Upon moving out i discovered the storage container i was renting had alot of rodent droppings. since my stored items were loaded directly into the control of a moving company i have yet to be able to inspect them, and wont be able to for 6+ weeks until delivered. I will be in touch with you for any damages due to this.

I opened my storage to find several items damaged from a water leak coming from the roof of the facility. I would recommend completely warping your items in plastic and be prepared to wait 30 minutes, in some instances for help.

Everyone was always professional they went out of their way to help but the storage was immaculately clean it was relevant experience

The first employee that helped me had no idea what she was doing. It was packed. I spent almost 3 hours at the facility, but system went down & phones went out, so it wasn't their fault. The girl asked for assistance numerous times from other employees. They gave me a unit and someone else walked me down to the unit & unlocked it. However the girl didn't give me a lock. I had to walk back up to the office which was a long walk. Someone else helped me this time and was much more knowledgeable. Walked back down to the unit and locked it. Then went back in and stood in a very long line again until I was finally checked in & did all the paperwork. Luckily I got someone else this time. Perhaps the first girl was new. Maybe you should have them well trained prior to checking people in. Everyone was very pleasant though, even when things were very busy. Also, our last name is spelled wrong

Needed more Dollys. The owner was Very nice and clear

I enjoyed all of the carts available. It would be great if you could make some cleaning wipes for sanitizing carts available in the future.

Check in was slow and the alarm went off when I accessed my unit because my code hadn't been activated. It's reasonable to assume that when people rent a storage unit, they are going to put stuff in it right away, and will not enjoy hearing a loud alarm when they do so. Additionally, it's absurd that I need to provide two contact people's information for my storage facility that only I will ever access. Being told "this is our policy" rather than the reason for the policy is not acceptable. Explain the reason behind your policy to your employees so that they can give a better answer when asked why -- or scrap a policy that makes no sense.

Staff was very helpful and friendly. Went out of their way to help me.

The staff was friendly and professional. Easy access. Facility was clean and neat. I had a good experience at this location.

The service was great and the general manager is the man!!! He knows how to help people an accommodate all customers!!!

It’s a well run facility. Everyone I encountered was polite and helpful. Super clean!

Love my experience with your company. And will return if I need another storage unit in the future. Thanks again.

They need either more automated systems that don’t fail constantly for check in, or more empolyees, to ask for an extension I had to wait in line.

The only thing was when I brung the car back I tried checking in with the link that was texted to me and it kept refreshing so instead I have to pay $20 when I didn't want to. That glitch should be fixed.

Especially right now with everything that is going on with Covid 19 the young lady at the office was super helpful made everything easy for my self storage move in really made a stressful day a little easier for me ! Harriet Stewart