comentario.

Luis M. en

Grado:

El cliente no dejó un comentario.

Bruce L. en

Grado:

The man at the counter had us unhooked, and we were on our way in under ten minutes. Very professional and efficient. I appreciate that.

clay g. en

Grado:

El cliente no dejó un comentario.

Evelyn U. en

Grado:

My unit was supposed to be an indoor a/c unit which never had a/c running. Cockroaches were present each time I visited (alive) the facility and I was responsible for my own pest control. Staff rude

Claudia C. en

Grado:

Great customer service! From now on I'll go only to this location for my moving needs

Demeeche K. en

Grado:

The service was great. Good job

kelly w. en

Grado:

The staff put a lock on one of doors tor an audit. The movers I hired @$85.00 an hour. Stood around 45 minutes doing nothing. Costing me over the 3 hours I had scheduled them for. There is much more.

billy b. en

Grado:

spot was 10 by 20 My cab would not even fit in that spot it's a regular car spot and then they wanted to reme a 10 by 40 which was not 40 either false advertisement they don't know how to measure

David S. en

Grado:

Very pleased with my local U-Haul facility. The storage unit was safe and secure and any reserved vehicles were always ready for me. The staff was very professional.

john b. en

Grado:

I used your outside parking storage. The spaces and the drive lane are too narrow, the chance of hitting or being hit while backing into a spot is too high.

Ivan T. en

Grado:

Ashley Williams and the rest of the team there are very professional and do an out standing job. I am looking forward to the next time I need to move or store anything because of there kind attuide.

John J. en

Grado:

Call Center told me I would have 24 hour access, and no mandatory insurance. These two points are the reason I left. Staff at this location is always top notch.

chantel p. en

Grado:

Fast service great costumer service an amazing price

David w. en

Grado:

Ashley was amazing! Friendly and courteous.

Reeva M. en

Grado:

There is a serious lack of professionalism, ethics, competence, customer service, efficiency, and honesty lacking in this establishment. Do yourself a HUGE favor and go to another Uhaul location.

DAVID T. en

Grado:

Excellent service and assistance.

Charles P. en

Grado:

Staff was always ready to help & assist with anything that was asked of them.I really appreciated that!

james t. en

Grado:

perfect

Kathryn M. en

Grado:

The staff is consistently helpful and supportive, and does quality work!

Norell J. en

Grado:

Staff distracted and not thorough.

maurice j. en

Grado:

To leave one guy in the store to assist that many people is unacceptable.

RAY U. en

Grado:

Your facility is grossly understaffed. Waiting time is runs from excessive to forever, for example it took over 45 minutes to just turn in my remote for the storage. This is unacceptable.

KIRKLAND A. en

Grado:

For all the years I stored my boat there - it was a fantastic experience from day one!

Ashliegh L. en

Grado:

Not sure if I was supposed to have given them my lock since I did pay for it when I got the storage.